Mrs Yamini Jaiswal

EMOTIONAL INTELLIGENCE –EMOTIONAL INTELLIGENCE –The Key to ExcellenceThe Key to Excellence

Kejriwal Institute of Management & Kejriwal Institute of Management & Development StudiesDevelopment Studies

During this program, you During this program, you will…will… ……learn about the elements of learn about the elements of

emotional intelligence.emotional intelligence. ……learn how they are directly learn how they are directly

related to skills leaders use related to skills leaders use daily in their jobs, anddaily in their jobs, and

……learn how to increase your learn how to increase your own EI.own EI.

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Some Def.Some Def.

““Emotional intelligence is the Emotional intelligence is the intelligent use of emotions” intelligent use of emotions” (Weisinger, 1998)(Weisinger, 1998)

““Handling their own emotions and Handling their own emotions and impulses, motivating themselves, impulses, motivating themselves, and honing their empathy”and honing their empathy”(Goleman, 1998)(Goleman, 1998)

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Emotional IntelligenceEmotional Intelligence The ability to stay focused on a goal The ability to stay focused on a goal

in the face of competing emotionsin the face of competing emotions

It is the capacity to create alignment It is the capacity to create alignment between your goals, actions, values; between your goals, actions, values; your moral intelligenceyour moral intelligence

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The Research:The Research:

In every field, your EI In every field, your EI (emotional Intelligence) is 2 (emotional Intelligence) is 2 times as important as your times as important as your cognitive abilities.cognitive abilities.

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The Research:The Research:

Almost 90% of success in Almost 90% of success in leadership is attributable to EI.leadership is attributable to EI.

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Emotions are a powerful motivator Emotions are a powerful motivator of behaviorof behavior

Emotions affect Emotions affect performanceperformance

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Good BusinessGood BusinessMoral and emotional intelligence (or lack there of) Moral and emotional intelligence (or lack there of)

impacts the “bottom line”!impacts the “bottom line”!

Cognitive and Technical abilities are Cognitive and Technical abilities are thresholdthreshold competencies. They are the competencies. They are the “price of admission” to successful teams. “price of admission” to successful teams. They are necessary but not sufficient for They are necessary but not sufficient for championship performance. championship performance. (Hard Skills)(Hard Skills)

Emotional and Moral Intelligence are Emotional and Moral Intelligence are differentiatingdifferentiating competencies. They are competencies. They are difficult for your competition to copy…. difficult for your competition to copy…. (Soft (Soft Skills)Skills)

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The Big Picture:The Big Picture:

Emotional Competencies are:Emotional Competencies are: Independent orIndependent or InterdependentInterdependent

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25 competencies 25 competencies Divided into 5 dimensions:Divided into 5 dimensions:

Personal Competence:Personal Competence: Self AwarenessSelf Awareness Self ManagementSelf Management MotivationMotivationSocial Competence:Social Competence: EmpathyEmpathy Social SkillsSocial Skills

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Personal CompetencePersonal Competence

Self-AwarenessSelf-Awareness Self-ManagementSelf-Management MotivationMotivation

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Self-AwarenessSelf-Awareness

Personal CompetencePersonal Competence

Self-AwarenessSelf-Awareness Emotional AwarenessEmotional Awareness Accurate Self-AssessmentAccurate Self-Assessment Self-ConfidenceSelf-ConfidenceSelf-ManagementSelf-ManagementMotivationMotivation

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Self-ManagementSelf-ManagementPersonal CompetencePersonal Competence

Self ManagementSelf Management Self-Awareness Self-Awareness Self ControlSelf Control Emotional AwarenessEmotional Awareness

TrustworthinessTrustworthiness Self-AssessmentSelf-Assessment

ConscientiousnessConscientiousness Self-Confidence Self-Confidence AdaptabilityAdaptability

InnovationInnovation MotivationMotivation

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MotivationMotivationMotivationMotivation Self-AwarenessSelf-Awareness Achievement DriveAchievement Drive Emotional Emotional

AwarenessAwareness CommitmentCommitment Self-AssessmentSelf-Assessment InitiativeInitiative Self-ConfidenceSelf-Confidence OptimismOptimism

Self ManagementSelf Management Self ControlSelf Control TrustworthinessTrustworthiness ConscientiousnessConscientiousness AdaptabilityAdaptability InnovationInnovationKejriwal Institute of Management & Kejriwal Institute of Management & Development StudiesDevelopment Studies

Social CompetenceSocial Competence

EmpathyEmpathySocial SkillsSocial Skills

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EmpathyEmpathy

Social CompetenceSocial Competence

EmpathyEmpathy Understanding Understanding OthersOthers Developing OthersDeveloping Others Service OrientationService Orientation Leveraging DiversityLeveraging Diversity Political AwarenessPolitical AwarenessSocial SkillsSocial Skills

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Social SkillsSocial SkillsSocial CompetenceSocial Competence

EmpathyEmpathy Social SkillsSocial Skills Understand OthersUnderstand Others InfluenceInfluence Developing OthersDeveloping Others CommunicationCommunication Service OrientationService Orientation Conflict ManagementConflict Management Leveraging DiversityLeveraging Diversity LeadershipLeadership Political AwarenessPolitical Awareness Change CatalystChange Catalyst

Building BondsBuilding Bonds

Collaboration/CooperationCollaboration/Cooperation Team CapabilitiesTeam Capabilities

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Emotional Intelligence Emotional Intelligence MapMapSelf-AwarenessSelf-Awareness EmpathyEmpathy Emotional AwarenessEmotional Awareness Understand Others Understand Others Accurate Self-AssessmentAccurate Self-Assessment Developing Others Developing Others Self-ConfidenceSelf-Confidence Service Orientation Service OrientationSelf ManagementSelf Management Leveraging DiversityLeveraging Diversity Self ControlSelf Control Political Awareness Political Awareness TrustworthinessTrustworthiness Social SkillsSocial Skills ConscientiousnessConscientiousness Influence Influence AdaptabilityAdaptability CommunicationCommunication InnovationInnovation Conflict Management Conflict ManagementMotivationMotivation LeadershipLeadership Achievement DriveAchievement Drive Change Catalyst Change Catalyst CommitmentCommitment Building Bonds Building Bonds InitiativeInitiative Collaboration & Collaboration &

CooperationCooperation OptimismOptimism Team Capabilities Team Capabilities Kejriwal Institute of Management & Kejriwal Institute of Management &

Development StudiesDevelopment Studies

Increasing Your EIIncreasing Your EI

Developing high self-awarenessManaging your emotionsMotivating yourselfDeveloping effective communication SkillsDeveloping interpersonal skillsHelping others help themselves

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Developing High Self Developing High Self awarenessawareness Examine how you make Examine how you make

appraisalsappraisals Tune in to your sensesTune in to your senses Get in touch with your feelingsGet in touch with your feelings Learn what your intentions areLearn what your intentions are Pay attention to your actionsPay attention to your actions

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Managing Your Managing Your EmotionsEmotions Make the components of your Make the components of your

emotional system work togetheremotional system work together Take charge of your thoughtsTake charge of your thoughts Manage your own Manage your own

directionlessness directionlessness Take control of your actionsTake control of your actions

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Motivating YourselfMotivating Yourself Motivation is the key to starting a task & Motivation is the key to starting a task &

staying with itstaying with it Sources of motivation: yourself; supportive Sources of motivation: yourself; supportive

friends; a mentor; your environmentfriends; a mentor; your environment How to deal with setbacks: use motivational How to deal with setbacks: use motivational

self-statements; keep your sense of humour; self-statements; keep your sense of humour; practise relaxation; engage in physical practise relaxation; engage in physical activity; use your support team; reassess activity; use your support team; reassess your goalsyour goals

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5 Effective Communication Skills5 Effective Communication Skills

Self-disclosureSelf-disclosure AssertivenessAssertiveness Active listeningActive listening Giving & receiving criticismGiving & receiving criticism Team communicationTeam communication

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Developing Interpersonal Developing Interpersonal SkillsSkills Relationships: meeting each others’ Relationships: meeting each others’

needs; relating to each other over needs; relating to each other over time; sharing thoughts, feelings & time; sharing thoughts, feelings & ideasideas

Analyze a relationship so as to make it Analyze a relationship so as to make it more productivemore productive

Communicate so that information is Communicate so that information is exchanged effectivelyexchanged effectively

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Helping Others Help Helping Others Help ThemselvesThemselves

Keep your emotional perspectiveKeep your emotional perspective Knowing how to calm a personKnowing how to calm a person Being a supportive listenerBeing a supportive listener Helping with goal planning and Helping with goal planning and

achievement of goalsachievement of goals

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How to Increase Your How to Increase Your EIEIExercise for today:Exercise for today: Conduct a “personal inventory.”Conduct a “personal inventory.” Analyze the setting & identify Analyze the setting & identify

skills needed.skills needed. Enlist trusted friends.Enlist trusted friends. Enlist your competencies. Enlist your competencies. Enlist events where you have Enlist events where you have

Learnt from your mistakes.Learnt from your mistakes. Enlist your successes.Enlist your successes.

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Thank YouThank You

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