eric fillerup professional resume
TRANSCRIPT
Eric Fillerup Fixer—Learning and Process Improvement Expert
5540 West Bluevail Court West Jordan, UT 84081 (801) 910.9971 [email protected]
EXPERIENCE
CHG Healthcare, Salt Lake City, UT — Director, Learning and Operations November 2006 - PRESENT
Created a nationally recognized training program for salespeople, sales leaders and business
partners. In addition, improved business processes resulting in cost savings.
● Regularly met with Executive leadership team to identify key strategic learning
and operational problems and create solutions.
● Worked directly with the President of the company to create a training team and
program from scratch.
● Built and lead a team of trainers in Utah, Connecticut and Florida. Leadership
review scores were 23% higher than the company average.
● Personally created courses for salespeople and sales leaders covering topics such as:
negotiation, client development, prospecting, handling objections, value
propositions, coaching and more. Over 60 courses in four years.
● Reviewed business processes and lead improvements that saved the company over
$400,000 in 2015 alone.
● Coordinated with IT, Marketing, Corporate Communications, Finance and other
teams to obtain buy-in and support for company initiatives.
● Built and maintained the company’s first Learning Management System.
● Fixed division problems as they arose by creating multiple solutions. For example,
learning and building a SharePoint site to facilitate inter-office communication.
Cyprus Credit Union, West Jordan, UT—Director of Training JAN 2001 - NOV 2006
Created a well-respected training program for credit union employees and leaders.
Presented to other trainers at a national level via the Credit Union National Association
(CUNA).
● Worked with the Vice President of Operations to build a training program from
one employee to five full-time trainers.
● Created new programs and curriculum for new employees, veteran employees and
leaders.
● Invited to teach curriculum design courses to other credit union trainers at several
CUNA events.
SKILLS
Creator of A to Z solutions
Presentation, facilitation, and coaching
Program and curriculum design
Process improvement and project
management
Quantifiable leadership
Business analysis
Communications (Written and Verbal)
Technology Wizard
Passion for learning
CERTIFICATIONS and AWARDS
Six Sigma Green Belt Certificate
#000103015-001 (Black Belt Course
scheduled for Fall)
Training Magazine Top Training
Company 2014-2009
ATD Instructional Design
Certification
Credit Union National Association
(CUNA) Top National Training
Program and Individual Presenter
Award
LANGUAGES
English, Spanish (Fluent - Translation
Level)