Emotional IntelligenceEmotional Intelligence

Emotion = to moveEmotion = to move

Multiple intelligences

Verbal Mathematical-logical Spatial capacity Kinaesthetic Musical Interpersonal skills

Organising groups Negotiating solutions Personal connection Social analysis

Intrapsychic capacity (insight skills)

EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE

THE INNER AND THE OUTERTHE INNER AND THE OUTER

organisation

community

context

INNER OUTERself

What are the basic emotions?

Emotions

• Sad

• Mad

• Glad

• Scared

Learned fearfulness

…results in fear conditioning

Think of someone you admire whom you see as successful and/or effective in their work and life

Name a quality they possess…

Emotional Intelligence

IQ does not predict success

Emotional Intelligence Daniel Goleman 1998

“ the capacity for recognising our own feelings and

those of others, for motivating ourselves and for

managing emotions well in ourselves and in our

relationships. ”

Look at the arrows…

Emotional Intelligence

1998 Goleman - IQ and EQ

Emotional intelligence predicts success

Emotional competencies can be developed

It takes time to acquire new competencies

EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE ((Daniel Goleman 1998Daniel Goleman 1998))

self awareness

self regulation

self motivation

awareness of others (empathy)

social skills

PERSONAL COMPETENCIESPERSONAL COMPETENCIES

SELF AWARENESSknowing what we are feeling , using this in decision making, being realistic about our abilities and self confident in a grounded way

adapted fromDANIEL GOLEMAN 1998

SELF REGULATION managing our emotions to help us get things done, recovering well from upset, being prepared to wait for results

SELF MOTIVATIONusing our values to guide us towards challenge goals, persevering in the face of setbacks, taking the initiative and being flexible to achieve results

SOCIAL COMPETENCIESSOCIAL COMPETENCIES

EMPATHY

sensing others’ feelings, needs and concerns and understanding different perspectives

SOCIAL SKILLS

influencing others, building relationships, managing conflict, persuading and leading,

enabling co-operation and teamwork

adapted fromDANIEL GOLEMAN 1998

EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE ((Daniel Goleman 1998Daniel Goleman 1998))

self awareness

self regulation

self motivation

awareness of others (empathy)

social skills

EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE

A ChallengeA Challenge

For emotional intelligence or emotional For emotional intelligence or emotional

literacy to be really meaningful, these ideas literacy to be really meaningful, these ideas

need to have value in the outer as well as the need to have value in the outer as well as the

inner world – they should have an impact inner world – they should have an impact

upon organisational and community, as well upon organisational and community, as well

as individual, life.as individual, life.

From Andrew SamuelsFrom Andrew Samuels

EI questionnaire

EMOTIONAL COMPETENCIESEMOTIONAL COMPETENCIES((Daniel Goleman 1998Daniel Goleman 1998))

which are your strengths?

which are important to you?

which do you want to develop?

what would success in the skill look like?

how could you develop the skill?

EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE

In organisational and community lifeIn organisational and community life

What would an “emotionally intelligent” What would an “emotionally intelligent” Practice (or PCT) be like?Practice (or PCT) be like?

How would it work (internally and externally)?How would it work (internally and externally)?

What difference would being “emotionally What difference would being “emotionally intelligent” make to patients and the local intelligent” make to patients and the local community?community?

Emotional intelligence

• Knowing your emotions

• Managing your emotions

• Motivating yourself

• Recognising emotion in others

• Handling relationships