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  1. 1. ESB-2013-0113
  2. 2. ESB-2013-0113
  3. 3. American Fidelity Assurance Company We Believe Benefit design and delivery should be simple Employee benefits and services should provide added value Controlling costs is important Customer Service is Key ESB-2013-0113
  4. 4. American Fidelity Assurance Company What We Do Specialize in offering benefits and services for employer groups and employees Provide services to help employers and employees save money Offer supplemental insurance benefits Make benefit utilization simple ESB-2013-0113
  5. 5. American Fidelity Assurance Company How We Do It Niche Market Focus Local Salaried, Career Account Managers Top Quality Customer Service Financial Strength1 1 www.ambest.com/consumers (April 3, 2012) (A+ is the 2nd out of 16 with 1 being the highest) ESB-2013-0113
  6. 6. ESB-2013-0113
  7. 7. Expense Management Services Section 125 Plans Flexible Spending Accounts (FSA) Health Savings Accounts (HSA) Health Reimbursement Arrangements (HRA) Pre-Tax Transportation Benefits Some of our products and services may be provided by third party contractors or affiliated companies. Services listed may not be available in all states. ESB-2013-0113
  8. 8. Expense Management Services Section 125 Plans 25 year history with over 7,500 Plans Year-round assistance including plan setup, employee education, and enrollment Compliance support team with hotline and VIP Email notifications ESB-2013-0113
  9. 9. Expense Management Services Flexible Spending Accounts Employee and employer tax savings Uniform Coverage Risk Insurance Plan Complimentary debit card and direct deposit Online claim submission and mobile app coming soon! ESB-2013-0113
  10. 10. Expense Management Services Health Savings Accounts Triple tax-savings advantage Convenient, secure online system Mutual fund options available Employee education and enrollment support ESB-2013-0113
  11. 11. Expense Management Services Health Reimbursement Arrangements Employers have greater control of their benefit dollars Multiple, customizable plan choices Flexible plan funding ESB-2013-0113
  12. 12. Expense Management Services Pre-Tax Transportation Benefits Pre-tax assistance with commuting expenses Easy-to-use online portal for employees Home delivery of mass transit vouchers or prepaid commuter check card ESB-2013-0113
  13. 13. ESB-2013-0113
  14. 14. Employee Benefits Built with the Employee in Mind Diverse portfolio of voluntary benefits Complements existing employer core benefits Ease of enrollment and simplified underwriting Communication materials available in Spanish and EnglishESB-2013-0113
  15. 15. Employee Benefits Disability Income Insurance * Accident Only Insurance *+ Cancer Insurance *+ Life Insurance *,** Critical Illness Insurance *+ Core Benefits * These products may contain limitations, exclusions and waiting periods. **Not generally qualified benefits under Section 125 plans. +This product is inappropriate for people who are eligible for Medicaid coverage. The company reserves the right to change premium rates by class. For individual tax advice, please consult your tax advisor. Benefits listed may not be available in all states. ESB-2013-0113
  16. 16. ESB-2013-0113
  17. 17. Employer Administrative & Support Services Helping Design, Deliver And Manage Your Benefits Program Create a Customized Benefit Program Educate employees while handling entire benefit enrollment Save time, simplify administration and identify possible savings ESB-2013-0113
  18. 18. Employer Administrative & Support Services Dependent Verification Reviews COBRA Administration Nondiscrimination Testing Health Care Reform Online Administrative Tools ESB-2013-0113 Some of our products and services may be provided by third party contractors or affiliated companies. Services listed may not be available in all states.
  19. 19. Employer Administrative & Support Services Dependent Verification Reviews Lower claim cost potential Help ensure plan resources benefit those the plan intended to cover Secure, visual third-party inspection One-on-one sessions take place on-site ESB-2013-0113
  20. 20. Employer Administrative & Support Services COBRA Administration Limit risk exposure Neutral third party administration Employee notifications, billing and premium remittance to carriers ESB-2013-0113
  21. 21. Employer Administrative & Support Services Nondiscrimination Testing Helps ensure benefit plans are compliant with federal rules Secured Online Service Center to upload data and perform testing Year round monitoring availability ESB-2013-0113
  22. 22. Employer Administrative & Support Services Health Care Reform Support Educate employers on developing law Communicate plan changes to employees Assist with implementation and ongoing compliance ESB-2013-0113
  23. 23. Employer Administrative & Support Services Health Care Reform Support, Cont. Educational materials during one -on-one individual consultations Robust website (HCReducation.com) VIP employer email alerts covering developing law and upcoming deadlines ESB-2013-0113
  24. 24. Employer Administrative & Support Services Online Administrative Tools Secure administration website for employers Convenient access to program support tools, including online billing Safe, fast, and secure method to reconcile payments and access information Administrative guide, videos and other resources to help manage plans ESB-2013-0113
  25. 25. ESB-2013-0113
  26. 26. Enrollment Solutions Year Round Service Commitment Pre-enrollment planning Employee education and benefit booklets One-on-one employee enrollments Post-enrollment review New hire enrollments ESB-2013-0113
  27. 27. Enrollment Solutions Full Benefits Enrollment Availability to enroll core benefits during one-on-one benefit review Single enrollment meeting for employee Coordination with Health Plan Provider to incorporate their application process ESB-2013-0113
  28. 28. Enrollment Solutions Enrollment Platform Automated data uploads ensure fast transfer of benefits and billing information Benefit elections are recorded directly into system, eliminating manual data entry ESB-2013-0113
  29. 29. ESB-2013-0113
  30. 30. Compliance Support Let American Fidelity Help Employee benefit administration comes with a multitude of requirements 30 year history rooted in understanding and implementing tax-favored plans Provide the support necessary to ensure customers remain compliant with current law ESB-2013-0113
  31. 31. Compliance Support Plan Documentation Nondiscrimination Testing Plan Communication Claims Adjudication Compliance Monitoring and Communication Resources Tax Reporting Assistance * American Fidelity does not provide legal or tax advice. We recommend you work with your counsel to ensure your plans compliance. ESB-2013-0113
  32. 32. ESB-2013-0113
  33. 33. Customer Experience A Company Built on Service We understand employers have a choice when selecting a benefit provider We work hard to ensure every customer experience is a positive one We are dedicated to supporting employers and employees ESB-2013-0113
  34. 34. Customer Experience Ease of Claim Submission Mail/Fax Online service center claim submission Mobile App Ease of Reimbursement Debit card Direct deposit One complimentary reimbursement check per year ESB-2013-0113
  35. 35. Customer Experience Secured Online Service Center Helpful Online Resources Customer Service Support Electronic Policy Access ESB-2013-0113
  36. 36. ESB-2013-0113 Jennifer Fetherston 2000 Classen Blvd, Oklahoma City, OK 73106 800-450-3506, Ext 3125 Jennifer.Fetherston@am ericanfidelity.com