emotional intelligence (ei) in leadership development

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  • Emotional Intelligence (EI) in Leadership Development

    The Customer Experience Experts

    www.market-awareness.com

    Monthly CX/CI Webinar Series:

  • Emotional Intelligence (EI)

    VoiceoftheBusinessAcademy.com

    On-demand courses, roadmaps, testing Accreditation and certification How in addition to why

    Templates to implement in your organization Created by professionals who have

    implemented in the real-world

    Organizations can select courses to create their own training programs

  • Emotional Intelligence (EI)

    Quick Introduction of Webinar

  • Background of Emotional Intelligence

    Emotional information plays a critical role in our working lives

    Emotional Intelligence (EI)

  • Background of Emotional Intelligence

    Emotional information plays a critical role in our working lives Business leaders who can embrace the emotional side of an organization will infuse

    strength and meaning into management structures

    Emotional Intelligence (EI)

  • Background of Emotional Intelligence

    Emotional information plays a critical role in our working lives Business leaders who can embrace the emotional side of an organization will infuse

    strength and meaning into management structures Before the 1990s Emotional Intelligence had been an overlooked skill set

    Emotional Intelligence (EI)

  • Background of Emotional Intelligence

    Emotional information plays a critical role in our working lives Business leaders who can embrace the emotional side of an organization will infuse

    strength and meaning into management structures Before the 1990s Emotional Intelligence had been an overlooked skill set Made popular by Daniel Goleman

    Emotional Intelligence (EI)

  • Background of Emotional Intelligence

    Emotional information plays a critical role in our working lives Business leaders who can embrace the emotional side of an organization will infuse

    strength and meaning into management structures Before the 1990s Emotional Intelligence had been an overlooked skill set Made popular by Daniel Goleman Emotion and Intelligence

    Emotional Intelligence (EI)

  • Background of Emotional Intelligence

    Emotional information plays a critical role in our working lives Business leaders who can embrace the emotional side of an organization will infuse

    strength and meaning into management structures Before the 1990s Emotional Intelligence had been an overlooked skill set Made popular by Daniel Goleman Emotion and Intelligence EI refers to the capacity to understand and explain emotions and enhance thought

    Emotional Intelligence (EI)

  • Background of Emotional Intelligence

    Emotional information plays a critical role in our working lives Business leaders who can embrace the emotional side of an organization will infuse

    strength and meaning into management structures Before the 1990s Emotional Intelligence had been an overlooked skill set Made popular by Daniel Goleman Emotion and Intelligence EI refers to the capacity to understand and explain emotions and enhance thought High EI leaders develop stronger teams and communicate more effectively

    Emotional Intelligence (EI)

  • So What is Emotional Intelligence?

    Emotional Intelligence (EI)

  • So What is Emotional Intelligence?

    Emotion Intelligence is the ability to identify, assess, and manage your emotions and the impact of others

    Emotional Intelligence (EI)

  • So What is Emotional Intelligence?

    Emotion Intelligence is the ability to identify, assess, and manage your emotions and the impact of others

    It is a combination of emotional and social skills with competencies that influence our overall capability to cope effectively with the pressures and demands of work and life

    Emotional Intelligence (EI)

  • So What is Emotional Intelligence?

    Emotion Intelligence is the ability to identify, assess, and manage your emotions and the impact of others

    It is a combination of emotional and social skills with competencies that influence our overall capability to cope effectively with the pressures and demands of work and life

    Emotion Quotient, or EQ, is how Emotional Intelligence is measured

    Emotional Intelligence (EI)

  • So What is Emotional Intelligence?

    Emotion Intelligence is the ability to identify, assess, and manage your emotions and the impact of others

    It is a combination of emotional and social skills with competencies that influence our overall capability to cope effectively with the pressures and demands of work and life

    Emotion Quotient, or EQ, is how Emotional Intelligence is measured Emotional Intelligence is critical for:

    1. Relating better to other people 2. Form healthier relationships 3. Achieve greater success in business 4. Lead a more fulfilling business and personal life

    Emotional Intelligence (EI)

  • So What is Emotional Intelligence?

    Emotion Intelligence is the ability to identify, assess, and manage your emotions and the impact of others

    It is a combination of emotional and social skills with competencies that influence our overall capability to cope effectively with the pressures and demands of work and life

    Emotion Quotient, or EQ, is how Emotional Intelligence is measured Emotional Intelligence is critical for:

    1. Relating better to other people 2. Form healthier relationships 3. Achieve greater success in business 4. Lead a more fulfilling business and personal life

    The ability to express and control your own emotions is important. It is also very important to understand, interpret, and respond to emotions of others

    Emotional Intelligence (EI)

  • So What is Emotional Intelligence?

    Emotion Intelligence is the ability to identify, assess, and manage your emotions and the impact of others

    It is a combination of emotional and social skills with competencies that influence our overall capability to cope effectively with the pressures and demands of work and life

    Emotion Quotient, or EQ, is how Emotional Intelligence is measured Emotional Intelligence is critical for:

    1. Relating better to other people 2. Form healthier relationships 3. Achieve greater success in business 4. Lead a more fulfilling business and personal life

    The ability to express and control your own emotions is important. It is also very important to understand, interpret, and respond to emotions of others

    Researchers suggest Emotional Intelligence can be learned and strengthened, while others claim it is a characteristic a person is inherently born with

    Emotional Intelligence (EI)

  • Emotional Intelligence and Business

    Emotional Intelligence (EI)

  • Emotional Intelligence and Business

    Emotion Intelligence is important in business because:

    Facilitates improved performance

    Emotional Intelligence (EI)

  • Emotional Intelligence and Business

    Emotion Intelligence is important in business because:

    Facilitates improved performance Better understand and motivate others

    Emotional Intelligence (EI)

  • Emotional Intelligence and Business

    Emotion Intelligence is important in business because:

    Facilitates improved performance Better understand and motivate others Outstanding leaders tend to possess high EI levels

    Emotional Intelligence (EI)

  • Why is Emotional Intelligence So Important?

    Emotional Intelligence (EI)

  • Why is Emotional Intelligence So Important?

    Emotional Intelligence impacts:

    Emotional Intelligence (EI)

  • Elements of Emotional Intelligence

    Emotional Intelligence (EI)

  • Elements of Emotional Intelligence

    1. Self-awareness 2. Self-regulation 3. Motivation 4. Empathy 5. Social skills

    Emotional Intelligence (EI)

  • Elements of Emotional Intelligence

    1. Self-awareness

    Emotional Intelligence (EI)

  • Elements of Emotional Intelligence

    1. Self-awareness: You always know how you feel Your emotions and actions can impact others

    Emotional Intelligence (EI)

  • Elements of Emotional Intelligence

    1. Self-awareness: You always know how you feel Your emotions and actions can impact others

    Ways to improve your self-awareness:

    Emotional Intelligence (EI)

  • Elements of Emotional Intelligence

    1. Self-awareness: You always know how you feel Your emotions and actions can impact others

    Ways to improve your self-awareness: Keep a journal

    Emotional Intelligence (EI)

  • Elements of Emotional Intelligence

    1. Self-awareness: You always know how you feel Your emotions and actions can impact others

    Ways to improve your self-awareness: Keep a journal Slow down

    Emotional Intelligence (EI)

  • Elements of Emotional Intelligence

    2. Self-regulation:

    Emotional Intelligence (EI)

  • Elements of Emotional Intelligence

    2. Self-regulation: Rarely verbally attack others Rarely make rushed or emotional decisions Dont stereotype people or compromise their values Self-regulation is about staying in control

    Emotional Intelligence (EI)

  • Elements of Emotional Intelligence

    2. Self-regulation: Rarely verbally attack others Rarely make rushed or emotional decisions Dont stereotype people or compromise their values Self-regulation is a

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