Eric R. Pleiss 907 E 15

th St, Apt 5 Minneapolis, MN 55404 618.303.2966 ericpleiss@gmail.com

Profile Proven educational leader looking to leverage 10+ years of educational training, facilitation, public speaking skills, and expertise in the

educational industry into a training and education management role.

Professional Experience NORTH HENNEPIN COMMUNITY COLLEGE, Brooklyn Park, Minnesota; November 2014 to Present Interim Assistant Director of the Advising Center ● Coordinate more than 200 annual orientation sessions for all student types

o Decreased orientation staffing commitments by 20% and maintained quality

o Streamlined orientation scheduling

● Project Manager for AgileGrad Advising Software Implementation

o Increased advisor/student contact time by 10% over 12 month period

● Increased student technology usage by 25% over an 18 month period

● Manage student-facing CRM technology to track and coordinate outreach efforts

● Supervise three orientation work study employees and 20 volunteer orientation leaders

● Provide work direction and instruction for 12 academic advisors and administrative support staff

● Monitor and manage advisor caseload

NORTH HENNEPIN COMMUNITY COLLEGE, Brooklyn Park, Minnesota; June 2015 to October 2015 Interim Director of the Advising Center ● Supervised 12 full-time academic advisors and two administrative support staff

● Developed and implement retention and outreach initiatives

o Increased early fall semester registration by 5% over the previous year

● Collaborated with other student services directors to lead and direct student support initiatives

o Increased conversion rate of students from orientation to registration by 10% over previous year

● Served on President’s Leadership Committee

● Reviewed and made decisions on a variety of types of student appeals

NORTH HENNEPIN COMMUNITY COLLEGE, Brooklyn Park, Minnesota; June 2013 to November 2014 Academic Advisor for Online, Liberal Arts, and Physical Education Students ● Provided educational advising to assigned caseload of students on academics, financial aid, and career exploration.

● Proactively monitored and tracked students’ academic progress through partnerships with faculty campus community.

● Led and coordinated student success initiatives, through professional level programming and workshops

● Advised Future Health and Fitness Professionals student organization.

● 2014 Excellence in Service Award Winner

UNIVERSITY OF WISCONSIN PLATTEVILLE, Platteville, Wisconsin; March 2011 to May 2013 Outreach Specialist, Distance Learning Center ● Coordinated all assessment/survey distribution, creation and reporting for Distance Learning Center including Advisor, Alumni,

Faculty, Course, Graduation and Alumni assessments

● Monitored student GPAs and contact students in danger of going on academic probation, students on and off of suspension

● Advised undergraduate business students, via phone, email, and in-person.

● Evaluated transcripts and make admissions determinations for new students, transfer students, and returning students

● Served as liaison for Students with Disabilities in Distance Learning

● Wrote grants and worked with other campus departments to collaborate on future grant writing opportunities

● Coordinated, updated and evaluated Online First Year Orientation/Retention Program, Return to Learn

Education

M.S. Ed., Educational Administration and Higher Education: College Student Personnel - August 2010 SOUTHERN ILLINOIS UNIVERSITY, Carbondale, Illinois

B.A., Liberal Arts, Pre-Professional English - December 2007 SOUTHERN ILLINOIS UNIVERSITY, Carbondale, Illinois

Relevant Training

ADA Federal Mandates for Online/Technology Access Online web course, PeopleSoft advisor training/comment entry, Assessing student

learning in-service training, Safe Zone Training, Intercultural Development Inventory training