enterprise chat and email installation and configuration ... americas headquarters cisco systems,...

Download Enterprise Chat and Email Installation and Configuration ... Americas Headquarters Cisco Systems, Inc

Post on 11-Jun-2020

1 views

Category:

Documents

0 download

Embed Size (px)

TRANSCRIPT

  • Enterprise Chat and Email Installation and Configuration Guide, Release 12.0(1) For Packaged Contact Center Enterprise

    First Published: June 28, 2019 Last Updated: October 24, 2019

    Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA https://www.cisco.com Tel: 408 526-4000

    800 553-NETS (6387) Fax: 408 527-0883

    http://www.cisco.com

  • THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

    THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

    The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCBs public domain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California.

    NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

    IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.

    Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to https://www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)

    Enterprise Chat and Email Installation and Configuration Guide: For Packaged Contact Center Enterprise. October 24, 2019

    Copyright © 2016–2019, Cisco Systems, Inc. All rights reserved.

  • Contents

    Preface ...............................................................................................................................................10

    About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

    Change History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

    Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

    Communications, Services, and Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . 12

    Cisco Bug Search Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

    Field Alerts and Field Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

    Documentation Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

    Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

    Chapter 1: Planning..........................................................................................................................14

    Identifying Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

    File Server Component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

    Database Server Component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

    Messaging Server Component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

    Application Server Component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

    Web Server Component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

    Services Server Component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

    Understanding Deployment Models for ECE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

    Collocated Deployment for ECE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

    Distributed-Server Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

    Planning Components for Specific Configurations and High Availability. . . . . . . . . . . . 18

    Planning the File Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

    Planning the Database Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

    Installing the Application on a SQL Server 2016 Cluster . . . . . . . . . . . . . . . . . . 18

    Planning Database Server Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

    Choosing Authentication Method for Database Connectivity. . . . . . . . . . . . . . . 19

    Planning Messaging Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

    Planning Services Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

    Planning Application Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

    Planning Web Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

    Load Balancing Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

    Planning for High Availability Across Geographies. . . . . . . . . . . . . . . . . . . . . . . . . . 20

  • For 400 Agent Deployments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

    For 401 to 1500 Agent Deployments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

    Installing ECE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

    Chapter 2: Pre-Installation Tasks..................................................................................................24

    Preparing Virtual Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

    Obtain Installation Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

    Download OVA for ECE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

    Create Virtual Machines from the OVA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

    Install Microsoft Windows Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

    Install VMware Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

    Install Microsoft SQL Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

    Mounting and Unmounting ISO Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

    Disabling Loopback Adapter Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

    Verifying Network Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

    Configuring Port Numbers Between Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

    Setting Up User Accounts and Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

    Setting Up Domain Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

    Configuring Permissions on Active Directory Server. . . . . . . . . . . . . . . . . . . . . . . . . 31

    Setting up Distributed File System (DFS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

    Enabling PowerShell Remote Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

    Preparing Database Server VMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

    Setting up for Always On Availability Group Clustering. . . . . . . . . . . . . . . . . . . . . . 34

    Installing SQL Ser

Recommended

View more >