The Way Forward

Feb 2013

How we got here

20122011 2013

Feb 2011Launch

16 people

Jan 2012Inbox

200+ customers>1.000.000.000 conversationsdelivered in Engagor

The Future of Social Media

• The 4 steps of Social Media Adoption• 80% of the companies follow the same path

PR & Communications

1

Monitoring Analytics Engagement

Marketing

2

Monitoring Analytics Engagement

Marketing & Customer Service

3

Monitoring Analytics Engagement

A Social Media Team is born

4

Monitoring Analytics Engagement

Specialized Social Media Teamsneed Specialized Tools

Measure Results

Analytics

Engagement

Monitoring

Real-time collaboration

CRM

The Social Enterprise

Social Media Team

⬌ Customer Support⬌ Marketing⬌ HR⬌ Sales⬌ PR

CRM Integration

See relevant conversations at a glance

Profile Tags

Get details of any social profile

How does this person interact with you?

Notes

Twitter Following

Salesforce.com / Zendesk / Desk.com / … anything! …

Team Performance

Chat

Chat

Advanced Text Analytics

The EndTime to relax and get some drinks!