Employee Engagement: Stop Measuring and Start Doing

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  • Employee EngagementStop Measuring and Start Doing

    2016 Apollo Education Group. All rights reserved.

  • Alicia MandelChief Learning Officer and Vice President of Learning and Organizational Development Apollo Education Group

    Moderator

    2

    Join the Conversation: #ActivelyEngagedWithApollo

    2016 Apollo Education Group. All rights reserved.

  • Improve engagement today

    Sustain engagement over time

    Foster employee skill-building and career development

    Fuel an engagement-friendly learning culture

    Target Takeaways

    3

    #ActivelyEngagedWithApollo

    Tips to:

    2016 Apollo Education Group. All rights reserved.

  • Kami BondSenior Vice President of People and CultureCielo

    Karen BasileSenior Director, TalentTyco

    Sue StephensonVice President, Community Footprints The Ritz-Carlton

    Panelists

    4 2016 Apollo Education Group. All rights reserved.

  • Stop Measuring, Start Doing

    5 2016 Apollo Education Group. All rights reserved.

    @AliciaMandel

  • Source: Gallup, Status of the American Workplace, 2013.

    Engagement Drives Business Outcomes

    6

    High-engagement teams outperform low-engagement teams on key business metrics

    22% higher

    profitability

    21% higher

    productivity

    10% higher

    customer ratings

    37% lower

    absenteeism

    25-65% lower turnover

    2016 Apollo Education Group. All rights reserved.

  • 2006

    2005

    2004

    2003

    2002

    2001

    2000

    2015

    2014

    2013

    2012

    2011

    2010

    2009

    18 56 26 2008 20 51 29

    18 54 28

    19 53 28

    19 52 29

    18 52 30

    18.8 51.5 29.6

    17.5 51 31

    16.5 48 31.5

    16 54 30

    17 53 30

    17 55 28

    17 54 29

    15 59 26

    15 55 30

    2007

    actively disengaged not engaged engaged actively disengaged not engaged engaged

    20 50 30

    15 Years of Employee Engagement Metrics

    Source: Gallup, 2015.

    7

    2000

    2001

    2002

    2003

    2004

    2005

    2006

    2007

    2008

    2009

    2010

    2011

    2012

    2013

    2014

    2015

    Actively disengaged Not engaged Engaged Actively disengaged Not engaged Engaged

    2016 Apollo Education Group. All rights reserved.

  • Gallup Survey: Industry Standard

    8

    Measures levels of engagement through 12-question survey

    Engaged Not engaged Actively disengaged

    Involved and committed, going

    above the call of duty

    Going through the motions, sleepwalking,

    not passionate

    Disruptive, undermining

    organizational culture

    2016 Apollo Education Group. All rights reserved.

  • Sources: Brookings Institution, 2014; Bersin by Deloitte, Global Human Capital Trends, 2014.

    Engagement is Critical in Millennial Workforce

    of workforce will be made up of Millennials by 2025

    9

    75%of employers say engagement &

    retention are critical

    78%

    2016 Apollo Education Group. All rights reserved.

  • Be proactive and future oriented

    Listen first, then act

    + +

    What Do We DO About It?

    Focus on the drivers

    10 2016 Apollo Education Group. All rights reserved.

  • Change the Questions

    1. How can I empower you to do your best every day?

    2. How can I help you learn?

    3. How can I encourage your development?

    4. What can I do to make your opinions count?

    5. How can I help make your job feel important?

    11

    Replace retrospective, yes/no questions with proactive, open-ended questions.

    Sample Questions

    2016 Apollo Education Group. All rights reserved.

  • Answer

    Vote

    Results

    Employees answer anonymously, ensuring feedback is authentic. Unlike a survey, they can answer as many times as they like. The more input, the better.

    1

    2

    3

    Tool for real-time employee input

    2016 Apollo Education Group. All rights reserved. 12

  • Questions for Alicia

    ? Submit questions using Chat13

    #ActivelyEngagedWithApollo

  • Career DevelopmentKami Bond, Senior Vice President of People and Culture Cielo

    LearningKaren BasileSenior Director, Talent Tyco

    Skill DevelopmentSue Stephenson, Vice President Community Footprints The Ritz-Carlton

    Panelist Case Studies: Key Engagement Drivers

    14

  • Skills-Based Volunteering Boosts Engagement

    2016 Apollo Education Group. All rights reserved.

    The Ritz-Carlton Case Study

    15

    @SueOStephenson

  • Skills-based volunteering 16

    Providing opportunities for employees to share their skills externally

  • Engagement Retention Skill development Professional development Personal growth

    Skills-Based Volunteering Drives

    2016 Apollo Education Group. All rights reserved. 17

  • Succeed Through Service18

    Mentoring program in 90 Ritz-Carlton hotels worldwide

  • 19

    Serve With Purpose

  • 20

    Serve With Purpose

  • 21

    Serve With Purpose

  • Engage. Retain. Develop.

    Millennials are engaged when given opportunities to make a difference

    22

  • Aligning volunteer impact with the UNs Sustainable Development Goals

    23

  • Questions for Sue

    ? Submit questions using Chat24

    #ActivelyEngagedWithApollo

  • Enhancing Engagement Through Learning

    Tyco Case Study

    2016 Apollo Education Group. All rights reserved. 25

  • 6 Principles of High-Engagement Learning

    1. Connect it to the business

    2. Support the learners

    3. Blend and Balance

    4. Make it social

    5. Personalize it

    6. Make it fun

  • Tycos Growth & Innovation System#1 Connect it to the

    Business

  • Tyco University Strategy

    Tyco University aligned to 4 key priorities

    Sales Capability & Excellence

    Growth & Innovation

    Leadership Development

    Change Leadership

    #2 Support the Learners

  • Learning Drives Engagement & Innovation

    36 Innovation Workshop

    Leaders trained globally

    Design Thinker / Innovation Workshops

    InnovatorsAccelerator

    online learning course

    Innovation Overview 2-hour

    workshop to enable readiness

    Experiential learning helps employees collaborate to innovate

    #3 Blend and Balance

  • Accelerator Course Experience

    An innovative, award-winning approach: making learning fun, engaging and effective.

    Developed for Apollo Education Group by IDEO, a leading international design and innovation firm.

    Example: Innovators AcceleratorTurnkey course created with 3 of the worlds foremost experts on innovation.

  • #6 Make it Fun#5 Personalize It #4 Make it Social

  • Results at Tyco

    Course completion rate: 100%

    Duration of student engagement with content and other participants: All 7 weeks

    Average Impact Score: 587

    Average Skills Tracker Score: >70% of maximum

    Net Promoter Score for Cohort: 80

    2822242929

  • Questions for Karen

    ? Submit questions using Chat33

    #ActivelyEngagedWithApollo

  • Career Development in an Engagement Culture

    2016 Apollo Education Group. All rights reserved. 34

    Cielo Case Study

  • 2016 Apollo Education Group. All rights reserved. 35

    When you have a great culture,

    engaged employees invest

    discretionary effort in innovation

    and delight your customers.

  • 36WE BECOME YOU

    HITOP

  • 37WE BECOME YOU

  • HighGround Employee Engagement Platform

    38

    People

    Data

  • Employee expectations are changing

    39

    Performance Reviews

    Continuous Feedback

    ServiceAwards

    Real-time Recognition

    AnnualSurveys

    PulseSurveys

    CascadingGoals

    AgileGoals

    Complicated Software

    ConsumerFeel

  • 40WE BECOME YOU

  • 2016 Apollo Education Group. All rights reserved.41

    Start Doing!

    Invest in relevant employee development

    Provide training that helps employees be more impactful in their jobs

    Boost employee capabilities, which boosts performance, recognition and value

    Empower employees to be problem solvers

  • Questions for Kami

    ? Submit questions using Chat42

    #ActivelyEngagedWithApollo

  • 43

    Training

    Degrees

    Courses

    Innovative Learning & Development

    Capabilities

    Global Learning

    Knowledge

    Talent Management

    Expertise

    Empowering Working Learners

  • Join the conversation: #ActivelyEngagedWithApollo

    Visit Apollo.edu/APD

    Thank you!

    Access the webinar for 90 days using emailed link (provided in 48 hours)

    Share the link with colleagues and social media groups

    Contact us at Apollo.edu/ContactAPD

    Stay Connected

    2016 Apollo Education Group. All rights reserved. 44

    Visit InnovatorsAccelerator.com

  • Thank you!

    2016 Apollo Education Group. All rights reserved. 45

    Thank You!