emotional intelligence  emotional intelligence (ei), often measured as an emotional intelligence...

Download Emotional Intelligence  Emotional Intelligence (EI), often measured as an Emotional Intelligence Quotient (EQ), describes an ability, capacity, or skill

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  • Emotional IntelligenceEmotional Intelligence (EI), often measured as an Emotional Intelligence Quotient (EQ), describes an ability, capacity, or skill to perceive, assess, and manage the emotions of one's self, of others, and of groups. As a relatively new area of psychological research, the definition of EI is constantly changing.

  • Experts saysEmotional Intelligence is the capacity to recognize your own feelings and those of other people, to be able to motivate yourself, to manage emotions in yourself and in your relationships. - Chris Walkins

  • Alexithymia and EIAlexithymia from the Greek words (literally "without words for emotions") is a term coined by Peter Sifneos in 1973 to describe people who appeared to have deficiencies in understanding, processing, or describing their emotions. Viewed as a spectrum between high and low EI, the alexithymia construct is strongly inversely related to EI, representing its lower range.The individual's level of alexithymia can be measured with self-scored questionnaires

  • 5 Primal Emotions

  • A Model of Emotional Intelligence & Organisational Effectiveness

  • THE PIONEERS OF EMOTIONAL INTELLIGENCE1990Dr. Peter Salovey( Yale University )Dr. John Mayer( University of New Hampshire )


  • The Mayer-Salovey Theory of Emotional IntelligenceIdentifying Emotions the ability to recognize how you and others feel.Emotional Facilitation the ability to generate emotion, reason, think and create with this emotion.Understand Emotions the ability to understand peoples emotions, what causes emotions and how emotions changeManaging Emotions the ability which allows you to harness the power of your emotions to make effective decisions and choices.

  • The Four Branches of Emotional IntelligenceEmotional IntelligenceBRANCH NAMEDESCRIPTION OF SKILLS INVOLVEDThe ability to perceive emotions in oneself & othersas well as in objects, art, stories, music & other stimuli.The ability to generate, use & feel emotion as necessary to communicate feelings or employ them in other cognitive processes..The ability to understand emotional information, to understand how emotions combine & progress through relationship transitions & to appreciate such emotional meanings.The ability to be open to feelings & to modulate them in oneself & others so as to promote personal understanding & growth.

  • The Emotional Competence FrameworkSelfAwarenessSelf-RegulationMotivationEmpathySocial SkillsPersonal Competence(Relates to ourselves)Social Competence(Relates to others)

  • These emotionally intelligent capacities are:IndependentEach makes a unique contribution to job performance.

    InterdependentEach draws to some extent on certain others, with manystrong interactions.

    HierarchicalThey build upon one another. E.g. self-awareness is crucialFor self-regulation and empathy.

  • These emotionally intelligent capacities are:Necessary but not sufficientHaving an underlying emotional intelligence ability does notguarantee people will develop or display the associatedcompetencies, such as the climate of the organisation orthe persons interest will also determine if thecompetencies manifest themselves.

    GenericThe general list is to some extent applicable to all jobs.However, different jobs make differing competencedemands.

  • A Framework of Emotional Competencies


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