employee assistance program (eap)
TRANSCRIPT
Employee Assistance Program (EAP)Employee Assistance Program (EAP)
Employee OrientationEmployee Orientation
EAP Presentation Objective EAP Presentation Objective
This PowerPoint is designed to
provide you with valuable knowledge regarding the Employee Assistance Program benefits, and the steps necessary to utilize the EAP as a professional and personal resource.
Table of ContentsTable of Contents
Introduction Slide 4
EAP Benefits Slide 7
Unlimited Short-Term Counseling Slides 8 – 15
Legal and Financial Access Slides 16 – 24
Frequently Asked Questions Slides 25 - 31
Your Concerns/ Our Commitment Slides 32 - 35
Who is The Allen Group (TAG)?Who is The Allen Group (TAG)? We are a stand-alone Employee Assistance Program
provider with more than 25 years of proven success in the field
We are committed to helping people resolve personal and work-related problems through professional counseling
We represent over 400 client companies nationwide and have more than 3,000 licensed providers
We are a benefit to employees and a resource to supervisors and management
Why have an EAPWhy have an EAP ??National Institute of Mental Health statistics indicate:
At any one time, 10% of the work force is dealing with a situation negatively affecting their job performance
30% of all absenteeism and 66% of all terminations are due to these problems
In most cases, these could have been prevented with earlier intervention
Why have an EAP? (Why have an EAP? (Continued)Continued)
To offer assistance before problems become overwhelming
To help employees maintain the highest productivity possible
To provide a means for employees to return to optimal mental health
To keep employees focused and on task
To prevent safety problems (mental distractions)
Your benefits include Your benefits include
Unlimited Short Term Counseling
Legal and Financial Services
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Your BenefitsYour Benefits
Unlimited Short Term CounselingUnlimited Short Term Counseling
Unlimited Short Term Counseling Unlimited Short Term Counseling (USTC)(USTC)
The Allen Group utilizes short term, solution focused therapy
Most “issues” are dealt with in an average of 3 - 4 sessions
You may have an “unlimited” amount of issues you may seek assistance for
Each “issue” is a new situation
Unlimited Short Term Counseling Unlimited Short Term Counseling (USTC)(USTC)
75-80% of issues are handled in-house using USTC
Some issues require referral for long term treatment and counseling, residential facilities, or programs
If referred outside TAG , one of our Case Managers will be assigned to work with the employee accessing health insurance benefits, and/or community resources to preclude/lessen financial difficulties
Some of the issues we deal with in USTC*Some of the issues we deal with in USTC*
Job Performance Parenting Financial Problems Marital Issues Family Issues Death and Dying Stress Management Emotional Difficulties Chemical Dependency Depression Conflict Resolution
Many of these topics (and more) are available in the form of “Workshops” which provide education to groups of individuals who may have need of general topical information.
We have a network of providers: We have a network of providers: local , state, and nation-widelocal , state, and nation-wide
P .R .
TAG IS available – 24/7/365TAG IS available – 24/7/365
Appointments are taken weekdays from 7:30 AM – 9:00 PM EST
Urgent calls are taken after 9:00 PM weekdays, and on weekends and holidays
Emergencies: call 911
Unlimited Short Term Counseling Unlimited Short Term Counseling (USTC)(USTC)
In-office appointments are normally within 25 miles or 30 minutes of your location
Evening and weekend therapy sessions can be arranged
To obtain counseling………..To obtain counseling……….. Call 1-800-272-7252 or 407-788-8822
Provide your name/employer
The location you want services
A brief description of the issue
Some limited personal data
Any special preferences
Together we will come up with a plan of action
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Your BenefitsYour Benefits
Legal and Financial Access ServicesLegal and Financial Access Services
Legal Access ServicesLegal Access Services
Up to 30 minutes of free consultation per legal issue with a Plan Attorney
No limit to the amount of issues
If matters go beyond the free consultation, there is a 10-25% discount on any legal fees
Access to our online legal library
Document Review
Legal Access ServicesLegal Access Services 92% of all legal consultations are resolved within the initial 30
minute timeframe.
Examples of issues include: Court adoption proceedings Domestic Violence proceedings Defense of Misdemeanor Charges Name changes Personal injury Insurance Law IRS Audit protection/ Collection defense Property Transfer Probate of Estate Etc.
Legal Access ServicesLegal Access Services Cannot sue your own
company
No tax law
Must not already be represented by an attorney in the matter
No workers compensation claims
Our website : theallengroup.comOur website : theallengroup.com
Legal Access Services –Legal Access Services –Click here – password required (from HR)Click here – password required (from HR)
Legal Access Services – Website Legal Legal Access Services – Website Legal Library Library
This is a sampling of the legal articles/tips This is a sampling of the legal articles/tips available on our website available on our website
The Law in Your Life Contracts Tax Consumer Rights
Elder Care Healthcare Directives Medicare Power of Attorney
Immigration Family based Employment Based
Access Financial Financial goals Stocks Mutual Funds
Small Claims & Consumer Help Auto Repair Neighbor/Homeowner
problems Contracts
Family Health Legal Library Credit and debt issues Life Care Plans
Identity Theft Information on:
Divorce Child Support
Legal Access Services – Legal Access Services – Website Legal Library - TemplatesWebsite Legal Library - Templates
Living Will Durable Power of Attorney Last Will and Testament Sample letters
Purchases/Sale/Leases Contracts Promissory Notes Release of Medical Records Denial of Credit explanation Request for credit information Many, many more!
Again, just a sample of the legal document templates Again, just a sample of the legal document templates available on our website for your use and downloading available on our website for your use and downloading
Financial ServicesFinancial Services
30 minutes of free consultation with a financial consultant on any financial issue
Includes debt management and bill consolidation services
Portfolio planning
$75 discount on in-depth personal financial plans
No loans
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The Allen GroupThe Allen Group
Frequently Asked QuestionsFrequently Asked Questions
How much will the EAP benefits cost How much will the EAP benefits cost me?me?
There is no cost forthese benefits !
Who is eligible for these services?Who is eligible for these services?
Anyone who lives in your household or who is your dependent
Spouses Children Elderly parents Grown children Significant others Siblings
Who live in your household or: Dependent children in college Dependant children that do live
with you due to separation or divorce
What about confidentiality?
We ARE a confidential service You do not need permission to use the service,
nor do we report the names of individuals that have accessed our services
Privileged communications with a mental health professional is very similar to communications with physicians or attorneys
Counselors have the same legal, ethical and moral responsibilities to confidentiality as physicians and attorneys (CFR 42)
All records concerning counseling sessions are restricted access and will only be disclosed with written permission of the client
EAP documents are not part of your personnel file
Confidentiality…Confidentiality… A Duty To Warn
If we receive: Clear statements of intent:
To commit suicide To commit homicide
Evidence of : Child abuse Elderly abuse Abuse of the handicapped
We are required by law to break confidentiality and file a a report……………
Frequently asked questions Frequently asked questions What are the qualifications of your providers?
At a minimum, a Masters Degree
Licensed or certified in their area of expertise
Minimum of 3 years experience
We offer a diverse provider population including bilingual, cultural and religious based backgrounds.
Utilization Reports Utilization Reports Utilization reports are statistical only
Provide Human Resources and Senior Management tools to monitor trends or potential problem areas organization-wide
Note : Employee names or identifying information is ever reported
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The Allen GroupThe Allen Group
Your Concerns and our CommitmentYour Concerns and our Commitment
If you are not pleased for any reason or have a If you are not pleased for any reason or have a concern…………….concern…………….
Call the EAP contact number Ask for someone in upper
management Call ASAP All calls are treated seriously Everyone is treated the same
Our commitment to you………..Our commitment to you………..
Professional services Confidentiality Rapid response Your success
For help or more information call:
Call us at1-800-272-7252
or(407) 788-8822
And visit our website www.theallengroup.com