Employee Counseling

Krishantha Jayasundara(BA. Peradeniya, PQHRM (IPM), NDTHRD (IPM)

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Attraction

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Worrying over Someone

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Love

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Marriage

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Divorce

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Untimely Death

8Are we generally happy in life?

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Need for Counseling for People

Variety of Problems

Damage done to us by

problems

Affect of our life

Impact on others life

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Need for Workplace Counseling

Issues of your Personal Life affect your Work Life

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Need for Workplace Counseling

Help employees easily adopt the changes in the work Place

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Need for Workplace Counseling

Improve Mental health of the troubled Person-leave problems aside when

entering the workplace

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Need for Workplace Counseling

The most valuable asset to an organization is its Human Resources

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Need for Workplace Counseling

Physical, mental, emotional and social wellbeing makes a perfect employee

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Need for Workplace Counseling

It’s a source of organizational change

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Definition of Counseling

Relationship in which one person endeavors to help another to understand and solve his adjustment problem.

Counseling is a two way affair involving counselor and counselee

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Definition of Counseling

something that provides direction or advice as to a decision or course of action

www.thefreedictionary.com

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What is not counseling

Advising done by the counselor. Psychotherapy (treatment of severe mental illnesses).

Solving all life’s problems.

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Who can Counsel?

Only a professional who has developed the essential skills and gained experiences over a period of time

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Counseling Skills

• Active listening and empathy

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Counseling Skills

• Respect the feelings

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Counseling Skills

• Sincerity

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Counseling Skills

• Tolerance

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Counseling Skills

• Self-awareness

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Counseling Skills

• Strength and Balance

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Counseling Skills

• Direction

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Identifying People who need counseling

• Those who look troubled, tensed or anxious

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Identifying People who need counseling

• Those whose behaviour has noticeably changed.

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Identifying People who need counseling

• Those who are not responding to usual motivators.

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Identifying People who need counseling

• Those who have a self-defeating or self-destructive behaviour

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Identifying People who need counseling

• Those who are not mobilizing their energy.

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Identifying People who need counseling

• They are not capable to make right decisions.

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Identifying People who need counseling

• Their thinking is clouded

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Identifying People who need counseling

• Misunderstanding and negative perceptions

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Identifying People who need counseling

• Performance problems

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Types of Counseling

Directive CounselingCooperative Counseling

Non-directive counseling

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Directive Counseling

Hears the emotional problemDecides what the employee should do

Motivate him to do the actionCounselor plays the role of an advisor

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Non-Directive Counseling

Opposition of directive counseling

Client-oriented process

Let the counselee to understand his/her problem

Let the counselee to decide on what he should do

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Cooperative Counseling

Something between directive and non directive counseling

Cooperative counseling is more practically applicable

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Stages of Counseling Process

Counselor’s Tasks

Counselee’s Tasks

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Stage-1

Counselor

Understands

Client’s Definition of the

Problem

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• Active listening • Empathy• Verbal communication • Non-verbal communication• Respect• Genuineness • Tolerance

Counselor’s Role in Stage-01

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Stage-2

Counselor

Challenges

Client’s View on

the problem/redefinition

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Challenges the counselor may face in stage-2

• Counselee contradicts himself• They become too emotional• They say things which are

unpractical• They get stuck in emotions

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Skills required in Stage-2

Active listening

Summarize and see the big picture

Advising skills

Probing skills

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Stage-3

Counselor

resources/facilitates

Managing the

problem

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Counselor's Role in Stage-3

Develop alternatives

Asses the pros and cons

of each

Select the best

alternativeFacilitatio

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Prioritizing the selected alternatives

Action plan for implementatio

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Goal Setting at each stage

Measure the progress

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Skills required in stage-3

Coaching skillsAdvising skills (only when asked for)FeedbackReferring (to someone for further help)

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Practical Considerations in Counseling

• Responsibility of counseling

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Practical Considerations in Counseling

• Length and number of sessions

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Practical Considerations in Counseling

• Time and place of sessions

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Practical Considerations in Counseling

• Need for keeping confidence

53May you all live a happy life

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