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CV EVA HORVATH MESZAROSNE 00353877429789……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

Looking forward to a position where I could use my customer service experience. PERSONAL EXPERIENCE . Transaction Specialist ARVATO FINANCIAL SOLUTIONS, GLOBAL F&A

May 2015 – July 2015 (3 months)Sandyford Providing excellent technical support to customers while maintaining a high

level ofcustomer care and keeping the customer informed about progress of case resolution.

Maintain clear, concise and friendly communication with customers and other internalteams at all times.

Assist with detection of possible Problems. Case logging and prioritization, analysis and troubleshooting of issues,

following pre-established policies and procedures including documentation of troubleshooting steps.

Respond to e-mail inquiries from internal and external customers. Responsible for maintaining service levels with customer activities based on

issue priority. Proactively follow-up with customers and other support teams to ensure

cases are resolved within SLA. Processing, validating and auditing cases on the high level. Providing cross training for different teams. Testing programs  Monitoring and Reporting of SLA Managing the queue Advance knowledge of programs like Emsl ,Msl ,Eloas, Moet,Explore ms. Carry out Credits, credits approval and Re bill. These queries are communicated via email or phone.

Housekeeping, Supervisor LOUIS FITZGERALD HOTEL DUBLIN 15.03.2010 – 10.10.2011Housekeeping Supervisor OCEANTREE LTD, FITZWILLIAM, 5 STAR HOTEL

DUBLIN 01.11.2008- 01.03.2010

Resolving any guest problems or complaints when possible and ensuring management are kept informed.

Ensuring the upkeep of vacant rooms in the system. Supervising the daily cleaning of assigned rooms, bathrooms, corridor areas

and public areas to the highest standards. Replenishing brochures and paper goods throughout the bedrooms/hotel.

Bank Customer Service Representative INTER EUROPA BANK KAPOSVÁR

01.05.2005- 01.09.2008 Handle transactions and answer customer queries. Understand customer needs and offer the best solution based on proper

company policies. Effectively communicate ideas, suggestions and answers. Refer customers to people who specialize with the type of problem or query

they present. Complete complex money-related transactions. Offer upgrades and new banking services or products. Provide superior customer service in a professional and friendly manner. Maintain a high level of knowledge about the Bank’s products and services,

and ensure customers are provided with accurate information. Assist customers with self-service banking. Attend to customers in an orderly manner to ensure a positive customer

experience. Provide superior customer service in a professional and friendly manner.

Regional Marketing Manager UNILEVER HUNGARY KFTKAPOSVÁR 01.05.1996- 01.08.1999

To manage the product data capture / Purchase order entry for the department in conjunction with the Buyer.

To ensure that initial purchases and allocations are correct, and to ensure accuracy and maintenance to achieve the budgeted sales, margin and stock objectives.

Maintain the system in respect of cost price, selling price and currency changes.

Manage and resolve cost price discrepancies for the department. Manage the warehouse “sin bin” to resolution in conjunction with the

department buyer. Coordinate the supply chain from vendor to warehouse and into store. Approve supplier returns where appropriate. To help determine the replenishment parameters for supplier to

warehouse/store and in conjunction with sales floor display stocks and review with the Buyer.

To set up promotions in conjunction with the Buyer, Retail Operations & Marketing teams.

Develop close relationships with the Retail Operations, Logistics & Finance teams

To adhere to all operational procedures and ensure consistency of execution across all departments.

SKILLS and ABILITIES …

* Good attention to details * Multi-task ability* Interpersonal, problem solver * Competent in Microsoft PC App’s* Can work as a team & independently * Dynamic & Enthusiastic* Precise and on time to work * I have a positive attitude* Able to work under pressure * Customer focused

PROFESSIONAL DEVELOPMENTNN NNNNNNNNN

Deansrath Community College – FETAC Level 5 – Word processing 2013-2014

University of Kaposvár - BA Communications 2005-2008University of Kaposvár - Teacher 1994-

1997Kinizsi Pál High School Leaving Certificate

1990-1994

PERSONAL NN NNNNNNNNNNNNNNN

Driving Licence: Full B CategoryEmail: rglady22@gmail.comPhone:00353877429789Languages:

Hungarian – Mother Tongue English – Expert Russian - Basic *References available on request.