Felicia MatthewsP.O. Box 804

Mableton, Georgia 30126404-840-5618 felicia_dietrich@msn.com

Professional Profile

I am an accomplished Administrative Assistant, Clerk IV with 7 years of experience as a contractor at the Centers for Disease Control and Prevention with the National Center for HIV/AIDS, Viral Hepatitis, STD and TB Prevention possessing a strong track record in attaining progressively responsible roles.

PROFICEINCY:• Customer Service

Provide excellent customer service by effectively communicating in a way that builds and maintains a climate of trust and inspires commitment from others to achieve goals

Anticipate and meet the needs of both internal and external vendors while delivering high-quality products and services

Ability to work with a wide range of individuals with varying ethnicities, technical skills, education levels and occupations

• Interpersonal Effectiveness

An excellent track record of building trusted relationships with co-workers, customers, and users throughout Centers for Disease Control and Prevention

High standard of ethics, integrity and accountability

• Technical Skills

Knowledgeable in Integrated Conference Approval Portal (ICAP), Intelligent Telecommunication Management System (ITMS), Administrative Services Kiosk (ASK), Property Management Information System (PMIS) and Visitor Management System (VMS) systems

Understand and properly apply principles, procedures and requirements related to work responsibilities

• Flexibility

Skilled in recognizing the need for change and rapidly adapt to new information or unexpected obstacles

• Visionary:

Ability to identify and analyze problems, weigh relevance and accuracy of information as well as evaluate alternative solutions and make recommendations

WORK HISTORY

Clerk IV March 2008 - PresentCenter for Disease Control and Prevention, Atlanta, GA

• Provide administrative support functions for Data Management and Statistics Branch

• Provide administrative support functions for Communications, Education, and Behavioral Studies Branch

• Provide administrative support functions for Surveillance, Epidemiology & Outbreak Investigations Branch

Provide administrative support functions for Field Services Branch

• Coordinate domestic and international travel for internal travelers

• Coordinate training requests and conference registrations

• Enter administrative requests into CDC’s Administrative Services Kiosk (ASK) database for training requests, personnel actions, and travel

• Establish new employees with workstations computer and phone set up

• Answer and direct phone calls for Division of Tuberculosis Elimination

• Monitor, coordinate and order supplies for Division of Tuberculosis Elimination branch and staff members

• Order books and other training manuals

• POC for the Intelligent Telecommunication Management System (ITMS)

• Order and distribute Blackberry’s to Division of Tuberculosis Elimination employees

• Collect and deliver time sheets

• Reserve conference rooms for meetings

• Alternate of Sunflower Enterprise Property Management Information System (PMIS)

• Enter administrative request into Integrated Conference Approval Portal (ICAP)

• PAD Coordinator/Alternate: Assisting the Lifestyle Program AED coordinator with any follow up after AED use if appropriate

• Visitor Management System (VMS) submit request for international visitors

• Distribute laptops and computer programs

• TASNet Time and Attendance Clerk

Administrative Assistant December 2006 – December 2007 Center for Disease Control and Prevention, Atlanta, GA

• Filing

• Answer telephone and telephone triage messages

• Data entry

• Distribute mail to employees

• Time Keeper

Clinical Services Receptionist March 2004 – February 2006Tai Sophia Institute, Laurel, MD

Multi-tasking: new patient intake/check-in, processing of payments via cash, check, credit card for current and past accounts.

Managing schedules of 13 Acupuncturists and 4 Herbalists.

Maintenance/confidentiality of all clients files.

Coordinate training requests and conference registrations

Assistant to Vice President of Facilities

Process checks, money orders, and credit cards for events and Special Program Department.

Deliver, stamp and prepared mail for pick up.

Maintain stock room.

Data Entry.

Make name badges for employees.

Prepare and arrange pick up for FedEx shipments.

Sending and receiving faxing, copying, and routing as needed.

Answering phones and taking messages

 

Front Desk Receptionist October 1999 – March 2004Howard County General Hospital, Columbia, MD

• Greets and directs patients and visitors upon entering the hospital and taking messages

• Ensures all patients, visitors, and staff have either employee identification or obtain visitor’s pass in accordance with hospital policy.

• Provides information on patients and maintains strict patient confidentiality.

• Maintain and update information to the telephone etiquette policy.

• Answer telephone with adherence to the telephone etiquette policy.

• Greets and directs patients and visitors upon entering the hospital.

• Ensures all patients, visitors, and staff have either employee identification or obtain visitor’s pass in accordance with hospital policy.

• Provides information on patients, while maintaining strict patient confidentiality.

• Maintain and update information to the telephone etiquette policy.

• Answer telephone with adherence to the telephone etiquette policy.

Film Librarian April 1999 – October 1999Howard County General Hospital, Columbia, MD

• Process all request for film retrieval for Howard County General archives.

• Filing of new, and refilling of continuing films.

• Processing all incoming films and reports needing filing.

• Responsible for maintaining films throughout the facility.

• Pick up and deliver films.

• Maintaining in-patient film records and filing discharges.

• Responsible for assisting physicians with accessing patient films and assisting patients with obtaining needed records for referral outside facilities.

Education

Associate of Applied Science Degree

Undergraduate studies in Apparel Retailing

Baltimore City Community College Baltimore, Md.

Calvert Education Center Diploma Baltimore, MD

References available upon request