eric scaduto 2016 resume
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Eric T. Scaduto |14 Curlew Road, Unit B, Quincy, MA 02169 | [email protected] | 617-319-5456
Eric T. ScadutoHealthcare manager with 10 years of administration experience providing superior patient care with efficient, effective patient-centered leadership and mentorship. Involved in billing, cash posting, coding, marketing, patient quality and safety, process improvement, patient education and advocacy, and staff mentorship and training.
o Assisted in Dana Farber's 2015 implementation of Epic including development and implementation of day to day workflows
o Assisted Dana Farber with posting payments in Epic prior to 2015 fiscal year end o Heavily involved in Harvard Vanguard (HVMA) marketing initiatives with the marketing
department, including the development and release of Pediatric well visit video (most watched HVMA marketing video ever), re-designed bio cards for the providers, a Welcome to Cambridge Harvard Vanguard blog entry and video, and development of numerous other blog entries.
o Ran HVMA patient awareness and education events for Patient Safety Week 2013 with former CEO of HVMA Gene Lindsey and Melanoma Monday with my Dermatology Department in 2013 and 2014.
o Named HVMA Patient Safety Champions for July 2013 along with my dermatology departmento 2013 Atrius Health Patient Safety Star for all my work promoting patient awareness and
education and safe, high-quality patient care.o Assisted in BMC's transition into the new Shapiro building in 2011o Worked with BMC IT for successful Pediatrics rollout of new electronic internal referral system
and process including set-up, development, and trainingo Assisted BMC in transition to Enterprise Wide Scheduling (eWs), and trained much of the
outpatient ambulatory pediatric staff
EMPLOYMENT HISTORY
Dana Farber Cancer Institute of Boston, Boston, MA 06/2015 - CurrentSupervisor, Patient Accounting
Direct supervision and support of Commercial Insurance Follow-up team including 11 permanent staff and various temporary staff
Responsible for submitting claims, appeals and refunds, researching denials and outstanding balances, and resolving claims with insurance companies and their third party representatives
Trained on BICS, GE Centricity/IDX, Epic, Metaviewer, and xClaim (Claims Manager) Utilize NEHEN, Epic, and multiple payer websites to obtain eligibility, claim status, authorization Communicate directly with DFCI's insurance representatives to address issues or concerns Assist in training department staff on Epic processes and workflows Trained 2 permanent employees and 6 temps on both GE/IDX and Epic as well as processes,
policies, and workflows Supervisor of the outpatient Stem Cell transplant billing team Assisted Revenue Control team in Epic payment posting prior to end of fiscal year Training of new staff on both departmental workflow, processes, policy, and systems Direct approval of insurance account adjustments and payer and third party refunds
South Shore Skin Center, Norwell, MA 01/2015 - 04/2015Office Manager
Manage busy office with 13 Dermatology/Surgery/MOHS clinicians Focuses include eClinicalWorks EMR, Service Excellence, Quality and Safety IT support including troubleshooting weekly internet outages, installation of software and
hardware, and software support as needed Process evaluation, support, improvement, and implementation Recommendation Letter Available from Practice Administrator
Eric T. Scaduto |14 Curlew Road, Unit B, Quincy, MA 02169 | [email protected] | 617-319-5456
Foxboro Animal Hospital, Foxborough, MA 10/2014 - 12/2014Practice Administrator
Jointly managed staff of 16 including Kennel Assistants, Veterinary Receptionists, and Veterinary and Surgical Technicians (and one floor supervisor)
Focus on process evaluation, improvement, and implementation using lean techniques. Work closely with vendors on renovation plans including computer, cable, Internet, and telephone
providers Founding, monitoring, designing and posting on the FAH Facebook page including weekly and daily
posts, responding to reviews on yellowpages.com, Yelp, and Facebook Focuses include AVImark EMR software, Service Excellence, Quality and Safety Network with local and national businesses including shelters, schools, drug companies and other
organizations (NEADS, Vested Interest in K9s, Inc. , Angel Cat Haven, Final Gift) Attended 12/4 Rhode Island Veterinary Medical Association Scientific Seminar. Courses included:
Practice Management Program, Interviewing/Employee Selection, Performance Management, Social Media Panel Discussion, Marketing 101 for Veterinarians
Harvard Vanguard, Cambridge, MA 05/2012 - 09/2014Clinical Support Supervisor II, Pediatrics and Dermatology
Supervises high volume Dermatology clinic and Pediatric Primary Care clinic Supervise staff of 13 LPNs, Medical Secretary (MS), Medical Assistant (MA)'s, and 1 Referral
Coordinator and supports 2 additional RNs and 6 clinicians in Pediatrics and 2 additional clinicians in Dermatology
Marketing initiatives with the marketing department, including the development and release of Pediatric well visit video (most watched HVMA marketing video ever), re-designed bio cards for the providers, a Welcome to Cambridge Harvard Vanguard blog entry and video, and development of numerous other blog entries.
Focuses include EpicCare, Care Improvement, Service Excellence, and Quality and Patient Safetyo Work closely and collaboratively with departments including Epic, IT, Quality and Patient
Safety & Service Excellence, and Care Improvement (Lean)o Work closely Care Improvement to improve AQC Pedi Well Visit Metrics as well as
spearhead many other Lean Initiativeso “Patient Safety Week” Table during patient safety week 2013 with former CEO Gene
Lindsey o In Gene Lindsey’s Weekly e-mail on March 8th, 2013 and May 10th, 2013
Update clinician templates, scheduling, patient check-out, and many other processes in Pediatrics and Dermatology using lean methodology
Work closely with small subgroup of Pediatric supervisors, as well as members of Quality and Patient Safety and Population Management to develop more user friendly Pediatric Well Visit Defect lists
Developed Behavioral Health Prescription Savings PPT Presentation for Senior Leadership meeting Hold weekly Pediatric clinician and support staff meetings Attend monthly site and central Referral Coordinator and Business Owners Referral Meetings Received Pediatric and Dermatology training in ICD-10
Boston Medical Center, Boston, MA 2008-2012Team Coordinator/Residency Coordinator, Pediatrics and Pediatric Neurology
Eric T. Scaduto |14 Curlew Road, Unit B, Quincy, MA 02169 | [email protected] | 617-319-5456
Managed Pediatrics successful rollout of new scheduling system, Enterprise Wide Scheduling (EWS) including schedule building, staff training, and testing
Worked with IT for successful Pediatrics rollout of new electronic internal referral process including set-up, development, and training
Successful coordination. preparation, management and organization of Pediatric Neurology’s move to the new Shapiro building
Manager of Pediatric Neurology clinic including 7 providers and 6 residents Manage clinical practice space including high volume clinic and 5 satellite locations Supervise staff of administrative coordinators, a nurse, and an ambulatory services rep Executive Assistant for Pediatric Neurology's clinical director Part of the Pediatrics Revenue Team which creates policies to ensure proper charging and billing Manage calendar for division's clinical director Extensive presentation design and development Design and Implementation of policies aimed at increasing work and patient flow Redesign and maintenance of website and review and development of marketing materials Investigate and Resolve all internal and external patient and employee grievances Schedule patient appointments, obtain radiology prior-authorizations and submit referrals Check-in and check-out of patients including co-pay collection and insurance verification Billing and Coding using ICD-9 codes and CPT codes for all inpatient and outpatient billing Training and Orientation of 12 staff within Pediatric Specialties and Pediatric Neurology
EDUCATION/SKILLS
Boston College, Chestnut Hill, MA 2001-2005Major: EnglishDegree Received: Bachelor of Arts in EnglishJournalism, Writing, Editing, Analysis, Research
Skills
Clinical Staff Support and Supervision, Staff Motivation and Mentorship, Care Improvement, Patient Advocacy, Advanced Technological Expertise, Computer Technical Support, Teaching Training and Orientation, Patient Safety Advocacy and Education, Program and Event Coordination, Desktop Publishing and Computer Graphics, Data Analysis, Analytical and Technical skills, Written and Oral Communication, Administration and Operations, Exceptional Customer Service
References
South Shore Skin CenterJeanne Gutowski, Practice Administrator 781.878.6495 x 111 (w)
Recommendation Letter Available
Harvard Vanguard Medical AssociatesThomas Krueger, MD, former Chief, Pediatrics Cambridge 978.317.2971 (m)Laura Houk, MD, Dermatology Cambridge 432.230.6848 (m)Lauren LaGrega, MD Pediatrics Cambridge 516.297.4530 (m)Kevin Sharp, former Epic Business Analyst 978-621-2050 (m)Erica Ribeiro, Safety and Risk Management Specialist 508-887-2122 (m)Bess Gilman, former Supervisor, Med/Surg Specs Cambridge 508-308-7776 (m)
Boston Medical CenterKarl Kuban, MD, Chief, Pediatric Neurology 617-414-4548 (w)Ann Johnson, Operations Manager, Pediatric Specialties 617-414-5943 (w)
Eric T. Scaduto |14 Curlew Road, Unit B, Quincy, MA 02169 | [email protected] | 617-319-5456
Marjorie Oates, Pediatrics Credentialing Coordinator 617-922-8486 (m)
Harvard Business School
Michelle Lussier, former Faculty Assistant, Finance Unit 508-341-5318 (m)