escaping the inbox how to stop email proliferation and increase company productivity
DESCRIPTION
Answer: about 525 Every office worker receives in average 105 s every dayTRANSCRIPT
Escaping the InboxHOW TO STOP EMAIL PROLIFERATION AND INCREASE COMPANY PRODUCTIVITY
A typical Sunday evening question, after one week of vacation:
how many emails will I have in my
inbox tomorrow?
Answer: about 525
Every office worker receives in average 105 emails every day
More revealing data…
4 billion email accounts in 2013
76% personal24% businessBusiness accounts generated
55% of traffic
In absolute values
100 billion emails are sent and received everyday
(that’s 1 million per second)
And the number is growing
Trend of email traffic
2013 2014 2015 2016 2017-6%
-4%
-2%
0%
2%
4%
6%
8%
10%
Personal Business
How email overload affects productivity
Separating the wheat from the chaff (inbox management)
Archives use a lot of IT resources and are difficult to manage
Constant interruptions
How did we get to this?
“Although email was originally designed as a communications
application, it is now being used for additional functions, that it was not
designed for, such as task management and personal archiving.
We call this email overload.”
Lotus Development Corporation, 1996
It’s not email’s fault
Email is:direct & personal
Modern business needs: collaboration & transparency
The solutions so far
Inbox management tools
Email management training
The problem with the old solutions
The number of emails is simply too high
The better solution
Reducing the number of emails
2013 2014 2015 2016 2017-16%
-14%
-12%
-10%
-8%
-6%
-4%
-2%
0%
The traffic trend we should see
Series1
How?
1_By bringing email back to its original purpose
2_By using cloud-based technology to manage tasks
Email vs cloud
Email Cloud task management tools
Private TransparentNo control on inclusion in threads Possibility to join or leave a
projectIndexing is resource-consuming Indexing is a built-in featureDifficult to keep track of past and future steps
Clear outline of Who, What and When
Hard to integrate with other tools Easier to integrate
References:"Email Statistics Report." The Radicati Group. Ed. Sara Radicati. 1 May 2011. Web. 19 Jan. 2015. <http://www.radicati.com/wp/wp-content/uploads/2011/05/Email-Statistics-Report-2011-2015-Executive-Summary.pdf>"Email Statistics Report." The Radicati Group. Ed. Sara Radicati. 2013. <http://www.radicati.com/wp/wp-content/uploads/2013/04/Email-Statistics-Report-2013-2017-Executive-Summary.pdf>.T. Iqbal, Shamsi, and Eric Horvitz. "Disruption and Recovery of Computing Tasks: Field Study, Analysis, and Directions." Microsoft. 2007. <http://research.microsoft.com/en-us/um/people/horvitz/chi_2007_iqbal_horvitz.pdf>.J. Mark, Gloria, Stephen Voida, and Armand V. Cardello. "“A Pace Not Dictated by Electrons”: An Empirical Study of Work Without Email." University of California. School of Information and Computer Science, 2012. <http://www.ics.uci.edu/~gmark/Home_page/Research_files/CHI 2012.pdf>.Whittaker, Steve, and Candace Sidner. "Email Overload: Exploring Personal Information Management of Email." Lotus Development Corporation. 1 Jan. 1996. <https://www.ischool.utexas.edu/~i385q/readings/Whittaker_Sidner-1996-Email.pdf>.