eric burgos amaral resume

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ERIC BURGOS AMARAL PROFESSIONAL SUMMARY Enthusiastic and dedicated employee; with extensive customer service and sales experience, strong integrity and great leadership skills. Focused in pursuing a challenging position to demonstrate my qualifications and abilities; contributing to the success of the employer company goals. SKILLS WORK HISTORY Bilingual Loan Processor GS-5 USDA-Rural Housing Development- St. Louis, MO 01/2015 to 01/2016 Managed with tact and professionalism a high-volume of customer calls, providing services and information related to their mortgage accounts. Gathered and verified all required customer information for payment (CIP), moratoriums and establish DWA plans, insurance claims/payoff purposes. Addressed and resolved customer accounts complaints empathetically and professionally. Mastery of customer service management systems and databases. Insurance Sale Agent Trans-Oceanic Life Insurance Company- 2011-2015 Modeled exceptional customer service skills and appropriate sales techniques for the expansion of client portfolio. Meet with prospective and existing clients to select new products (Life Insurance and Supplemental Disability Insurance) that suit customer needs. Trained new agents on insure polices and sale strategies. Finalized sales collected necessary personal documentation and initiated customer claims. Mortgage Sales Originator Popular Mortgage 2007– 2011 Integrated sales and customer services activities within mortgage products. Direct selling outbound calls; met with prospective clients to advice on mortgage (FHA, Rural Housing, VA, FNMAE Conforming) products to satisfy their specific needs. Collected all personal documentation from client, such as analyze Credit report and verification of employment (W-2) Established goals and possible results with managements to increase production under procedures and quality control allowed. Sales rate successful Customer service expertise Self-driven & Focused Ample software knowledge Willing to learn F-1 S-Santa Ana, Dev. Santa Elvira, Caguas, Puerto Rico 00725 TEL. (787) 746-7307 / (787) 208-9516 E-mail: [email protected] Fully Bilingual (oral and written) Proactive team player Interpersonal communication skills Problem solving strength

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Page 1: ERIC BURGOS AMARAL RESUME

ERIC BURGOS AMARAL

PROFESSIONAL SUMMARY

Enthusiastic and dedicated employee; with extensive customer service and sales experience, strong integrity and great leadership skills. Focused in pursuing a challenging position to demonstrate my qualifications and abilities; contributing to the success of the employer company goals.

SKILLS

WORK HISTORYBilingual Loan Processor GS-5USDA-Rural Housing Development- St. Louis, MO 01/2015 to 01/2016

Managed with tact and professionalism a high-volume of customer calls, providing services and information related to their mortgage accounts.

Gathered and verified all required customer information for payment (CIP), moratoriums and establish DWA plans, insurance claims/payoff purposes.

Addressed and resolved customer accounts complaints empathetically and professionally. Mastery of customer service management systems and databases.

Insurance Sale AgentTrans-Oceanic Life Insurance Company- 2011-2015

Modeled exceptional customer service skills and appropriate sales techniques for the expansion of client portfolio.

Meet with prospective and existing clients to select new products (Life Insurance and Supplemental Disability Insurance) that suit customer needs.

Trained new agents on insure polices and sale strategies. Finalized sales collected necessary personal documentation and initiated customer claims.

Mortgage Sales Originator Popular Mortgage 2007– 2011

Integrated sales and customer services activities within mortgage products. Direct selling outbound calls; met with prospective clients to advice on mortgage (FHA, Rural Housing, VA,

FNMAE Conforming) products to satisfy their specific needs. Collected all personal documentation from client, such as analyze Credit report and verification of employment

(W-2) Established goals and possible results with managements to increase production under procedures and quality

control allowed. Continuous alignment and excellent communication with Process-, Underwriting- and Closing- and Support-

company units to ensure customer satisfaction. Kept abreast of the latest changes to policy, procedures and systems.

F-1 S-Santa Ana, Dev. Santa Elvira, Caguas, Puerto Rico 00725 ● TEL. (787) 746-7307 / (787) 208-9516 ● E-mail: ● [email protected]

Sales rate successful Customer service expertise Self-driven & Focused Ample software knowledge Willing to learn

Fully Bilingual (oral and written) Proactive team player Interpersonal communication skills Problem solving strength

Page 2: ERIC BURGOS AMARAL RESUME

Mortgage Loan Originator First Mortgage 2004– 2007

Integrated sales and customer services activities within mortgage products. Direct selling outbound calls; met with prospective clients to advice on mortgage (FHA, Rural Housing, VA,

FNMAE Conforming) products to satisfy their specific needs. Collected all personal documentation from client, such as analyze Credit report and verification of employment

( W-2). Established goals and possible results with managements to increase production under procedures and quality

control allowed. Continuous alignment and excellent communication with Process-, Underwriting- and Closing- and Support-

company units to ensure customer satisfaction. Kept abreast of the latest changes to policy, procedures and systems.

Mortgage Planner & C.P.OOriental Group 2003– 2004

Integrated sales and customer services activities within mortgage products and back industry. Introduced new clients via outbound calls to real estate brokers and requested for referrals through existing

clients or prospective. Advised clients on mortgage products (FHA, Rural Housing, VA, FNMAE Conforming), IRA and/or any other bank

products Established goals and possible results with managements to increase production under procedures and quality

control allowed. Collect client’s personal information such as analyze credit report and Verification of employments, Originate,

processed and closed mortgage loan. Excellent communication with the company support units. Kept abreast of the latest changes to policy, procedures and systems.

EDUCATION

Bachelor Degree: Business Administration Major Management METROPOLITAN UNIVERSITY OF PUERTO RICO 2001

Associate Degree: ScienceSEMINOLE STATE COMMUNITY COLLEGE, OK 1996PROFESSIONAL DEVELOPMENT INSTRUCTION

Administration related courses of University of Texas Panamerican NMLS registration, #307108  (20hrs required from S.A.F.E as Loan Mortgage Originator)   Short-Sale Certificate   Foreclosed Properties HUD and FHA 203K   Bankruptcy and credit profile   Financial Mortgage   Puerto Rico Property Taxes   Legal Aspects, Heritage and Testaments   Veterans Financial Loans (V.A. Loans)