enhancing mediation skills through online simulations giuseppe leone, mediator
TRANSCRIPT
Enhancing Mediation Skills
Through Online Simulations
Giuseppe Leone, Mediator
Virtual Mediation LabPilot Project Sponsored by
VirtualMediationLab.com
VML Goal and Results
Show How Mediators Around the World
Can Practice and Improve Their Skills
Through Online Mediation Simulations
VML GOAL
50 Simulations with 62 Mediators From 22Countries - From January to June 2012
VML RESULTS
50 Simulations with 62 Mediators From 22Countries - From January to June 2012
On a Scale from 1 (Waste of Time) to 10 (VeryInteresting) - Final Result = 9.9
VML RESULTS
50 Simulations with 62 Mediators From 22Countries - From January to June 2012
On a Scale from 1 (Waste of Time) to 10 (VeryInteresting) - Final Result = 9.9
9-Page Report and 8 Video Interviews withMediators/Participants
VML RESULTS
AGENDA
Why Skype?
AGENDA
Why Skype?
Format of VML Simulations
AGENDA
Why Skype?
Format of VML Simulations
Hardware, Software & Cost to Participate/Run
AGENDA
Why Skype?
Format of VML Simulations
Hardware, Software & Cost to Participate/Run
5 Benefits for Mediators
AGENDA
Why Skype?
Format of VML Simulations
Hardware, Software & Cost to Participate/Run
5 Benefits for Mediators
5-Min Video Based on Real Simulation
AGENDA
Why Skype?
Format of VML Simulations
Hardware, Software & Cost to Participate/Run
5 Benefits for Mediators
5-Min Video Based on Real Simulation
Lessons Learned
AGENDA
Why Skype?
Format of VML Simulations
Hardware, Software & Cost to Participate/Run
5 Benefits for Mediators
5-Min Video Based on Real Simulation
Lessons Learned
What’s Next
AGENDA
WHY SKYPE
Very Popular. Skype = Video Conference
WHY SKYPE?
Very Popular. Skype = Video Conference
Main Focus on Images (Body Language)
WHY SKYPE?
Very Popular. Skype = Video Conference
Main Focus on Images (Body Language)
Easy & Simple to Use
WHY SKYPE?
Very Popular. Skype = Video Conference
Main Focus on Images (Body Language)
Easy & Simple to Use
Available on PC/Mac, Ipad, Smart Phones...
WHY SKYPE?
Very Popular. Skype = Video Conference
Main Focus on Images (Body Language)
Easy & Simple to Use
Available on PC/Mac, Ipad, Smart Phones...
FREE for Participants
WHY SKYPE?
FORMAT OF VML SIMULATIONS
1. 60-MIN MEDIATION SESSION
Who Participates
1. 60-MIN MEDIATION SESSION
Who ParticipatesWhat We Simulate
1. 60-MIN MEDIATION SESSION
Who ParticipatesWhat We SimulatePurpose of the Simulation
1. 60-MIN MEDIATION SESSION
Who ParticipatesWhat We SimulatePurpose of the SimulationDifferent Cases, Roles & Scripts
1. 60-MIN MEDIATION SESSION
Who ParticipatesWhat We SimulatePurpose of the SimulationDifferent Cases, Roles & Scripts
Joint & Private Sessions
1. 60-MIN MEDIATION SESSION
Who ParticipatesWhat We SimulatePurpose of the SimulationDifferent Cases, Roles & Scripts
Joint & Private Sessions
3 Assumptions
2. DEBRIEFING SESSION
What Happened?
2. DEBRIEFING SESSION
What Happened?Mediator Shares His/Her Perspective
2. DEBRIEFING SESSION
What Happened?Mediator Shares His/Her PerspectiveParties Share Their Perspectives
2. DEBRIEFING SESSION
What Happened?Mediator Shares His/Her PerspectiveParties Share Their Perspectives What Worked Well, Not-So-Well – and
Why?
2. DEBRIEFING SESSION
What Happened?Mediator Shares His/Her PerspectiveParties Share Their Perspectives What Worked Well, Not-So-Well – and
Why?All Mediators Are Eager to Learn
3. VIDEO RECORDING
Learning by Watching Yourself
3. VIDEO RECORDING
Learning by Watching YourselfLearning by Watching Other Mediators
(Different Methods, Techniques, Styles)
3. VIDEO RECORDING
Learning by Watching YourselfLearning by Watching Other Mediators
(Different Methods, Techniques, Styles)
4. EXIT SURVEYS
On a Scale from 1 to 10, How Useful ...Feedback, Comments, Suggestions
VML Hardware, Software & Cost
Hardware
PC/Mac, Internet, Headset
Software
Skype - FREE
HW, SW & COST TO PARTICIPATE
HardwarePC/Mac, Internet, Headset
SoftwareSkype Premium ($9 per month)SW for Video Recording ($1 per month)
HW, SW & COST TO RUN VML
HardwarePC/Mac, Internet, Headset
SoftwareSkype Premium ($9 per month)SW for Video Recording ($1 per month)
Google Docs/Forms - FREEYouTube - FREE
HW, SW & COST TO RUN VML
HardwarePC/Mac, Internet, Headset
SoftwareSkype Premium ($9 per month)SW for Video Recording ($1 per month)
Google Docs/Forms - FREEYouTube - FREEFREE Tutorials on YouTube
HW, SW & COST TO RUN VML
5 BENEFITS FOR MEDIATORS
1. Practice and Improve Your Mediation Skills
5 BENEFITS for MEDIATORS
1. Practice and Improve Your Mediation Skills
2. Reflect & Learn from Own Mistakes
5 BENEFITS for MEDIATORS
1. Practice and Improve Your Mediation Skills
2. Reflect & Learn from Own Mistakes
3. Observe and Learn from Other Mediators
5 BENEFITS for MEDIATORS
1. Practice and Improve Your Mediation Skills
2. Reflect & Learn from Own Mistakes
3. Observe and Learn from Other Mediators
4. Test New Techniques in Safe Environment
5 BENEFITS for MEDIATORS
1. Practice and Improve Your Mediation Skills
2. Reflect & Learn from Own Mistakes
3. Observe and Learn from Other Mediators
4. Test New Techniques in Safe Environment
5. Discover How Online Mediation Works and How to Integrate Online and Face-to-Face Mediation
5 BENEFITS for MEDIATORS
5-Min VIDEO
Based on Actual Simulation
LESSONS LEARNED
MEDIATING WITH SKYPE
After 5-10 Minutes...
LESSONS LEARNED
After 5-10 Minutes...
Main Focus on Images (Body Language)
LESSONS LEARNED
After 5-10 Minutes...
Main Focus on Images (Body Language)
Easy to Set Up & Switch Between Joint and Private Sessions
LESSONS LEARNED
After 5-10 Minutes...
Main Focus on Images (Body Language)
Easy to Set Up & Switch Between Joint and Private Sessions
It Does Not Matter Where Parties Live(Which Factors Determine the Quality of aVideo Conference)
LESSONS LEARNED
Parties Sense of Safety, Ease, Comfort
LESSONS LEARNED
Parties Sense of Safety, Ease, Comfort
Mediators Learn to Ask Fewer and Shorter Questions (Making Each Word Count)
LESSONS LEARNED
WHAT'S NEXT
1. MEDIATORS
Can Participate in Virtual Mediation LabSimulations – FREE to Try
More Roles (Comediator, Attorney, Union Rep)
WHAT'S NEXT
2. COMMUNITY MEDIATION CENTERS
Manage/Schedule How Their Mediators WillParticipate in VML Simulations
WHAT'S NEXT
2. COMMUNITY MEDIATION CENTERS
Manage/Schedule How Their Mediators WillParticipate in VML Simulations
Learn How to Set Up, Manage & Run on TheirOwn a Program Like VML(On Site Training Is Available)
WHAT'S NEXT
