EpiCore

Scott CarlsonJonathan GibbsRobbie GoreChandra LollisMatt PetrusJohn TaylorAlexshondra Willis

ContractSystems Request

Project Plan

Overview

1. Introduction to EpiCore2. EpiCore Contract3. Introduction to Tyner Petrus4. Systems Request5. Project Plan6. Conclusion

EpiCore

Tagline– Core Values. Legendary Results.

Objective– To provide top-quality solutions to businesses by

maximizing communications and utilizing an entity's strengths to their highest potential. We strive to achieve A-grade work by holding our team members to the same or higher quality that our clients request from us.

Contract

Team Review Board

–Violating policy, dismissal from a meeting, or failing to submit a Peer Review Analysis

–Comprised of all members not suspected of any charges

–Ms. Blackman has the right to step-in and have the Team Review Board immediately enter deliberations.

Tyner Petrus Co., Inc.

Tyner Petrus Co., Inc.

– Providing excellent customer service and competitive prices since 1982

– Family owned and operated by West Monroe natives

– Began selling feed and seed then moved into providing hardware

– Added sporting goods in 1996

Tyner Petrus Co., Inc.

– Growth• Constantly growing and adding services • Recently opened a 25yd rifle range where they offer

concealed carry courses

– New location in Monroe

Systems Request

Core Business

Tyner Petrus Co., Inc.

– Hardware and sporting goods retailer

– Large selection of inventory

– Competitive prices

– Dedicated to customer service

Existing System

Payroll System• Completely paper-based• Inefficient• Potential for inaccuracies/discrepancies• Wastes administrative time

Returns System• Currently, there is no system in place for returns to manufacturers

Gun Repairs System• Hand-written• Time consuming• Potential for mass confusion

Business Need

Payroll system• More efficient and effective way to manage employees and employee

payroll, thus saving both time and money

Returns System• Will assist Tyner Petrus in being compensated for returned goods to

manufacturer• Will help customers get the replacements they need when they need

it, thus increasing customer satisfaction

Gun Repairs System• Will allow Tyner Petrus to provide their customers with better service

Functionality

After speaking with our sponsor and researching the companies current systems, we have identified 3 business processes which can be improved by being made electronic and/or

automated.

Employee Database and Payroll SystemReturns System

Gun Repairs Database and Ticketing System

Employee Database and Payroll System

Purpose:Automation of employee clock in and out

procedure

–Slide card system–Direct deposit capabilities–Log hours for each pay period–Automatically place information on checks

Returns System

Purpose:Aid in the effort to get credit back from the

manufacturers

–Tracking of why, when, for whom, and to which manufacturer an item was sent back.

–Receiving updates on the status of returned items

Gun Repairs Database and Tracking System

Purpose: Better tracking of the gun repair services

–Maintain information about each gun brought in•Contact info•Reason repair is needed•Expected pick-up time

–Create an invoice for each gun repair

Expected Value

Tangible: – The employee database and payroll system will cut down on

paperwork and administration tasks. This will save time.

– The returns database will likely help Tyner Petrus regain money on defective products.

– The gun repairs database will allow Tyner Petrus to ensure proper payment is received for the repair work done.

Expected Value

Intangible: – By use of the returns system, Tyner Petrus may be able to

get replacement products for customers, this in turn will increase customer loyalty

– The returns system will also create a less stressful way of dealing with returns, thus a happier workplace.

– Administrative employees may be happier due to less paperwork, and be able to work more efficiently.

Expected Value

Intangible: – Accurate scheduling will boost employee morale.

– An accurate time tracking system coupled with a better payroll system will result in satisfied employees.

– Maintaining accurate information on the repair work done will result in a more satisfied customer.

Special Issues or Constraints

– Time frame to complete system planning, analysis, and design is short and strict. There is not much room for error.

– Systems must be functional and reliable.

– Systems must be user friendly.

– Systems must be secure as they will contain sensitive information.

Project Plan

Conclusion

1. EpiCore Contract

2. Sponsor - Tyner Petrus Co., Inc.

3. Systems Request

4. Project Plan

Questions