Eric Martinez Resume (Revised)

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CHRISTINA OLMEDA

ERIC MARTINEZ25 Glenwood StreetSpringfield, MA 01119(413) 364-9924enyce933@gmail.comQUALIFICATIONS:

Managerial Skills, knowledge of administrative and clerical procedures; managing files and records, data entry and other office procedures. Over nine years of experience in customer service interactions with the ability to multitask and work efficiently and effectively. Competent in written and oral communications. Well-organized and motivated to achieve company and personal goals. Proficient with Microsoft Word, Excel, PowerPoint, and Outlook and proficient with PC computers.LICENSURES: Massachusetts Resident Individual Producer License; Property and Casualty. Non-Resident License in the State of Connecticut.PROFESSIONAL EXPERIENCE:

Account Relationship Manager

2013 - PresentThe Axia Group

Springfield, MA Handle all client insurance requests and solicit improved and additional coverages for PL and CL. Prepare and authorize Registry paperwork and ID Cards for auto clients. Assist in the planning and implementation of PL and CL marketing programs. Follow up on lost business, reviewing proposal for coverage and structure, review NB Binder, policies and certificates, and prevent agency E&O exposure. Computerized Vehicle Registration (CVR) Assistant - issued license plates, decals, registrations and renewals to clients.

Customer Service Representative / Saturday Manager

2006 2013

Economy Insurance Agency, Inc.

Springfield, MA

Processed 2As (insurance transfers from previous insurance agencies/companies) Administered policy quotes to potential clients and mailed renewal quotes to insureds. Sorted and distributed incoming mail. Back-up computer systems on a daily basis

Computerized Vehicle Registration (CVR) Assistant - issued license plates, decals, registrations and renewals to clients.

Used computerized filing system to store client information and process data entry.

Collected monthly payments from insureds. Managed employee schedules for weekend shifts. Assisted with

Customer Service Representative; processed policy cancellations, resolved billing complaints, submitted contracts to carriers, processed endorsements and assisted the call center.

EDUCATION:

Liberal Arts and Sociology Courses

2005 2006

Westfield State College

Westfield, MA

COMMUNITY INVOLVEMENT:

Fraternal Order of the Eagles, Volunteer

Springfield, MA

Open Pantry, Volunteer

Springfield, MA

The Pioneer Valley American Red Cross, Volunteer

Springfield, MA