events travel & tourism - melbourne polytechnic | your ...€¦ · events, travel and tourism...

Events Travel & Tourism

Events, Travel and Tourism

Events, Travel and Tourism_Certificate III and Diploma_ Pre Course_v1

of 19 © Melbourne Polytechnic 2016

GENERAL INFORMATION Welcome! For over 100 years now, Melbourne Polytechnic (Formerly NMIT) has remained at the forefront of vocational education in Victoria and we are excited to announce a new step towards the future – for you and for us. We were the first TAFE to be accredited to conduct and deliver specialist degree programs back in 2004 and have maintained integrity and pride throughout our rich history. Now, thanks to a funding boost of $19 million from the Victorian Government’s $200 million TAFE support fund, Melbourne Polytechnic will create another first, becoming Melbourne’s first Polytechnic. As Melbourne Polytechnic, we will help current and future students achieve their personal greatness. With progressive learning programs that combine book smarts with hands-on training, the new Melbourne Polytechnic will give you a full 360-degree education. And because our teachers and staff are experts in their field, you’ll not only learn your craft, you’ll learn how to master it. Throughout our proud history, we’ve had over a million students pass through our doors and we want you to be a part of our future and us a part of yours. So come and shoot for greatness with the new Melbourne Polytechnic. Whether that means becoming the best possible accountant, marketer, builder, designer or whatever it is you want to be, we’re proof that you’re never too old to change. And you don’t stay great by standing still. Own it, excel at it and rise to the top. We’re sure you’ll love the view.

Events, Travel and Tourism General Melbourne Polytechnic course enquiries p: 03 9269 8400

e: [email protected] w: www.melbournepolytechnic.edu.au

mailto:[email protected]

http://www.melbournepolytechnic.edu.au/




Contents GENERAL INFORMATION ..................................................................................................................... 2

CERTIFICATE III ....................................................................................................................................... 4

SIT30612 - Certificate III in Events .................................................................................................... 4

SIT31312 - Certificate III in Travel ..................................................................................................... 4

SIT30112 - Certificate III in Tourism.................................................................................................. 5

Pre-Requisites ...................................................................................................................................... 5

Pathways .............................................................................................................................................. 5

Special program requirements ........................................................................................................ 5

DIPLOMA .................................................................................................................................................. 7

SIT5012 – Diploma of Events ............................................................................................................ 7

SIT50112 – Diploma of Travel and Tourism.................................................................................... 7

Pre-Requisites ...................................................................................................................................... 9

Pathways .............................................................................................................................................. 9

Special program requirements ........................................................................................................ 9

Timetable .............................................................................................................................................. 9

TIMETABLE ............................................................................................................................................ 10

RESOURCES .......................................................................................................................................... 14

Libraries .............................................................................................................................................. 14

Student Services ............................................................................................................................... 14

Car Parking......................................................................................................................................... 14

ASSESSMENT ....................................................................................................................................... 14

Strategy ............................................................................................................................................... 14

Allowable Adjustments ..................................................................................................................... 14

SKILLS RECOGNITION ......................................................................................................................... 15

RULES & POLICIES ............................................................................................................................... 15

Complaints and Grievances ............................................................................................................ 15

Privacy ................................................................................................................................................. 15

ENROLMENT INFORMATION ............................................................................................................. 15

Payment Options ................................................................................................................................. 15

Payment Methods ............................................................................................................................. 16

Enrolment Requirements ................................................................................................................. 16

Refunds ............................................................................................................................................... 16

Fees – Certificate III ........................................................................................................................... 17

Fees – Diploma .................................................................................................................................. 18




CERTIFICATE III Melbourne Polytechnic is offering Certificate III in the following courses within Events, Travel and Tourism.

SIT30612 - Certificate III in Events

Events are diverse in nature and this qualification provides a pathway to work in event operations in a range of industries including the tourism and travel, hospitality, sport, cultural and community sectors. The focus of this course is developing and managing functions.

These may be event management companies, event venues, or organisations which organise their own events. Work could be undertaken in an office environment where the planning of events takes place, on-site at venues where events are staged or a combination of both.

Possible job titles include:

Conference assistant Event operations assistant Junior event coordinator Event administrative assistant Exhibitions assistant Logistics assistant Event assistant Event operations assistant Venue assistant

This qualification reflects the role of individuals who use a range of events administrative or operational skills. They use discretion and judgement and have knowledge of industry operations. They work with some independence under the guidance of more senior event personnel, using plans, policies and procedures to guide work activities.

SIT31312 - Certificate III in Travel

This qualification provides a pathway to work in the retail travel or outbound wholesale sector for employers that cover or specialise in leisure, corporate, domestic or international sales. Work could be undertaken in an office, retail shop-front or mobile environment.

Students who successfully complete this course will also attain an industry certificate demonstrating their ability to use Galileo which is the commonly used ticketing system.


Call centre sales agent Incentive coordinator Leisure consultant Operations consultant International travel consultant

Domestic travel consultant

Mobile travel consultant

Reservations sales agent

Cruise consultant Corporate consultant Online consultant Wholesale consultant This qualification reflects the role of individuals who use a range of well-developed retail travel or outbound wholesale sales and operational skills. They use discretion and judgement and have a sound knowledge of industry operations. They work with some independence and under limited supervision and may provide operational advice and support to team members.




SIT30112 - Certificate III in Tourism

This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites and any small tourism business requiring multi-skilled employees.

Work could be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both.


Attraction / theme park attendant

Inbound tour coordinator Reservation sales agent for a tour operator

Booking agent Museum attendant Sales consultant

Cellar door salesperson & guide in a winery

Operations consultant for a tour operator

Visitor information officer

This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills. They use discretion and judgement and have a sound knowledge of industry operations. They work with some independence and under limited supervision and may provide operational advice and support to team members.

Pre-Requisites There are no entry requirements for this qualification.

Pathways After achieving the Certificate III in Events participants may undertake the Diploma of Events which focuses on Conferences. Travel participants may undertake the Diploma of Events which focuses on Conferences, or Diploma of Travel and Tourism which focuses on managing operations and staff within the industry Tourism participants may undertake the Diploma of Events which focuses on Conferences, or Diploma of Travel and Tourism which focuses on managing operations and staff within the industry (if they have or are willing to complete the pre-requisite units (see below).

Special program requirements To meet the demands of the courses it is highly recommended that students have: Effective and highly developed:

command of written and spoken English communication, documentation and research skills computer access and skills for web use, word processing, presentation software and email

A high level of commitment:

participants are required to spend approximately 24 hours per week (outside of prescribed hours)




To attain the Certificate III of your choice please see the selected units required to be completed

CERTIFICATE III IN

UNITS EVENTS TRAVEL TOURISM

SITXCOM201 Show social and cultural sensitivity** X X X

BSBWOR203B Work effectively with others X X X

SITXEVT301 Access information on event operations** X X X

SITXWHS101 Participate in safe work practices X X X

SITXCCS303 Provide service to customers X X X

SITXEVT401 Plan in-house events or functions X

SITXEVT302 Process and monitor event registrations X

SITXEVT304 Provide event staging support X

SITXEVT303 Coordinate on-site event registrations X

SITHFAB201 Provide responsible service of alcohol X

SITXFSA101 Use hygienic practices for food safety X

SITHFAB202 Operate a bar X

SITHFAB307 Provide Table service of food and beverage X

SITTTSL304 Prepare quotations X

SITTTSL306 Book supplier services** X

SITTTSL307 Process travel-related documentation X

SITTTSL308 Use a computerised reservations or operations system** X

SITTTSL310 Construct normal international airfares X

SITTTSL311 Construct promotional international airfares X

BSBCMM201A Communicate in the workplace X SITTIND201 Source and use information on the tourism and travel industry**

X X

SITTTSL202 Access and interpret product information** X X

SITTTSL301 Provide advice on international destinations X X

SITTTSL302 Provide advice on Australian destinations X X

SITTTSL303 Sell tourism products and services X X

SITXCCS401 Enhance the customer service experience** X X SITTGDE305 Develop and maintain the general and regional knowledge required by guides

X

SITTGDE304 Prepare and present tour commentaries or activities X

SITTGDE303 Lead tour groups X

SITTGDE302 Provide arrival and departure assistance X Pre-requisite units to Diploma of Travel and Tourism for Travel and Tourism students ** Pre-requisite units to Diploma of Travel and Tourism for Events students For further details on the units to be studied in this qualification please visit: http://training.gov.au/




DIPLOMA Melbourne Polytechnic is offering Diploma in the following courses within Events and Travel & Tourism.

SIT5012 – Diploma of Events

This qualification reflects the role of individuals who use sound knowledge of event management processes and a broad range of skills to coordinate event operations. They operate independently and make operational event management decisions.

Events are diverse in nature and this qualification provides a pathway to work in events in a range of industries including the tourism and travel, hospitality, sport, cultural and community sectors.

These may be event management companies, event venues, or organisations that organise their own events. Work could be undertaken in an office environment where the planning of events takes place, on-site at venues where events are staged or a combination of both.


Conference coordinator Event sales coordinator Meetings coordinator Event coordinator Exhibitions coordinator Venue coordinator. Event planner In-house meetings coordinator

This qualification reflects the role of individuals who use a range of events administrative or operational skills. They use discretion and judgement and have knowledge of industry operations. They work with some independence under the guidance of more senior event personnel, using plans, policies and procedures to guide work activities.

SIT50112 – Diploma of Travel and Tourism

This qualification provides a pathway to work in any sector of the tourism and travel industry as a departmental or small business manager. This qualification allows for multiskilling and for specialisation in either operations management or marketing and product development. Possible job titles includes managing:

Inbound groups Tour operations Product Sales Inbound sales Marketing Reservations Visitor information. Incentives Operations Retail travel agency

This qualification reflects the role of individuals who use sound knowledge of industry operations and a broad range of managerial skills to coordinate tourism and travel operations or marketing and product development activities. They operate independently, have responsibility for others and make a range of operational business decisions.




To attain the Certificate III of your choice please see the selected units required to be completed

DIPLOMA OF

UNITS EVENTS TRAVEL

SITXFIN401 Interpret financial information X X

SITXFIN501 Prepare and monitor budgets X X

SITXFIN402 Manage finances within a budget X X

SITXMGT501 Establish and conduct business relationships X X

SITXCCS401 Enhance the customer service experience X X

SITXCOM401 Manage conflict X X

SITXMGT401 Monitor work operations X X

SITXHRM401 Roster staff X X

SITXHRM402 Lead and manage people X X

SITXWHS401 Implement and monitor WHS practices X X

BSBMGT515A Manage operational plan X X

SITXGLC501 Research and comply with regulatory requirements X X

BSBWRT401A Write complex documents X X

SITXMGT502 Manage projects X X

SITXWHS301 Identify hazards, assess and control safety risks X

SITXEVT501 Develop conference programs X

SITXEVT502 Select event venues and sites X

SITXEVT505 Manage on-site event operations X

SITXEVT301 Access information on event industry operations X

SITXEVT503 Manage event staging components X

SITXCCS501 Manage quality customer service X

BSBEBU502A Implement e business solutions X

BSBMKG510B Plan e-marketing communications X

BSBEBU501A Investigate and design e business solutions For further details on the units to be studied in this qualification please visit: http://training.gov.au/




Pre-Requisites Diploma of Travel and Tourism Be formally assessed through a training program or recognition process, against one of the unit clusters listed. Please see: http://training.gov.au/training/details/SIT50112 Diploma of Events It is strongly recommended that those entering this qualification possess a Certificate III qualification or vocational experience in events, or fields such as business, creative industries, hospitality, sport, tourism or travel. However this is not mandatory.

Pathways After achieving the Diploma students may wish to undertake the Bachelor of Hospitality with Melbourne Polytechnic.

Special program requirements To meet the demands of the courses it is highly recommended that students have: Effective and highly developed:

command of written and spoken English communication, documentation and research skills computer access and skills for web use, word processing, presentation software and email

A high level of commitment:

participants are required to spend approximately 24 hours per week (outside of prescribed hours)

Timetable Please note the timetables only reflected predetermined classes. Students are expected to engage in at least an additional 4 – 8 hours a week in placements / volunteer activities and project planning and implementation.

http://training.gov.au/training/details/SIT50112




TIMETABLE 2016 TIMETABLE – CERTIFICATE III (PRESTON) Term 1 & 2

Certi

ficat

e III

9:00-10:00 10:00-11:00 11:00- 12:00 12:00-13:00 13:00-14:00 14:00-15:00 15:00-16:00 16:00-17:00 17:00-18:00 18.00-22.30

Tuesday

Events Events / Travel / Tourism Industry Skills

Tim Kerger

Travel Travel / Tourism (Sales) Philip Tubb

Tourism

Wednesday

Events Food and Beverage

Tim Haronga

Travel Travel (Fair Construction)

Tim Kerger

Travel / Tourism (Sales) Philip Tubb

Tourism

Thursday

Events


Tim Kerger

Tourism Tourism (Guiding)

Tim Kerger

Friday

Events Events (Functions)

Surinder Aggarwal


Tim Kerger

Tourism

. 2016 Timetable – Diploma (Preston) Term 1




Ce

rtific

ate

III

9:00-10:00 10:00-11:00 11:00- 12:00 12:00-13:00 13:00-14:00 14:00-15:00 15:00-16:00 16:00-17:00 17:00-18:00 18.00-22.30

Tuesday

Events Events (Conferences)

Surinder Aggarwal

Events / Travel & Tourism Business Relationships

Tim Kerger

Travel Travel & Tourism (E-Business)

Philip Tubb

Wednesday

Events Events / Travel & Tourism Finance

Philip Tubb

Events / Travel & Tourism Business Relationships

Tim Kerger

Travel

Thursday

Events Events / Travel & Tourism Finance

Philip Tubb

Events (Conferences) Surinder Aggarwal


Philip Tubb

Friday

Events Self Directed Study Period

Travel Self Directed Study Period

Please note the timetables only reflected predetermined classes. Students are expected to engage in at least an additional 4 – 8 hours a week in placements / volunteer activities and project planning and implementation.




2016 Timetable – Diploma (Preston) Term 2

Certi

ficat

e III

9:00-10:00 10:00-11:00 11:00- 12:00 12:00-13:00 13:00-14:00 14:00-15:00 15:00-16:00 16:00-17:00 17:00-18:00 18.00-22.30

Tuesday


Surinder Aggarwal

Events / Travel & Tourism Work Operations and Staff

Tim Kerger


Philip Tubb

Wednesday

Events Events / Travel & Tourism Operational Planning

Philip Tubb

Events / Travel & Tourism Work Operations and Staff

Tim Kerger

Travel

Thursday

Events Events / Travel & Tourism Operational Planning

Philip Tubb

Events (Conferences) Surinder Aggarwal


Philip Tubb

Friday


Travel Self Directed Study Period

Please note the timetables only reflected predetermined classes. Students are expected to engage in at least an additional 4 – 8 hours a week in placements / volunteer activities and project planning and implementation.




2016 Timetable – Diploma (Prahran) Term 1

Certi

ficat

e III

9:00-10:00 10:00-11:00 11:00- 12:00 12:00-13:00 13:00-14:00 14:00-15:00 15:00-16:00 16:00-17:00 17:00-16:00 18.00-22.30

Tuesday


Wednesday

Events Events - Finance

Surinder Aggarwal Events (Conferences)

Surinder Aggarwal

Thursday


Surinder Aggarwal

Friday

Events Events - Finance

Surinder Aggarwal Events - Business Relationships

Philip Tubb

2016 Timetable – Diploma (Prahran) Term 2

Certi

ficat

e III

9:00-10:00 10:00-11:00 11:00- 12:00 12:00-13:00 13:00-14:00 14:00-15:00 15:00-16:00 16:00-17:00 17:00-16:00 18.00-22.30

Tuesday


Wednesday

Events Events – Operational Planning

Surinder Aggarwal Events (Conferences)

Surinder Aggarwal

Thursday


Surinder Aggarwal

Friday

Events Events – Operational Planning

Surinder Aggarwal Events - Work Operations and Staff

Philip Tubb




RESOURCES Resources will be provided by Melbourne Polytechnic and available on our e-learning platform.

Participants are required to bring a USB storage device to all classes and have access to a computer and the internet outside of class.

Libraries

Melbourne Polytechnic have libraries located at each of its campuses - Collingwood, Epping, Fairfield, Heidelberg and Preston. Access to electronic resources, full text articles and e-books complement these hard copy and audio-visual materials. Computer access is available at all campus libraries. Printing, photocopying and scanning facilities are also available.

Student Services

Qualified staff are available to discuss personal issues students may be experiencing. Students are also able to access study skills assistance if required.

Car Parking

Student and visitor parking is available on most campuses (except Prahran). Car parking charges apply to Melbourne Polytechnic Car Parks between 8am – 10pm 7 days a week. For further information contact the Gatehouse security or campus library on presentation.

For further information please go to:

http://www.melbournepolytechnic.edu.au/current-students/parking/?redirect=true

ASSESSMENT Strategy

A range of assessment methods will be used to assess practical skills and knowledge. Assessments have been designed to relate to a real simulated workplace.

Detailed information regarding individual units, training and assessment criteria will be found in the Unit Outlines available on the e-learning platform upon enrolment.

Allowable Adjustments

All evidence gathered will be assessed according to the rules of evidence. In addition, reasonable adjustments may be negotiated for participants with disability, gender, age, cultural or language requirements.




SKILLS RECOGNITION

Skills recognition is the overarching term given to the recognition of skills and knowledge gained through formal and informal training gained by the applicant. It acknowledges previous learning and current competence from a participant’s relevant life, work experience, formal education and/or professional development.

Skills Recognition should be considered applied and granted prior to commencement of a course so as unnecessary training does not occur.

RULES & POLICIES Melbourne Polytechnic rules and policies are located at: http://www.melbournepolytechnic.edu.au/explore-melbourne-polytechnic/rules-and-policies/?redirect=301 Complaints and Grievances Melbourne Polytechnic has a fair and transparent process for handling complaints and appeals located at:http://www.melbournepolytechnic.edu.au/explore-melbourne-polytechnic/rules-and-policies/?redirect=301

Privacy Melbourne Polytechnic collects personal information from students at enrolment, during the course of their studies and when they access other Melbourne Polytechnic services. The information that is collected is treated confidentially. Disclosure of relevant information is only made to approved authorities or where the student gives permission. As part of Melbourne Polytechnic Quality Procedures, facilitators are required to collect samples of student work. These samples will be treated confidentially and will only be retained with student permission.

ENROLMENT INFORMATION

Payment Options Option 1 - Pay fees in full before commencement of course. Option 2 - Victorian Training Guarantee funded place VET FEE-HELP allows a student to have all or part of their VET tuition fees paid by the Australian Government in the form of a loan, regardless of whether they are eligible or not for a government funded place. Eligibility Criteria applies. Option 3 – Non Eligible for Victorian Training Guarantee funded place Students who are ineligible for VET FEE-HELP may choose to pay their 2016 fees using the Instalment Payment Plan. Melbourne Polytechnic have instigated an Instalment payment Plan which enables students to pay their fees via an agreed instalment payment plan over four payments For further information go to: http://www.melbournepolytechnic.edu.au/course-info/local_students/fees/?redirect=true

http://www.melbournepolytechnic.edu.au/explore-melbourne-polytechnic/rules-and-policies/?redirect=301

http://www.melbournepolytechnic.edu.au/explore-melbourne-polytechnic/rules-and-policies/?redirect=301




Payment Methods Payment methods at Melbourne Polytechnic are cash, EFTPOS, Visa, MasterCard and cheque. Note: We do not accept American Express.

Enrolment Requirements When enrolling, you are required to provide proof of citizenship/residency and age. Examples of acceptable document are as follows:

Australian passport Australian Birth Certificate Passport showing permanent residence Green Medicare card and driver’s licence

If you are applying for a concession (applicable courses only) we will need to be able to sight the appropriate card. If you need further clarification of this requirement please contact Melbourne Polytechnic.

Refunds Melbourne Polytechnic refund policies are located at: http://www.melbournepolytechnic.edu.au/course-info/local_students/fees/?redirect=true

Eligibility: Victorian Training Guarantee (VTG) Under current VTG arrangements this enrolment may affect future training options and eligibility for government subsidised training. As of November 2014 you can commence a maximum of two subsidised courses at the same qualification level in your lifetime. This restriction applies whether or not courses are completed. You can begin up to two subsidised courses in a year as long as you are not undertaking more than two courses at a time. Please visit the URL below for further information and to ensure your understanding. http://www.education.vic.gov.au/victorianskillsgateway/Students/Pages/vtg-eligibility-indicator.aspx

http://www.melbournepolytechnic.edu.au/course-info/local_students/fees/?redirect=true

http://www.education.vic.gov.au/victorianskillsgateway/Students/Pages/vtg-eligibility-indicator.aspx




Fees – Certificate III

Ineligible – Full fee paying place Eligible – VTG funded place Eligible – with Concession

CERTIFICATE III IN EVENTS

Tuition $1927.00 Amenities $ 175.20 Materials $ 200.00 Total $2302.20


Tuition $ 385.50 Amenities $ 175.20 Materials $ 200.00 Total $ 760.70

CERTIFICATE III IN TRAVEL



Tuition $ 663.00 Amenities $ 175 Materials $ 200.00 Total $1038.00

CERTIFICATE III IN TOURISM



Tuition $ 527.50 Amenities $ 175.00 Materials $ 200.00 Total $ 902.50

Please note this figures are only indicative and actual fees will calculated on enrolment.




Fees – Diploma

Ineligible – Full fee paying place Eligible – VTG funded place Eligible – with Concession

Diploma of EVENTS



Not Available

Diploma of TRAVEL & Tourism



Not Available

Please note this figures are only indicative and actual fees will calculated on enrolment.

events travel & tourism - melbourne polytechnic | your ...€¦ · events, travel and tourism...

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