ERP System Implementation - Pengembangan SoftSkills ?· ERP System Implementation . Case: SAP HCM Implementation…

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  • Taru Wibowo taru.wibowo@inersiacc.com May 2012

    Universitas Bakrie

    ERP System Implementation Case: SAP HCM Implementation Project

    Sharing Session for

  • get the most of IT...

    Contents

    What is ERP? Enterprise Information System How IT helps the business? ERP System, fit it with the business Implementation Case: SAP HCM Implementation

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    What is ERP?

    www.cartoonstock.com

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    What is ERP?

    ERP is a process of managing all resources and their use in the entire enterprise in a coordinated manner.

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    Enterprises Business Activities

    Customer Supplier Production

    Finance/Accounting

    Human Resources

    Inventory

    Demand Planning

    Distribution

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    Enterprises Business Processes

    Customer Supplier Production

    Finance/Accounting

    Human Resources

    Inventory

    Demand Planning

    Distribution

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    Financial Accounting Management

    Account Payable (Supplier related financial transaction)

    Account Receivable (Customer related financial transaction)

    General Ledger (Common financial transaction)

    Cost Accounting (Expenses cost assignment and allocation)

    Profit Accounting (Intra company cost allocation)

    Product Costing (Cost calculation to produce product)

    Asset Management

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    Production Planning/Manufacturing

    Production Planning (Master production schedule)

    Production Optimation Production Strategy (Make to Order, Make to

    Stock, Assembly to Order, etc) Plant Maintenance (Preventive, preemptive

    maintenance)

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    Supply Chain Management

    Purchase to Pay Processes (Procurement, receiving, invoice processing, payment to vendor)

    Vendor Management (Vendor master data, vendor evaluation)

    Inventory Management (Administering materials, moving from one storage area to another)

    Warehouse Management (Storage and physical arrangement)

    Quality Management (Quality inspection and statistical quality management)

    Supplier Production

    Inventory

    Planning

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    Customer Relationship Management

    Marketing Order to Pay Processing

    (Inquiry, Quotation, Order, product distribution, invoicing, incoming payment)

    Customer Service (Customer database and characteristics)

    Demand Management Transportation Management

    Customer Production

    Demand

    Distribution

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    Human Capital Management

    Organizational Management

    Personnel Administration

    Payroll and Benefit Talent

    Management Learning

    Management System

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    Enterprise Information System

    we met online www.cartoonstock.com

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    Information System

    Information Systems is the application of information technology to support the major functions and activities of either a private sector business or public sector institution on managing resources such as labor, capital, and raw materials.

    Management of information systems involve three primary resources: people, technology, and information or decision making

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    IT System Infrastructure HARDWARE SOFTWARE/

    APPLICATION

    TELCO/ NETWORK

    DATA MANAGEMENT

    IT IS

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    Information System Management

    PEOPLE

    start

    stop

    PROCESS

    POLICY

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    Summary IT System in an Enterprise

    Hardware (Server, PC, Laptop, Mobile Device, Printer, Scanner, Cash Machine, Kiosk, Optical Recorder, etc)

    Network (LAN, Wireless, VSAT, Firewall, Microwave, etc) Software/Application (Operating System, Office Application,

    ERP Packages, Mail System, Virtual Collaboration System, etc)

    Data Management (Database System, Document Management System, etc)

    People (Purchaser, Cost controller, Finance Manager, etc) Process/Procedure (Order to Cash, Procure to Pay, Hire to

    Pay, etc) Policy

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    How IT helps the business?

    www.cartoonstock.com

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    IT System for the business

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    IT Roles in a business

    Enhance Efficiency Size of Transaction Complexity of

    Business Processes Number of involved

    Party Accuracy of

    Transaction

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    IT Roles in a business

    Enhance Business Opportunities Accurate demand

    analysis Creating space to

    inovate Business expansion

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    IT Roles in a business

    Maintain Valuable Customer High product

    availability Customer order

    tracking High quality

    deliverables

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    IT Roles in a business

    Maintain Optimum Inventory MRP to MPS

    balancing Reduce backlog Accurate Reorder

    point Minimize inventory

    cost

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    IT Roles in a business

    Increase Market Share Comprehensive

    customer analysis Keep product quality

    high Reduce product

    distribution time Raise barier to entry

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    IT Roles in a business

    Enhance Business Collaboration Supplier integration Marketplace Other commercial

    interfacing

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    IT Roles in a business

    Retain the Talents High competences

    new hired Well defined talent

    development Competitive

    compensation program

    High available capable successor

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    ERP System

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    ERP System

    ERP is a set of integrated business applications, or modules which carry out common business functions such as general ledger, accounting, or order management

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    ERP System Characteristics

    Integrated modules Common definitions Common database Update one module, automatically updates others ERP systems reflect a specific way of doing

    business More in value chain rather than function

    Finance/Acctng

    Supply Chain

    Inventory Mgt

    Production Sales & Distributi

    on

    Human Capital

    Mgt

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    ERP System Benefit

    Common set of data Help in integrating

    applications for decision making and planning

    Allow departments to talk to each other

    Easy to integrate by using processed built into ERP software

    A way to force BPR (reengineering)

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    ERP System Usage

    Operation Support

    Mgt Support

    Transaction Processing

    Process Control

    System Collaboratio

    n

    Analytic Tools

    Decision Support Syst

    Sales order processing Purchase requisition Invoice verification etc

    CNC CAM etc

    RFC EDI BAPI/API etc

    Business Intelligent Strategic Reporting etc

    Management dasboard etc

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    ERP Software solution map

    SAP based solutions

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    Implementation

    www.cartoonstock.com

    Right! Thats the roof Done. Now to build the rest of the

    House.

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    Lesson learnt from ERP implementation Failures

    Lack of Top Management Commitment Inadequate Requirements Definition Poor ERP Package Selection Inadequate Resources Resistance to Change/Lack of Buy-In Miscalculation of Time and Effort Misfit of Application Software with Business Processes Unrealistic Expectation of Benefits and ROI Poor Project Design and Management Poor Communications Ill-advised Cost Cutting

    Project Methodology

    Research by Rockford Consulting

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    Implementation Roadmap

    Solution Definition

    Project Charter Project Kickoff

    Solution Development

    Customized & Developed Solution

    System & Integration (S&I) Tested Solution

    User Acceptance Test

    Solution Deployment

    System Operation Manual & User Manual

    Training For Trainers and End Users

    Implementation (Productive System is running)

    Application Software & OS installed

    Business Blueprint Document (Functional Specifications Document /FSD and Integration Design Document)

    Production Support Project Closing

    and Acceptance Sign Off

    Project Methodology (Accelerate SAP ASAP)

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    Change Management

    Data Gathering and Analysis Identify Risk/ Identify issues / response Establish Sponsorship Build Team strength

    Assess

    Executive Kick-off

    Prepare to Change

    Business Assessment Analysis

    Develop

    Plan The Change

    Configuration

    Design and Finalize Communications Learning (Training) And Rewards

    Launch and Execute System Events: Communication Learning Rewards Event designs

    Specific communications, learning and rewards events

    Deploy

    Implement The Change

    Implement System/ Processes / Policies

    Post-Audit

    Sustain The Change

    Own It

    Identify The Change

    Build Project Infrastructure Define goals and Set expectations

    - Turnover Responsibility - Identify Next Steps: - Knowledge Transfer

    Plan

    Change Communications

    Lamarsh Model

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    Implementation Roadmap Cont.

    Data Identification

    Data Migration Strategy

    Data Collection Data Cleansing Migration Transaction

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    All about managing expectation

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    Case SAP HCM Implementation Project

    www.glasbergen.com

    This software will help you manage stress, as long as you dont try to install it

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    New Concept of Human Capital Management

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    SAP HCM Implementation Project

    1. Company Background 2. SAP HCM Solution 3. Implementation Steps

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    Company Background

    Vision: to be world class fried rice company Mission: to be market leader in national fried rice market ...HCM Strategy

    Recruit the best candidate Keep talents always at the peak performance Lower talent turn over Competitive market reward High performance organization sustainability

    Froodle Corp.

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    Company Background cont...

    HCM Program Build HCM system focus on Enhancing HR

    Administration in 1 year Build HCM strategic business partner in 2 years

    Strategic Analysis

    Administration

    Current HR load

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    HR Programs

    Build HCM system focus on Enhancing HR Administration in 1 year

    Organization classification and structure Employee master data Payroll Processing Time data processing

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    HR Programs cont...

    Build HCM strategic business partner in 2 years Training and Development Career and Succession Planning

    Stage 1 Administration Stage 2 Strategic

    2013 2014 2015

    Full HCM

    online

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    SAP HCM Solution

    SAP Solution Map

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    SAP HCM Solution cont...

    SAP HCM Solution Map

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    SAP Solution SAP HCM Roadmap

    5/24/2012 Phase 1

    Phase 2

    Phase 3

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    Fit and Gap Analysis

    High Level Scooping

    5/24/2012

    Froodle Corp.

    Project Definition SAP HCM Implementation Phase 1 -Organizational Management -Personnel Administration -Time Management -Payroll Phase 2 -Learning Solution -Talent Management

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    SAP HCM Implementation

    Project Execution using ASAP Methodology

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    1. Project Preparation

    Procurement Process Software Hardware Services (Consultancy)

    Project Charter Project Definition Project Timeline (include staging strategy) Project Organization and Roles Project Standard Build Project KPI Change Management Strategy Plan

    Project Kickoff Meeting

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    1. Project Preparation

    System Architecture

    Database Server

    Application Server

    Presentation

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    1. Project Preparation

    Project Timeline

    Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Project Preparation Blueprint Realization Final Preparation Go Live and Support

    Project Organization

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    2. Business Blueprint

    Blueprint To be Business Processes Enterprise object and structure Data migration strategy RICEF (Report, Interface, Enhancement, Customization and Form)

    requirements Authorization definition Blueprint Sign off

    Build Lanscape strategy (Basis Software and Infrastructure) Database server installation Application server installation

    Change Management Change identification

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    2. Business Blueprint

    Landscape/Client Strategy

    Development System

    QA and Training System

    Production System

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    3. Realization

    System Configuration System customization Development: RICEF (Report, Interface, Enhancement,

    Customization and Form) Unit and Integration Test User Acceptance Test Blueprint Sign off

    Data preparation Change management strategy

    Activity planning

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    4. Final Preparation

    System documentation User Manual Technical Document

    Data cleansing and migration Authorization Configuration Build cut off strategy Build support strategy (issue exchallation, etc) Change management strategy

    Training Communication on the changes (policy and process)

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    4. Final Preparation

    Data cleansing and migration

    Legacy

    Formated Data

    e.g. Ms Excel Data Verification and validation Data Sign off

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    4. Final Preparation

    Authorization Configuration

    User Position Composite

    Role

    Single Role

    Authorization Objects

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    4. Final Preparation

    Build cut off strategy Cut off Paralel Run Big bang Roll out

    Build support strategy (issue exchallation, etc)

    Dispatcher

    Problems

    Level 1

    Level 2

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    5. Go live and Support

    Production system Use the new system for transaction Evaluate and continues improvement

    Perform full support function Change management strategy

    Evaluate and audit the change result Project Closing and Signoff

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    Thanks

    www.smbtraining.com

    Slide Number 1ContentsSlide Number 3What is ERP?Enterprises Business ActivitiesEnterprises Business ProcessesFinancial Accounting ManagementProduction Planning/ManufacturingSupply Chain ManagementCustomer Relationship ManagementHuman Capital ManagementSlide Number 12Information SystemIT System InfrastructureInformation System ManagementSummary IT System in an EnterpriseSlide Number 17IT System for the businessIT Roles in a businessIT Roles in a businessIT Roles in a businessIT Roles in a businessIT Roles in a businessIT Roles in a businessIT Roles in a businessSlide Number 26ERP SystemERP System CharacteristicsERP System BenefitERP System UsageERP Software solution mapSlide Number 32Lesson learnt from ERP implementation FailuresImplementation RoadmapChange Management Implementation Roadmap Cont.All about managing expectationSlide Number 38New Concept of Human Capital ManagementSAP HCM Implementation ProjectCompany BackgroundCompany Background cont...HR ProgramsHR Programs cont...SAP HCM SolutionSAP HCM Solution cont...SAP SolutionFit and Gap AnalysisSAP HCM Implementation 1. Project Preparation 1. Project Preparation 1. Project Preparation 2. Business Blueprint2. Business Blueprint3. Realization4. Final Preparation4. Final Preparation4. Final Preparation4. Final Preparation5. Go live and SupportSlide Number 61Slide Number 62

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