Employee engagement methodology

For discussion purposes

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Engaged employee:

► Is captivated and inspired by his/her work (“I like to do my job”)

► Is committed to his/her cause (“I am fully dedicated to succeeding in the job I do”)

► Is confident that his/her input is for the benefit of his/her company and its clients (“My job matters”)

► Goes an extra mile to achieve results, strives to be the best at what he/she does

► Provides assistance and support to his/her colleagues in case of work difficulties

► Does his/her best to help his/her company succeed

Employee engagement is an emotional and intellectual state that motivates employees, stimulates

and inspires them to do their work with maximum commitment regardless of their age, gender, and

work conditions at a company

Definition of employee engagement

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Key factors contributing to the high level of employee engagement

The level of employee engagement directly affects the level of client satisfaction and key

operational and financial results of a company

Providing opportunities for career growth

Communicating strategy, vision and key

goals by the managers and supervisors

Clear goal setting and feedback

Recognizing employees’ achievements

Employees’ understanding of their input to

company’s operations

Providing opportunities to make decisions

and take responsibility

Encouraging teamwork

Securing trust to a company

Securing confidence in a company

Demonstrating of employees’ value for a

company

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Best EmployerBest Employee

Support

Return

Emotional

engagement

Active

engagement

What does an employer do to support engaged employees

What does an engaged employee feel

What does an employer get in return from engaged employees

How does an engaged employee act

Employees’ engagement level is assessed through conduction of employees’ opinion survey using a structured web-based questionnaire, which, in a standard version, contains 36 questions (12 for each index), with the possibility to be extended to cover related topics (72 questions). The Index of return is calculated on the basis of 12 indicators of a company’s activity - both financial and people management (for example, revenue and profit per 1 employee, % of personnel costs in total operating costs, the level of absenteeism in the company, staff turnover rates, etc.).

EY Engagement methodology

EY Engagement methodology is based on the analysis of bilateral interaction between an employee and an employer, where each of themsimultaneously acts as a transmitter and a receiver in a process of value exchange

An employee’s assessment of the employer’s actions to create conditions for the emotional and active employees’ engagement

("How much the employer contributes to the employees’ engagement")

Index of support

Evaluation of an employee’s psychological loyalty to the work, care of the employer

(“Employee takes to heart success of the employer")

Emotional engagement index

Indicates the result the employer gets from the engaged employees’ actions

Index of return

Evaluation of an employee’s active position, expressed in specific actions for the benefit of an employer ("Employee will

make every possible effort for the employer’s success")

Active engagement index

1

2

3

4

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EY Engagement methodology:Best Employee

What Does Best Employee Feel How Does Best Employee Act

Believes in the company’s success Behaves according to the company’s goals

Enthusiastic about the company’s products/services Employer’s ambassador

Shares the company’s values Strives to develop personally and professionally

Trusts his/her management Takes responsibility

Enthusiastic and energized about his/her work Efficiency-driven

Motivated to do his/her work better Makes investments in others

Proud to be a part of the company Persistent in achieving goals

Links his/her future with the company Leads the initiatives

Overjoyed at his/her work Open to new responsibility

Yearning to develop Yes-person to changes

Empowered Efficiency (result) oriented

Eligible for recognition Extra-mile goer

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EY Engagement methodology:Best Employer

What Does Best Employer Do What Does Best Employer Get

Builds trust (by delivering on promises) Brand awareness

Empowers employees EBITDA

Supports employees’ well-being Satisfied clients

Trusts employees Turnover control

Encourages initiatives and ideas Employees’ related costs control

Maintains productive cooperation Market share

Provides training and development opportunities Productivity

Listens to employees Loyal customers

Opts for best solutions/practices Occupational health

Yields a link between performance and reward Yield (yearly revenue growth)

Ensures safe working environment Employer brand

Recognizes employees ROI

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