engage more customers re-build trust in internet services, open-xchange - univention summit 2015

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Engage more Customers Re-build Trust in Internet Services Chris Latterell VP Marketing, Open-Xchange January 15, 2015

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Page 1: Engage more Customers Re-build Trust in Internet Services, Open-Xchange - Univention Summit 2015

Engage more Customers Re-build Trust in Internet Services

Chris Latterell VP Marketing, Open-Xchange January 15, 2015

Page 2: Engage more Customers Re-build Trust in Internet Services, Open-Xchange - Univention Summit 2015

Univention Summit 2015 – better together

! Opening the IT Marketplace ! Why Trust Matters !   Who is Open-Xchange !   Value for Value: OX App Suite ! Trusted Internet Services !   Open Cloud Alliance ! Acting on Principles

Agenda

Page 3: Engage more Customers Re-build Trust in Internet Services, Open-Xchange - Univention Summit 2015

Univention Summit 2015 – better together

Technology's promise?

Bring us closer together!2007! Separates us!

2017!

?!5X!

source: Cisco Visual Networking Index report, June 2014 http://www.cisco.com/c/en/us/solutions/service-provider/visual-networking-index-vni/index.html)

Page 4: Engage more Customers Re-build Trust in Internet Services, Open-Xchange - Univention Summit 2015

Univention Summit 2015 – better together

Business of the Web: not a free market

Hardware! Music / Print!

Apps! Email! Browsers! Mobile Ads/OS! Video/Movies!Livingroom/TV! Navigation/Maps! Computer OS! Music Service! IP Telephony! HTML5! !

E-Books!

Advertisement!

Search! Cloud! Apps!

Computer Software!

Peripherals! Media Players! Web Graphics! Gaming! Phones! Pads!

Page 5: Engage more Customers Re-build Trust in Internet Services, Open-Xchange - Univention Summit 2015

Univention Summit 2015 – better together

ISP's, Hosters, Telcos, Carriers, ICT Industry: all threatened by monopolistic silos.

Page 6: Engage more Customers Re-build Trust in Internet Services, Open-Xchange - Univention Summit 2015

Univention Summit 2015 – better together

The Consumer is losing Control Datakraken are eating our life's information

Page 7: Engage more Customers Re-build Trust in Internet Services, Open-Xchange - Univention Summit 2015

Univention Summit 2015 – better together

Data Freedom to the People Liberation from the datakraken

Page 8: Engage more Customers Re-build Trust in Internet Services, Open-Xchange - Univention Summit 2015

Univention Summit 2015 – better together

Portfolio at-a-glance

2011!2010!2009!2005…2008! 2012!

OX Text OX App Suite™ OX Server 5

2013!

OX Spreadsheet, OX Drive, OXaaS, OX

Messenger, OX Guard

•  Founded 2005 •  145 Employees •  40% CAGR •  Deloitte fast 50

winner •  1st tier

customers, investors,board

2014!

OX Server 6

8M 15M 24M 42M 60M 82M 120M

Page 9: Engage more Customers Re-build Trust in Internet Services, Open-Xchange - Univention Summit 2015

Univention Summit 2015 – better together

OX App Suite: the Platform

OX Portal Centralized Digital Hub Social Integration Customized Widgets (open API) Advertising Options

OX Unified PIM Mail Contacts Calendar Tasks

OX Viewer •  PDF •  Word •  Excel •  PowerPoint

OX Documents •  OX Text •  OX Spreadsheet

MS Outlook Connector •  For Outlook power-users

OX Drive •  Cloud Storage Solution •  Native Device Apps

OX Guard •  Single-click security

Email, files

OX Messenger •  Real-time communication •  Chat/IM, presence, video

OX Mobility •  Native Device Integration •  Sync of PIM Functionality

Page 10: Engage more Customers Re-build Trust in Internet Services, Open-Xchange - Univention Summit 2015

Univention Summit 2015 – better together

Re-create the marketplace for your customers

Recirculation!Drive your customers to all corners of your business; !maximize ARPU!

Retention!Keep Customers!Reduce churn!Competitive edge!

Revenue!New revenue streams!Integrate upsell paths!Extend portfolio selling!

Page 11: Engage more Customers Re-build Trust in Internet Services, Open-Xchange - Univention Summit 2015

Univention Summit 2015 – better together

In Good Company

Page 12: Engage more Customers Re-build Trust in Internet Services, Open-Xchange - Univention Summit 2015

Univention Summit 2015 – better together

Open and Trusted ISV's Cloud Service Providers

OX & the Open Cloud Alliance

SMB's

Page 13: Engage more Customers Re-build Trust in Internet Services, Open-Xchange - Univention Summit 2015

Univention Summit 2015 – better together

1.  A Service you use must be available from many providers

2.  It must be possible to move your data from one to the other

3.  The Service must (also) be available as Software

4.  The Software should be available in Source Code to everyone

Open-Xchange develops real-time communications and collaboration software and delivers it via a customer engagement platform for service providers with a simple approach:

Responsive design, extensible/modular back-end (OSGi), JavaScript, webRTC; SLES, RHEL, Debian, Univention Corporate Server, CentOS

Page 14: Engage more Customers Re-build Trust in Internet Services, Open-Xchange - Univention Summit 2015

Univention Summit 2015 – better together

More Information?

! Stop by our demo-point ! [email protected] !  +49 (2761) 83 85 0 ! www.open-xchange.com

#StayOpen