Emotional Intelligence:The New Intelligence

Yolanda Siegmueller, Lan Le, Jen Marquez, Rattana S

Leadership, Influence, and Power Class24 February 2015

OutlineWhat is EQ?

EQ and Leadership

Personal Case Study

Corporate Case Study

Summary

Emotional Quotient (EQ)A (notional) measure of a person’s emotional intelligence

IQ vs. EQ:

IQ is a fixed trait

High IQ does not mean performance

EQ can be developed!

What is NOT EQ?

Emotional intelligence is not:

All emotional

Irrational

Too nice

What is EQ?First introduced by XXXX

Four core skills:

Self awareness

Self management

Social awareness

Relationship management

How can these benefit leaders?

The Five Components to Emotional Intelligence at Work

Self AwarenessThe ability to recognize and understand your moods, emotions and drives, as well as their effect on others.

Leadership competencies:

Emotional self awareness

Self –confidence

Realistic self-assessment

Self regulation The ability to control or redirect disruptive impulses and moods and the tendency to suspend judgment and think before acting.

Leadership competencies:

Says no to impulsive urges

Integrity & optimism

Comfort with ambiguity

Thoughtfulness/reflection

MotivationA passion to work for reasons that go beyond money or status.

Leadership competencies:

Strong drive to achieve

Organizational commitment

Optimism (even when facing failure)

Initiative

Leadership competencies:

Knack for common ground

Persuasiveness

Effective in leading change

Friendliness with a purpose

Navigate through hierarchies

Wide circle of acquaintances

Social SkillsProficiency in managing relationships and building networks.

EmpathyAbility to understand the emotional make up of other people

Leadership competencies

Can sense emotions in groups

Cultivate others’ strengths and interests

Inspire and influence

Team work and collaboration

Rapid pace of globalization

Cross-cultural sensitivity

RattanaSelf awarenessSelf regulationMotivationSocial skillsEmpathy

You're Fired!!!

Tim Armstrong, CEO AOL

Abel Lenz, Patch Creative Director

“Leadership has less to do with walking in front and leading the way than it does with listening to the needs of the people of the company and meeting them.” - Charles M. Cawley

Summary cont.It would be foolish to assert that good-old-

fashioned IQ and technical ability are not important ingredients in strong leadership. But the recipe would not be complete without emotional intelligence. It was once thought that the components of emotional intelligence were “nice to have” in business leaders. But now we know that, for the sake of performance, these are ingredients that leaders “need to have.”