Eric Martinez Resume (Revised)
Post on 13-Apr-2017
ERIC MARTINEZ25 Glenwood StreetSpringfield, MA 01119(413) email@example.comQUALIFICATIONS:
Managerial Skills, knowledge of administrative and clerical procedures; managing files and records, data entry and other office procedures. Over nine years of experience in customer service interactions with the ability to multitask and work efficiently and effectively. Competent in written and oral communications. Well-organized and motivated to achieve company and personal goals. Proficient with Microsoft Word, Excel, PowerPoint, and Outlook and proficient with PC computers.LICENSURES: Massachusetts Resident Individual Producer License; Property and Casualty. Non-Resident License in the State of Connecticut.PROFESSIONAL EXPERIENCE:
Account Relationship Manager
2013 - PresentThe Axia Group
Springfield, MA Handle all client insurance requests and solicit improved and additional coverages for PL and CL. Prepare and authorize Registry paperwork and ID Cards for auto clients. Assist in the planning and implementation of PL and CL marketing programs. Follow up on lost business, reviewing proposal for coverage and structure, review NB Binder, policies and certificates, and prevent agency E&O exposure. Computerized Vehicle Registration (CVR) Assistant - issued license plates, decals, registrations and renewals to clients.
Customer Service Representative / Saturday Manager
Economy Insurance Agency, Inc.
Processed 2As (insurance transfers from previous insurance agencies/companies) Administered policy quotes to potential clients and mailed renewal quotes to insureds. Sorted and distributed incoming mail. Back-up computer systems on a daily basis
Computerized Vehicle Registration (CVR) Assistant - issued license plates, decals, registrations and renewals to clients.
Used computerized filing system to store client information and process data entry.
Collected monthly payments from insureds. Managed employee schedules for weekend shifts. Assisted with
Customer Service Representative; processed policy cancellations, resolved billing complaints, submitted contracts to carriers, processed endorsements and assisted the call center.
Liberal Arts and Sociology Courses
Westfield State College
Fraternal Order of the Eagles, Volunteer
Open Pantry, Volunteer
The Pioneer Valley American Red Cross, Volunteer