excellence report - · pdf filedownload the podcast at: ......

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In this issueNew and Renewed Members

Learning Summit Save the Date

New Mexico Performance Excellence Awards information

Events

Sponsorship Opportunities

Please feel free to share your events, news or job listing to be included in the next newsletter.

Contact Nancee Whittington at (505) 944-2006 or [email protected].

Excellence Report DECEMBER 2017

CEO Report So, while in the midst of updating our Organizational Profile to re-start our Performance Excellence Journey and running the business through the use of quality tools, we also are looking at our current strengths and opportunities for improvement (OFI’s) to identify some priority

areas to focus on this upcoming year. Since we don’t have a Baldrige-based feedback report yet to use as our primary source of this information, we are identifying strengths and OFI’s through customer, stakeholder, and employee/volunteer feedback and through observation (e.g., “this process seems to be taking longer than it should…why? And what can we do to improve this?”).

Generally, the feedback, while reinforcing the value that QNM provides both to each organization that we serve and also to the state of New Mexico, suggests that we have improvement opportunities in two key areas: our Awards process (for example, the quality of the feedback report) and our approach to improving Partner benefits. For each of these two areas, we have instituted process improvement teams to better understand the issues, identify root cause, and implement specific solutions.

Subsequent Newsletters and additional material will provide more specifics on what improvements we are making to our products/services, our partner relationships, and our operations through these process improvement efforts. We greatly appreciate the feedback that we have received as well as the support of all of the QNM volunteers and staff who are involved (and extremely engaged!) in these efforts.

Jeffrey Weinrach, Chief Executive Officer

From the PresidentAs part of our ongoing efforts to continuously improve Quality New Mexico, we are looking across our organization to identify ways to improve how we best meet the needs of our partners. We are in the process of enhancing partner benefits which include discounts for our products and services, participation in our networking events, recognition in our newsletters and other publications, and special

rates for our Annual Learning Summit. In addition to those exciting changes, beginning in January 2018, we are transitioning our member dues from an anniversary renewal date to a fixed calendar year basis. This is a simpler, more convenient process for our members and aligns with the industry standard.

Planning for our 2018 Annual Learning Summit is underway. Next year’s summit promises to be one of the best in the history of the organization and will provide you numerous opportunities to learn best practices from some of the nation’s finest organizations.

Nancee Whittington, President

www.QualityNewMexico.org | (505) 994-2006 | Find us on and @QualityNewMexico | Making New Mexico the State of Excellence

A huge congratulations from QNM to the 2017 Baldrige Award Recipients: • Bristol Tennessee Essential Services, Bristol, TN, small business sector • Stellar Solutions, Palo Alto, CA, small business sector • City of Fort Collins, Fort Collins, CO, nonprofit sector • Castle Medical Center, Kailua, HI, health care sector • Southcentral Foundation, Anchorage, AK, health care sector

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Excellence Report | DECEMBER 2017

Welcome to our new and renewed members

Our Mission: Drive Performance Excellence in New MexicoOur Vision: New Mexico will be known as THE State of Excellence.

Quality New Mexico R A D I O Sundays 7 to 8 pm

94.5FM and AM770 News Radio KKOB If you are interested in joining us on the show contact Nancee Whittington at (505) 944-2006 or [email protected].

Download the podcast at: http://kkobam.streamon.fm/listen-pl-145?smc=6


Platinum LevelPresbyterian Healthcare Services

Silver LevelBernalillo County

Turquoise Level ARCAEsparza AdvertisingProcess Equipment & Services Co., Inc.

Bronze LevelLee Butler Consulting

Copper LevelOASIS Green LLCACCION New Mexico, Arizona, ColoradoHealthInsight, New MexicoHomewise Corp. AssociateEugene Schmidt (NEW)James CulpepperKevin L. GriffinSusanna Murphy

* A Sincere Thank You to New Mexico General Services Department for your continued Support of Quality New Mexico At the Bronze level.

* Thank You to 2016 Malcolm Baldrige National Award Recipient, Small Business - Don Chalmers Ford for their recent donation to Quality New Mexico.

New Mexico’s Philharmonic Maureen Baca with Nancee Whittington President of Quality New Mexico on 94.5 FM and AM 770 News Radio KKOB.

Lee Butler with Don Chalmers.

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Partner CornerIf you have jobs available at your organization and would like to see them listed here, please contact Nancee Whittington at (505) 944-2006 or [email protected].


QNM EventsBusiness Networking and Social hour:QNM jointly sponsors 1st Tuesdays NetworkingDecember 5, 2017 4:30 p.m., Hotel Albuquerque http://1sttuesdaysabq.com/

New Mexico Performance Excellence Awards materials available http://www.qualitynewmexico.org/news/2017/11/17/2018-new-mexico-performance-excellence-awards-materials-and-training-offerings

Learning Summit: SAVE THE DATE: April 17 and 18, 2018, Isleta Resort & Casino


Partner EventsAED Quarterly Investors’ Luncheon Thursday, December 7, 2017 11:30-1:15 Albuquerque Convention Center- 401 2nd Street NW, Albuquerque NM 87102 https://tickets.holdmyticket.com/tickets/297137?tc=hmt

New Mexico Philharmonic January Classics Concert: Mozart’s Requiem Fundraising Special: January 27, 2018, 6:00pm Popejoy Hall http://nmphil.org/menus/for-the-nmphil-mozarts-requiem-fundraising-special/ Tickets: www.nmphil.org or UNM ticket services Contact Person: Christine Rancier, Info@nmphil or 323-4343x3

San Juan Regional Medical Center, Tenth annual A Fair of the Heart and Goosebump Race: Saturday, February 17 at 407 South Schwartz Avenue in Farmington 9:00 a.m. to 1:00 p.m The Goosebump Race, a 5k or 1 mile fun run, kicks off at 11:00 a.m. Registration is free at www.sanjuanregional.com/afairoftheheart

Please feel free to share your events and news to be included in the next newsletter.Contact Nancee Whittington at (505) 944-2006 or [email protected].

Member NewsSan Juan Medical Center NewsSan Juan Regional Medical Center became the first hospital in New Mexico to acquire and use the right ventricular Impella heart pump, the Impella RP, in October. To read more exciting news on San Juan Regional Medical Centers recent recognition and awards please visit their website at: http://www.sanjuanregional.com/

Nancee Whittington and Molly Baldrige, daughter of Malcolm Baldrige in Tempe, AZ at the Fall Baldrige Conference.

Alice Fan and Megan O’Keefe from San Diego and California Programs with Nancee Whittington.

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Quality New Mexico Learning SummitQuality Connections: Ready, Set, Grow!The Quality New Mexico Learning Summit is New Mexico’s premier learning event. It’s two days packed with presentations by award-winning role-model organizations from across the Nation, as well as New Mexico’s finest leaders. They share best practices, strategies and inspiration for all New Mexico organizations and individuals seeking improvement.

Registration link to come. Visit www.qualitynewmexico.org for updates.

If you would like to serve on the Learning Summit Planning Committee please contact Nancee Whittington at (505) 944-2006 or [email protected].

Sponsorship OpportunitiesWe are in need of Learning Summit Sponsorships.For a list of opportunities or to customize a sponsorship please contact: Nancee Whittington at [email protected] or call (505) 994-2006.

Thank you to our first Learning Summit Sponsors:

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8205 Spain Rd NE # 111Albuquerque, NM 87109


New Mexico Performance Excellence Awards2018 New Mexico Performance Excellence Awards (NMPEA) materials (for both applicants and Examiners) will be available through the QNM website in early November. We’ve listened to you, and subsequent improvements to every aspect of the program are being made.

Documents available here: http://www.qualitynewmexico.org/news/2017/11/17/2018-new-mexico-performance-excellence-awards-materials-and-training-offerings

“Failure is not falling down but

refusing to get up.”

http://www.qualitynewmexico.org/news/2017/11/17/2018-new-mexico-performance-excellence-awards-materials-and-training-offerings