enterprise risk management (risk identification and assessment )
TRANSCRIPT
Strategic area Budget Parameter(%)
Actual result(%)
Impact of Risk
Risk owners
Customer satisfaction 90% 45% High Mgt, HR,
Operation & sales
Waiting time 90% 50% Medium HR, Sales team &
Operations
Customer loyalty 95% 40% High Sales, Operation &
HR
Cost reduction 5% 15% Low Mgt & Finance
dept.
Increase in revenue 95% 40% High Sales team,
Operation
Increase in profitability 95% 35% High Sales, Finance,
operation
Business process efficiency 95% 40% High Internal control &
mgt
Lower cycle time 95% 85% Low All dept.