Eric Mack Resume (1)

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<ol><li> 1. Eric Mack 600 W. 6th St. APT. 2, Lockport IL 60441 Home: 815-592-0260 - mackattck@hotmail.com Professional Summary Highly enthusiastic, energetic, and reliable customer service professional with three years of supervisor experience. Skill Highlights Active listening skills Seasoned in conflict resolution Courteous demeanor Energetic work attitude Customer service expert Adaptive team player Calm under pressure Computer proficiency Microsoft Word Microsoft Powerpoint Microsoft Excel Work Experience Valet Parker/ Supervisor November 2011 - Present Harrah's Joliet Casino and Hotel - Joliet,IL -Work as a Supervisor half of the week and a Valet Parker the other half. Supervisor: -Handle all guestcomplaints, missing items claims, and damage claims during my shift -Balance valetlabor with businesslevels -Make sure the valet team has all the necessarytoolsto preform job taskson a daily basis -Help valet team if labor can not keep up with business levels -Help Hotel Operations Supervisors with projects if need be *Won Chairman's Award for Leadership in the Finalquarter of 2012 Valet Parker: -Park and Retrieve vehiclesquickly and accurate -Greetevery guest in a professionalmanner -Help guests if possible (ie. load wheelchair into vehicle, put promotion items into vehicle, hold car door while guest gets into it, Education and Training Bachelor of Science:Mass Communication, 2006 University of Saint Francis - Joliet,IL, USA -Graduated with a 3.19 GPA -Made Dean's List in Fall Semester 2005 -Manager of the University Radio Station (WCSF) in 2006 -Student Government Senator in 2005 GeneralEducation, 2001-2003 Joliet Junior College - Joliet,IL, USA- High School Diploma:2001 Joliet Catholic Academy - Joliet,IL, USA -Graduated top 15% of class -Graduated with a GPA of 3.8 out of 4.5 Referencesupon Request: </li></ol>