Enterprise Search - myVertica search revealed executives at the top performing companies ... • WWT Oracle R12 Upgrade in full swing ... Lessons Learned • Agile!

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  • Enterprise SearchWorld Wide Technology, Inc.

    Susan McClaren

    James Nippert

  • WWT Enterprise Content Managment

    Our Teams Mission is:

    Providing enterprise solutions that enable users to efficiently FIND, store and share relevant content.

  • With $7.4B in annual revenue, WWT is a financially strong, privately-held technology integrator

    Who We Are

    $8B

    $7B

    $6B

    $5B

    $4B

    $3B

    $2B

    $1B

    $020152014201320122011201020092008200720062005

    WOMENDIVERSITY

    MILLENNIALS

  • Our PartnersSTRATEGIC

    EMERGING

    #1 #1 #2 #1 #1 #1#3#2

  • Confusion, change, disruption and opportunity.

  • The Complaint

    Search Sucks

  • The Problem

    Existing Intranet built on SharePoint 2010 OOTB Search

    100+ Corporate Applications each with proprietary search

    Path of Least Resistance means no user Metadata

    I can never find what Im looking for

  • The Problem cont.

    SharePoint WWT.com Salesforce

    Exchange Dropbox ServiceNow

  • Enterprise Search Affects Productivity

    The Butler Group reports up to 10% of staff costs are lost because

    employees are unable to find the right information to do their jobs. (2006)

    In a study of over 1000 middle managers, Accenture found that managers

    spend up to 2 hours a day searching for information, and more than 50% of

    the information they obtain has no value to them. (2007)

    According to the New York Times, data scientists spend 50-80% of their time

    collecting and prepping data. (2014)

    An Aberdeen Group study of 188 organizations that had implemented

    enterprise search revealed executives at the top performing companies

    within those examined saved 6 hours a week looking for information,

    compared to 1 hour for executives at the other companies. (2009)

    10%

    50%

    50-80%

    6 Hours

  • The Solution

    A true Enterprise Search solution was needed.

    Intelligent, contextual search that looks into document contents

    Federated one-stop-shop searching across siloedcontent sources for enterprise content

    Configurable/customizable platform with ability to tune accuracy

  • The Solution cont.

    SharePoint WWT.com Salesforce

  • The Tool

    RFP Process with all vendors in Enterprise Search Magic Quadrant

    Downselected 2 vendors for On-Site POC

    Winner:

    Reason: Extensibility, Scalability, and Customizable!

  • Implementation

    Resourcing WWT Oracle R12 Upgrade in

    full swing HP/HPE Split

    Scope Creep Automation Requirement New Data Sources (Exchange)

    New vs. Old UI Churn

    Challenges

  • Implementation cont.

    Preparation Bad reputation to repair

    Integrations SharePoint

    Enterprise Involvement Pilot Program Infomercial Series Launch Event

  • The End Result: Fetch!

  • Results

    0

    1

    2

    3

    4

    5

    6

    1 2 3

    Overall Feedback

    Series1 Series2

    0

    10

    20

    30

    40

    50

    60

    1 2 3 4

    How Many Pages

    Series1 Series2

  • Results cont.

    just Fetched the MBE certificate. No need for emailing around to find the document and the document was located

    and to the requester in no time. #itwassofetch!

    Since Fetch results are now in the first page!

    I never knew what love truly means until I

    used Fetch the first time.

  • Lessons Learned

    Agile! Be more iterative

    The less data, the more accurate the search Filtering Date cutoffs

    No two shops have the same Search needs User feedback throughout implementation/pilot Start small dont overcustomize or assume Continuous feedback loop

  • Whats Next?

    Mobile First UI

    SharePoint Online Connector

    Expertise Finder

    OneDrive, Box, and Dropbox Connections

    Custom Application Connector Index any JSON or XML output

  • Questions?