enabling a transparent, open, and collaborative government
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How to use social media to implement a Enabling a Transparent, Open, and Collaborative Government?TRANSCRIPT
Enabling a Transparent, Open, and Collaborative Government through Social Media
Gohar Feroz Khan, Ph.D.Assistant Professor, Korea University of Technology & Education (KoreaTech)Research: Center for Social Media Technologies I blog hereTwitter: @gfkhan
Prepare for: UN-APCICT Regional Capacity-Building Workshop on Social Media for Development 30 June- 2 July 2014 Incheon, Republic of Korea
Table of Contents
Introduction What is social media? What is Social media-based government?
Enabling social media-based govt. Sharing Participation Collaboration openness
Concluding Remarks
What is Social Media? Social media consists of a variety of tools
and technologies that includes: Collaborative projects (e.g., Wikipedia and wikispaces), Blogs (e.g., WordPress) and microblogs (e.g., Twitter), Content communities (e.g., YouTube), Social networking sites (e.g., Facebook), Virtual game worlds (e.g., World of Warcraft), Virtual social worlds (e.g., Second Life), and
A more realistic definition?
Any online tools that enables us to: Participate, collaborate, create, and share content
in a many-to-many context can be called social media.
Content: info, audio/video, profiles, pics, text, etc. Examples: happy bean, former book?
What is Social Media-Based Government?
Social Media-Based Government?
“is a governance culture of transparency, openness, [sharing], and collaboration facilitated [or fostered] by social media.”
Two way relationship…
“is a governance culture of transparency, openness, [sharing], and collaboration facilitated [or fostered] by social media.”
Two way relationship…
(Khan, 2013, p. 8).
Social Media-Based Government?
Social MediaSocial MediaCulture Culture
Can Fostered
Is needed for
Two way relationship…
Social Media-Based Government?
In other words, without a culture of transparency, openness, sharing, and collaboration in place…..
In other words, without a culture of transparency, openness, sharing, and collaboration in place…..
Social Media
is Useless
Social Media
is Useless
How does your government use social media?
A quick survey
Social media is used in public sector
Key findings
Posts, Likes, Tweets, & Shares
Posts, Likes, Tweets, & Shares
Mass collaborations, citizen sourcing, co-creation, etc.
Mass collaborations, citizen sourcing, co-creation, etc.
Social transactionSocial transaction
The reality
Posts, Likes, Tweets, & Shares
Posts, Likes, Tweets, & Shares
Mass collaborations, citizen sourcing, co-creation, etc.
Mass collaborations, citizen sourcing, co-creation, etc.
Social transactionSocial transaction
Enabling Social Media-based Government (SMG)
Enabling Social Media-based Government (SMG)
What to Share?
How to Share?
Through An official Twitter count An official Facebook Fan page An official YouTube Channel An official Blog
Example 1
Example 2
Twitter Data example
http://research.larc.smu.edu.sg/palanteert/v2/
Enabling Participation
Examples
Enabling Mass Collaboration
Crowd sourcing Adopt a Fire hydrant
Where ordinary people take responsibility for digging out a fire hydrant after it snows.
Social Media for Government-UNAPCICT Technical Guide
Crowd sourcing: Example 2
Adopt a Tsunami Siren Where ordinary citizens take responsibility for taking care of
Tsunami Sirens installed in Honolulu.
Social Media for Government-UNAPCICT Technical Guide
C2C
Mass Collaboration
Crowd Funding
Enabling Openness
Open Data
Open Data
Open Data
Open Data
Gap minder
Non-profit initiative
Final Note…remember that…
It is more than just “likes” and “tweets” Once the social media present is
established: Sustain it Monitor it (e.g., social analytics) Be responsive Built trust
Otherwise, your organization will lose face
Final Note…remember Plan a head
Establish a sound social media strategy and policy
Involve all stakeholders
Assign dedicated resources Time, technical, financial, and human
resources
Conclusion May social media tools are available
Think how you can leverage based on your department requirement
Find where your community is and engage it there
If the available tools don’t work for you, create one.