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In this issueQNM Path to Excellence
New and Renewed Members
Learning Summit Save the Date
New Mexico Performance Excellence Awards information
Sponsorship Opportunities
Please feel free to share your events, news or job listing to be included in the next newsletter.
Contact Nancee Whittington at (505) 944-2006 or [email protected].
Excellence Report NOVEMBER 2017
CEO Report | QNM’s Path to Performance Excellence Step 2: “Running the Business”…with Quality Tools!
While we embark on our Performance Excellence Journey (and “Journey” is the operative word!), we still have to run the business. We still need to have an effective office function, provide outstanding customer service, engage our workforce, etc. While we work on long-term sustainability through the
use of the Baldrige Excellence Framework, we have to effectively function in the short-term. So, while we continue to work on updating our Organizational Profile as the first step on our Journey, we are introducing quality tools into our current operations. In the last several months, we have been working on our value proposition to QNM’s partners, applicants, and other customers and stakeholders; our goal-tracking and action planning processes; and how we effectively and collaboratively carry out our work, just to name a few.
There are a plethora of quality tools and processes to consider incorporating into our organization. Likely just with your organizations, they don’t get introduced all at once. In most cases, the quality tools that we started with were ones associated with our relationships and our work. Quality New Mexico succeeds not just because of our products and services but because of the relationships that we build and nurture in our marketplace. We don’t want to be a vendor or supplier but rather a partner with organizations throughout New Mexico that want to improve their performance. Regarding work, as a new staff, we took some time to understand what work we need to carry out and how it’s done. Now, through addressing key work processes and related measures such as efficiency and accuracy, we are focused on how to improve our work, both individually and collaboratively.
So, the Performance Excellence Journey continues on two tracks…the long-term sustainable track and the short-term run the business track. Both are important to our success, and both are utilizing the Baldrige Excellence Framework. It’s a wonderful thing!
Jeffrey Weinrach, Chief Executive Officer
From the PresidentNext year marks Quality New Mexico’s 25th silver anniversary. Drawing on the core value of driving performance excellence throughout the state has given rise to many accomplishments. Our members...you...are our most valued asset and it is your commitment to excellence that has helped us achieve all that we have. Thank you for your partnership, your engagement, and your time.
We are also enthusiastically applying the principles of our core values and innovative spirit within our organization as well. Our updated newsletter, re-designed marketing materials, and elevated member benefits are just some of the new improvements
you will soon see. In addition, our team is heading to The Fall Baldrige Conference in Tempe, AZ to hear 15+ regional and national leaders share best practices for improving organizational results. We are proud to note that one of those speakers is a Baldrige recipient from our very own state. Congratulations to Don Chalmer’s Ford, a 2016 Baldrige Recipient. The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive.
As a partner of QNM, you have the opportunity to meet other like minded professionals, hear best practices, and receive discounts on products and training. In the near future, a survey will be sent to each of you to hear your thoughts on how we further improve our partner benefits. Please take a moment to respond. By working and growing together, we will make New Mexico THE State of Excellence! Please do not hesitate to reach out to me with any questions you may have.
Nancee Whittington, President
www.QualityNewMexico.org | (505) 994-2006 | Find us on and @QualityNewMexico | Making New Mexico the State of Excellence
Radio Show/Pod CastsQuality New Mexico on 94.5 FM and AM 770 News Radio KKOB. Gary Oppedahl, Director City of Albuquerque Department of Economic Development (above) with Nancee Whittington. Alan Varela (right) QNM’s Board Chair with Gary Sanchez. Download the podcast at: https://audioboom.com/channel/QualityNewMexico
Partner Job CornerTEMPUR SEALYHR Coordinator It’s like no other mattress. That’s because Tempur material is not typical memory foam. Our proprietary formulation changed the way the world sleeps and we are currently seeking a HR Coordinator for the Albuquerque manufacturing facility.
EH&S Manager Tempur Sealy is currently seeking an EHS professional to join our Albuquerque facility’s leadership team. The Environmental Health & Safety Manager provides strategic leadership regarding development, implementation, and maintenance of EHS programs.
Sr. EHS Coordinator Tempur Sealy’s Albuquerque location is seeking an senior-level EHS Coordinator for the world’s largest mattress factory. Successful incumbent will support safety and environmental programs to maintain regulatory compliance.
Visit https://recruiting.adp.com/srccar/public/RTI.home?c=1124607&d= ManufacturingCareerSite for more information.
If you have jobs available at your organization and would like to see them listed here, please contact Nancee Whittington at (505) 944-2006 or [email protected].
Excellence Report | NOVEMBER 2017 Excellence Report | NOVEMBER 2017
Sponsorship OpportunitiesWe are in need of Learning Summit Sponsorships.
For a list of opportunities or to customize a sponsorship please contact:
Nancee Whittington at [email protected]
(505) 515-1610
New Mexico Performance Excellence Awards2018 New Mexico Performance Excellence Awards (NMPEA) materials (for both applicants and Examiners) will be available through the QNM website in early November. We’ve listened to you, and subsequent improvements to every aspect of the program are being made.
Contact Jeff Weinrach, [email protected], (505) 944-2003
Member Events
QNM EventsNew Mexico Performance Excellence Awards materials available:Beginning October 27, 2018. Contact Jeff Weinrach at (505) 944-2003 or at [email protected].
1st Tuesday: November 7, 4:30 p.m., Hotel Albuquerque
Learning Summit: SAVE THE DATE: April 17 and 18, 2018, Isleta Resort & Casino
Welcome to our new and renewed membersPlatinum LevelPresbyterian Healthcare Services
Our Mission: Drive Performance Excellence in New MexicoOur Vision: New Mexico will be known as THE State of Excellence.
Quality New Mexico R A D I O Sundays 7 to 8 pm
94.5FM and AM770 News Radio KKOB If you are interested in joining us on the show contact Nancee Whittington at (505) 944-2006 or [email protected].
www.QualityNewMexico.org | (505) 994-2006 | Find us on and @QualityNewMexico | Making New Mexico the State of Excellence www.QualityNewMexico.org | (505) 994-2006 | Find us on and @QualityNewMexico | Making New Mexico the State of Excellence
Silver LevelBernalillo County
Turquoise Level Summit Electric Supply Co. Inc.Bohannon Houston Inc.dso creativeEsparza Advertising Inc. Griffin & AssociatesIsleta Resort & CasinoM’tuccis ModernoMiller Engineers, INCNew Mexico Veterans Administration (VA) Healthcare SystemNew Mexico MutualNorthrop Grumman Technology Services
Bronze LevelAONJaynes CorporationLee Butler Consulting
Copper LevelAction CoachDale CarneigeGreater Albuquerque Association of Realtors Infinity Insurance PartnersLos Alamos National Laboratory FoundationNew York Life-Jessica Bohan McElroyNew Mexico MEPNew Mexico Public Schools Facilities AuthorityThe Epic Advantage AssociateEd PinesKevin Griffin
Dale Carnegie is offering a Complimentary Session on Time Management and Goal Setting on November 7th from 8:30am to 10am. For information contact [email protected]
New Mexico Philharmonic-
November 11th MAHLER NO. 4
November 18th The Music of Zepplin
November 19th PROTEGE SERIES
Excellence Report | NOVEMBER 2017
8205 Spain Rd NE # 111Albuquerque, NM 87109
Quality New Mexico Learning SummitQuality Connections: Ready, Set, Grow!The Quality New Mexico Learning Summit is New Mexico’s premier learning event. It’s two days packed with presentations by award-winning role-model organizations from across the Nation, as well as New Mexico’s finest leaders. They share best practices, strategies and inspiration for all New Mexico organizations and individuals seeking improvement.
Registration link to come. Visit www.qualitynewmexico.org for updates.
If you would like to serve on the Learning Summit Planning Committee please contact Nancee Whittington at (505) 944-2006 or [email protected].
Excellence Report | NOVEMBER 2017
Our Partners Driving Performance Excellence in New MexicoPLATINUM ($10,000)Presbyterian Healthcare ServicesTemper Production USA, LLC*770KKOB*
GOLD ($5,000)Los Alamos National LaboratoryNew Mexico Rural Hospital NetworkSandia National LaboratoriesUNM HospitalsUS Bank
SILVER ($3,500)Bernalillo CountySan Juan Regional Medical Center
TURQUOISE ($2,500)ARCABohannan Huston, Incdso creative*Esparza Advertising, Inc.*Griffin & Associates*Isleta Resort & CasinoLos Alamos Public SchoolsLovelace Health SystemMiller Engineers, Inc.Molina Health Care of New MexicoNew Mexico Department of Health, Public Health DivisionNew Mexico MutualNew Mexico Veterans Administration (VA) Healthcare SystemNor-Lea Hospital DistrictNorthrop Grumman Technology ServicesPNM ResourcesProcess Equipment & Service Co., Inc. (PESCO)Summit Electric Supply Co. Inc.U. S. EagleYouth Development Inc.
BRONZE ($1,200)Del Norte Credit UnionDon Chalmers FordInnovative Technology PartnershipJaynes CorporationKlinger Construction LLCLa Vida LlenaLee Butler ConsultingLos Alamos National BankM’tucci’s *Moss Adams LLPMrs. Malcom BaldridgeNew Mexico Motor Vehicle DivisionNew Mexico Taxation & Revenue Processing DivisionPeak Behavioral Health ServicesSandia Laboratory Federal Credit UnionUltramain Systems, Inc. (USI)United Way of Central NMVeterans Affairs Cooperative Studies Program Clinical Research Pharmacy Coordinating CenterWIPP/AECOM Nuclear Waste Partnership LLCYMCA of Central New Mexico
BRASS ($750)Enterprise Builders CorporationHospital Services CorporationLos Alamos National Laboratory FoundationNative American Professional Parent Resources, IncNew Mexico General Services DepartmentSMPC Architects
COPPER ($375)ACCIONActionCoachAlbuquerque Community FoundationBurt & Company CPAs, LLCCooperative Educational ServicesDale CarnegieDelta Dental of New MexicoGreater Albuquerque Association of RealtorsHaven Behavioral Hospital of AlbuquerqueHealthInsight NMHomewise, CorpInfinity Insurance PartnersKesselman-Jones, Inc.*Leukemia & Lymphoma Society, New MexicoLos Alamos National Laboratory FoundationLilly USA, LLCNew Mexico Hospital AssociationNew Mexico MEPNew Mexico PhilharmonicNew Mexico Public Schools Facilities Authority (PSCOC)New Mexico Small Business Development CenterNew Mexico State Personnel OfficeNew York LifeNMSU Arrowhead CenterThe Epic AdvantageWESST
ASSOCIATE ($75)Jim CulpepperKathy DarwinKevin GriffinAnne HallettKim HedrickSteve KeeneSusanna MurphyEd PinesMichael D. SilvaR’ami SpainGeorgann TaylorBill WadtBrett Woywood
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www.QualityNewMexico.org | (505) 994-2006 | Find us on and @QualityNewMexico | Making New Mexico the State of Excellence
www.QualityNewMexico.org | (505) 994-2006 | Find us on and @QualityNewMexico | Making New Mexico the State of Excellence
* denotes in-kind