EMOTIONAL EMOTIONAL INTELLIGENCE(EQ)INTELLIGENCE(EQ)

(Based on Emotinal (Based on Emotinal Intelligence by Goleman)Intelligence by Goleman)

An Initiative of Shivnandani Industries Pvt Ltd &Jagdamb Janaki Nawal Janaki SocietyBy Col Mukteshwar Prasad(Retd),

M Tech,CE(I),FIE(I),FIETE,FISLE,FInstOD,AMCSI

INTRODUCTIONINTRODUCTION

It is with heart one sees Rightly , what is It is with heart one sees Rightly , what is essential is available to eyes.essential is available to eyes.

Antoine De SaintAntoine De Saint

Any one can become ANGRY- that is easy. But to Any one can become ANGRY- that is easy. But to be ANGRY with the Right person, to the Right be ANGRY with the Right person, to the Right degree, at the Right time, for the Right purpose degree, at the Right time, for the Right purpose and in the Right way this is not easy.and in the Right way this is not easy. AristotleAristotle

EmotionEmotion

Psychological Definition-Psychological Definition- It refers to feeling and It refers to feeling and distinctive thought ,psychological and biological distinctive thought ,psychological and biological states and range of propensities to act . There are states and range of propensities to act . There are hundreds of emotions , with their blends , hues, hundreds of emotions , with their blends , hues, variations mutations and nuance.variations mutations and nuance.

Definition(Oxford)-Definition(Oxford)-Agitation or disturbance of Agitation or disturbance of mind ,feeling, passion, any vehement of excited mind ,feeling, passion, any vehement of excited mental statemental state

Primary EmotionsPrimary Emotions

Provides profitable info as a feedback from heart Provides profitable info as a feedback from heart which ignites creative genius , keeps one honest to which ignites creative genius , keeps one honest to

one self, shapes trust & saves from disaster. one self, shapes trust & saves from disaster. HENCE IT MUST BE HENCE IT MUST BE

ACKNOWLEDGED,VALUED& RESPONDEDACKNOWLEDGED,VALUED& RESPONDED

AngerAngerSadnessSadnessFearFearEnjoymentEnjoymentSurpriseSurpriseDisgustDisgust

FeelingsFeelings

Types of MindTypes of MindEmotional Mind-That feels impulsive, powerful &at Emotional Mind-That feels impulsive, powerful &at times illogical times illogical

Quick but sloppy responseQuick but sloppy responseFirst feeling second thoughtFirst feeling second thoughtState specificState specific Symbolic child like realitySymbolic child like realityReacts as though it was pastReacts as though it was past

Rational Mind or Mind that thinks Rational Mind or Mind that thinks It is made of comprehensionsIt is made of comprehensionsWe are typically conscious or more prominent in We are typically conscious or more prominent in awareness,thoughtful,able to ponder or reflect awareness,thoughtful,able to ponder or reflect

Relationship of two MindRelationship of two MindSemi independentSemi independentNormally they operate in harmony and balanceNormally they operate in harmony and balance

Emotional mind feed info to Rational MindEmotional mind feed info to Rational MindRational mind refines and at times vetoesRational mind refines and at times vetoes

Steady gradient in the ratio of rational to emotional Steady gradient in the ratio of rational to emotional controlcontrol

More intense feeling more dominant emotional mind More intense feeling more dominant emotional mind More ineffectual Rational mindMore ineffectual Rational mind

IQIQIQ = ( Mental Age/Chronological Age)*100IQ = ( Mental Age/Chronological Age)*100IQ<85 1IN 6IQ<85 1IN 6IQ>115 1 IN 6IQ>115 1 IN 6IQ<70 1 IN 40IQ<70 1 IN 40IQ>130 1 IN 40IQ>130 1 IN 40Bulk people IQ IS APPROX 100Bulk people IQ IS APPROX 100

IQIQIQ Tests are limitedIQ Tests are limitedLife performance not related to IQ Life performance not related to IQ scoresscoresDepends on environment and Depends on environment and GenesGenesConfusion about factors that affect Confusion about factors that affect IQIQMerely tells potentials to do wellMerely tells potentials to do well

EQEQ

It is ability to sense , understand and It is ability to sense , understand and effectively apply the power and acumen of effectively apply the power and acumen of emotion as a source of human energy , emotion as a source of human energy , information, connection and influence.information, connection and influence.

Inter Personnel Relationship: Inter Personnel Relationship: Capacity to discern Capacity to discern and to respond appropriately to the moods and to respond appropriately to the moods temperament , motivation and desires of others .But temperament , motivation and desires of others .But access to one’s feelings and ability to discriminate access to one’s feelings and ability to discriminate among them and draw upon them to guide behavior among them and draw upon them to guide behavior

Definition- Definition- Ability to motivate one self and persist in the Ability to motivate one self and persist in the face of frustration to control impulse and delay face of frustration to control impulse and delay gratification to regulate one’s mood and keep distress gratification to regulate one’s mood and keep distress from swamping the ability to think to empathies and to from swamping the ability to think to empathies and to hopehope

EQ contd…EQ contd…EQ & IQ are two legs and two eyes EQ & IQ are two legs and two eyes Hence can not choose between Hence can not choose between reason & intuition or head and heartreason & intuition or head and heartBoth together allows scan of Both together allows scan of hundreds of solutions in a momenthundreds of solutions in a moment It is a common sense but not a It is a common sense but not a common practicecommon practiceIt is learnable at any age & timeIt is learnable at any age & timeWe are expected to an exceptional We are expected to an exceptional manager , leader and notable men & manager , leader and notable men & women as wellwomen as well

EQ contd…EQ contd…IQ forIQ for

Professional knowledge Professional knowledge ,communication ,thinker , strategist ,communication ,thinker , strategist Hence can not choose between reason Hence can not choose between reason & intuition or head and heart& intuition or head and heart

EQ ForEQ For Leadership qualities like Honesty, Leadership qualities like Honesty, trust, integrity, imagination, resilience, trust, integrity, imagination, resilience, empathy, humor ,courage, conscience , empathy, humor ,courage, conscience , humility etc. humility etc.

EQ contd…EQ contd…EQ are not intrusion in our life but EQ are not intrusion in our life but help us to be more sensitive, help us to be more sensitive, intelligent, & beneficiary intelligent, & beneficiary

Primary source of motivationPrimary source of motivationInformed personal power Informed personal power Enhanced influenceEnhanced influenceInspirationalInspirationalHelps in good judgment & reasoningHelps in good judgment & reasoning

Can EQ be Intelligent?Can EQ be Intelligent?Yes ! If it has five main domainYes ! If it has five main domain

Knowing ones emotionKnowing ones emotionManaging emotionsManaging emotionsMotivating one selfMotivating one selfRecognizing emotions in othersRecognizing emotions in othersHandling relationshipHandling relationship

Knowing ones emotionKnowing ones emotion

Self awareness recognizing a Self awareness recognizing a feeling as it happens. Monitor feeling feeling as it happens. Monitor feeling from moment to moment about all from moment to moment about all personal decisions. They are better personal decisions. They are better pilots of life and surer sense of pilots of life and surer sense of feeling about their decision.feeling about their decision.

Managing emotionsManaging emotions

Handling feelings so that they are Handling feelings so that they are appropriate i.e. capacity to soothe appropriate i.e. capacity to soothe oneself , to shake off rampant oneself , to shake off rampant anxiety, gloom or irritation and anxiety, gloom or irritation and consequence of failure at basic consequence of failure at basic emotional skills. These people emotional skills. These people bounce back quickly from life’s set bounce back quickly from life’s set back and upsetsback and upsets

Motivating OneselfMotivating OneselfMarshalling emotions in service of Marshalling emotions in service of goal for paying attention for self goal for paying attention for self motivation , mastery, and for motivation , mastery, and for creativity. Emotional self control, creativity. Emotional self control, delaying gratifications and stifling delaying gratifications and stifling impulsiveness and get in to flow state impulsiveness and get in to flow state enable outstanding performance.enable outstanding performance.

Recognizing Recognizing Emotions in OthersEmotions in Others

Empathy is “People Skill” They are Empathy is “People Skill” They are more attuned to subtle social signals more attuned to subtle social signals of what others need or want.of what others need or want.

Handling Handling RelationshipRelationship

Managing emotions in others Managing emotions in others improves popularity, leadership and improves popularity, leadership and interpersonal relationship.interpersonal relationship.

Decision MakingDecision MakingLeadershipLeadershipStrategic & technical break throughStrategic & technical break throughOpen & honest communicationOpen & honest communicationTrustworthy relationship and team Trustworthy relationship and team workworkCreativity & innovationCreativity & innovation

EQ’S Difference in success of EQ’S Difference in success of Individual & OrganizationIndividual & Organization

Brain Signal FlowBrain Signal Flow

Eye

Thalamus

Amygdale

Brain Stem

Small Portion of Signal

Prefrontal Lobes

Prefrontal Lobes

Visual Cortex

Analyzed & assessed for meaning & response

Fight or Flight response

Heart rate and blood pressure increases .Large muscles prepare for quick action

Physiology of Intelligence & Physiology of Intelligence & Emotional IntelligenceEmotional Intelligence

Emotional centre – Least was sense of smell giving Emotional centre – Least was sense of smell giving Signal through neurons to bite, spit ,approach ,flee or Signal through neurons to bite, spit ,approach ,flee or chase. It forms a ring .It refined in two powerful tools chase. It forms a ring .It refined in two powerful tools of learning & memory which made animals smarter of learning & memory which made animals smarter and fine tune response.and fine tune response.

Thinking brain or neo cortex strategy provides Thinking brain or neo cortex strategy provides subtlety and complexity of human life.subtlety and complexity of human life.

Brainstem or root brain surrounding top of spinal Brainstem or root brain surrounding top of spinal cord regulate basic function like breath.cord regulate basic function like breath.

Amygdale specialist of emotional matters. All Amygdale specialist of emotional matters. All passion depend on it. Signal from senses forces it to passion depend on it. Signal from senses forces it to scan experience.scan experience.

Emotional HijackingEmotional Hijacking Limbic brain declares emergency re circuiting brain to its urgent Limbic brain declares emergency re circuiting brain to its urgent

agenda . Hall mark is that as situation passes ,people forget what agenda . Hall mark is that as situation passes ,people forget what had come over them. It happens with fair frequency . All hijacking had come over them. It happens with fair frequency . All hijacking are not distressing.are not distressing.

Neural trip wires- Amygdale acts neural trip wire.Neural trip wires- Amygdale acts neural trip wire. Emotional Sentinel-Short circuiting path of neurons to Amygdale Emotional Sentinel-Short circuiting path of neurons to Amygdale

allow emotional reaction and memory without conscious cognition allow emotional reaction and memory without conscious cognition participation .Hippo campus is crucial in recognizing face but participation .Hippo campus is crucial in recognizing face but Amygdale adds “you do not like this face”.Amygdale adds “you do not like this face”.

Out of date neural alarm-Amygdale scans experience comparing Out of date neural alarm-Amygdale scans experience comparing with past AND ACTS BEFORE FULL CONFIRMATION.with past AND ACTS BEFORE FULL CONFIRMATION.

Brain damper switch- Lies at the end of major circuit to neo cortex . Brain damper switch- Lies at the end of major circuit to neo cortex . Prefrontal cortex is more analytical ,modulating Amygdale and Prefrontal cortex is more analytical ,modulating Amygdale and other Limbic arousal. other Limbic arousal.

Left Prefrontal Lobes –Acts as neural thermostatLeft Prefrontal Lobes –Acts as neural thermostat

Right Prefrontal Lobes – Seat of negative feelingRight Prefrontal Lobes – Seat of negative feelingPrefrontal cortex- Working memoryPrefrontal cortex- Working memory