execs conf speaking notes

8/14/2019 Execs Conf Speaking Notes

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Slide 1

Welcome

Slide 2 This afternoon we are going to discuss teamwork.

We will look at five main areas:

1. Teamwork in an organisation & how to become aTop team player

2. Understanding difficulties others face

3. Relationship building at work

4. Dealing with office politics

5. Winning respect

Slide 4

Lets Take A Look at Your Different Team Roles,

beginning with what it takes to create a highperforming Team


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Slide 6

Home team = closest team - job satisfaction found.

Greatest commitment & support

Relationships are the keys

Reputation is formed

Performance closely scrutinised

Home Team Vital to your success

Professional team = where you can get additional

support

Benchmark performance

Can demonstrate who you are

Can lead, guide and interact effectively with others

Network for support & leadership from others

Check information, get guidance & avoid gossip

Away teams = teams outside of your department

Cross departmental teams

Important for what others say about you reflects

on your Home team

Different levels of Staff involved

Demonstrate Your Flexibility work, relationships

Slide 7

Since there are so many different Teams

What Do You Need To Be Able To Do?


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Slide 9

There are many roles

First role is LISTENING

- Use whole body to listen, hear and feel

message

- Check using reframing- Use non-verbal language cues => speak or

not

- Listen as well as respond so the other

person knows that you have understood.

Slide 10

From this slide how can you tell they are listening?

Forehead position upward

Leaning Slightly forward

Square shoulders

Facing Forward

Eyebrows upward

Steady Eye position

Conclusion : Attentive, listening & interested in

hearingSlide 11

Sorting What You hear for Business:-

Urgency

Importance

Sequence

Value to the business and its resources includingpeople


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Slide 12

How You Use What You hear

Timing of your Communication

Anticipate Needs, your boss, your Home Team &

Away teams Support them all, vocally walk your talk

Slide 14

A Team Leader is one who can convince others to

achieve business goals.Must set clear goals. So people know what is to be

done. Can select appropriate goals.

Standards of performance help set expectation

Interpersonal Skills to communicate requirements and

build trust in the team. Cooperation can follow

Slide 15

Leaders are People who can motivate others to take

appropriate actionLeaders are essential to Team Success

Good Leaders make Great Bosses & Equally

Good Leaders make Great Executive Secretaries

Integrators:

People who bring things together: other people, things,

information

Make connections,

Great Brain-Stormers, Collaborate well, good data

gatherers

Very Useful


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Specialists:

Have special skills

Knowledge or practice experts

Functional role Communication skills vital

Share Special Knowledge = powersharing

Administration = Speciality

No matter what role you take Communication and

Working with others is essential

Locking yourself away either because you believe

you specialise in only one field or for just one person

alone, is not a sustainable strategy.

It can lead to isolation fever symptoms include

stress, erratic behavior, inadequate performance

You certainly dont want to finish up like Leo has here

living in his own dream-world where everyone is anenemy

and nightmares become a way of living

Isolation & inadequate communication skill

application can lead to this

Slide 17

Listen Well, But say little

Trust = Earnt recognition

Empathy = hearing anothers position & interests

Social skills = verbal, non-verbal, politeness, group and

one to one skills, multi-level, team worker

School Kids & teachers say of LeoBIG Heart


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Slide 19

Focus on task and the people to deliver the

business promise

Effort skill development lifelong learning is a

prerequisite

Skills task & people related skills expect to

continuously develop & upgrade both of these

everyone can deliver better service

Slide 21

8 STEPS TO BUILDING TRUST

Symbols like the Merlion remind us about our national

pride

Pride has value only when it comes from trust, trust

that the nation calls for from all of its people

Slide 23

Empathy = putting yourself in others shoes-

Listening well

Check are you receiving the others messages

accurately

Share knowledge & experience, know when to share


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Slide 24

Top Team Player

Action speaks louder than words

Sincerity show it through actions & words

Mean what you say and say what you mean

Slide 25

Openness

Reveal your knowledge

Commit what you can do only

Choose to Communicate more effectively

Express yourself

Slide 26

EQ is a defining feature for The Executive Secretary

Language of emotions, learn it, ask friends to help you

Express feelings as well as thoughts in a balanced way

without allowing negative emotions to rule you

Feel what & how others feel respond to others bysharing your own feelings

No Man Is An Island


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Slide 27

You dont have to go overboard though laugh!

Step 5: Consistency

s Between your thoughts and

your feelings

sBetween your words and youractions

sOf performance standards

Slide 29

Consistency:

Thoughts to feelings

Words to actions

Standards of performance

Step 6: Keep Confidences

s Do you talk a lot?

s Can you prevent this frombecoming talk too much?

s Gossip will destroy trust inyou.

Slide 30

What you here in trust has highest value.

Do not break trust

No gossip!

Bad habits! Replace them with healthy ones


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Step 7: DemonstrateCompetence

s Set High Goals

s Deliver more often than not

s Ask for support when YOUneed it

s Give support to others whenTHEY need it

sYour Work = Your Values

Slide 31

Competence = Performance at a good standard

Delivery

To reach this : dont be afraid to ask for help in

Japan this is the norm rather than the exception they

recognise it as an essential way to transfer knowledge

Support others when they need it a way of giving

return

Recall Your Work = Your Values

Step 8: Be Polite At All Times

s Your Self Respect is No. 1

sOthers Respect is also No. 1 Cannot have one without the

other

sPoliteness => Building &Maintaining

Trust

Slide 32

Be Polite At All Times

Self respect = 1

Others respect = 1 . 1=1

Give Politeness it keeps business working at Peak

Performance

Politeness is a Key to Building & Maintaining Trust

Soft Hazards At Work

sHealthy Office Politics:

normal working relationships

power sharing

the way things are done

implied competency

reputation

Slide 33

Sometimes the Office can be a difficult place to be

when office politics gets out of hand


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Dirty Office Politics

s Destructive

s Personal

s Lose - Lose - Lose

s Grows unless it is managed

s If You find it: Report it

Slide 35

BUT!

Dirty Office Politics Everyone Loses

People involved, the rest of the company

& You.

Slide 36

Find it Report it!

Ultimate Goal?

So what is the point here what is your ultimate goal?


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Ultimate Goal?

Slide 37

Success is...

s Respect

s Actions

sListening & Responding

s Adapting

s Ethics

sTrust

Slide 39

Respect is EARNT by doing

Actions tell about You!

Listening & Responding are vital skills

Adapting to CHANGE the rule of today

Ethics are the rules that govern you at work check

yours

Trust is EARNT by the above, consistently done

As at Work, So goes Life...

s Promote the same values atwork as you wish for your life

s Bring to yourself what youwish others to bring to you...

Slide 40

Work is a large part of LIFE

So reflect your Life values at Work & seek to develop

them both together

Bring to yourself only good performance situations

and good returns reap what you sow so


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Slide 42

As a young American actor he can diversify his

behavior to show respect in another culture.

He can humble himself before others beliefs

Leo was 24 when he made the movie so if this young

man can do so can you

Thank You

What Career Next!What Career Next! THANK YOU

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