emotions ppt
TRANSCRIPT
WHAT ARE EMOTIONS?
MOODSMOODSFeelings that tend to be Feelings that tend to be
less intense than less intense than emotions and that lack a emotions and that lack a
contextual stimulus.contextual stimulus.
MOODSMOODSFeelings that tend to be Feelings that tend to be
less intense than less intense than emotions and that lack a emotions and that lack a
contextual stimulus.contextual stimulus.
EMOTIONSEMOTIONSIntense feelings that are Intense feelings that are directed at someone or directed at someone or
something.something.
EMOTIONSEMOTIONSIntense feelings that are Intense feelings that are directed at someone or directed at someone or
something.something.
AFFECTAFFECTA broad range of feelings A broad range of feelings that people experience.that people experience.
AFFECTAFFECTA broad range of feelings A broad range of feelings that people experience.that people experience.
FACIAL EXPRESSIONS CONVEY EMOTIONS
EMOTION DIMENSIONS VARIETY OF EMOTIONS:
POSITIVE HUMAN EMOTIONS
NEGATIVE HUMAN EMOTIONS
CIRCUMPLEX MODEL
ACTIVATED NEGATIVE
ACTIVATEDPOSITIVE
ASTONISHED
TRANQUIL/ QUIET
CHEERFUL/ HAPPY
SAD
FEAR EXCITED
CONTENTBORED/ TIRED
ACTI VATED
ACTI VATED
UNACTIVATED
UNACTIVATED
PLEASANTPLEASANTUNPLESANTUNPLESANT
CONTD: INTENSITY OF EMOTIONS
- PERSONALITY
- JOB REQUIREMENTS
EMOTIONS MAKE US IRRATIONAL
FACTORS AFFECTING EMOTIONS
•PERSONALITY
•CULTURE
•WEATHER
•STRESS
•AGE
•GENDER
•ENVIRONMENTAL
•MARITAL RELATION
•ORGANIZATIONAL
•SOCIAL
EMOTIONAL LABOUR
Felt EmotionsV/s
Displayed Emotions
Surface ActingV/s
Deep Acting
EMOTIONAL EXHAUSTION/DISSONANCE
Job Burnout state of emotional exhaustion caused by
excessive psychological and emotional demands TirednessFatigueLack of energy Depletion of emotional resources
Higher Emotional Exhaustion – Lower Job Performance
EMOTIONAL INTELLIGENCE
ARGUMENTS OF EMOTIONAL INTELLIGENCE
For Intuitive appeal Emotional intelligence predicts criteria that
matters Emotional intelligence is biologically based
Against Emotional intelligence is too vague Emotional intelligence can’t be measured The validity of emotional intelligence is suspect
HOW EMOTIONS AFFECT OUR WORK LIVES?
AFFECTIVE EVENTS THEORY
Work environmentCharacteristics of
the jobJob demand
Requirement for the emotional labor
Job Performance
Job SatisfactionEmotional
ReactionsPositiveNegative
Personal DispositionsPersonality
mood
Work EventsDaily hasslesDaily uplifts
OB APPLICATIONS OF EMOTIONS AND MOODS
Selection Decision Making Creativity Motivation Leadership Interpersonal Conflicts Customer Service Job Attitudes Behaviour