engage emea 2010 - ads, apps & analytics

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Page 1: Engage EMEA 2010 - Ads, Apps & Analytics
Page 2: Engage EMEA 2010 - Ads, Apps & Analytics

Ads, apps & analyticsJustin Kistner, Sr. Mgr. of Social

Page 3: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

The same old sales funnel

Media

Page 4: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

3 tribes of social media marketing

Page 5: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

3 tribes of social media marketing

Our focus

Page 6: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

Facebook campaigns 101

Page 7: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

Classic online marketing spend•Where is the money spent today?•Search/ads, email, & website command 83% of

budget

Acquisition

Subscription

Conversion

Page 8: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

Social media marketing spend

Acquisition

Subscription

Conversion

•Social media marketing is an evolution of classic online marketing. Based on the same equation.

Page 9: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

Social media marketing spend

Acquisition

Subscription

Conversion

•Social media marketing is an evolution of classic online marketing. Based on the same equation. Measuring the return on your

marketing spend still uses these metrics

Page 10: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

But, campaigns work a little differently

Page 11: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

Facebook is a destination site

http://blog.nielsen.com/nielsenwire/online_mobile/facebook-users-average-7-hrs-a-month-in-january-as-digital-universe-expands/

Page 12: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

Start by building a fan base

How•Contact your existing customers•Advertise

Page 13: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

Start by building a fan base

How•Contact your existing customers•Advertise

Ads Secret•Targeting likes is better than interests•Pictures are the secret to good ads

Page 14: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

Use ads to retarget your fans

How•Use like targeting to reach only your fans

Page 15: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

How•Use like targeting to reach only your fans

App Secret•Calls to action for engagement work better than conversion•Drive traffic inside Facebook

Use ads to retarget your fans

Page 16: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

How•Offer fans the ability to invite, like, or share

Fans share their engagement

Page 17: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

How•Offer fans the ability to invite, like, or share

Earned Media Secret•Users share to make statements about their identity

Fans share their engagement

Page 18: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

Earned media repeats the cycleHow•Activity is shared in the news feed•Average user has 130 friends

Page 19: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

Earned media repeats the cycleHow•Activity is shared in the news feed•Average user has 130 friends

Campaign Secret•More than 3 wall posts a week is consider too much•Content ages every 10-14 days

Page 20: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

Successful social media marketing

Be good at these

Page 21: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

Successful social media marketing

Ads•Targeting and optimization at scale

Page 22: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

Successful social media marketing

Ads•Targeting and optimization at scale

Apps•Fresh content and testing

Page 23: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

Successful social media marketing

Ads•Targeting and optimization at scale

Apps•Fresh content and testing

Earned media•Identity

Page 24: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

Successful social media marketing

Ads•Targeting and optimization at scale

Apps•Fresh content and testing

Earned media•Identity

Measure & Improve

Page 25: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

Example campaigns

Page 26: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

Contests

Page 27: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

Special offers

Page 28: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

Exclusive content

Page 29: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

Engagement

Page 30: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

Earn media

Page 31: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

Ecommerce

Page 32: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

B2B

Page 33: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

Takeaways•Method: Keep it in Facebook•Tools: Ads, apps, and analytics•Goals: Engagement & Earned Media

Page 34: Engage EMEA 2010 - Ads, Apps & Analytics

Presenter: @justinkistner Hashtag: #wtengage

Questions?