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  • BUSINESS INTELLIGENCE IN

    EEN BANKOMGEVING

    Erwin Ruymaekers

    Belfius Bank

  • The Story

    2

    Each of our 1300 Sales and

    Account Managers

    should have a weekly update

    of their sales numbers

    compared to their peers

    and the sales targets

    We have been working hard and

    have a set of excel-reports and

    macros to get the numbers out of

    our databases

    Head of Retail Sales Sales Support manager

    4 months later

  • The Story

    3

    We are almost in 2014:

    I want somesomething

    interactive on my tablet

    Here we have it, a new

    solution with a new

    modern BI tool in

    the cloud

    Head of Retail Sales Sales Support Manager

    4 weeks later

  • Ask the ICT division to

    implement it by the end of

    next month!

    Head of Retail Sales

    The Story

    4

  • The Story

    5

    ICT Manager

    Why this solution?

    Do we really need another

    solution? What about the

    price and the other

    costs?

    Head of Retail Sales

    Prove me you have an

    alternative solution. You have

    one week. And I want the

    solution implemented by the

    end of next month!Why dont you care

    about our architecture?

    The extension to other

    data ?

    Have you thought about a

    nice PDF ?

  • 6

  • 7

  • 8

  • 9

  • 10

  • The solution

    CollaborativeAssociative

    User driven Time-to-market

    In MemoryBusiness Intelligence

    Interactive dashboards

    Mobile BI

    11

  • The ICT solution

    QlikView used in Dexia Group since 2010

    For a very limited set of application areas : market risk and ICT

    dashboarding

    Because of the split of Belfius from Dexia Group in 2011, the

    risk reporting application has been left aside

    End 2013:

    Unused QlikView-licences

    QlikView positioned as the BI-tool for data from software

    packages (SAP, IIQ,). TCO reduction of 75%

    Decision to start a selection process for the renewal of the

    transversal BI in the bank (6000 users)

    12

  • QlikView added value in Belfius

    13

    Enabling fast and easy prototyping of solutions

    Technology appropriate to iterative development or agile

    methodology

    A lever for development cost improvement

    Associative model can reduce amount of data structure needed

    Multiple distribution channels, including Mobile BI

  • Internal expertise+ External Partner

    14

  • Balance

    15

  • Agility

    Innovation

    Speed

    Committment

    Quality

    Operational

    Excellence

    Costs

    Expertise

    16

  • Aligned People

    17

  • Broad vision18

  • ICT BI skills in

    2014 are

    different from

    15 years ago

    Attract external

    expertise

    Business ICT

    collaboration

    Learn from

    scrum

    experiences

    Business tells

    the story what

    the data should

    tell

    Stimulate

    learning

    19

  • P

    U

    R

    I

    A

    M

    R

    C

    B

    H

    R

    Next steps.02/2014 03/2014 04/2014 05/2014 06/2014 07/2014 08/2014 09/2014

    S

    C

    O

    P

    E

    N-1 Data control Training activities Recruitem.activ.

    D

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    Comp&Ben.

    S

    C

    O

    P

    E

    D

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    T

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    D

    E

    S

    I

    G

    N

    Talent&Compet.

    S

    C

    O

    P

    E

    D

    E

    S

    I

    G

    N

    D

    A

    T

    A

    Dashboard1

    S

    C

    O

    P

    E

    D

    A

    T

    A

    D

    E

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    I

    G

    N

    Dashboard2

    S

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    Dashboard1

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    Dashboard2

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    Dashboard2

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    A

    T

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    S

    I

    G

    N

    Scope document

    is available

    Understanding / validation

    of scope IT/BUS

    Scrum development

    IT/Bus

    K

    R

    O

    K

    U

    S

    P

    A

    S

    E

    N

    Dashboard3

    S

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    N

    20

  • Scrum Process

    21

  • Underestimation of transformation of data. In a complex SAP

    environment, QlikView is not the best solution to handle this.

    Unsufficient experience with QlikView Data Models

    Scrum: sounds nice, but

    Certified Training needed

    Traditional ICT profiles do need time to convert

    Pitfalls

    22

  • Flexibility is key! We do not want just another tool with the same

    business/ICT governance as today!

    Clear definition of roles:

    A poweruser is a central person in the business who collects the

    reporting/data analysis needs of their business and is the

    contact-person for ICT.

    A framework (look and feel, graphics,) will be defined as a

    guideline for all future developments.

    ICT is responsible for the Qlikview datamodels.

    ICT delivers the first release of a dashboard in agile

    collaboration with business partner.

    23

    Collaboration Business - ICT

  • Business Intelligence & Analytics RoadmapGlobal Picture

    24

    Collect

    Unstructured dataStreaming

    Warehouse

    Federated Enrichments

    ReportModelAct Discover

    Belfius ChannelsOther Channels

    Fro

    nt-

    End

    Sys

    tem

    s A

    nd

    Infr

    astr

    uct

    ure

    Bac

    k-En

    d S

    yste

    ms

    An

    d In

    fras

    tru

    ctu

    re

    Do

    cum

    ent

    Mo

    nit

    or

    -Q

    ual

    ity

    Leads

    Sandbox

    Know

    Users

  • Questions

    25