Philip B. Crosby

Philip B. CrosbyQuality Phylosophy

Oleh :Abdullah Hawari/1106052505Acmad Maulana Ibrahim/1106011410Faizal Riswandi/1106015674Finno Ariandi Yudha/1106013284

Lahir pada Virginia, AS , 18 Juni 1926Almamater : Ohio College of Podiatric MedicineKarirThe Martin CompanyITT CorporationPhilip Crosby AssociatesBiografi Philip B. Crosby

2QUALITY is FREE

Quality is free. Its not a gift, but it is free. What costs money are the unquality things -- all the actions that involve not doing jobs right the first timeFilosofi Kualitas CrosbyMANAGEMENT COMMITMENT - Top-level view on quality shown to all employees.

THE QUALITY IMPROVEMENT TEAM - To pursue the quality regime throughout the business.

QUALITY MEASUREMENT - Analysis of business quality performance in a meaningful manner.

THE COST OF QUALITY - Make sure everyone in the business understands the need for a quality system, and the costs to the business if there is no quality system in place. 14 Tahap Perbaikan Kualitas CrosbyQUALITY AWARENESS - Again make everyone in the business aware of the impact of quality systems.

CORRECTIVE ACTION - Ensure a system is in place for analyzing defects in the system and applying simple cause and effect analysis, to prevent re-occurrence.

ZERO DEFECTS PLANNING - Look for business activities to which zero defect logic should be applied.

SUPERVISORTRAINING - Get your supervisors trained in both quality logic and zero defect appreciation which they can apply to their business activities.

14 Tahap Perbaikan KualitasZERO DEFECTS DAY - A quality event by which all members of the effected section become aware that a change has taken place.

GOAL SETTING - Once a change has been implemented in a section of the business, the next step is to get the employees and supervisors in that section to set goals for improvement to bring about continuous improvement.

ERROR CAUSE REMOVAL - Communication process by which management are made aware that set goals are difficult to achieve in order for either the goals to be reset or help given by management to achieve the goals.

RECOGNITION - Management must recognize the employees who participate in the quality schemes. 14 Tahap Perbaikan KualitasQUALITY COUNCILS - Using both specialist knowledge and employee experiences to bring about a focused approach to business quality regime.

DO IT OVER AGAIN - Continuous improvement means starting from the beginning again and again. 14 Tahap Perbaikan KualitasHow It WorksQuality ImprovementCrosbys 14 Steps to quality improvement can be used in any organization to better the organization as a whole and offer a better result for the customers.

It is a continuous process that is not a quick-fix and isnt always easy. It is very important that the method be carefully followed. Beginning with step 1 and moving forward will build the organizations confidence and comfort with the process. It will also allow everyone to jump on board in the beginning stages so that the entire organization as whole can move forward more efficient.

It is critical that when you complete Steps 1 through 14, that you do not stop there, but that you start the entire quality program over from the beginning and continuously reach for improvement.Zero Defect adalah tools manajemen yang ditujukan untuk pengurangan cacat melalui pencegahan. Hal ini diarahkan memotivasi orang untuk mencegah kesalahan dengan mengembangkan konstan, keinginan sadar untuk melakukan pekerjaan mereka benar pada kali pertama.

Zero DefectPada 1961, the Martin Company's Orlando Florid meneriman pesanan senjata dari untuk tentara tetapi ternyata tentara meminta agar senjata pesanannya harus selesai satu bulan lebih cepat. Maka dari itu divisi Pershing missile menerapkan peningkatan quality awareness untuk mengeliminasi kesalahan kerja sehingga waktu pengerjaan jdan cost yang di tanggung menjadi lebih keci.Dari peristiwa itu lah lahir semangat Zero DefectHistory of Zero DefectSetelah menerapkan Zero defet :Martin Company's mengklaim bahwa kesalahan yang terjadi turun 54%General Electric melaporkan baiaya pembuatan ulang dan limbah turun $2 millionSperry Corporation melaporkan bahwa tingkat kesalahan turun 54% dalam sartu tahun. Aplikasi Zero DefectAbsolutes of Quality Management :Quality is conformance to requirement

Defect prevention is preferable to quality inspection and correction

Zero Defects is the quality standard

Quality is measured in monetary terms-nonconformace costAbsolutes of Quality ManagementQuality Management Maturity Grid (QMMG) adalah matriks kematangan organisasi , yang ditulis dalah buku Quality is Free 1979QMMG ini digunakan oleh perusahaan atau organisasi sebagai tolak ukur seberapa matang proses mereka, dan seberapa baik mereka tertanam dalam budaya mereka, sehubungan dengan layanan atau manajemen kualitas produk.

Quality Management Maturity Grid (QMMG) Quality Management Maturity Grid (QMMG) menjelaskan 5 tingkat kematangan melalui mana sebuah organisasi atau bisnis akan melalui :UncertaintyAwakeningEnlightenmentWisdomCertainty

Quality Management Maturity Grid (QMMG) Quality Management Maturity Grid (QMMG) dekembangkan menjadi Capability Maturity Model (CMM) yang juga memiliki lima tingkat kematangan :

Capability Maturity Model (CMM)

Real World Example: General Motor Truck & Bus

Background:Responsible for the planning, engineering, manufacturing, and assembly of General Motors Trucks worldwideThey needed to develop a common direction for our quality processThey wanted the entire workforce to be aware and involved- (Hartman, 2002)In 1982, the Truck & Bus Group was formed by combining the truck operations of Chevrolet, General Motors Assembly Division, and the Truck and Coach Division. (Hartman, 2002)Penerapan pada General Motor Truck & Bus

Implementing Crosbys 14 Steps:In line with Step 2 of Crosbys 14-step process, Truck & Bus implemented both a group quality improvement team and plant and staff quality improvement teams to run the quality improvement process.

- (Hartman, 2002)Real World Example: GM Truck & Bus

Progress:The quality improvement teams initially managed the soft or non-product areas covered in Crosbys 14 steps, such as awareness and communication, quality education, cost of quality, and recognition.The role of [their] quality improvement teams gradually shifted from implementing [their] quality improvement process to being the driving force in improving the quality of all of [their] business processes.- (Hartman, 2002)

Real World Example: GM Truck & Bus

Results:The 14-step process provided The Truck & Bus Group with the most defined, simple-to-follow road map for the initial legs of their quality journey.Helped everyone focus on the quality of their business process and to understand their internal customer/supplier relationship. Every individual produces a product and has customers. Everyone must determine the requirements and satisfaction of their personal customers.- (Hartman, 2002)Crosby focus pada bagaimana meng-improve quality costCrosby memberdayakan pekerja dan memotivasinya untuk memperkecil kesalahan kerja.KesimpulanBrin Tracy ; Crosbys 14 Steps; Marriott School of Managementfile:///D:/manpro-crosby/Philip%20Crosby/Quality%20Management%20Maturity%20Grid%20-%20Wikipedia,%20the%20free%20encyclopedia.htmfile:///D:/manpro-crosby/Philip%20Crosby/Zero%20Defects%20-%20Wikipedia,%20the%20free%20encyclopedia.htm

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