1

Emotional Intelligence:

Assessment & Use

Presented atThe 26th Annual IPMAAC

Conference on Personnel AssessmentBy

Dr. Stephen J. Brock, LPCC, PresidentHuman Capital Development, Inc.

Learning Objectives

To introduce the 3 major models of EQTo introduce 2 tools for examining EQ; one coaching tool and one analytical toolTo examine links between the Five Factor Personality Model and Emotional Intelligence

2

What is your company’s most important

asset?

Did You Say PEOPLE?

Consider. . . . .

What are the things that make a person a liability?

What are the things that make a person an asset?

3

Surprisingly These Two Lists share

ONE COMMON SOURCE!

The Human Brain

HUMAN BEINGS HAVE[at least] 2 KINDS OF

INTELLIGENCE

ANDAND

4

Intellectual Intelligence

Intellectual intelligence is our ability to Intellectual intelligence is our ability to learn consciously, to create knowledge, learn consciously, to create knowledge, to reason, envision possibilities, to reason, envision possibilities, generate alternatives, and make generate alternatives, and make informed, valueinformed, value--based decisions.based decisions.

What is Emotional Intelligence [EQ?]

5

Major Players:Daniel Goleman – whose best seller introduced the ideas to

most people. He is working on an instrument to measure EQ.

Robert K. Cooper – whose views are focused on leadership. He has coauthored the EQ Map which allows people to identify how they have used EQ during the past 30 days

Reuven Bar-on – who has developed an instrument for measuring EQ ability. It has 17 years of research behind it.

Goleman’s Definition:

“Emotional intelligence” refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and our relationships.

Goleman “Working with Emotional Intelligence” 1998

6

Bar-on’s Definition

[Emotional Intelligence] is

“. . .an array of noncognitivecapabilities, competencies, and skills that influence one’s ability to succeed in coping with environmental demands and pressures.”

Emotional Intelligenceis the ability to...

SenseUnderstand, andEffectively apply the power and acumen of emotions as a source of:

EnergyInformationCreativityTrustConnection

Cooper, EQ Map

7

Each Intelligence Contributes

Intellectual Intelligence

academic learninglanguagerational thoughtanalysis

Emotional Intelligence

Intra-personal competenceInterpersonal or social competence

PERMANENT versus DEVELOPMENTAL

Is relatively Is relatively PermanentPermanent

Is Somewhat Is Somewhat DevelopmentalDevelopmental

8

Each of these resources . . . Comes from a different part of

the BrainIntellectual Intelligence [Cerebral Cortex]Intellectual Intelligence [Cerebral Cortex]

Emotional Intelligence [Limbic System]Emotional Intelligence [Limbic System]

Neuroscience and EQ

Neocortex: Thinking Brain

Limbic System: Emotional Brain

Brain Stem: Primitive Brain

9

The Emotional Brain

From Joseph Le Doux, The Emotional Brain, 1996.

Amygdala

Visual Thalamus

VisualCortex

“All of the experiences you’ve acquired in your life and work are not sterile facts,

but emotionally laden memories stored in the brain.

Your life wisdom presents itself as instantaneous hunches and gut feelings….and can dramatically

increase accuracy and efficiency ofthe decision process.”

Robert K. Cooper, Executive EQ, 1997, pg. 47.

10

It’s not just how smart you are but

how you are smart!

NEXT: Let’s look at 2 models in a little more detail!!

11

GolemanGoleman: :

EMOTIONAL INTELLIGENCE IS EMOTIONAL INTELLIGENCE IS COMPRISED OF TWO SETS OF COMPRISED OF TWO SETS OF

COMPETENCIES:COMPETENCIES:

Personal Personal CompetenciesCompetencies

Social Social CompetenciesCompetencies

Personal Competencies

Self Awareness

Self-Regulation

Motivation

12

PERSONAL COMPETENCIES

SELF AWARENESS: Emotional Awareness, Self Assessment, Self-Confidence

This is how much we This is how much we understand ourselves understand ourselves and have confidence and have confidence in our feelings and in our feelings and abilities.abilities.

SELFSELF--REGULATION:REGULATION: Self-control, Trustworthiness, Conscientiousness, Adaptability, Innovation

This is how well we This is how well we behave under stress. behave under stress. Can we be counted Can we be counted on to use our on to use our emotions to help us emotions to help us achieve ends without achieve ends without harming ourselves or harming ourselves or others?others?

13

MOTIVATION: MOTIVATION: Achievement drive, Commitment, Initiative, Optimism

This is how we use our This is how we use our emotions to motivate emotions to motivate us to work through the us to work through the hard times and hard times and achieve our goals.achieve our goals.

Social Competencies

Empathy

Social Skills

14

SOCIAL COMPETENCIESThis is how we use our emotions and abilities in our This is how we use our emotions and abilities in our

relationships to achieve personal and business goals.relationships to achieve personal and business goals.

Empathy: Empathy: Understanding others, Developing Understanding others, Developing others, Service Orientation, Leveraging others, Service Orientation, Leveraging Diversity, Political AwarenessDiversity, Political Awareness

This Is how sensitive we This Is how sensitive we are to people, both their are to people, both their feelings and their feelings and their potential.potential.

Social Skills: Social Skills:

Influence, Communication, Conflict Influence, Communication, Conflict Management, Leadership, Change Management, Leadership, Change Catalyst, Building Bonds, Catalyst, Building Bonds, Collaboration, Team SynergyCollaboration, Team Synergy

15

Environment

CompetenciesValues and Attit

udes

Awareness

Outcomes = Behaviors

Cooper’s viewpoint

Cooper’s EQ MAP

Robert Cooper has helped create an EQ MAP that allows people to explore how they have used their Emotional Intelligence during a specific period of time.

16

Current Environment

Your current life circumstances, at home and at work.

Sets the context for exploring your EQ capacities.

What is the relationship between pressures and satisfactions?

17

7/22/2002

Emotional Awareness

Emotional Self AwarenessEmotional ExpressionEmotional Awareness of Others

Dimensions of Emotional Intelligence

Fundamental skills and behavior patterns developed over time with which we respond to

• people• events• circumstances

Emotional Competencies

18

Emotional Competencies:

IntentionalityCreativityResilienceInterpersonal ConnectionsConstructive Discontent

Dimensions of Emotional Intelligence

One’s view of the world and what one values within it.

Described in the words we useThe actions we takeConsistency over time

Values and Attitudes

19

Values and Attitudes

OutlookCompassion IntuitionTrust RadiusPersonal PowerIntegrated Self

Dimensions of Emotional Intelligence

EQ Depends Upon:

Your current level of awareness

Your skills and competencies

How you view the world and what you value in it

20

BarOn’s EQi Analysis

BarOn’s approach is based on measuring emotional intelligence capacity and uses scales that measure it compared to the same scales used to measure IQ.

Emotional Intelligence

Intrapersonal ScalesInterpersonal ScalesAdaptability ScalesStress Management ScalesGeneral Mood Scales

21

Intrapersonal Scales:

Self-Regard

Emotional Self-Awareness

Assertiveness

Independence

Self-Actualization

Interpersonal Scales:

Empathy

Social Responsibility

Interpersonal Relationship

22

Adaptability Scales:

Reality Testing

Flexibility

Problem Solving

Stress Management Scales:

Stress Tolerance

Impulse Control

23

General Mood Scales:

Optimism

Happiness

24

25

Linking The NEO to the Models

How the NEO PI-R Sheds Light on Emotional Intelligence

Each of The Competencies From These Models Are Revealed

In our behaviorsCollections of related behaviors are called TRAITSTraits form another useful way of understanding our personalitiesPersonality Traits can help us examine our Emotional Intelligence

26

THE FIVE FACTOR MODEL OF

PERSONALITY

I am who I am!Who am I?

What is personality?

ITIT

IS THEIS THE

DISTINCTIVEDISTINCTIVE

WAY WEWAY WE

EXPRESSEXPRESS

OUR UNIQUE OUR UNIQUE SELFSELF

27

OUR PERSONALITY IS THE PRODUCT OF TWO FORCES

Social EnvironmentSocial Environment

TRAIT MODEL OF PERSONALITY

A TRAIT IS CORRELATED SET OF A TRAIT IS CORRELATED SET OF BEHAVIORS!BEHAVIORS!

Genetic Genetic Characteristics = Characteristics =

AttributesAttributes

Behavioral Behavioral Habits =Habits =

TRAITSTRAITS

28

WORDS WE USE TO DESCRIBE PERSONALITY

ANALYZINGOUR LANUGAGE

WE USE 4,500 WORDS IN ENGLISH TO DESCRIBE PERSONALITYTHESE DESCRIBE ONLY 5 MAJOR TRAITSEACH OF THESE HAS 6 FACETS OR DIMENSIONS THAT MODIFY THE WAY THE INDIVIDUAL EXPRESSES A GIVEN TRAIT

29

FIVE FACTOR MODELNEGATIVE EMOTIONALITY [The degree to which

we respond to stress]EXTROVERSION [The degree we tolerate

sensory stimulation from people and situations]OPENNESS [The degree we are open to new ideas, experiences, and ways of doing things]AGREEABLENESS [The degree to which we

defer to others]CONSCIENTIOUSNESS [The degree to which we

push toward goals]

The NEO Personality Inventory (Revised) NEO

PI-RIdentifies the degree of intensity of each Factor and Facet [how much of the trait we have]Is not judgmental [high or low scores do

not express good or bad personality]Helps us understand our uniqueness and that of others [enables us to leverage strengths]

30

SEE

HANDOUTS

FOR

COMPARISON

OF

ELEMENTS