First Capital Connect

St Albans City & District Council Overview & Scrutiny (Public Services)

Committee

13 July 2011Neal Lawson

Managing DirectorFirst Capital Connect

Larry HeymanIntegration & Partnership

ManagerFirst Capital Connect

Trains on the Thameslink route

Above: Class 319 – 86 x 4-carriage units

Left: Class 377 Electrostars 23 x 4-carriage units

FCC – TL Performance Period 3 2011

91.99% of trains arrived on time in Period 3 against a target of

90.24% and 88.22% last year and 91.22% in

2009/10

Period 3 ending 25 June 2011

Moving Annual Average (MAA) PPM at end of Period 3 is 88.78%

compared with 86.55% last year

Thameslink PPM Comparison

60%

64%

68%

72%

76%

80%

84%

88%

92%

96%

01 02 03 04 05 06 07 08 09 10 11 12 13

Period

PP

M %

11/12 09/10 10/11 This Year Target

TL Delay Minutes Responsibility Period 1 % Variance

of Total to targetFCC: 4130, target: 5,552, variance: -1,422 24% -25.6%Network Rail: 10,457, target: 9,722, variance: 735 61% +7.6%Other TOCs: 2,540, target: 3,519, variance: -979 15% -27.8%

Period 2FCC: 6,215, target: 5,315, variance: 900 35% +16.9%Network Rail: 9,009, target: 9,439, variance: -430 51% -4.6%Other TOCs: 2,400, target: 3,290, variance: -890 14% -27.1%

Period 3 FCC: 3,336, target: 5,314, variance: -1,978 20% -37.2%Network Rail: 9,562, target: 9,834, variance: -272 58% -2.8%Other TOCs: 3,545, target: 3,290, variance: 255 22% +7.7%

Improving customer information

New Blackberry App for staff will be rolled out to staff over the summer in order to provide instant real-time information and alternative travel advice to customers.

Further enhancements to the website which now saves your details and preferences.

Expanding coverage of roving microphones to improve customer information – coming to St Albans in approx 4 weeks

Established automatic ticket acceptance with all London and South East operators during major disruption so it happens quicker and more efficiently

Twitter

9am – 5pm Monday – Friday service launched early May

Now reaching 4800 followers Expanded hours to 7am – 10pm and weekends

in June Will be a major growth area for us and the rest

of the rail industry in customer information, as will other social media platforms

Cycle Parking in St Albans & Harpenden

St Albans Installed beginning of May

2011 Increased the amount of

cycle spaces available by 92 Harpenden New cycle parking opened 4

April 2011 Increased the number of

available cycle spaces from 158 to 260 on west side of station

New trains – from 2015

Fixed length – 8 and 12 car

Lightweight Walk-through 2+2 seating Cutting-edge information systems Has to achieve 40,000

MPC before it can achieve final acceptance

Our build up to December 2011

First 12-carriage trains, in peak: three AM, three PM – an extra 732 seats each peak

Blackfriars: rejoins the Tube, new entrance on south bank

Farringdon: new Thameslink ticket hall in Turnmill Street

W Hampstead: new station building plus footbridge with lifts to all platforms

Great improvements for Thameslink route customers

End of route closures across London in May 2012

The Thameslink route has been closed from St Pancras to London Bridge every night and almost every weekend since December 2008

Huge inconvenience for our customers, especially those heading to airports and leisure destinations such as Brighton The coast

is clear in May 2012

Network RailMartin Frobisher – route director

SAFETY

Safety

Safety - trends in fatal train accidentsF

atal

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Train accidents with passenger or workforce fatalitiesAverage number over the preceding 10 years

How does our safety record compareto the rest of Europe?

Ten largest EU railways (by train km)

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n km

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Poland CzechRepublic

Italy Spain Austria France Germany Netherlands UK Sweden

Normalised Workforce FWSI

Normalised Passenger FWSI

SafetyService reliability

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Winter Index (20 years) - Temperature below -3 CelciusWinter = Nov, Dec, Jan, Feb, Mar

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mild winter

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Winter Index (freeze days – 20yr trend)

Extreme Weather

•Points heating improvements

•100 Km of conductor rail heating

•£10m investment in DC snow & Ice treatment trains

Thameslink Project Works

• Proceed on sight signals

• Power supply upgrades

• New crossovers & turnbacks

Vine St Mill Hill Broadway Borehamwood

Thameslink Project Works

Local operational improvements

• Flashing yellow signals – Harpenden Junction

– Radlett Junction

• Revised tripping instructions

• Mobile operations managers trained to remove obstacles from overhead lines

Intelligent infrastructure

Any Questions

?