Eric Lawson10836 Watercress rd.

Strongsville, OH 44149Cell: 440-376-5646

LinkedIn: www.linkedin.com/in/ericlawson1/techhawk57@gmail.com

OBJECTIVEI am seeking a career that allows me to share my creativity and technical abilities.

SUMMARY Over 30 years of experience in technology and communications. Knowledge of Satellite systems, digital cable, telephony, and broadband data. Innovative and connecting people with high tech products.

EXPERIENCE

Cox Communications, OhioTechnical Support, 10/1988 - 8/2014 creating a great customer experience thru problem solving and selling products that meet or exceed expectations. Assisting customers with operation and set up of telephony, broadband data, wireless routers, digital cable, HDTVs, pcs, wireless networks and more. New hire training.New product training and implementation.Dispatching and, providing routing of work and technical support for field technicians.

Warren radio Parma HeightsSatellite and electronics Distributer, 7/1984 - 9/1987Sales and support of satellite systems, consumer electronics, andVender relations.

EDUCATIONPolaris Career Center, Middleburg heights2 year degree electronics, circuit design, and troubleshooting.

Midpark high school, Middleburg HeightsHigh school diploma 6/1986Radio communications lab

SKILLS

Technical Support: Advanced troubleshooting of digital cable, broadband data, Wireless routers, and telephony. Good understanding of windows xp, vista, windows 7 and windows8. Apple /mac book, and I pad products.

Telecommunications: Phone switch technology experience, and set up and securing Home networks.In depth understanding of Icoms, Inav, and oracle systems.

Vendor Management: Creating great relations with multiple electronics and satellite equipment dealers and distribution to offer best products and compatible equipment.

Customer Service: Experienced sales service and troubleshooting over phone and front counter. New hire training in classroom and side by side.

Project Management: Involved in launch of digital cable, broadband data and telephony products. Various sales and support programs.Implementation and improvement to user interface for customer transactions.

INTERESTSNew technologies, creative writing, digital photography, and music.