Emotional IntelligenceEmotional Intelligence Emotional IntelligenceEmotional Intelligence ( (EIEI), often ), often

measured as an measured as an Emotional Intelligence Emotional Intelligence QuotientQuotient ( (EQEQ), describes an ability, ), describes an ability,

capacity, or skill to perceive, assess, and capacity, or skill to perceive, assess, and manage the emotions of one's self, of manage the emotions of one's self, of

others, and of groups. As a relatively new others, and of groups. As a relatively new area of psychological research, the area of psychological research, the

definition of EI is constantly changing.definition of EI is constantly changing.

Experts saysExperts says

Emotional Intelligence is the capacity to Emotional Intelligence is the capacity to recognize your own feelings and those of recognize your own feelings and those of other people, to be able to motivate yourself, other people, to be able to motivate yourself, to manage emotions in yourself and in your to manage emotions in yourself and in your relationships.relationships.

- Chris Walkins- Chris Walkins

Alexithymia and EIAlexithymia and EI

Alexithymia from the Greek words (literally Alexithymia from the Greek words (literally "without words for emotions") is a term coined by "without words for emotions") is a term coined by

Peter Sifneos in 1973 to describe people who Peter Sifneos in 1973 to describe people who appeared to have deficiencies in understanding, appeared to have deficiencies in understanding, processing, or describing their emotions. Viewed processing, or describing their emotions. Viewed

as a spectrum between high and low EI, the as a spectrum between high and low EI, the alexithymia construct is strongly inversely related alexithymia construct is strongly inversely related to EI, representing its lower range.The individual's to EI, representing its lower range.The individual's

level of alexithymia can be measured with self-level of alexithymia can be measured with self-scored questionnairesscored questionnaires

5 Primal Emotions5 Primal EmotionsLOVELOVE HAPPINESSHAPPINESS ANGERANGER SADNESSSADNESS FEARFEAR

Feeling MadFeeling Mad Feeling RemorseFeeling Remorse EmbarrassedEmbarrassed

Feeling shameFeeling shame

Primal Emotions build up to complex mental conditions that you don’t feel but rather arePrimal Emotions build up to complex mental conditions that you don’t feel but rather are

Act Act LoveLove

ActAct

HappyHappy

ActAct

AngryAngry

ActAct

SadSad

ActAct

FearfulFearfulrespectfulrespectful ExcitedExcited JealousJealous DisappointedDisappointed NervousNervous

SatisfiedSatisfied IrritatedIrritated PitifulPitiful RemorsefulRemorseful

ProudProud HatefulHateful BoredBored ConfusedConfused

CalmCalm DisgustedDisgusted depresseddepressed HopefulHopeful

confidentconfident frustratedfrustrated courageouscourageous

carefulcareful

A Model of Emotional Intelligence A Model of Emotional Intelligence & Organisational Effectiveness& Organisational Effectiveness

THE PIONEERS OF EMOTIONAL INTELLIGENCE

1990

Dr. Peter Salovey( Yale University )

Dr. John Mayer( University of New Hampshire )

MAYER-MAYER-

SALOVEY SALOVEY

FOUR BRANCH FOUR BRANCH

MODEL OF MODEL OF

EMOTIONAL EMOTIONAL

INTELLIGENCEINTELLIGENCE

The Mayer-Salovey Theory of The Mayer-Salovey Theory of Emotional IntelligenceEmotional Intelligence

Identifying EmotionsIdentifying Emotions – the ability to recognize how you – the ability to recognize how you and others feel.and others feel.

Emotional FacilitationEmotional Facilitation – the ability to generate emotion, – the ability to generate emotion, reason, think and create with this emotion.reason, think and create with this emotion.

Understand EmotionsUnderstand Emotions – the ability to understand – the ability to understand people’s emotions, what causes emotions and how people’s emotions, what causes emotions and how emotions changeemotions change

Managing EmotionsManaging Emotions – the ability which allows you to – the ability which allows you to harness the power of your emotions to make effective harness the power of your emotions to make effective

decisions and choicesdecisions and choices..

The Four Branches of Emotional IntelligenceThe Four Branches of Emotional Intelligence

Em

otio

nal I

ntel

ligen

ce PerceivingEmotions

FacilitatingThought

UnderstandingThought

ManagingEmotions

BRANCH NAME DESCRIPTION OF SKILLS INVOLVED

The ability to perceive emotions in oneself & othersas well as in objects, art, stories, music & other stimuli.

The ability to generate, use & feel emotion as necessary to communicate feelings or employ them in other cognitive processes..

The ability to understand emotional information, to understand how emotions combine & progress through relationship transitions & to appreciate such emotional meanings.

The ability to be open to feelings & to modulate them in oneself & others so as to promote personal understanding & growth.

The Emotional Competence The Emotional Competence FrameworkFramework

1.1. Self–AwarenessSelf–Awareness

2.2. Self-RegulationSelf-Regulation

3.3. MotivationMotivation

4.4. EmpathyEmpathy

5.5. Social SkillsSocial Skills

Personal Competence

(Relates to ourselves)

Social Competence

(Relates to others)

These emotionally intelligent capacities These emotionally intelligent capacities are:are:

1.1. IndependentIndependentEach makes a unique contribution to job performance.Each makes a unique contribution to job performance.

2.2. InterdependentInterdependentEach draws to some extent on certain others, with manyEach draws to some extent on certain others, with manystrong interactions.strong interactions.

3.3. HierarchicalHierarchicalThey build upon one another. E.g. self-awareness is crucialThey build upon one another. E.g. self-awareness is crucialFor self-regulation and empathy.For self-regulation and empathy.

4.4. Necessary but not sufficientNecessary but not sufficientHaving an underlying emotional intelligence ability does notHaving an underlying emotional intelligence ability does not

guarantee people will develop or display the associatedguarantee people will develop or display the associated

competencies, such as the climate of the organisation orcompetencies, such as the climate of the organisation or

the person’s interest will also determine if thethe person’s interest will also determine if the

competencies manifest themselves.competencies manifest themselves.

5.5. GenericGenericThe general list is to some extent applicable to all jobs.The general list is to some extent applicable to all jobs.

However, different jobs make differing competenceHowever, different jobs make differing competence

demands.demands.

These emotionally intelligent capacities are:These emotionally intelligent capacities are:

A Framework of Emotional A Framework of Emotional CompetenciesCompetencies