Fierce ConversationsRachelle Brockman

Principal, Eureka Experience

www.qualitysummit.ca Insert Your Logo Here#QS14

What makes a ‘Difficult Conversation’?What does ‘fierce’ mean to you?

What is a conversation that has your name on it?

Practice #1Question Reality

• “We get what we tolerate” –Scott

• “Out beyond ideas of wrongdoing and right doing, there is a field. I’ll meet you there.” –Rumi

• “The person who can most accurately describe reality without laying blame will emerge the leader.” -Scott

Practice #2Come Out & Be REAL

• “Have the courage to show up and be seen.” –Brown

• “It is better to fail at your own life than succeed at someone else’s” –Scott

• “The truth will set you free, but first it may <tick> you off.” -Steinem

Practice #3Be Present

• “The experience of being understood, versus interpreted, is so compelling you can charge admission.” –Pine

• “One of the fiercest conversations any of us can have is to tell someone how important he or she is in our lives and how much we value and love that person.” –Scott

• “The future belongs to the one most fully alive in the present.” -Palnik

Practice #4Do It Today

• “A courageous, skilful confrontation is a gift, a vein of gold worth mining” –Scott

• “When we spend a lifetime curbing our anger, our sadness, or our frustration for fear of offending others, in the process we curb our joy.” –Scott

• “What is the WCS (worst case scenario) vs BCS (best case scenario)?” -Brockman

Practice #5Trust Your Instincts

• “What am I thinking, what am I feeling, what am I doing?” –Brockman

• “What am I thinking, but not saying?” –Scott

• “A careful conversation is a failed conversation.” -Scott

Practice #6Observe & Own the Emotional Wake

• “Emotional wake is what you remember after I’m gone. What you feel, The aftermath, aftertaste or afterglow.” –Scott

• “What you do speaks so loud that I cannot hear what you say.” –Emerson

• “Effective communication is 20% what you know and 80% how you feel about what you know.” -Rohn

Practice #7Let Silence Do the Heavy Lifting

• “Just shut up and listen.” –Stretch

What is a conversation that has your name on it?

Questions?Contact Me:

Rachelle BrockmanPrincipal, Eureka Experience

rachelle@eurekaexperience.ca

Insert Your Logo Here

www.qualitysummit.ca#QS14