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Escher Homeowners Handbook

CHARD DEVELOPMENT LTD.SUITE 500 - 509 RICHARDS STREET, VANCOUVER, BC, CANADA V6B 2Z6 PHONE 604.682.6046 charddevelopment.com

Escher Homeowners Handbook – February 2017 1

Welcome Home: A Message from David Chard

Welcome home to Escher! On behalf of our entire team, I would like to thank you for choosing a Chard home.

At Chard, we are proud to have brought five buildings and over 400 new homes to Downtown Victoria and James Bay over the past decade. We are excited that you have chosen to be a part of our sixth Victoria project. Whether moving within the City or making it home for the first time, we hope that the attention to detail and quality that we have dedicated to developing your suite at Escher makes it a place you will be proud to call your own.

As you settle into your suite, we encourage you to review this Homeowners Handbook; it provides you with important information about your suite and building, amenities, strata, warranty program and the Chard Smart Customer Care Program. Keep it handy for future reference.

Further, as an Escher Homeowner, you have already been granted access to the online Escher Homeowner Portal through Bazinga. This online community will allow you to access all of the information contained within this Handbook as well as your appliance manuals and suite floor plan. You can also use this tool to communicate with your Property Manager and to make a request to Chard Smart Customer Care. For further details regarding Bazinga, please refer to Section 1 of this Handbook. And should you have any questions, please do not hesitate to contact us at [email protected].

From all of us at Chard, thank you for purchasing at Escher and welcome home!

Sincerely,

Chard Development Ltd.

David Chard

President & CEO

mailto:[email protected]


1 YOUR HOMEOWNER HANDBOOK AND ONLINE PORTAL 5

2 YOUR SERVICE TEAM 5

2.1 GATEWAY PROPERTY MANAGEMENT CORPORATION 5 2.2 CHARD DEVELOPMENT LTD. (CHARD) 6

3 CONDOMINIUM LIVING 6

3.1 PROPERTY DESIGNATION 6 3.1.1 COMMON PROPERTY 6 3.1.2 LIMITED COMMON PROPERTY 7 3.1.3 STRATA LOT 7 3.2 STRATA CORPORATION 7 3.3 STRATA COUNCIL 8 3.4 MAINTENANCE FEES 8 3.5 BYLAWS 8 3.6 INSURANCE 9 3.6.1 INSURANCE FOR STRATA CORPORATIONS 9 3.6.2 INSURANCE FOR STRATA LOT OWNERS AND TENANTS 9

4 BUILDING ACCESS 9

4.1 RESIDENT ACCESS 9 4.1.1 LOBBY 10 4.1.2 SUITE FLOORS 10 4.1.3 PARKADE 10 4.1.4 AMENITY ROOM & ROOFTOP 10 4.1.5 BICYCLE STORAGE, WASH & REPAIR STATIONS & PERSONAL STORAGE LOCKERS 10 4.1.6 COMPOST, RECYCLING & GARBAGE FACILITIES 11 4.1.7 OTHER PARKING 11 4.2 VISITOR ACCESS 11 4.2.1 LOBBY 12 4.2.2 VISITOR PARKING 12

5 BUILDING FEATURES & USE 12

5.1 VEHICLE PARKING 13 5.1.1 RESIDENT PARKING 13 5.1.2 VISITOR PARKING 13 5.2 BICYCLE STORAGE AND PARKING 14 5.3 STORAGE LOCKERS 14 5.4 AMENITIES 14 5.4.1 ROOFTOP TERRACE 14 5.4.2 AMENITY ROOM 15 5.5 COMPOST, RECYCLING & GARBAGE FACILITIES 15 5.5.1 COMPOST 16 5.5.2 RECYCLING 17 5.5.3 LANDFILL WASTE 18 5.5.4 OTHER WASTE 18 5.6 OTHER BUILDING FEATURES 18


5.6.1 DOG/BICYCLE WASH STATION 18 5.6.2 BICYCLE REPAIR BENCH 18 5.6.3 ELECTRIC SCOOTER STORAGE 19 5.6.4 ELECTRIC VEHICLE (E/V) CHARGING STATIONS 19 5.6.5 LANDSCAPING 19 5.6.6 ARTWORK 19

6 SUITE FEATURES & USE 20

6.1 APPLIANCES 20 6.1.1 GARBURATOR 20 6.1.2 REFRIGERATOR, FREEZER & WINE COOLER 21 6.1.3 COOKTOP, RANGE HOOD, OVEN & MICROWAVE 21 6.1.4 DISHWASHER 22 6.1.5 WASHER & DRYER 22 6.2 ELECTRICAL SYSTEMS 22 6.2.1 GROUND FAULT CIRCUIT INTERRUPTER (GFCI) 23 6.2.2 DIMMER CONTROLS 23 6.2.3 THREE-WAY SWITCHES 23 6.2.4 SWITCHED OUTLETS 23 6.2.5 CIRCUIT BREAKER PANEL 23 6.2.6 DINING FIXTURES & CEILING FANS 23 6.2.7 SUITE ELECTRIC HEATING & THERMOSTATS 24 6.2.8 HEATED FLOORS 24 6.2.9 BATHROOM FAN & TIMER 24 6.2.10 SMOKE, FIRE & CO2 DETECTORS 25 6.3 TELEVISION, TELEPHONE & INTERNET 25 6.3.1 SUITE WIRING & ‘SMART BOX’ 25 6.3.2 TELEPHONE 25 6.3.3 TELEVISION 25 6.3.4 BUILDING ENTRY SECURITY VIDEO 25 6.3.5 INTERNET 26 6.3.6 WIRELESS ROUTERS 26 6.4 IN-SUITE ALARM SYSTEMS 26

7 CARE & MAINTENANCE 26

7.1 YOUR ROLE AS HOMEOWNER 26 7.2 EXTERIOR BUILDING COMPONENTS 27 7.2.1 CLADDING, CAULKING & WEATHER-STRIPPING 27 7.2.2 DOMESTIC HOT WATER 28 7.2.3 EXTERIOR WATER LINES & DRAINAGE 28 7.2.4 BALCONIES & EXTERIOR DOORS 28 7.2.5 WINDOWS 28 7.3 INTERIOR FINISHES 29 7.3.1 FLOORING 29 7.3.2 TILE 30 7.3.3 DRAPES & BLINDS 31 7.3.4 INTERIOR DOORS 31


7.3.5 PAINT 31 7.3.6 COUNTERTOPS 32 7.3.7 CABINETS 32 7.3.8 PLUMBING & FIXTURES 32

8 WARRANTY INFORMATION 35

8.1 WARRANTY COVERAGE 35 8.1.1 MATERIALS & LABOUR WARRANTY 36 8.1.2 BUILDING ENVELOPE WARRANTY 36 8.1.3 STRUCTURAL DEFECT WARRANTY 36 8.2 COMMON AREA WARRANTIES 36

9 CUSTOMER SERVICE 37

9.1 SERVICE PROCEDURE 37 9.2 BUILDING OR IN-SUITE EMERGENCIES 38

10 SUMMARY 38

APPENDIX A – IMPORTANT & EMERGENCY CONTACT INFORMATION 39

APPENDIX B – COMPOST, RECYCLING & GARBAGE QUICK GUIDES 40

APPENDIX C – APPLIANCE MAKE, CONTACT & WARRANTY INFORMATION 41

APPENDIX D – SEASONAL MAINTENANCE CHECKLIST 42

APPENDIX E – ROOFTOP RULES OF USE 43


1 Your Homeowner Handbook and Online Portal

This Homeowner Handbook and the online Escher Homeowner Portal contain all the information you need to care for and maintain your new home. To access the online Homeowner Portal, visit www.charddevelopment.com/bazinga and enter your unique username and password.

If you have not already established a username and password for the online Homeowner Portal, please visit https://app.mybazinga.com/register/resident and enter “838 Broughton Street” into the Building Address field. Select “Escher on Broughton” from the list that appears and click “Join”. Enter the required information. You will be notified via email when your request has been processed by the Escher Property Manager.

The online Escher Homeowner Portal allows you to communicate and connect with your fellow residents, your Property Manager and Chard. The Portal also includes important documents related to your home at Escher, including your floor plan, appliance manuals and warranty information. You may also use this tool to request service and book amenity space.

Tenants may also access the Escher Homeowner Portal with approval from the suite owner. Please note that any service requests submitted via the Homeowner Portal must be made by the suite owner and not a Tenant.

2 Your Service Team

As a new Homeowner at Escher, should you require service, your service team at Escher is made up of two key members:

1) Gateway Property Management Corporation; and 2) Chard Development Ltd.

2.1 Gateway Property Management Corporation

Gateway is the building’s Property Manager. As Property Manager, Gateway will assist the Escher Strata Council in fulfilling their responsibilities as representatives of the Strata Corporation. Gateway acts as the liaison between the Strata Corporation and other third parties providing services, and assists in the management and administration of project warranties.

The Homeowner’s primary contact for assistance with items related to building use and maintenance is provided below:

Gateway Property Management Corporation Telephone: 250.412.0713

http://www.charddevelopment.com/bazinga

https://app.mybazinga.com/register/resident


Gateway has also designated a Resident Manager for Escher who will be on-site to attend to various duties in connection with the building and to provide assistance to the residents. Contact details for the Resident Manager are noted below:

Suzanne Stuart Telephone: 250.507.4600 Email: [email protected]

2.2 Chard Development Ltd. (Chard)

Chard is proud to be the Developer of Escher. Through its contractors and suppliers, the Developer is responsible for addressing warrantable items throughout the warranty period, discussed further in Section 12. Chard’s Customer Care Manager will be the primary liaison with the Property Management company for all common area work.

The Homeowner’s primary contact for assistance with items related to in-suite service items is Chard’s Customer Care Department whose contact information is as follows:

Chard Development Ltd. 500 – 509 Richards Street, Vancouver, BC V6B 2Z6 Telephone: 1.604.682.6046 Email: [email protected]

A phone list of frequently used phone numbers is provided for reference in Appendix A at the end of this manual.

3 Condominium Living

Many of the requirements around condominium living are governed by the Strata Property Act, its regulations, and the Strata Corporation’s bylaws and rules. This legislative framework applies to all Strata Corporations in British Columbia. The section below is intended as a general overview of condominium living, including the designation of property, governance, fees and bylaws.

3.1 Property Designation

It is important to understand the different types of property within a Strata Corporation and to correctly identify the Strata Lot, Common Property (CP) and Limited Common Property (LCP). The type of property can make a difference in determining who is responsible for repairs and who can use the property.

3.1.1 Common Property

Common Property is defined as any part of the land and/or building shown on the Strata Plan that is not part of a Strata Lot. At Escher, Common Property includes common corridors, elevators, recreational amenities and building exteriors such as the roof and windows, among other areas.




Common Property is owned collectively by the Strata Lot owners, as tenants in common. Individual ownership is proportional to the Strata Lot's unit entitlement as set out in the "Form V: Schedule of Unit Entitlement." The Strata Corporation exclusively controls the Common Property. Owners can use the Common Property except to the extent the Strata Property Act, the regulations, bylaws or rules restrict the use of Common Property.

To understand the areas designated as Common Property, review the Strata Plan. The Strata Plan contains a legend that designates the Common Property. In the case of Escher, Common Property is designated as “CP”.

3.1.2 Limited Common Property

Limited Common Property (LCP) is Common Property that has been designated on the Strata Plan filed at the Land Title Office for the exclusive use of one or more Strata Lots. At Escher, balconies and terraces are designated as Limited Common Property and are designated on the Strata Plan as “LCP” with the Strata Lot number noted.

Although LCP is designated for the exclusive use of the Strata Lot owner, under the Strata Property Act an owner or Tenant must allow the Strata Corporation members, employees and agents reasonable access to LCP for emergency or maintenance purposes.

3.1.3 Strata Lot

Your Strata Lot is that area shown as such on the Strata Plan filed in the Land Title Office. This area is owned individually by the owner(s) of the Strata Lot. Each Strata Lot owner is individually responsible for everything inside these boundaries.

3.2 Strata Corporation

A Strata Corporation is a legal entity created by the deposit of a Strata Plan in the Land Title Office. This entity has all of the powers of a natural person who has full capacity. This means that it can enter into contracts, hire employees and sue or be sued.

The owners of the Strata Lots are the members of the Strata Corporation. The name of the Strata Corporation is The Owners, Strata Plan, (the registration number of the Strata Plan).

The Strata Corporation is responsible for managing and maintaining the Common Property and assets of the strata development for the benefit of all of its owners. The specific obligations of the Strata Corporation are usually performed by the Strata Council, or by agents or employees that it hires such as a strata Property Manager.

It is up to the strata owners, residents and Strata Council to ensure compliance with strata legislation, bylaws and rules and to use the tools available to resolve any disputes.

http://www.ltsa.ca/cms/

http://www2.gov.bc.ca/gov/content/housing-tenancy/strata-housing/operating-a-strata/roles-and-responsibilities/strata-councils

http://www2.gov.bc.ca/gov/content/housing-tenancy/strata-housing/operating-a-strata/roles-and-responsibilities/strata-property-managers&title=Strata%20Property%20Managers


3.3 Strata Council

The Strata Council is the elected executive body for the Strata Corporation. The Strata Council has key responsibilities.

The Strata Council can hire a strata Property Manager to perform some or most of the functions of the Strata Council, in this case, Gateway Property Management. However, if a Strata Council has delegated certain powers to a strata Property Manager, the Strata Council is still ultimately responsible for ensuring that its obligations under the Strata Property Act are fulfilled.

The Strata Council’s role is to:

● act as the managing body for the Strata Corporation; ● make daily decisions that enable the Strata Corporation to operate smoothly; and, ● operate according to the Strata Property Act, regulations, bylaws and rules, or a majority vote of the

owners.

The Strata Property Act states that the Strata Council’s role is to “exercise the powers and perform the duties of the Strata Corporation, including the enforcement of bylaws and rules.”

For more information regarding the election of a Strata Council and the Council’s role and responsibilities, please visit https://goo.gl/atN6Sx.

3.4 Maintenance Fees

To pay for shared common expenses such as insurance, gardening, cleaning, repair and maintenance of Common Property, strata owners must pay strata fees. These fees are based on unit entitlement - that is, they are assessed pro-rata on the basis of the square footage of your suite as it relates to the total square footage of all the suites. They are usually payable on the 1st day of each and every month, in advance, to the Strata Corporation so that they in turn can pay all the bills relating to the operation of Escher. The fees are usually paid by post-dated cheque or pre-authorized chequing plan and are made payable to “Escher c/o Gateway Property Management Services Ltd.” These fees are held in the care of your Property Manager. When submitting payment, ensure that your Strata Plan number, suite number and Strata Lot number are clearly identified on the back of your cheque so that it may be credited to the correct account.

3.5 Bylaws

A Strata Corporation must have bylaws. These are the rules and regulations that each Escher Strata Lot owner must abide by. Following the first annual general meeting, the owners may enact new bylaws or vary the existing bylaws, provided that they satisfy the requirements of the Strata Property Act. If there are bylaw violations, fines can be levied against the individual Strata Lots by the Strata Council. Please refer to the Disclosure Statement for the applicable bylaws for Escher.



https://goo.gl/atN6Sx


3.6 Insurance

3.6.1 Insurance for Strata Corporations

The Strata Property Act requires that the Strata Corporation obtain and maintain property insurance and liability insurance. Generally, this insurance will cover the replacement or repair of damaged items that were included in the original specifications by the Builder/Developer.

3.6.2 Insurance for Strata Lot Owners and Tenants

Every year, you should discuss insurance for your Strata Lot, and exclusions, with an insurance broker. Strata fees only pay for the Strata Corporation’s insurance; strata fees do not pay for Homeowner’s or Tenant’s insurance. Your own personal contents are not covered by the Strata Corporation’s insurance. Further, some suite upgrades may not be covered. It is helpful for Homeowners to have a copy of the Strata Corporation’s insurance policy, or summary, in order to minimize or eliminate insurance gaps.

If an insurance claim for a Strata Corporation originates in a Homeowner’s suite, the Homeowner may be required to pay the Strata Corporation’s insurance deductible. This could be a significant expense as deductibles of $25,000 are common and can range up to $100,000 or more. Recent court cases have determined that responsibility for an insurance claim does not mean that the Homeowner must be negligent, careless or legally liable (i.e. at fault) to be held responsible for paying the corporation’s deductible.

Homeowners are also advised to discuss other insurance coverage needs for home-based businesses, water damage, major upgrades done to the suite or if the suite is to be occupied by a Tenant or left vacant for periods of time. Insurance brokers and landlord associations also recommend that Homeowners who rent their suites to Tenants have their Tenants agree to purchase Tenants’ insurance.

4 Building Access

Access to Escher in general and to its various amenities is restricted depending on residency. The sections below provide details as to the location of each building amenity and outline how residents access each of these areas. Visitors are also welcome, with details as to how visitors gain access to the building noted below.

4.1 Resident Access

Each suite will be provided with two (2) suite door keys and one (1) combination fob / clicker per parking stall. If you have only one parking stall, you will also be given one (1) additional standard fob for access to the building and your floor via elevators. If you did not purchase a parking stall, you will be provided with two (2) standard fobs. These security access devices gain access to the building entrance, elevator, parkade (if a parking spot was purchased), your specific storage locker room, your specific bicycle storage room, and common areas including the rooftop terrace and amenity room.


4.1.1 Lobby

Entry to the main lobby is gained by using your access fob. To use your fob, simply place it in close proximity to the fob reader mounted near the enterphone system.

4.1.2 Suite Floors

With the exception of parking level 1 (P1) and the ground level, all floors in Escher require the use of a fob to gain access. Residential floors may only be accessed by residents and known visitors of that floor. Upon entering an elevator, place your fob close to the fob reader mounted to the elevator panel, then depress the desired floor number.

Note: The Escher elevators operate via a three-button call system. To call the elevator, press the up or down arrow as appropriate; the uppermost “up” arrow (labelled “Roof”) allows access to the Rooftop Terrace (discussed further in section 4.1.4 below).

4.1.3 Parkade

The building’s parking stalls are located within the underground parkade and can be accessed via the building elevators. By vehicle, the parkade is accessed via the driveway at the eastern edge of the property off of Broughton Street. To open the overhead gate, simply depress the red button on your combination fob / clicker. While the visitor area on P1 is generally accessible from within the building, all other parking levels require the use of your access fob either via the elevator or stairwells.

For a summary of the parkade features and use, please refer to Section 5.1 below.

4.1.4 Amenity Room & Rooftop

Escher’s Amenity Room is located on the 1st floor (L1), just past the main lobby. The main floor Amenity Room is accessible by placing your fob near the fob reader adjacent the Amenity Room door.

Chard’s Signature Rooftop Terrace is located on the roof, or the 11th floor of the building. To access the Rooftop Terrace, press the uppermost elevator call button (labelled “Roof”). Use your fob within the elevator to unlock floor access and press the R button. Remember to use your fob to return to your suite floor as noted above.

For a summary of the amenity features and use, please refer to Section 5.4 below.

4.1.5 Bicycle Storage, Wash & Repair Stations & Personal Storage Lockers

The Resident Bicycle Storage, Wash, and Repair Stations are located on the 1st floor of the building (L1), and are accessible from the exterior walkway at the very eastern edge of the property (adjacent to the parkade ramp). Storage Lockers are located on the 1st floor of the building (L1), and are accessible from the west exit corridor in the lobby. Both Bicycle Storage and Storage Lockers are also accessible from the vestibule north of the lobby.


The main access doors to both the Storage Lockers and Bicycle Storage rooms can be opened with your fob. Homeowners are responsible for supplying locks for their bicycles and lockers.

For a summary of storage features and use, please refer to Sections 5.2 and 5.3 below.

4.1.6 Compost, Recycling & Garbage Facilities

Escher provides convenient waste disposal services within the building. The compost, recycling and garbage facilities can be accessed by taking the elevator from your suite to parking level 1 (P1). The facility is located to your right after exiting the elevator lobby into the parkade. Alternatively, the western exit corridor on the 1st floor provides entry-level access.

4.1.7 Other Parking

Chard has provided two Electric Vehicle (E/V) charging stations for resident use at Escher. These E/V charging stations are located on parking level 1 (P1), adjacent to the compost, recycling and garbage facilities.

Escher also provides an area in the parkade exclusive to owners of electric scooters. The scooter storage space is located to the left after exiting the elevator lobby on parking level 1 (P1).

4.2 Visitor Access

Visitors can access the building through the front lobby or parkade gate, but only after being granted access by a building resident via the enterphone system. The system operates in connection with your existing telephone, whether a landline or cellphone. When using a cellphone, it is possible to answer your guest’s calls while away from home. For more information on this system, please refer to Section 6.3.4.

Escher is equipped with two enterphone systems. One is located outside the front entrance of the building, and one outside the entrance to the parkade. From the enterphone system keypad, your guest must dial the four-digit number assigned to your suite, or select your name by scrolling through the electronic directory. You will recognize the call by way of the distinct double ring. When you answer your telephone, you will be able to speak directly to your guest for a maximum of 30 seconds.

If your phone is equipped with a call waiting feature you will be able to place a telephone call on hold, answer the call from your guest, and then switch back to the original call. Please contact your telephone service provider to determine if you have call waiting service and how to use it.

Note: At the time of suite turnover, please provide the Resident Manager with the phone number you would like to connect to the enterphone system. Also, provide the name(s) you would like to appear within the enterphone directory

Note: For security purposes, we strongly recommend that you DO NOT grant building access to people claiming they have forgotten their access card.


4.2.1 Lobby

When a visitor arrives at the lobby door of Escher, they will have access to the enterphone directory and may either dial the four-digit number assigned to your suite or select your name from the directory. Once you’ve established communication with your guest – and have confirmed that they are known and/or expected visitors – press “9” on your telephone keypad and direct your visitor to enter. This will unlock the main door and the passenger elevators to your residential floor for two minutes. Be sure to remind your guest of your suite and floor number and ask that they ensure that the entry door is closed firmly behind them.

To deny access to a potential visitor, simply hang up. For further certainty, visitors using the enterphone system can be viewed through your smartphone, tablet, smart TV, or other wireless devices. This is described in further detail in Section 6.3.4.

4.2.2 Visitor Parking

To access visitor parking, guests follow the same procedures noted above, contacting their host via the enterphone system located just before the overhead gate. As with the front lobby system, once you have confirmed that your guests are known and/or expected, press “9” on your telephone and direct your visitor to park in a designated visitor spot. Two visitor parking stalls are designated electric car charging stations, and should only be used for visitor parking if all other visitor stalls are occupied. If no visitor parking stalls are available, guests should carefully turn their vehicle and exit the parkade to find parking outside the building. The second gate in the parkade will not allow visitor access; visitors will not be able to reach the resident parking stalls.

After parking their vehicle, advise your guest to proceed to the clearly marked elevator lobby door, where they will call you via the enterphone system a second time. Once access is granted, they will be able to call the elevator and access your specific residential floor for two minutes, much like the lobby entrance.

For more information regarding the use of Visitor Parking, please refer to Section 5.1.2 below.

5 Building Features & Use

Escher offers residents underground vehicle parking spanning from parking level 1 (P1) to parking level 3 (P3), as well as Bicycle Storage and Storage Lockers on the 1st floor (L1). The building has also been equipped with a number of amenities, including the ground floor Amenity Room and the Rooftop Terrace. For your convenience, Escher includes a Compost, Recycling & Garbage Facility, a Dog/Bicycle Wash, a Bike Repair Station, Electric Scooter Storage and Electric Vehicle Charging Stations. Exterior Landscaping and custom Artwork have also been carefully curated. The purpose of this section is to provide you with details as to the features and use of each of these elements.


5.1 Vehicle Parking

Underground parking for residents and/or visitors is secured within Escher’s gated parkade. The parkade provides double-gated parking for resident vehicles, several visitor parking stalls, electric-vehicle (E/V) parking and charging stations, and a scooter storage area.

5.1.1 Resident Parking

Please ensure that you park only in your designated parking space(s) and within the boundaries of that parking space. In the event that you are unable to park in your designated space for whatever reason, please contact the Resident Manager for alternative parking arrangements. Vehicles parked in unauthorized spots will be towed at the owner’s expense. Please keep in mind that it is the Homeowner’s responsibility to remove unauthorized vehicles that are in your designated parking spot.

Please lock your vehicle at all times and avoid leaving valuables inside. When entering or leaving the premises, use caution, make sure to obey the speed limit of 10 km/h and adhere to all posted signs.

Repairs, oil changes and storage of non-functional vehicles (or other items) are not permitted in the parking areas, either underground or outside. Parking spaces are for vehicles only and are not to be used for storage of any items. Any items left in the parkade will be discarded.

When entering or exiting the parkade, exercise caution with respect to the entry gate. It is important that all vehicles accessing the parkade always use their clicker to activate the gate and never attempt to “catch” the gate from the car in front of them. Doing so is dangerous and may result in damage to your vehicle.

5.1.2 Visitor Parking

There are seven visitor parking stalls on P1. Access instructions are provided in section 4.2.2 above. Visitors must use the enterphone vestibule at the parkade level in order to access the elevator. Signage has been provided in the parkade to direct visitors from the parking area to the elevator vestibule.

Two visitor parking stalls are designated electric car charging stations, and should only be used for

visitor parking if all other visitor stalls are occupied.

Vehicles parked in a designated visitor stall overnight require an ‘Overnight Guest Parking’ pass. Your

suite has been supplied with two copies of a suite-specific ‘Overnight Guest Parking Pass’. Please meet

your visitor at the visitor parking area with the pass and ensure that it is correctly displayed on the front

dash. Any vehicle stationed overnight and not displaying a pass will be towed at the owner’s expense.

For the benefit of all Escher residents, visitors are not permitted to park their vehicles overnight for

more than two consecutive nights. Remember to obtain Overnight Guest Parking passes from your

visitors upon departure.


5.2 Bicycle Storage and Parking

Escher provides a total of 100 bicycle parking spaces. Every suite in Escher has the right to use one bicycle space, as assigned. Arrangements for the rights to use additional spaces – and any fees for their use – will be administered by the Strata Corporation. Homeowners are responsible for providing their own bicycle lock.

A visitor bicycle rack is located at Escher’s main lobby entrance. This bicycle rack is made available primarily for guest use, but residents are permitted periods of brief personal use. Please be considerate and respectful when using the rack as it is to be shared with all Escher residents and guests.

5.3 Storage Lockers

Each suite at Escher has been allocated a storage locker. Homeowners are responsible for providing their own locks.

Please ensure that all articles stored in lockers are kept within the locker space itself, not the area above or around the enclosure. We encourage you to ensure that all items within the locker room are kept elevated from the floor, and that the items are covered to prevent potential damage. Do not store perishables, gasoline, propane or any other combustible material in these areas.

5.4 Amenities

Escher is proud to provide several shared amenity areas, as well as beautiful custom landscaping and artwork. These amenities are intended for the shared, mutual benefit of all Escher residents. Please take care when using the common spaces; a portion of these areas and items are owned by you! Bylaws and rules governing these spaces may be established and/or modified by the Strata Council from time to time .

5.4.1 Rooftop Terrace

The Escher Rooftop Terrace is located on the 11th floor. It can be enjoyed from 10am – 10pm daily. Please respect your fellow residents by leaving the rooftop area clean and keeping noise to a minimum. For detailed rules of use, see Appendix E.

Outdoor Furniture: Outdoor furniture has been provided. You will find cushions for the patio furniture stored in the rooftop storage room (located to the right of the elevator door when exiting the elevator). Please wipe up any spills and report to the Resident Manager any apparent issues. Please return the cushions to the storage room after each use.

BBQ: The outdoor kitchen features two 30” natural gas BBQs. To light a BBQ, you will require a wand-style BBQ lighter. Several have been provided at the time of building turnover and will be found in the storage drawers of the outdoor kitchen.

Instructions for the BBQs can be found in one of the drawers of the outdoor kitchen. Please familiarize yourself with the correct operation and cleaning (if applicable) of the BBQs before use and place the


instructions back in the drawer after use. If instructions have been misplaced, do not hesitate to inform the Resident Manager.

Countertop: The outdoor kitchen has a granite countertop and backsplash. It has been professionally installed and sealed prior to building turnover. DO NOT CUT DIRECTLY ON THE SURFACE OR PLACE HOT ITEMS ON THE SURFACE. Please make sure to wipe up any food, grease or beverage spills, especially acidic liquids such as marinades, salad dressings and citrus. Prolonged exposure to these products can damage the countertop.

Cleaning: Please take the time to scrape and clean the grill with the provided brush and to wipe down the countertop and BBQ surface (once cool) using a non-abrasive cloth. Please return the BBQ tools to the cupboards/drawers after use. Please remove all food, beverage, and garbage or recyclables from the rooftop area. This will ensure that the outdoor kitchen is maintained to a high standard for all residents of Escher.

Terrace Washroom: A washroom has been provided on the rooftop and is located off the 11th floor elevator lobby. Should the washroom require maintenance or cleaning attention, please notify the Resident Manager.

For a complete list of the Escher Rooftop Rules of Use, please refer to Appendix E at the end of this document.

5.4.2 Amenity Room

Escher’s Amenity Room is available for use by all residents subject to the following conditions:

● Users of the amenity room will not create, nor permit others to create, unreasonable or excessive noise; they are expected to be considerate of those living in nearby suites.

● All users of the meeting room shall ensure that they leave the room clean and tidy, remove all personal effects including all waste and dispose of same in the main building compost, recycling and garbage facilities.

● The room comes complete with a kitchenette, including a microwave, sink, and small fridge. Please keep this shared space cleaned, organized and remove any personal items as you leave the Amenity Room.

5.5 Compost, Recycling & Garbage Facilities

Proper handling of waste can help reduce your personal carbon footprint, and keep the shared compost, recycling and garbage facility clean and usable for you and your fellow residents. But responsible waste disposal isn’t always simple. Organics, recyclables, and common trash must be separated and sorted into designated boxes prior to discarding.

The City of Victoria prohibits the disposal of kitchen scraps and organics as landfill waste; these items must be placed into organic compost bins. Recyclable materials are separated into three categories – paper & cardboard, metal & plastic, and glass – and should be sorted accordingly in recycling bins. Finally, garbage that is not biodegradable or recyclable may be disposed in the landfill waste bins. The Strata Corporation is responsible for hiring a privately owned and operated garbage removal company.


The following provides a description and list of commonly disposed items and direction as to how to dispose of each. Should you have questions as to how to properly dispose of a specific item, please use this guide as reference or visit the Capital Regional District (CRD) Garbage & Recycling website at https://www.crd.bc.ca/service/waste-recycling.

5.5.1 Compost

In 2015, the CRD implemented a program which restricts kitchen scraps from landfill. The program is intended to divert biodegradable material from the landfill; a waste stream that comprises 30% of all garbage. By composting your organic waste, you will be contributing to this effort. Items that belong in the organic waste bin include, but are not limited to:

● Fruit & vegetable scraps ● Food leftovers, plate scrapings ● Meat, fish, giblets & bones ● Dairy products, butter, mayonnaise ● Eggshells ● Bread, cereal, grains ● Pasta, pizza ● Baked goods, candies ● Soiled paper towels & tissues ● Soiled paper food packaging ● Used paper cups & plates ● Flour & sugar bags ● Coffee filters & grounds ● Tea bags ● Solidified fats & grease ● Baking ingredients, herbs, spices ● Houseplants, cut & dried flowers ● Nuts, pits, seeds & shells Items excluded from the organic waste bin include: ● Plastic bags ● Yard & garden waste ● Milk, cream and ice cream cartons ● Plastic containers & cutlery (including compostable plastics) ● Plastic wrap, styrofoam ● Cereal & cracker box liners ● Waxed paper & waxed cardboard ● Chip & cookie bags ● Pet food bags & other lined bags ● Make-up remover pads, cotton swaps & balls ● Dental floss, rubber bands ● Bandages & gauze ● Soiled diapers, baby wipes ● Sanitary hygiene products, condoms ● Dryer sheets & lint ● Cigarettes & butts


● Vacuum contents & bags ● Pet feces or litter Other Helpful Tips ● Use only certified compostable bags. ● Use old newspaper to wrap wet food waste. ● Use paper towels to wipe fat and grease off cookware. Do not pour fat and grease down the drain. ● Store meat and fish waste in a paper bag in your freezer until you are ready to dispose of them in

the organic waste bin – especially during warm weather. ● Empty your kitchen container frequently. Periodically rinse with a mild detergent. ● Close organic waste bin lid tightly after use.

5.5.2 Recycling

The CRD also restricts recyclable products from landfill. At Escher, recyclables are divided into three categories:

Mixed Paper ● Clean printed paper ● Clean paper packaging ● Newspapers and cardboard Hard Plastics & Metals ● Paper packaging used for liquids ● Steel packaging ● Aluminum containers ● Plastic containers Glass ● Clean glass bottles and jars ● NO metal lids screwed on glass containers Soft Plastics ● Grocery bags ● Clean plastic wrap Styrofoam ● Protective packaging ● Meat trays ● Clean takeout food containers and plates ● Egg cartons


5.5.3 Landfill Waste

Finally, if your waste does not fall into one of the categories above, it may be destined for landfill. Items such as these include:

● Make-up remover pads, cotton swabs and balls ● Dental floss and rubber bands ● Dryer sheets and lint ● Cigarettes and butts ● Vacuum contents and bags ● Pet food bags and other lined bags ● Foil chip and cookie bags ● Butter wrappers ● Bagged pet feces or litter ● Hair ● Bread clips or ties ● Diapers, baby wipes, tissues with human waste ● Sanitary hygiene products

5.5.4 Other Waste

Many items are recyclable via local recycling depots. Questions about a specific item? Visit www.myrecyclopedia.ca to determine how best to dispose of your waste. Specifically, large metal materials, commercial waste, building materials, furniture and hazardous materials (i.e. pesticides, cleaning compounds, needles, etc.) should not be disposed of in the standard composting, recycling and waste bins. Instead, materials such as these should be taken to an appropriate disposal facility for processing. For a full list of these facilities, visit www.myrecyclopedia.ca.

5.6 Other Building Features

5.6.1 Dog/Bicycle Wash Station

A dog/bicycle wash station has been provided on the ground floor of Escher (L1). The space has been tiled and enclosed within a curb. The handheld shower wand can be removed from the wall for ease of use. Please take care to ensure that any soaps or detergents used are thoroughly rinsed.

5.6.2 Bicycle Repair Bench

Escher provides a repair bench to help you keep your bicycle maintained. The bench is intended for use by residents on an as-needed basis, and does not have to be reserved. Much like the dog/bicycle wash station, residents are responsible for the care and upkeep of this shared area. Any detached bicycle parts, tools or maintenance materials should be removed by the resident after use of the area is complete.

http://www.myrecyclopedia.ca/

http://www.myrecyclopedia.ca/


Note: The Strata Council can decide upon specific details of usage, booking, storage and security procedures for all amenities. Rules published here were established at the time of original building turnover. Please check with your Property Manager to confirm proper procedures and current rules.

5.6.3 Electric Scooter Storage

Escher’s electric scooter space is gated for security and can be accessed using the entry keypad. It is designated solely for scooter parking, and four charging outlets have been made available for you. For access, please contact your Resident Manager.

5.6.4 Electric Vehicle (E/V) Charging Stations

Vehicle charging stations are provided by Sun Country Highway, using the Liberty Payment System. Please take the following steps if you intend on using these stalls:

1. Register an account using the Liberty Hydra application (available for any smartphone or device). This will require a payment method.

2. Open the app when connected to Wi-Fi or cellular data. 3. Enter the location code (shown on the charging station) or browse the map feature. 4. Enter the duration of your requested charge. 5. Enter the authorization code supplied by the Liberty App on the keypad on the station. 6. Plug the connector into the electric vehicle.

Charging will stop at the end of the duration selected or when your vehicle is fully charged, whichever comes first. You will be billed the full amount of your selected duration. For further information, please refer to the Sun Country Highway website at www.suncountryhighway.com.

5.6.5 Landscaping

The landscaping provided by Chard is the responsibility of the Strata Corporation to maintain. Both public and private landscaping were designed by Victoria’s LADR Landscape Architects. The landscaping has been built with a central and automated irrigation system. From time-to-time, maintenance personnel will require access to the grounds. The Resident Manager will endeavor to provide notice to residents to advise on the garden care and maintenance schedules that may impact individual suites.

5.6.6 Artwork

Escher’s lobby and residential hallways feature artwork by two artists.

The art in the main lobby is by Vancouver artist Russell Leng. Russell describes his work as being “characterized by geometric forms interacting with organic marks. This is seen in a variety of ways, such as a rigid line next to a loose application of paint or gradient.” His work has been shown throughout North America and resides in many private and public collections. More information on the artist can be found at http://www.russellleng.com.

The paintings on individual residential floors and within the ground floor Amenity Room are by Victoria artist Anne Griffiths. Each piece is a geometric play on colours presented in a painterly style with organic


lines and a rich, textural approach. More information on the artist can be found at http://www.annegriffiths.ca.

6 Suite Features & Use

This section contains details regarding the specific features of your suite, including information on proper use, safety precautions and maintenance. It is intended to be an introduction to your new home. All appliances included with the purchase of your new home have been tested to ensure they are properly installed and operational. We encourage you to review this entire section in detail and to familiarize yourself with all of your new home’s features.

6.1 Appliances

Each of the appliances in your new home comes with a printed manual, which details the recommended operating procedures, features and maintenance requirements for that appliance. These manuals are contained within the gray Homeowner box labeled with your suite number. We encourage you to review each of these manuals and to keep them on hand for future reference. Ignoring the manufacturer recommended steps for proper use and maintenance may lead to reduced performance or even damage to the appliance. Further, such misuse or neglect may void warranty protection.

Additional information – including an electronic version of these manuals, warranty details and suite finishes – is available via the online Escher Homeowner Portal at www.charddevelopment.com/bazinga.

Your Escher home is equipped with a premium appliance package which includes items manufactured and supplied by AEG, Liebherr, Fisher & Paykel and GE. Most suite kitchens are fitted with a garburator, refrigerator, cooktop and hood fan, oven, microwave and dishwasher. Some suites also include a wine cooler. Each suite also features a front load washer and dryer. The sections below provide a general overview of the use and care of these appliances. They should not be relied upon as a replacement or overall summary of the appliance manuals.

6.1.1 Garburator

The garburator installed below your kitchen sink is intended to make kitchen clean-up easy, but some guidelines should be followed to ensure proper use and maintenance of the machine.

You should avoid putting greases, cooking fats or stringy products such as fruit or vegetable peels in the garburator as these can cause build-up that may clog the pipes both within your suite or elsewhere in the building. Cold water should be run during use to help push foods down the drain.

It is recommended that the garburator is cleaned every few months. This can be done by placing two ice cubes into the garburator and running the machine. If your garburator encounters a stoppage, refer to your garburator manual. Never place your hand or a foreign item (such as a fork) down the drain to remove a blockage.

Waste King provides a 2-year full parts and labour warranty on your garburator.



6.1.2 Refrigerator, Freezer & Wine Cooler

Your Escher kitchen comes with a Fisher & Paykel ActiveSmart refrigerator or a Liebherr integrated refrigerator. Some suites also include a Silhouette wine cooler. For detailed information on these products, including care and maintenance, please refer to their relevant manuals.

The Fisher & Paykel refrigerator is an Energy Star premium efficiency appliance and comes equipped with adjustable shelving, electronic interface, bottle chiller and many other features. Fisher & Paykel offers a 2-year parts and labour warranty, and an additional 3-year warranty on sealed system parts.

The Liebherr refrigerator is installed directly into your kitchen cabinets and includes one compressor and two temperature zones. Libeherr provides a 2-year parts and labour warranty.

Select units are outfitted with Silhouette’s Sonoma wine chiller. The wine bottle cellar is a 24” dual zone cooler, with a 51-bottle capacity and a 14-degree temperature range. Silhouette also backs their appliances with a 2-year parts and labour warranty.

Note: It is recommended that you keep your refrigerator(s) clean by washing regularly with a cloth and a mild soapy water-based solution. You should keep door seals and condenser coils clean to avoid the build-up of ice or frozen food, which could impact the performance of the appliance.

6.1.3 Cooktop, Range Hood, Oven & Microwave

Each suite in Escher includes a 30” AEG ceramic electric cooktop with a built-in AEG Perfekt Insert hood fan installed above. Suites also include either a 24” or 30” AEG built-in multi-function oven. All units also feature a built-in Panasonic microwave. Each of these cooking appliances include a comprehensive 2-year parts and labour warranty.

The AEG electric cooktop offers four cooking zones – one single element, one double element, one triple element, and one multi-purpose element. Each zone has nine power levels and several other useful functions.

The AEG built-in multi-function oven has nine cooking functions and several accessories including a grill pan and inserts. More detailed descriptions of the options and recommended best practices for these appliances can be found in the manuals provided by AEG.

All suites are also outfitted with a Panasonic microwave which offers ten power levels and various programmable features, described further in the manufacturer’s manual.

Note: It is recommended that you monitor the performance of kitchen fans and filters. These are found in refrigerators, freezers, ovens, range hoods and microwaves. Fans and filters require thorough cleaning to maintain performance. With the exception of the hood fan, please contact the manufacturer regarding the removal/repair of these items. The filter in the hood fan is made of a steel mesh that can be removed and cleaned by soaking in warm water with regular detergent.

Note: Safety in the kitchen is a top priority when cooking. You should practice the highest level of care, particularly when you make use of your oven.


6.1.4 Dishwasher

The dishwasher included in your suite is supplied by GE Appliances. The 24” top-control panel dishwasher has a stainless-steel interior and custom panel fronts. It comes equipped with six cycle types, and is Energy Star qualified. There are several programmable options, all fully described in the manual provided by GE. The manufacturer provides a limited one-year parts and labour warranty for your dishwasher.

Note: Please familiarize yourself with the location of your in-suite water shut-off in case of a water leak. Water leaks can lead to flooding of your suite and/or other suites in the building. If the leak is determined to have originated in your suite, you will be liable for any costs associated with the damage.

6.1.5 Washer & Dryer

Your suite is fitted with a frontload washer with a stainless steel basket and a frontload electric dryer, both provided by GE Appliances. The washer has an internal heater, five wash/spin settings and an optional delay start. The dryer has five heat selections, sensor dry and speed dry technologies and various settings to provide optimal results. Both the washer and dryer are backed by GE Appliances’ one-year parts and labour warranty.

It is recommended that you empty the vent trap in your dryer after each use to ensure that lint build-up does not impact the performance of the machine. Failing to do so may hinder the performance of your dryer, reduce its usable life and can create a fire hazard. To clean the lint trap, remove the lint trap door, throw out the built-up lint, and replace the door securely to ensure proper ventilation during future use. These cleaning steps should be carried out after every drying cycle or, alternatively, prior to the start of a new drying cycle.

Note: All dryers in Escher are equipped with a secondary lint trap located directly above the stacked washer/dryer unit in line with the duct. The purpose of this trap is to collect excess lint that is created during each drying cycle, and further minimize the build-up of lint in your ductwork. These secondary lint traps should be cleaned regularly to ensure proper venting of moisture. If secondary traps are not cleaned regularly, damage may occur.

It is also recommended that you leave the laundry room/closet door open a few inches while the appliance is in use to maximize airflow. Following completion of a washing cycle, you should leave the washer door open for a few hours between uses to dry out the system.

Note: In suites where the dryer is located beyond the maximum distance allowed for self-ventilation, a booster fan has been installed. The booster fan automatically turns on when the dryer is operating, and turns off when the cycle is complete, or manually stopped.

6.2 Electrical Systems

Electrical systems are the foundation for ensuring effective lighting, temperature control, air ventilation and fire safety in your suite. This section summarizes the key devices and components of these systems and provides a brief description of their function and purpose.


For more information on features and use, please visit the online Escher Homeowner Portal or refer to the manufacturer-provided operating manual.

6.2.1 Ground Fault Circuit Interrupter (GFCI)

GFCI circuits are found in suite bathrooms and some kitchens. They are distinguishable from standard electrical outlets as they are fitted with a Reset and Test button between the outlets. These outlets are wired on independent circuits and can measure the level of electrical current passing through the circuit at any given time. If there is an unsafe level of amperes (energy) passing through, the power is interrupted. When this happens, you should take a moment to allow the circuit to rest, remove your plugged-in device, then press the Reset button prior to resuming use.

You should test the GFCI outlets once every month to make sure they are operating properly. To do this, press the Test button while operating an appliance (i.e. hair dryer). This will trip the GFCI and cause the circuit to short. To complete the process, push the Reset button to restore power.

6.2.2 Dimmer Controls

Some light switches at Escher have been installed with dimmer controls. These allow you to control the amount of light produced in the circuit and manually adjust the brightness of the fixture. Some light bulbs do not function properly when dimmed. Ensure that when buying bulbs for fixtures attached to these dimmers that they marked ‘dimmable’.

6.2.3 Three-Way Switches

Some lighting circuits at Escher have three-way switches. This means a light can be turned on and off via multiple switches – often located at different access or exit points in a room. Please familiarize yourself with these switches and their connection to your fixtures.

6.2.4 Switched Outlets

At various locations in your suite, certain wall outlets have been connected to a wall switch. This allows you to conveniently turn table, floor or bedside lamps plugged into these outlets on or off via that wall switch. It is recommended that these switched outlets be used for light fixtures.

6.2.5 Circuit Breaker Panel

The main circuit breaker panel for your home is mounted in an accessible location within your suite. Each breaker is clearly labeled within the panel.

6.2.6 Dining Fixtures & Ceiling Fans

Dining areas have been pre-wired and connected to a dimmer control to facilitate the installation of a ceiling mounted fixture. Upon possession of your suite, these ceiling boxes are covered with a rosette. In bedrooms, you may choose to replace your ceiling fixture with a ceiling fan. Should you choose to do so, it is recommended that you install a fan with a wireless remote control. It is also recommended that


such installation be done by a licensed electrician. Failure to use a licensed electrician may negatively impact insurance coverage.

6.2.7 Suite Electric Heating & Thermostats

Your home uses electric baseboard heating, controlled by a programmable thermostat located in the main living area of your suite. Please refer to the owner’s manual for more information on these options. To conserve energy, it is recommended that you turn down the temperature when you are away from your home.

6.2.8 Heated Floors

Select bathrooms at Escher are equipped with electric heated bathroom flooring. The heating of these floors is controlled via a thermostat located either inside the bathroom or immediately adjacent. Please refer to the owner’s manual for information on heating options. To minimize electrical charges, it is recommended that floor heating is only used during periods of regular bathroom use.

6.2.9 Bathroom Fan & Timer

All bathrooms at Escher are equipped with ceiling fans. These fans help to eliminate odour and excessive moisture which can damage bathroom paint and create harmful condensation in your suite. The fan is controlled by a standard wall switch located near the bathroom light switches.

The fan timer can be pre-set to run for a user-selected duration of time. The fan is programmed to run an additional 20 minutes past the time period selected. This helps to ensure sufficient airflow in the bathroom and throughout your suite. We recommend that you run these exhaust fans twice daily to maintain proper ventilation, reduce condensation and protect the quality of your suite interiors.

To change the speed of the fan and length of this extra run-time, please refer to the user manual. Note that it is not recommended to reduce the time or speed of this extra runtime.

Note: Bathroom fan(s) installed in your home are intended to be an integral part of your home’s ventilation system. A manual switch will control one fan. The fan(s) should be cleaned seasonally by removing the dust and dirt that has built up on the fan blades and grill.

Note: To supplement the bathroom fans and any ceiling fans you may install, we suggest that you open several windows a day for a period of at least 15 minutes to allow stale air out and new air in. This will improve ventilation and avoid the accumulation of condensation in your suite.

If you are experiencing condensation on your windows, below are a few effective ways to reduce the condensation in your home.

● Turn on hood fans when cooking. ● When doing laundry, open a window and make sure booster fans (if applicable) are operational. ● Use bathroom exhaust fans while bathing or showering. ● Open a door or window daily to help move stale air and reduce moisture. ● Place furniture roughly 12-16 inches from windows and heaters.


6.2.10 Smoke, Fire & CO2 Detectors

Smoke detectors have been installed in accordance with the requirements of the Building Code. They should be tested monthly to ensure they are functioning and responding properly. They should also be removed and cleaned twice a year.

Note: These devices are connected directly to the electrical system of the home but DO require back-up batteries. An alarm in the device will activate when these batteries are low. Please replace them when this occurs.

6.3 Television, Telephone & Internet

6.3.1 Suite Wiring & ‘Smart Box’

All suites at Escher are equipped with a communications Smart Box. This box is an easily accessible in-wall hub and termination point for the telephone, data and television wiring within your suite. It is generally located in the hall closet near your suite entry door, within the laundry closet or in the second bedroom closet. It also includes a 120 volt (standard) duplex electrical outlet to power modems, routers and wireless devices.

The Smart Box makes it possible to re-direct telephone, cable or network signals to the various pre-wired outlets in your home. It is NOT NECESSARY to make any adjustments to the wiring in your suite to receive telephone, television and internet service – your service provider will make the necessary connections at time of installation of service. However, the network wiring is provided as a benefit to owners; should it not be used for cable/TV provider wiring, it can be used for such things as hard-wiring a printer or video streaming devices directly to your router located in the Smart Box.

6.3.2 Telephone

Your suite is wired for telephone service from either Shaw Cable or TELUS. The installer will make the necessary connections to the Smart Box at time of service hookup/installation.

6.3.3 Television

Your suite is wired for both Shaw Cable and TELUS TV television service. At time of installation, a Shaw or TELUS installer will make the necessary connections in your Smart Box and suite outlets.

6.3.4 Building Entry Security Video

Escher’s enterphone system includes a video monitoring feature that allows residents to see those at both the lobby and parkade entrances. These cameras are wirelessly accessible via your phone, laptop, mobile device, Smart TV or other WiFi enabled device. For instructions as to how to access these video feeds, please see the online Escher Homeowner Portal at www.charddevelopment.com/bazinga.



6.3.5 Internet

Your suite is wired with Cat 5e wiring for your computer and entertainment needs, allowing for both Shaw and TELUS high speed Internet. At time of installation, a Shaw or TELUS installer will make the necessary connections in your Smart Box and suite outlets.

6.3.6 Wireless Routers

Wireless routers beyond those installed by your service provider may be installed in the Smart Box or connected to one of the other in-suite outlets. Advise your service provider and installer of your preference at time of installation.

6.4 In-Suite Alarm Systems

Some suites at Escher come hard-wired with the ability to install in-suite alarm systems directly into the walls. Alternatively, suites that are not hard-wired may be wirelessly secured through technology available from a security service provider. Installation of alarms and monitoring service are both optional.

7 Care & Maintenance

The section below provides details regarding your role as a Homeowner and your responsibilities as they pertain to maintaining your home. For detailed information regarding maintenance of Common Property and the role of the Strata Corporation, please refer to the Strata Corporation Multi-Family Project Maintenance Manual contained within the Documents section of the Escher Homeowner Portal online at www.charddevelopment.com/bazinga.

7.1 Your Role as Homeowner

As per your Travelers Home Warranty Certificate (detailed further in Section 8 of this handbook), you are required to maintain your new home and mitigate any damage, including damage caused by defects or water penetration. You must take all reasonable steps to restrict damage to your new home if the defect requires immediate attention. For example, in the event of a burst water pipe, you must make every effort to turn off the water system. For details regarding the location of your main water valve shut-off, please refer to Section 7.3.8.

As a Homeowner at Escher, the first year of life in your new home is very important to guarantee the preservation of your suite and the building for years to come. These are some of the key roles and responsibilities of Escher residents: 1. Use and maintain all equipment properly as recommended in the respective manuals. Heating

systems, kitchen and bathroom fans and other moisture control devices should be used when appropriate to maintain the quality of your home and the performance of its appliances and systems.



2. We recommend that you do not redecorate your walls with vinyl or coverings until the end of the first year. This will help you to identify any potential shrinkage or cracking caused by the settling of the building, which Chard can respond to and repair. This is just a suggestion for year one; you as the owner may, of course, paint and decorate your home as you wish.

3. Keep up to date on the activity and decisions of the Strata Council. This is particularly important for the first year of ownership as bylaws and rules governing the building are established and amended, and as common areas pass through their warrantable period. Remember that the common area warranty starts with the possession or occupancy of the first home and the expiry of shared area warranties will be different that those of residential homes.

4. Do not attempt to repair material deficiencies in your suite yourself, or contract anyone else to do the work required. If you notice structural issues in your suite or around the building, contact Chard directly by calling or emailing our Customer Care Department. Please note this does not apply to very minor paint or drywall flaws that are not covered by your warranty. You may correct these at any time.

7.2 Exterior Building Components

While the majority of exterior building components are maintained by the Property Manager, it is important to familiarize yourself with the features and materials. This section is intended as a general overview.

7.2.1 Cladding, Caulking & Weather-Stripping

Cladding is the bonding or overlapping of two or more materials on the outside of the building for weather protection or aesthetic purposes. In Escher, metal cladding adds to the bold architecture of the building and also helps control outdoor elements like noise and rain. This cladding is a durable, low maintenance material that should not be adjusted or punctured in any way without the express consent of the Strata Council and only then by qualified trades.

The sealant used to fill joints or seams between various materials on the exterior of the building is called caulking. It is a flexible compound that is intended to seal off gaps to help prevent the intrusion of water, dust particles and similar harmful materials.

As the building moves due to material shrinkage, weather exposure or other factors, considerable stress is placed on these materials. While cladding and caulking are not the only means of preventing water from entering a building, they do require annual examination. Any cracked or damaged seals or materials should be replaced immediately through the Strata Corporation.

Weather-stripping is installed around doors and windows to reduce air infiltration. Check the weather-stripping annually to ensure that the seal is adequate. Some weather-stripping is adjustable and the door should be slightly difficult to latch or lock. Petroleum jelly can be used to lubricate rubber or vinyl products to maintain their flexibility.


7.2.2 Domestic Hot Water

All Escher suites are serviced by boilers (large hot water tanks) located in the mechanical room on the 11th floor of the building. They are subject to annual inspection through the Strata Corporation. Domestic hot water heating costs are included in your strata fees.

7.2.3 Exterior Water Lines & Drainage

Some suites at Escher feature exterior hose bibs. If garden hoses are left attached to hose bibs during the winter, freezing of the water line may occur. This may cause the metal in the hose bib to expand and crack; that crack may create a water leak. Should this occur, the hose bib will need to be replaced. To avoid this unnecessary work, please remember to remove any garden hoses during the colder winter months.

Although it is the responsibility of the Resident Manager, residents should do their best to help ensure that all exterior drains, gutters, and down pipes are kept free of debris that could impede water flow to the drainage system. Leaves and other debris should be removed regularly. When it occurs, snow should also be removed so that drainage is not impeded.

7.2.4 Balconies & Exterior Doors

Balconies are constantly exposed to outdoor elements like sun, rain and snow. While balconies are constructed of highly weather resistant materials, care should be taken to avoid damage to any deck membranes or other elements. The use of a mild cleaning detergent in water and a brush should be adequate for regular upkeep. Please be aware of how water overflow or the removal of debris from your balcony may affect those suites below and around you; do not allow excess water to fall and please avoid sweeping any sort of debris off your balcony edge.

Balcony exterior doors at Escher are generally made of aluminum and glass and are supplied by the window manufacturer. These doors are exposed to detrimental weather conditions and temperature variations which can harm the surface of the door. While it is your responsibility to clean and maintain your exterior door, alterations of any kind are not permitted without consent of the Strata Corporation.

7.2.5 Windows

Window glazing is typically made of glass, with current building standards requiring the use of double glazed, sealed units mounted in thermally broken frames. There is a wide assortment of frame types and the material used can vary widely. Opening windows at Escher are all casement windows.

Most window designs incorporate a drainage track at the bottom of the window to collect any condensation that runs off of the glazing. These tracks will have weep holes to the outside to drain this moisture. These holes must be kept clean and can be maintained with a short piece of wire or a cotton swab.

Condensation between the layers of glass within the window frame indicates that the sealed unit has failed. The glazing unit will require replacement as there is no method of repairing sealed units. If failure of the sealed unit occurs after the expiry of the first year of warranty coverage, the Strata Corporation


should contact the window supplier as the cost of this repair may be partially borne by the manufacturer.

The following should be considered when cleaning and maintaining windows:

● Wipe then lubricate window hardware every 3 months. ● Use plenty of clean water for washing and rinsing. ● The use of harsh detergents or abrasive cleaners is not recommended. ● Remove stubborn stains with alcohol or a mild solvent. ● Do not use sharp objects such as scrapers as these will scratch the glass.

7.3 Interior Finishes

The tips and information below are intended to be an introductory guide for the general care and maintenance of your new home’s interior finishing details. It is highly recommended that you also spend time reviewing the online Escher Homeowner Portal at www.charddevelopment.com/bazinga and the maintenance information provided in the manufacturer’s operating manuals to familiarize yourself with the details of your new home at Escher.

The care and maintenance recommendations in the following section discuss the various finishes that may have been included in your home. Generally, we do not recommend the use of abrasive cleansers or solvents for cleaning any item in your home.

7.3.1 Flooring

Hardwood

Some suites at Escher have been finished with wide-plank hardwood flooring. Hardwood flooring was delivered prefinished by the manufacturer before installation. The floors are designed to provide durability and easy maintenance.

You should be aware that the appearance and performance of hardwood may be impacted by the fluctuation of humidity levels in your home. It is recommended that temperatures are maintained between 18C and 24C, and humidity between 35% and 55%. Staying within these ranges will reduce the likelihood of damage being caused by compression or expansion of the wood.

To help maximize the life and maintain the quality of your hardwood flooring, you should sweep or vacuum regularly to keep it clean and free of dust and other abrasive materials. Placing area rugs or doormats at entryways can help prevent these materials from being tracked into the home. Attaching protective felt pads beneath furniture legs is also encouraged to prevent scratching.

Household cleaners are not recommended for cleaning as these solvents may reduce the hardwood’s gloss and damage it over time. Spills should be blotted with a dry or damp cloth, and a cleaning product designed for wood flooring can be used when more thorough cleaning is required. Refer to the flooring supplier’s operating manual for specific instructions and be sure to research cleaning products prior to application to ensure they are approved for hardwood.



Carpet

Bedrooms in Escher come standard with designer selected carpeting. Carpets are susceptible to stains and should be treated with care. To preserve the quality of your carpet, it is recommended that you take preventative measures to avoid spills and tracking dirt into your home. You should also take immediate action when a spill does occur. To maintain the appearance and performance of your carpet:

● Place entrance/walk-off mats inside your front door. This will help to prevent dirt from being tracked in from outside, will mitigate build-up of materials and will make regular cleaning less onerous.

● Avoid wearing outdoor shoes in your home. ● Vacuum at least once per week. Use a soft bristle vacuum to avoid plucking carpet fibers. ● Clean spills immediately to avoid permanent stains. Blot rather than rub the area and use the Spot

Removal Guide in the manufacturer’s manual to determine the best course of action based on the spill.

● Schedule annual professional cleanings. This will reduce the appearance of any stains that occurred over the year, will remove materials caught in the base of the carpet and will enhance the overall cleanliness of your home.

Laminate Flooring

Some suites at Escher feature laminate flooring. Like all flooring, laminate flooring requires care to maintain and preserve its original condition and appearance. Your laminate floors can be swept or dust mopped, as well as vacuumed. It is not recommended that you use excessive amounts of water, soapy solutions or household cleaners for the removal of stains or for general maintenance. Use of these products may impact the appearance of your flooring or leave behind a sheet of sticky residue.

Immediate spot cleaning of any spills or stuck-on material is recommended to retain the performance and visual appeal of your flooring. Please refer to the manufacturer’s guide for a description of the suggested cleaning steps related to the type of spill.

The use of a cleaning solution designed specifically for laminate flooring is recommended. You should research the type of product prior to applying it to your floors to ensure that it is approved for use on laminate.

Preventative action such as the use of entrance mats, application of felt pads beneath furniture legs, and regular cleaning are all recommended. These steps will extend the life of your flooring and protect its warranty.

7.3.2 Tile

In bathrooms at Escher, the floor, bath and shower surrounds come fitted with ceramic tile. This type of material is intended to be easier to maintain than other types of flooring and wall covers.

Ceramic tile surfaces should be cleaned regularly with a multi-purpose cleaning solution. You should also scrub between the tile to keep the grout sealant free from grease and soap scum build-up.


Your kitchen may come designed with a tile or slab backsplash. This area can be vulnerable to food grease and residues and should be cleaned using a damp kitchen cloth and soapy solution or multi-purpose cleaner after cooking.

7.3.3 Drapes & Blinds

Exterior windows at Escher are fitted with roller blinds. To keep these blinds in good working order, it is recommended that you vacuum or dust on a regular basis and spot clean when necessary.

7.3.4 Interior Doors

In-suite doors have a painted finish and should be washed using a cotton cloth or non-abrasive sponge. It is recommended that any stains are wiped with a damp cloth and mild soapy solution, then polished dry with a soft cloth. If the stain persists, apply a cleaning solution comprised of 70% Isopropyl Alcohol on top of the stain for 30 minutes, then wipe with water and dry as normal. Repeat these steps until the stain is removed.

7.3.5 Paint

Latex paints in a lower sheen level like eggshell, satin and flat can be difficult to clean. Lower sheen products have pigment close to the surface and when cleaned improperly may burnish or become shiny. Such damage is permanent and can only be fixed through repainting. To avoid this problem, please take the time to properly clean latex painted walls as outlined below:

● Do not attempt to wash walls prior to latex paint curing (30 days after application). ● Always use a mild liquid detergent with no abrasives (mild dish soap typically works well). ● Apply liquid detergent onto a soft sponge rather than a cloth, as cloths can act like an abrasive. ● Gently massage the detergent into the soiled area. ● Once the soiled area is clean, rinse the sponge out and wipe the area gently with the clean, moist

sponge.

The table below summarizes the type of paint used in various locations of your suite:

Location Type Colour

Walls Sherwin Williams ProMar 200 Low Gloss Dulux “White on White”

Trim Sherwin Williams ProClassic Satin Dulux “White on White”

Ceiling Sherwin Williams ProMar 400 Flat Dulux “White on White”

Laundry & Bathroom Ceiling & Walls

Sherwin Williams ProMar 200 Eggshell Dulux “White on White”


7.3.6 Countertops

Your kitchen comes fitted with engineered quartz countertops. An engineered quartz countertop and matching backsplash are also installed in each bathroom. Quartz countertops were chosen for Escher due to their resilience and non-porous/stain-resistant properties. However, care must still be taken to ensure that they are not damaged and provide years of service.

It is recommended that you wipe down your kitchen countertops after use to prevent hardening of cooking spills over time. Your bathroom counters should also be cleaned often to avoid build-up of residues.

For individual product care and maintenance information, see the online Escher Homeowner Portal at www.charddevelopment.com/bazinga.

The following guidelines will help ensure your countertops retain their beauty:

● Do not place hot pots or pans directly on the countertop surfaces. ● Take care placing weight on unsupported surfaces such as at the overhang of kitchen islands. Sitting

on overhangs is not advised. ● All countertop surfaces are durable but subject to scratching. Take care when placing heavy items

on the surfaces and never cut or use knives directly on the countertop surfaces. ● Do not use abrasive cleaning products, bleaches, alkaline cleaners, oven cleaners or ammonia-based

cleaners on your countertops. In the case of staining, contact a company specializing in removal and stone resurfacing.

● In the case of spills – particularly red wine, grease, cleaning products and acids – wipe the area immediately and clean with a diluted, mild dish soap product. Rinse thoroughly.

● Sealers can be used on quartz countertops; however, you should ensure to research the individual product information prior to use.

7.3.7 Cabinets

Laminate and veneer surfaced cabinets are susceptible to heat damage. When self-cleaning your oven, ensure the cabinet drawers and cabinet doors adjoining the range are kept open to allow excess heat to dissipate. If heat builds up, the surface may delaminate. This precaution should also be taken when the oven is used for a prolonged period at a high temperature.

Most cabinet surfaces can be cleaned using a damp cloth and a mild detergent. Grease splattered on the surfaces should be removed immediately as it becomes more difficult to remove as it solidifies. Avoid the use of abrasive cleaners.

7.3.8 Plumbing & Fixtures

The plumbing in your new home consists of plastic and copper piping used to supply potable water throughout the home and PVC plastic piping for gray and black waste water disposal.

A main water supply shut off valve is located within your suite. Please make sure you are familiar with the location of your suite’s shut off valve; most are located in the entry closet. This should be used in the


event of an emergency or appliance leak. Additional shutoffs may also have been provided to the sink supply lines and toilets to allow for routine maintenance.

The waste lines have been provided with clean-outs throughout the suite. These may be located within cabinets, inside closets or clearly visible on a wall surface. These clean outs must remain accessible as they provide access to piping should a blockage occur.

P-traps are present at the outflow of all waste piping. These traps are designed to provide a barrier of water, which prevents the entry of sewer gases into the home. Sinks or drains that are used infrequently may lose this water barrier due to evaporation. If sewer gases are detected, running water down the waste pipe will re-prime the trap and likely stop the odour.

Any waste materials – including grease, fat and petroleum products – should not be disposed of down the plumbing system. These materials will accumulate in the piping, especially in the P-traps, and can significantly reduce the flow of water through the waste system. These substances are also very detrimental to municipal sewage treatment systems and private septic systems.

Faucets & Taps

All plumbing fixtures are water conserving. This means that there is normal pressure, but the fixtures restrict the actual volume of water.

The surfaces of these fixtures are susceptible to damage from abrasive cleaners. Use of abrasive products and steel wool pads should be avoided as these will cause de-plating of the finish. Taps should be cleaned with clear water and dried with a soft cloth. Green staining of fixtures is usually a water-related issue due to the chemical compositions in the water, and is not a builder defect. A solution of baking soda and white table vinegar will generally remove these stains. Thoroughly rinse with water after cleaning.

Note: The use of some hand lotions and household cleaners may introduce silicones or lanoline to the lacquered surface. These silicones and lanolin are mildly acidic and can destroy the lacquer finish. If this happens, the chrome will tarnish. You must also be careful with rings and keys, as they can scratch the lacquered finish. Regular wiping with a damp cloth should help protect these products. Tarnished chrome is not a warrantable item, so caution should be used when caring for these products.

Noisy or leaking faucets are frequently due to loose or damaged washers. Turning the fixture off with too much force can damage washers. Faucet handles should be turned no further than the point at which they stop the flow of water.

Faucets can generally be easily repaired by either replacing the damaged washer or the faucet cartridge itself. Basic home repair books describe how to repair typical faucets; however, due to variations in the methods of manufacture, specific instructions may be required. Prior to beginning the repair, the water supply must be shut off at the shut-off valves provided. If such valves are not present; the entire water supply system will need to be shut off at the main shut off valve. Contact a plumber if you are uncomfortable attempting this repair.


Toilets

Toilets generally refill as follows: flushing causes water in the tank to rise, which in turn lifts a ball float to a preset water level. Once the ball float reaches this level, the water flow valve is shut off. If set too high, the water level will rise in the tank and run down the overflow pipe into the toilet bowl without shutting off the water. To rectify this, simply adjust the height of the ball float so that the water is shut off before it reaches the height of the overflow outlet.

If water continuously runs into the toilet bowl from the tank, there may be a poor seal at the flapper valve at the base of the tank. This seal can be cleaned with a stiff brush or steel wool. A worn flapper valve would require replacement.

Water dripping from the base of the toilet tank is likely due to condensation on the tank versus a leak of any connections. High interior humidity levels will result in condensation on the cold surface of the toilet tank as the tank is refilled with cold water.

Some toilets and some basins are made of glazed and kiln-fired vitreous china, while some basins and bathtubs are made of enameled steel. Both are very durable and attractive. To clean these fixtures, use mild powdered or liquid cleaners. Avoid abrasive cleansers or pads as they will damage the finish.

The toilets at Escher are low flow; they use less water to flush than older models. Because of this, only normal waste and toilet tissue may be flushed. Tissue, paper towels and personal hygiene products will not break down sufficiently to be safely flushed without risking a blockage.

The operation of some new toilets is more sensitive to the effects of the amount of waste, type of materials flushed and volume of water in the tank. Repeated flushing may be required in some instances, to remove solid waste. Dense tissue paper and some thick toilet papers are unsuitable for these toilets.

Never dispose of hair, grease, lint, diapers, sanitary products, cotton swabs or plastic in the toilet. Doing so may void warranties. Further, hair, grease, large food particles or other solid forms of waste can plug drains. Should they become plugged, try removing the debris from the trap beneath the fixture. Alternatively, a plunger can be used. Once partially cleared, very hot water may complete the job. A more severe blockage may require a plumber. As commercial drain cleaners are very corrosive they are not recommended.

Stainless steel sinks can be cleaned with a mild abrasive such as Vim. Avoid steel wool as this will leave small bits of metal lodged in the sink and will cause rust spots to show. The sink itself does not rust.

Note: Use of anti-bacterial soaps may cause discoloration of the surface if the sink is not rinsed thoroughly after use.

Tub & Shower Enclosures

A shower curtain will prevent water from running onto the bathroom floor while the shower is in use. To prevent damage to the flooring or walls, any spills or puddles of water should be cleaned up immediately.


Caulking is used to seal seams and prevent water from entering behind the enclosure. If a separation occurs around your bathtub between the tub and the wall tiles or between the wall and the enclosure itself, it should be filled immediately with a tub sealer or caulking compound available at any home supply centre. Leaving the gap unsealed may cause serious water damage to adjacent materials.

You should apply a clear liquid silicone sealer to the grout joints of tub or shower enclosures that are finished with ceramic tile. This should be done every six months. This sealer is used to prevent the porous grout from allowing water to seep through to the substrate material behind the tile. This sealing cannot be done until the grout has cured for approximately six to eight weeks. Please note this is a liquid product and should not be confused with silicon-based caulking. Follow the manufacturer’s recommendations for application.

Some tub enclosures have specific cleaning requirements. It is recommended that you clean your acrylic shower or tub/shower regularly with a liquid detergent. Never use cleaning products that contain abrasive materials. These products could cause damage not covered by the warranty. Follow the manufacturer’s recommendations for maintenance. Also, you should never step into a bathtub with shoes on as trapped grit and dirt can damage the tub surface.

8 Warranty Information

Your new home at Escher is covered by Travelers Insurance Company of Canada’s 2-5-10 Warranty. The sections below are intended to provide you with a general overview of this warranty coverage. For complete warranty information on coverage, exclusions, terms, etc., please refer to your Travelers 2-5-10 Home Warranty Certificate.

8.1 Warranty Coverage

The residential construction industry in BC is regulated by the Homeowner Protection Act. The standard for home warranty coverage has been established by the Act and is commonly referred to as a 2-5-10 warranty. This home warranty is an insurance product and may only be provided by an insurance company that has been approved by the Financial Institutions Commission. This regulated insurance product is for your benefit as a new Homeowner.

As the developer of Escher, Chard has adhered to four sets of rigid building standards, as appropriate, in the construction of your new home. These standards include:

• Chard Smart Standards • The National Building Code of Canada • The BC Building Code • Municipal Bylaws and Amendments

You have the security and comfort of knowing that your new home warranty protects your home with ten-year structural coverage, five-year water penetration protection, and two full year’s coverage for workmanship or material defects that arise after you move-in. This warranty is fully backed by Travelers Insurance Company of Canada.


Subject to the exclusions set out in the Warranty Insurance Certificate, the coverage provided by Travelers is detailed below for general information only. For complete warranty coverage information, refer to your Travelers Insurance Company of Canada Home Warranty Certificate. In the case of any discrepancy between Section 8 and the Home Warranty Certificate, the Home Warranty Certificate as issued to you shall be deemed correct.

8.1.1 Materials & Labour Warranty

Material and labour warranty coverage is as follows:

• In the first twelve months, for areas other than the Common Property, common facilities and other assets of a Strata Corporation, coverage for any defect in materials and labour.

• In the first fifteen months, for the Common Property, common facilities and assets of a Strata Corporation, coverage for any defect in materials and labour.

• In the first twenty-four months, coverage for: o Any defect in materials and labour supplied for the electrical, plumbing, heating, ventilation and

air conditioning delivery and distributions systems; o Any defect in materials and labour supplied for the exterior cladding, caulking, windows and

doors that may lead to detachment or material damage to the new home; o Any defect in materials and labour which renders the new home unfit to live in; o A violation of the building code that (a) constitutes an unreasonable risk to health and safety; or

(b) has resulted in or is likely to result in material damage to the new home.

8.1.2 Building Envelope Warranty

Building Envelope Warranty provides coverage for five years for defects in the building envelope of a new home including a defect that permits unintended water penetration such that it causes or is likely to cause material damage to the new home.

8.1.3 Structural Defect Warranty

The Structural Defect Warranty provides coverage for ten years on any defect in materials and labour that results in the failure of a load bearing part of the new home and any defect that causes structural damage that materially and adversely affects the use of the new home for residential occupancy.

Note: In addition to the warranty provided by Travelers, Chard will repair drywall shrinkage cracks that appear during the first year after purchase. Chard will make these repairs only once. Please contact Chard Customer Care a month prior to the end of your first year of warranty coverage to arrange for said repair. Repainting or redecorating are not included.

8.2 Common Area Warranties

As an Escher Homeowner, you may become aware of warrantable items in the common areas of the building, such as windows, balconies, hallways or parking. Please refer these common area items to your Property Manager who is responsible for administering the warranties associated with these areas.


9 Customer Service

While you have 2-5-10 Home Warranty protection through Travelers Insurance Company of Canada, Chard Development is pleased to offer a comprehensive Chard Smart Customer Care program to assist Homeowners at Escher with in-suite deficiencies (material and labour) for the first 12 months following building completion.

9.1 Service Procedure

To report any issues, we encourage you to login to the online Escher Homeowner Portal at http://www.charddevelopment.com/bazinga using the username and password emailed to you directly and follow the steps below:

● Select “Request & Report” from the navigation menu on the left side. ● Select “Service Request” from the list below “Report”. ● Follow the instructions provided to complete the Service Request. You may attach an image if

applicable.

This system allows you to fill out a detailed report and attach images should they be helpful in conveying the issue. Once submitted, you will receive an immediate email notification that your request has been received.

We will respond to your inquiry within two regular business days. For warrantable issues, Chard Customer Care will initiate the following process:

● Chard will arrange for service with the appropriate service/trade(s). ● Chard will arrange access to your suite for initial inspection and/or service. ● IMPORTANT: Please be prepared to provide the service/tradesperson access to your home.

Should access to your suite not be possible, warranties can be voided. ● As scheduled, the contractor(s) will complete the repairs. Please note that contractors are advised

to only inspect/repair what has been requested from our office. Therefore, any invoices received in our office for non-warranty work will be forwarded to the Homeowner.

● Chard will follow-up with you to verify that the work has been completed.

Please ensure that you review all of your warranty documentation closely so that you are aware of all the deadlines and complaint procedures. Further, if your home is tenanted, please ensure that all service requests are submitted by the registered Homeowner.

While we encourage you to use the online system to report issues, you may also contact Chard Development at 1.604.682.6046 or [email protected] to report your issue - we are available to take your call during regular business hours Monday through Friday. Please do not give service requests to your sales representative, construction personnel, Resident Manager, Property Manager or Strata Council.

That said, if there is an urgent issue, we encourage you to contact your Property Manager at Gateway Property Management directly. Further, in the case of a common area issue, please contact your



Property Manager at Gateway Property Management. These issues should be reported directly to Gateway Property Management. Gateway will communicate instructions to your Resident Manager.

9.2 Building or In-Suite Emergencies

An emergency is a situation that requires immediate attention – a situation that cannot wait until the following day.

Should a situation require emergency services personnel – such as a fire – please call 9-1-1 immediately. Subsequently, please direct emergency request(s) to Chard at 1.604.682.6046, or Gateway Property Management at 250.412.0713.

Situations that require emergency service may include:

● Fire ● Flood ● Total stoppage of plumbing drains where all sinks, toilets or tubs will not drain. ● Heating system failure during cold weather. ● Gas leak ● Water leakage (Note: the Homeowner/Tenant is responsible to turn off the water in the suite at the

first sign of a water leak). ● No water service. ● Major damage to the building. ● Other serious incidences that require immediate attention.

10 Summary

We hope that you will find this Homeowners Handbook and the online Escher Homeowner Portal to be a useful tool – and that your Escher home will provide you with many years of enjoyment. Thank you for choosing Chard Development and Escher!


Appendix A – Important & Emergency Contact Information

Fire, Ambulance, Police 911

Non-Emergency 250.384.1122

BC Hydro Power Outages/Emergencies 1.888.769.3766

FortisBC Gas Emergency 1.800.663.9911

Airport/Coastal Watch – Report Suspicious Vessels & Aircraft 1.888.855.6655

TELUS Customer Care 310.2255 (no area code required in BC) or 1.888.811.2323

Shaw Communications 1.888.472.2222

Versatech 1.250.386.8989

Chard Customer Care 1.604.682.6046

Gateway Property Management Corp 250.412.0713


Appendix B – Compost, Recycling & Garbage Quick Guides


Appendix C – Appliance Make, Contact & Warranty Information

The appliances in your suite at Escher were supplied by Midland Appliances (www.midlandappliances.com). For warranty service, please contact the following companies:

Manufacturer & Item Supplier Contact Warranty

Fisher & Paykel Refrigerator

Fisher & Paykel 1.888.936.7872 2 years parts & labour additional 3 year sealed system parts & labour (total 5 years)

Fisher & Paykel Refrigerator (with water/ice)

Fisher & Paykel 1.888.936.7872 2 years parts & labour additional 3 years for the sealed system parts & labour (total 5 years)

Liebherr Integrated Refrigerator

Liebherr 1.888.543.2437 2 year parts & labour. 5 years sealed parts & labour

Silhouette Wine Cooler Danby 1.844.455.6097 2 year parts & labour

AEG Oven, Cooktop & Range Hood

Euro.Line Appliances 2 year parts & labour

GE Dishwasher GE 1.800.561.3344 1 year parts & labour

Fisher & Paykel Dishdrawer

Fisher & Paykel 1.888.936.7872 2 year parts & labour

Panasonic Microwave Panasonic 2 year parts & labour

GE Washer/Dryer GE 1.800.561.3344 1 year parts & labour

Waste King Garburator Waste King 1.800.854.3229 2 year in-home service

Bosch Cooktop Bosch 1.800.944.2904 1 year parts & labour

Thermador Cooktop Thermador 1.800.735.4328 2 year parts & labour, parts for glass ceramic surface/electronic elements and switches only (3rd – 5th years)

Have the following information ready when you call:

● Model Number – Refer to appliance manuals for a model number. ● Serial Number – Usually located inside the door of the appliance. ● Suite/Location/Project – Escher (Chard Development Ltd.), 838 Broughton Street, Victoria. ● Possession Date – The legal possession date of your Escher suite.


Appendix D – Seasonal Maintenance Checklist

This checklist is intended to provide you with a list of common maintenance tasks that most Homeowners are required to perform. It is not intended to be a comprehensive list. Some items may not apply to your home, and some required maintenance may not appear on this checklist. For complete information on the maintenance you are required to perform on your home, please consult all manuals, warranties, and documentation provided to you by Chard, in your Homeowner Portal online or on the manufacturer’s web sites. Regular maintenance is the key to protecting your investment!

Item Action Frequency

Exterior Caulking Check and repair/replace as necessary. Yearly

Patio Membrane Inspect for cuts and damage, repair as necessary. Seasonally

Hose Bibs Disconnect garden hoses and drain hose bibs. Before Freezing

Weather

Doors, Windows and Hardware

Lubricate all hinges; inspect hardware, weather stripping and seals. Check all external door sweeps and door margins – adjust or replace

as necessary. Yearly

Baseboard Heaters Clean away lint/dust using a long, narrow vacuum attachment. This will improve the efficiency of the heater. Monthly

GFCI Circuits Check for proper operation. Do not use the appliance if it continues to

run after the test button has been activated; have it professionally checked.

Monthly

Smoke/Carbon Monoxide Detectors Test for proper operation. Monthly

Microwave/ Range Hood Filter Inspect for build-up of grease and clean or replace as necessary. Monthly

Garburator Place 2-4 ice cubes inside and turn on. The ice will break up and clean out small organic particles. Monthly

Washer Check that the hose connection is firmly connected at laundry box and appliance. Monthly

Exhaust Fans Service and clean kitchen and bathroom fans, as well as dryer vents.

Check internal finned drum for dust and dirt buildup. Seasonally

Dryer Lint Trap Remove lint after each use. As Required

Drains Inspect and clean clogged drains for bathroom tubs, showers and sinks. Semi-Annually

Interior Caulking Check for cracks or loss of adhesion and repair or replace as necessary.

Yearly

Grout Check ceramic tiles for cracks in grout and seal as necessary. Yearly

Laminate Floor Clean regularly. Repair or replace damaged boards. As Required

Blinds Vacuum or sponge clean. As Required


Appendix E – Rooftop Rules of Use

The Escher Rooftop Terrace is located on the 11th floor. It can be enjoyed from 10am – 10pm daily. To ensure that the Rooftop remains an enjoyable space for all Escher residents, please review and respect the rules below.

● The amenity area may be used between the hours of 10 am and 10pm daily.

● For parties of more than eight (8) people a booking must be made with the Resident Manager.

● Users of the amenity area will not create, nor permit others to create, unreasonable or excessive

noise; they are expected to be considerate of those living in nearby suites.

● No user of the amenity area shall use or permit to be used any breakable dishes, glasses, bottles or

other glass containers or items.

● No alcoholic beverages shall be brought onto, or consumed in the amenity area.

● No smoking is permitted on the rooftop amenity area.

● Pets are not permitted on the rooftop amenity area.

● The amenity area shall only be used by Homeowners or duly authorized Tenants of Escher, or guests

of the Homeowner or Tenant, provided the guests are accompanied by the Homeowner or Tenant,

as the case may be; unattended children under the age of 14 are not permitted.

● All users of the amenity area shall ensure that they leave the amenity area clean and tidy. The BBQs

and kitchen facilities are to be properly cleaned after use. This includes cleaning the grill with the

supplied cleaning brush and wiping the countertop/sink.

● No food or beverages are to be left behind. Garbage and recyclables are to be properly disposed of

in the main building compost, recycling and garbage facilities on the ground floor.

● Following use, ensure that the BBQs are turned off. Detailed instructions of use can be found in the

kitchen drawer.

● Cushions should be stored after use in the storage room off the elevator lobby.

CHARD CUSTOMER CARE Phone: 1.604.682.6046

Email: [email protected] Login: www.charddevelopment.com/bazinga