E r i c P . S m i t h , C P S MGreater Atlanta Area | 404-405-2338 | smith.eric.p@gmail.com | www.linkedin.com/in/ericpsmithcpsm

Supply Chain Manager / Quality Leader / Six Sigma Black BeltAnalytical and insightful supply chain management professional. Particular expertise in strategic sourcing, supplier management, and business process improvement. Able to synthesize data and use it in a strategic context. Known for “being able to see and communicate big picture goals, and for possessing the focus and determination to work through the details to reach those goals.” M.B.A., Operations Management. Core competencies include:

Supply chain management. Certified Professional in Supply Management (CPSM). Skilled in cradle-to-grave management of resources needed to attain strategic organizational objectives. At EarthLink, for instance, managed $150M in annual spend. Sourced a third-party receivable collection agency; the estimated revenue increase was $750K. Mentored eight Green Belts. At Delta, led TechOps Supply Chain efforts towards SAP implementation; enabled $10M annual savings through data management processes that supported and controlled allowable material substitutions.

Quality leadership. Certified Senior Examiner for the Georgia Oglethorpe Award, which is similar to the nationally-known Malcolm Baldrige quality award. Georgia Oglethorpe helps organizations improve their business processes. Provided seven organizations with high-value feedback in the past 10 years (three as team lead). At TI, increased system test team output 10% despite 20% staff attrition.

Business process improvement. Certified Six Sigma Black Belt. Proven ability to lead projects that drive costs and waste out of the operation while improving quality. At GE, improved locomotive manufacturing processes; reduced scrap 50% and costs by $500K. At Delta, developed processes that eliminated supplier fees of $1M annually. Also implemented a consignment process that eliminated inventory and reduced fill rate errors by 90%.

Professional Experience2008 – 2011 | Dixie Aerospace | Atlanta, GeorgiaDixie is a privately-held distributor of aerospace bearings, and a leader in the development of the Parts Manufacturer Approval (PMA) process (i.e. aerospace OEM replacement parts for airline and third-party repair use).

Inventory Control Manager | 2010-2011 and Purchasing Manager | 2008-2010 Managed a $35M annual spend and led a group of five buyers responsible for all procurement functions.

Established strategic sourcing processes; achieved a 14% unit cost reduction on 2009 long-term agreement activity.

Developed processes and automation to enable implementation of a supplier performance scorecard; achieved a 24% improvement in delivery performance over 12 months.

Reduced inventory levels for distribution material by 24% over an 18-month period through system-driven purchase process improvements and internal coordination with product management.

Implemented processes to identify and stage high margin inventory at remote warehouses in Miami and Amsterdam (instead of at main warehouse in Utah); increased the number of SKUs available by 30% for high margin sale to customers with immediate needs in Miami.

2006 – 2007 | EarthLink | Atlanta, GeorgiaEarthLink is a leading provider of Internet Protocol (IP) infrastructure and services to medium-sized and large businesses, enterprise customers, and over 1.5M residential customers across the U.S.

Director, Procurement Quality and Logistics Led procurement and strategic sourcing initiatives within corporate support functions (human resources, customer

support, finance, fulfillment, and corporate services). Responsible for spend of $150M per year.

Consolidated temp labor technical staffing and process management with a enterprise-wide provider; savings of >$250K per year were realized though lower labor costs and improved compliance to contracted labor policies.

Sourced a third-party receivable collection agency; the estimated revenue increase was $750K.

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Identified and recovered $160K of unclaimed rebates from our primary small-package supplier; quantified savings opportunities due to process and supplier changes; led business to agree to test alternatives.

Served as procurement lead for ERP system selection, and as Six Sigma lead for the procurement organization.

Mentored eight Green Belt candidates to certification.

1999 – 2006 | Delta Air Lines | Atlanta, GeorgiaDelta (delta.com) is the second largest airline in the world. In addition to servicing its own fleet, Delta TechOps (deltatechops.com) provides third-party MRO (maintenance, repair, overhaul) services to other airlines.

Strategic Sourcing Manager | 2006 Led a cross-functional team that evaluated outsourced labor across our 120-station ground support equipment

(GSE) network. Outsourced labor in four cities; saved $300K and created a prototype for additional outsourcing.

Implemented consignment processes with Boeing and Aviall; eliminated cost of purchase orders and invoices. Eliminated ownership of $4M in inventory and reduced fill rate errors from 12% to less than 1.5%.

Manager, Analytical Support / Indirect Sourcing | 2004-2006 Trained and led team of 10 Buyer Coordinators and Sourcing Analysts in a new organization responsible for

point resolution of transactional level issues and SAP master data control. These processes enabled $10M annually in savings by assuring and maintaining proper identification of lead parts, legal part substitutions, and accurate price information records for 75,000 SAP material masters.

Coordinated Supply Chain Management (SCM) efforts for bankruptcy preparation, including accounts payable management, crisis response center preparation, and executor contract identification. Planning activities assured no continuity of supply issues and maximized leverage with suppliers post-bankruptcy.

Utilized SAP and Data Warehouse tools to produce metrics and supporting data to assess performance of Delta suppliers and SCM itself in terms of pricing, lead time, quality, and customer satisfaction. Processes enabled TechOps sourcing managers to achieve $70M in cost reductions on $1B in direct spend.

Developed and implemented regulatory reporting processes that extracted SAP data to report usage to the Environmental Protection Agency; eliminated supplier fees of $1M per year.

Developed process tools (using SAP, Access, Visual Basic, and Excel) to implement Sarbanes-Oxley (SOX) controls of supplier price changes and procurement approval.

Managed contractual relationships with chemical integrator ($25M per year). Reduced the unit cost of chemicals by 3% per year ($750K over three years), and reduced integrator fees by $200K (6%) through strategic selection of an integrator and effective supplier management.

Senior Quality Assurance Engineer | 1999-2004 Developed processes and automation to enable implementation of a Supplier Performance Program (SPP) in

Delta Technical Operations (TechOps); achieved 10% improvement in fill rate across participating suppliers.

1997 – 1999 | General Electric Transportation Systems | Grove City, PennsylvaniaGE is #4 on the current Fortune 500 list. GE is the world’s largest manufacturer of locomotives. The Grove City facility of GE manufactures and overhauls all GE locomotive engines (1500 engines in 1997).

Six Sigma Black Belt Applied Six Sigma methods to improve processes in traction motor and diesel engine manufacturing, reducing

scrap by 50% and realizing $500K+ in process cost reduction.

Mentored six Green Belt candidates to their certification; savings from Green Belt projects were $100K+.

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1979 – 1996 | Texas Instruments – Defense Systems and Electronics Group | Dallas, Texas TI was an industry leader in the development and manufacture of missile and avionics systems, with revenues of approximately $1.8B at the time. TI sold its defense business to Raytheon in 1997 for $2.95B.

Quality Engineer / Quality Engineering Manager Developed ISO-9001 procedure manual for the TI Multi-Chip-Module foundry; a stand-alone manufacturing

facility that commercialized advanced defense electronic packaging technology for customers such as Netscape and NASA. ISO certification allowed qualification of the foundry for these customers and provided substantial cost reduction through statistical control of incoming inspection and manufacturing operations.

Defined management design and configuration controls over CAD supporting manufacturing software, eliminating documentation conflicts that prevented successful first pass build on over 30% of design prototypes.

Led coordination of a corporate printed wiring board specification that standardized design practices across all divisions of the company (commercial and military); reduced cycle time by 40% through front-end manufacturing planning processes, and substantially improved first pass yield of prototype products.

Quality Control Supervisor / Test Manager Increased system test work team output 10% despite 20% attrition in staff through team implementation and

improvement activities in test set utilization.

Education, Certifications, and Professional Development Master of Business Administration, Operations Management | University of North Texas | Denton, Texas

Bachelor of Science, Chemical Engineering | Rensselaer Polytechnic Institute | Troy, New York

Certifications Certified Six Sigma Black Belt | GE | 1999-Present

Certified Senior Examiner | Georgia Oglethorpe Board of Examiners | 2001-Present

The Georgia Oglethorpe Award is the state’s version of the Malcolm Baldrige National Quality Award; both entities help organizations improve their business processes.

Led 5-10 person assessment teams at seven different Georgia organizations / companies in evaluation against world-class business process criteria (similar to the Baldrige criteria).

Each assessment requires 120 hours of application review, analysis, verification, and feedback report generation, and is performed as extracurricular activity.

Certified Professional in Supply Management (CPSM) | 2009-Present

Certified ASQ Quality Engineer / Certified Reliability Engineer | 1986-2002

Certified ISO 9000 Auditor | 2000

Professional Development Toastmasters – Competent Communicator, Competent Leader (currently V.P., Education) | 2006-Present

Institute of Supply Management / (currently President, West Georgia Chapter) | 2008-Present

Recent Papers and PresentationsWrote and presented “Making your Six Sigma Projects Work: Using the Georgia Oglethorpe Criteria to Improve Your Improvement Programs” at the Georgia Oglethorpe Conference and Awards Banquet in 2007.