H e a t h e r A. R o d r i g u e z12345 Hudson Lane Loweville, NY 13682 Cell 315.456.8967 Email:

rodrig50@email.franklin.edu

HIGHLIGHTS OF PROFESSIONAL SKILLS

Dedicated, motivated and detail oriented professional with extensive experience in customer service and account administration roles. Excellent verbal and written communication abilities; interacts seamlessly with customers, management, and outside vendors. Self-motivated, organized and analytical with the drive to succeed, improve operations, and increase efficiency in any administrative capacity. Work well independently and while in a team providing excellent support to others in order to achieve company goals. Core competencies include:

Common Access Card PIN Reset In Processing New Employees Administrative & Office Support Office Automation Software & Hardware Financial Accountability Accounting Documentation Multi-line Phone System File & Records Management Policy & Procedure Interpretation Project Management Interdepartmental Coordination Strategic Decisions Team Player Spirit Leadership & Organizational Aptitude Confidentiality Issues Conflict Resolution Quality Assurance Supervisor Public & Staff Relations ● Created Forms High School Recruitment ● Created Power Point Presentations Cash Register ● Inventory and Shipment

SELECTED CAREER ACCOMPLISHMENTS

Resourceful with a strong record of accomplishments and reputation for work habits that produce quality results. Established reputation for focusing on streamlining procedures to maximize productivity and profitability. Exhibit consistent stability/success in meeting projected company goals and objectives while efficiently handling

multi-tasked assignments simultaneously. Employ strategies to create working environment of trust, teamwork, pride, and continuous improvement. Proven ability to convey warm professional image and easily establish rapport with individuals from multi-

cultural backgrounds.

PROFESSIONAL HISTORY

Customer Support Clerk, Urgent Care ClinicLoweville, NY June 2014 – Present

Sales Associate, GapHolland Mall, Loweville, NY July 2013 - June 2014

Student Services Record Clerk, Local Technical Community College Corner Stone, NC April 2011 - December 2012

Enrollment Service Specialist, Hope State UniversityHope, GA April 2006 - December 2007

Warranty Administrator/Cashier, Dodge of Hope

Redline, GA 2005 - 2006

Customer Service Representative, Betty’s Foods Redline, GA 2004 - 2005

Bank Teller, Merchant Bank, Springwater, FLSeaboat Sky FCU, Colorado Springs, COBeachy Bank & Trust, Cleanbreak, IA 2002 - 2004

EDUCATION

FRANKLIN UNIVERSITY, Columbus, OH---Bachelor of Applied Science in Business Administration, in progress, expected to confer in April 2016

GPA 3.478

HOPE TECHNICAL COMMUNITY COLLEGE, Hope, NC

---Associate in Applied Science in Business Administration, conferred July 2010 GPA 3.736 with Honors

---Certificate in Business Administration with a Concentration in Human Resources, Equal Opportunity and Employee Relations, conferred July 2010GPA 3.667 with Honors

Honors: Phi Theta Kappa; National Technical Honor Society

Awards & Accomplishments

Award - Silver Certificate (12/01/2008)Silver Certificate award for outstanding customer service at Columbus State University Received Jan 2008

Award - Bronze Certificate (12/01/2007)Bronze Certificate award for outstanding customer service at Columbus State University Received Dec 2007

Training - Crafting the Keys to Customer Service (10/01/2007) A professional development workshop conducted by Tom Rebstock

Training - Moving Quality Service Beyond the Basics (09/01/2007)Quality service training program focused on improving service skills, teamwork, and preventing problems.

Training - Higher Education for Customer Service (06/01/2007)A customer service workshop that focused on solving conflicts in a productive positive manner while maintaining the highest quality of customer service.

Letters of Recommendation Available Upon Request