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Emerging Technology Trends 2018Ryan Jackson CTO, ISG Technology| FEBRUARY 27, 2018

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“What confronts every organization, large or small… is learning to

thrive in a world where change is discontinuous, unrelenting and

pitiless...

-Gary Hamel

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• Emerging Technologies and 2018 Trends

• Digital Transformation Goals

• Utilities Transformation

• Business Continuity and Disaster Recovery

• Technology as a Service

Topics

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Emerging Technologies and Trends

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Emerging Technologies and TrendsArtificial Intelligence and Machine Learning Will Have Obvious and Inconspicuous Uses

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Emerging Technologies and Trends

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Emerging Technologies and Trends

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Emerging Technologies and Trends

• Age of the Platform

• Artificial Intelligence gets practical

• Digital Business Extensions

• The Quantified Business

• Stronger through cyber resilience

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Emerging Technologies and Trends

• Age of the Platform

• Artificial Intelligence gets practical

• Digital Business Extensions

• The Quantified Business

• Stronger through cyber resilience

isgtech.com

Emerging Technologies and Trends

• Age of the Platform

• Artificial Intelligence gets practical

• Digital Business Extensions

• The Quantified Business

• Stronger through cyber resilience

isgtech.com

Emerging Technologies and Trends

• Age of the Platform

• Artificial Intelligence gets practical

• Digital Business Extensions

• The Quantified Business

• Stronger through cyber resilience

isgtech.com

Emerging Technologies and Trends

• Age of the Platform

• Artificial Intelligence gets practical

• Digital Business Extensions

• The Quantified Business

• Stronger through cyber resilience

isgtech.com

Emerging Technologies and Trends

• Age of the Platform

• Artificial Intelligence gets practical

• Digital Business Extensions

• The Quantified Business

• Stronger through cyber resilience

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Digital Transformation Goals

• Engaging their customers

- Tailoring individual customer experiences by harnessing data and drawing actionable insights

• Empowering their employees

- Help their employees achieve more by creating a work environments that’s intelligent, flexible, and secure

• Optimizing their operations

- Accelerating responsiveness, improving service levels, and reduce costs with intelligent processes

• Transforming their products

- Differentiate and capture emerging opportunities using data as a strategic asset and shifting from hindsight to foresight

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Utilities Transformation

Improving productivity and efficiency

Digital opportunities to improve operations

and increase flexibility are available

throughout the value chain. Conservative

estimates supported by analysis of real-life

cases suggest that digital optimization can

boost profitability by 20 to 30 percent.

Utilities can realize most of this potential by

three means: smart meters and the smart

grid, digital productivity tools for

employees, and automation of back-office

processes.

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Smart meters and grid

• Distributed Generation

• Smart Homes

• Connected Buildings

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Productivity tools for employees

• Mobile Collaboration at the edge

• Diagnostic Tools and Reference materials

• Asset Management (inventory)

• Engineer planning and scheduling

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Automation of back-office processes

• Customer Experience Management

• Customer Life Cycle Mgt

• Digital Billing and Payment Options

• Supplier Management

• Process Standardization

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• Enhance service quality

• Lower costs

• Preventative Maintenance Improvements

• Preserve and deepen customer relationships

Advanced analytics and the multichannel customer journey

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Securing the Data

• Data Protection and Compliance

• Data and Information Governance

• Data Retention Policies

• User Authentication Mgt

• Privileged Account Mgt

• Audit Reporting

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Business Continuity vs DR

• Business Continuity Plan - a BCP is all about how the Business continues to operate if something goes wrong. It is important to ensure that the ownership of this plan is with the business, as this drives the focus of the document. A properly defined BCP would include considerations such as paper processes, communication with customers and suppliers, staff relocation, location of other documents and contact details.

• Disaster Recovery Plan - a DRP will specify how the recovery of a function will be performed. Within a DR plan, there will be individual component system recovery plans that would specify steps to recover applications.

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Business Continuity/DR Options

• Data Backup - Examples: VM Backup, storage replication, tape backup

• Wildly varying recovery times – ~4-hours to 1-week• Low cost - $

COLD

WARM

HOT

• Replicates production VMs to a separate cloud• Requires an established Disaster Recovery Plan• Replicated VMs standing by in powered-off status• Usually <1 hour failover process• Moderate cost - $$

• Duplication of production to a separate cloud• Requires an established Disaster Recovery Plan• Near real-time replication to “always-on” targets• Failover in seconds• Expensive - $$$

All

Critical Applications

Regulated/ Compliance-

Driven

Wo

rkload

Imp

ortan

ce

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What is the right option?

• Well that is the $64,000 question…What are the RPO/RTO requirements?

• RPO or Recovery Point Objective is essentially the amount of data the customer can afford to lose in a disaster.

• So if it is ok with losing up to 24 hours' worth of data, then doing a backup or replication once per day MAY meet the needs

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• RTO or the Recovery Time Objective is the amount of time it will take to bring your systems back online or how long you can afford to be down

• An RTO of 4 hours means that the business needs to be back up and running within 4 hours of an outage

What is the right option?

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We must also ask ourselves what are we trying to protect against?

• Power Outages

• Earth Quakes

• Floods

• Tornadoes

• Server room or Data Center fires

• Human Error

• Cyber Security Breaches

Disasters to think about…

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What are we missing?

Most people think because they have replicated their environment, they are good to go in the event of a disaster, but they are typically missing one vital piece, connectivity!

• It’s great to have your data elsewhere but when disaster strikes, how are you going to access the data and from where?

• This is an important question as we need to know if they have a second location and we simply need a site to site VPN tunnel established ahead of time or…

• Are their users going to be working from laptops remotely and we need client side SSL VPNs setup on each laptop.

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General Business Continuity Overview

• Backup all workloads (VMs)

• Replication critical, higher availability workloads

• For Full Business Continuity (total loss), suggest a ProServeengagement for DRP, runbook, and solution set

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3-2-1 Backup Rule

Create 3 copies of data

Keep data on at least 2 types of storage media

Store 1 copy offsite

x 3 x 2 x 1

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Managed Cloud Backupwith Veeam Cloud Connect

Customer Cloud Environment

Infrastructure

VMware/Hyper-V

VM VM VM

Customer Premises

ISG Local Backup Appliance

ISG Local Backup Appliance

• Primary Backup Repository

• Five sizes – Sm, Med, Lg, XL, and Custom

• Both rack & tower form factors

• ‘Best Practice’ – faster local restores

ISG Backup Process Management

• Hosted ISG Veeam licensing

• Daily backup monitoring

• Remediation of failures

• Restores as needed

ISG Cloud Backup Repository

ISG Cloud Backup Repository

• Automatic nightly backups offsite

• ‘Best Practice’

• Meet 3-2-1 objectives

• Restores as needed

Backu

ps

Res

tore

s

Offsite Backups

Cloud Restores

(standard rack or tower server format)

Internet

ISG Data Center

Vee

amC

lou

d C

on

nec

t G

atew

ay

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Managed Cloud Backup Features & Benefits

• Full backup process management

• Shifts CapEx to OpEx

• ISG’s device and software – no hardware or software to buy

• Best practice methodology

• Local backups for faster restores & offsite storage

• Offsite cloud backups for 3-2-1 compliance

• Simple Pricing

• One-time setup & seeding (where required)

• Monthly appliance, management, and storage fees

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Cloud ReplicationOverview

• Failover protection for mission-critical workloads

• Self-service

• Operational Cost Model

• Simple pricing structure

• No VPN required

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Cloud Replicationwith Veeam Cloud Connect

Customer Cloud Environment

Infrastructure

VMware

VM VM VM

Customer Premises

Replication

ISG Data Center

Infrastructure

VMware

VM VM VM

ISG Cloud

• Replicated mission-critical VMs in the ISG

Cloud

• Client-side Veeam licensing

• V9 (U1) or higher

• Customer-configured replication process

• Customer partial failover control thru

Veeam Console

• ISG assistance in case of full failover

• Disaster declaration

• Customer self-testing – failover/failback

testing as needed – self serviceVeeam v9+

Internet

Failover

Vee

amC

lou

d C

on

nec

t G

atew

ay

ISG Cloud Backup Repository

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Technology as a service benefits

• Gain Time to Focus on Core Business Functions

• Economies of Scale and Purchasing Power

• Reduce Downtime

• Reduce Costs and Control Operating Expenses

• On Demand Resources

• Improve Productivity

• Access Highly Specialized Talent

DISASTER

RECOVERYCOPY/PRINTING SECURITYPHYSICAL

SECURITY

INTERNET OF

THINGS

LINE OF

BUSINESS

APPLICATIONS

OFFICE

APPLICATIONS

AUDIO/VISUAL COLLABORATION

NETWORK

INFRASTRUCTUR

E

ONSITE

COMPUTING

CLOUD

COMPUTINGAPPLICATION

DEVELOPMENT

BUSINESS

INTELLIGENCE

TECHNOLOGY CANVAS