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Emergency Response Plan Manual Aviation Training Center

Revision VIII Jan. 2018

Emergency Response Plan Manual

REVISION 8 January 2018 of 30

This page intentionally left blank.



Record of Revision

List of Effected Pages

Section Pages Version Date

Entire ERP All 1 May 2013

Contacts 18 1 Sept 2014

Contacts, Reference,

Flow chart

6,8, 10, 11, 13,14, 17,

18,20, 22, 25, 27

1 Aug 2015

Contacts 18, 24 1 April 2017

All sections All 1 May 2017

All sections All 1 July 2017

All Sections All 7 Dec 2017

Version Date Comments

Original May 2013 New ERP Protocols

Original Sept 2014 Contact information

Original Aug 2015 Contact Information

Original April 2016 Contact Information

REV 6 May 2017 Organization changes

REV 7 July 2017 Contact information,

organization changes, removal

of NTSB 830 immediate

reporting requirements in

section 1.3.0, updated protocols

REV 8 Dec 2017 Contact information and

reformatting



Preamble

The document contained herein is a detailed plan regarding procedures and checklists for key company

personnel to follow in the event of an accident, incident, act of terrorism, or other emergency involving

Bridgewater State University aircraft, employees, passengers or facilities. The Emergency Response Plan

is a preemptive measure designed to alleviate mistakes, misunderstandings, and misquotes that can

follow an accident or incident. Strict compliance with the procedures contained within are imperative;

non-compliance with these procedures could seriously and adversely affect Bridgewater State

University's flight training program as well as personnel involved.



Table of Contents

Section Page

1.1.0 Introduction 6

1.1.1 BSU Crisis Management Plan 7

1.2.0 Reporting Aircraft Overdue 8

1.2.1.0 Accident / Incident Reporting Chain 10

1.3.0 Accident – Incident Reporting 11

1.3.1 University Response in the Aftermath of an Aircraft Accident or Incident 11

1.3.1.1 On-Scene Responsibilities 11

1.3.1.2 BSU Flight Operations Responsibilities 11

1.3.1.3 University Responsibilities in an Aircraft Investigation 12

1.3.1.4 Information Gathering 13

1.3.1.5 Participation in the Investigation 13

1.4.0 Emergency Notification Procedures 13

1.4.1 Notification and Accommodation of Family Members 13

1.4.2 Notification of University Personnel 13

1.4.3 Notification of Insurance Providers 13

1.4.4 Statements to the Media 14

1.5.0 In Flight Medical Emergencies 14

1.5.1 In-Flight Passenger or Employee Illness 14

1.6.0 Accidents / Incidents at the BSU New Bedford Airport Facility 15

1.7.0 Emergency Telephone Numbers 16

1.9.0 Aircraft Accident or Incident Emergency Response Checklists 18

1.9.1 Flight Crewmember Checklist 19

1.9.2 Flight Training Coordinator/On-Duty Dispatcher Checklist 20

1.9.3 Senior Flight Operations Personnel Checklist 21

1.9.4 BSU Police - Aviation Related Emergency Checklist 24

1.9.5 Senior Executive Checklist 25

1.11.0 Emergency Notification / Verification Form 26

1.12.0 Bomb Threat Form 29

1.13.0 Background Detail Form 30



1.1.0 Introduction

A. The Flight Operations Emergency Response Plan shall be carried out in the event of an accident,

incident, act of terrorism, or other emergency involving university aircraft, employees,

passengers or facilities. The plan consists of two phases:

1. Initial notification received by BSU flight operations or the Dispatch office.

2. Notification to BSU Campus Police.

B. Notification Procedures:

1. Initial notification of an accident, incident, or emergency is to be directed by the

Dispatch office sequentially to one of the following flight operations personnel:

i. Director of Operations;

ii. Assistant Director of Operations; or

iii. Chief Instructor

2. The flight operations personnel member who is available for the primary notification

from Dispatch will then relay the information to the other personnel listed above as well

as the Dean, Ricciardi College of Business and the Business Manager. As additional

information is gathered, Dispatch will give updates to their first point of contact. The

point of contact will be responsible for updating appropriate personnel already

discussed.

3. The Dispatch office will be responsible for relaying the situation to the BSU Police

department as the situation warrants.

4. The Director of Operations or Assistant Director will be responsible for contacting the

Division of Marketing and Communications if the situation warrants.

C. The above BSU Flight Operations individuals will be contacted by their respective University

extension or cell phone. BSU Flight Operations personnel will attempt to keep their cell phones

on and monitor company email 24 hours a day.

If contact with the above personnel fails, contact BSU Police. The BSU Flight Training Coordinator is aware of the emergency notification procedure, and will exercise all

available means to locate one of the above individuals.

BSU Police will be contacted for all emergency situations located at the BSU Aviation Training Center located in New Bedford. BSU Police will act as a point of contact to

coordinate with local, state, and federal agencies should additional assistance be required.

BSU Police are responsible for activating the University Crisis Management Plan (reference section 1.1.1) providing information from the BSU staff.



D. During an aircraft related emergency all communication will be channeled through the BSU

Aviation Training Center (and then to BSU Police) and NOT the Department of Aviation Science

located on the Bridgewater State University main campus. All personnel involved in an

emergency should pay special attention to this detail to maintain proper communication.

E. Any employee receiving initial notification shall at a minimum obtain the following information:

1. Name and phone number of the caller; attempt to verify the identity of the caller.

2. Make and model of aircraft, if applicable.

3. Aircraft Registration (“tail”) number, if applicable.

4. Location of the accident or emergency.

5. Condition of passengers, crew, and aircraft.

6. Location of passengers, crew if different than the accident site.

7. Steps taken to stabilize the situation, if applicable.

8. Extent of damage to the aircraft, if applicable.

9. Whether police, fire, rescue, or FAA are en route or on the scene.

10. Names of the health care facilities providing treatment.

11. Whether other government agencies have been notified.

NOTE

Employees will use the Emergency Notification / Verification Form located at the end of this document. A quick reference guide will also be available at the Flight Training Coordinator’s desk.

1. 911 dialed from the BSU phone system will go directly to BSU Police at the Bridgewater campus station. Priority will be given to contact BSU Police.

2. 911 dialed from a cell phone at the Aviation Training Center will be routed to a Massachusetts State Police communication center and depending on location and nature of the call, will be transferred to a local 911 center for further assistance.

1.1.1 BSU Crisis Management Plan

A. BSU Flight Operations staff will follow all non-aviation specific procedures listed within the BSU

Crisis Management Plan. A copy of the BSU Crisis Management Plan will be kept at the Flight

Training Coordinator’s desk and an electronic version will be kept on file.

1. BSU Police are responsible for making the determination whether to activate the

University Crisis Management Plan. Notification of BSU Crisis Team will be the

responsibility of the BSU Campus Police.

2. BSU Flight Operations staff will be prompted by the BSU Police to provide information as

necessary. Each member of the Crisis Team will be provided with as many details as are

available, including location, list of employees involved, and their status.



B. BSU Crisis Management Plan Specific Incident Protocols: 1. Active Shooter/Threat 2. Bomb Threat—non aircraft 3. Chemical/Hazmat 4. Earthquake 5. Employee Death 6. Fire 7. Hostage Crisis 8. Missing Student 9. Nuclear Emergency 10. Pandemic Flu 11. Power Outage 12. Prison Escape 13. Severe Weather 14. Student Death 15. Study Abroad 16. Suspicious Items 17. Workplace Violence

All aviation specific responses are listed in this document.

NOTE

1. The Director of Operations, Chief Instructor, and BSU police MUST be kept fully informed as to what information being passed is factual and what is still unconfirmed.

2. Circumstances may warrant consideration of a Flight Operations safety stand-down immediately following an incident or accident. Consideration must be given to the most prudent mode of transportation for affected individuals to include ground and/or airline transportation.

C. Personnel who have a role in the Emergency Response Plan shall be trained in that role. In

addition, BSU Aviation will test the plan for integrity on a periodic base. Any necessary

corrections and updates to the plan, training, and/or testing will be made accordingly.

1.2.0 Reporting Aircraft Overdue

A. Overdue Aircraft Defined: Any Bridgewater State University aircraft more than 30 minutes late

to its destination is considered overdue. The following procedure is a BSU Flight Training

Coordinator/dispatch function. An overdue aircraft shall be considered an emergency situation.

1. Per section 1.1.0, paragraph B, flight operations personnel will be notified immediately.

DO NOT rely on email. DO NOT leave a message. Contact is to be made in person, by

phone or by text message. Contact must be confirmed.

2. The Flight Training Coordinator, or dispatcher on duty, will monitor the flight schedule

to ensure proper on-time arrivals for all flights.

3. Not later than 15 minutes after an aircraft is scheduled to return and has failed to do so,

the Flight Training Coordinator, or dispatcher on duty, will immediately initiate the

following sequence:



i. Consult Flight Plan form submitted by the departing flight crew to determine

the type of flight operation (i.e. solo, dual, practice area and type: IFR, cross

country, etc.), intended destination, and most likely route of travel.

ii. Attempt to locate the aircraft:

1. Check the ramp and Maintenance area for a possible dispatching error.

2. Radio the local practice area on 123.50 for the aircraft.

3. Utilize other aircraft in the area to relay a radio call, if necessary.

4. Contact local Air Traffic Control Tower (both KEWB on 118.10 or call

508.993.3186 and, as appropriate and if available, the Tower or FBO at

the destination airport).

5. Contact the flight crew directly via phone.

6. Contact the local and surrounding Flight Service Station(s).

7. Contact local or destination Approach Control, as appropriate.

8. Instruct aircraft in the practice areas to listen on Emergency Frequency

121.5 and report their findings as either "positive contact" or "negative

contact." The Flight Training Coordinator will keep track of each aircraft

and its report.

iii. If the aircraft remains unaccounted for after 30 minutes from the ETA, or sooner

if additional concern is warranted, (e.g. call to Flight Ops regarding a possible

BSU aircraft in distress) the Flight Training Coordinator or dispatcher on duty

shall initiate the call to BSU Police.

iv. Flight Operations staff may assist BSU Police in the decision to employ

additional Search and Rescue (SAR) operations and/or activate the Emergency

Response Plan.



1.2.1.0 Incident/ Accident Reporting Chain

NOTE

BSU Flight Training Coordinator, or on-duty Dispatcher initiates the call to BSU Police only. BSU Police will run through the following flow chart.



1.3.0 Accident – Incident Reporting While aircraft accidents and incidents are rare occurrences in aviation, all BSU Flight Operations staff

and ERP stakeholders must be familiar with the procedures to be used following such an event. The

document controlling many of the definitions, information, and procedures is 49 CFR Part 830 and will

be referenced in any accident or incident situation.

All accidents / incidents will be reported to the Director of Operations, Chief Instructor, and Assistant

Director of Operations. The Director of Operations will report all accidents or incidents to the

appropriate authority in the state where the accident occurred.

1.3.1 University Response in the Aftermath of an Aircraft Accident or Incident The following describes the procedures to be followed in the event of an accident or incident involving

university aircraft or passengers onboard university aircraft. Responsibilities are assigned for their

completion.

BSU Flight Operations staff will be available to communicate with the insurance broker for aviation-

related technical information. University representation will handle all other aspects.

1.3.1.1 On-Scene Responsibilities The senior capable crewmember at the scene of an accident or incident shall complete the following

actions, in order:

1. Assume control and direction of the situation

2. Relocate all passengers to a safe distance from the aircraft

3. Obtain medical assistance, if required

4. Make no statements to anyone other than the Director of Operations, Chief Instructor, or

appropriate BSU Aviation representative

5. Ensure the aircraft will not be disturbed

6. Attempt to secure the scene from the public

7. Obtain photographic documentation of the scene, if able

8. Secure statements, names, and addressed of witnesses

9. Secure all pertinent documents

1.3.1.2 BSU Flight Operations Responsibilities

A. Notification procedures will follow the guidelines from section 1.1.0, paragraph b. The order of

succession for accomplishing the following duties at the BSU Aviation Training Center is as

follows:

1. Director of Operations

2. Assistant Director of Operations/Safety Officer

3. Chief Instructor

4. Business Manager



B. One of the above individuals shall assume responsibility for completing the following actions.

Reference the individual checklists located within this manual for detailed guidance.

1. Ensure a capable individual is familiar with undertaking completion of the steps in

1.3.1.1, On-Scene Responsibilities.

2. Ensure the Emergency Response Plan has been initiated and is being completed.

3. Dispatch individuals to the scene as the situation requires and in accordance with the

University Crisis Management Plan.

4. Contact the Principal Operations Inspector/Boston FSDO to determine notification

requirements per 49 CFR part 830 and execute the notifications as required.

5. Notify Aircraft Insurance Brokers.

6. Immediately gather all aircraft and crew records and any other pertinent

documentation. Store them in a secure location for release to the FAA or NTSB only.

1.3.1.3 University Responsibilities in an Aircraft Investigation

A. The operator of an aircraft shall immediately, and by the most expeditious means available,

notify the nearest National Transportation Safety Board field office. BSU Administrators will

defer to the BSU Flight Operations staff to communicate with the NTSB and FAA.

B. The operator of an aircraft involved in an accident or incident for which notification must be

given is responsible for preserving, to the extent possible, any aircraft wreckage, cargo and all

records, including all recording mediums of flight and maintenance pertaining to the airmen,

operation and maintenance of the aircraft until the NTSB takes custody thereof or a release is

granted.

1. Prior to the time the NTSB or its authorized representative takes custody of aircraft

wreckage, such wreckage may not be disturbed or moved except to the extent

necessary:

i. To remove persons injured of trapped;

ii. To protect the wreckage from further damage; or

iii. To protect the public from injury.

2. Where it is necessary to move aircraft wreckage, sketches, descriptive notes, and

photographs shall be made, if possible, of the original positions and condition of the

wreckage and any significant impact marks.

3. The operator of an aircraft involved in an accident or incident shall retain all records,

reports, internal documents, and memoranda dealing with the accident or incident,

until authorized by the NTSB to the contrary.

C. BSU Flight Operations staff and individuals involved will file required reports to the NTSB.



1.3.1.4 Information Gathering The notification required for the NTSB shall contain the following information, if available:

1. Type, country of registration, and registration marks of the aircraft;

2. Name of owner and operator of the aircraft;

3. Name of the Pilot-in-Command;

4. Date and time of the accident;

5. Last point of departure and point of intended landing of the aircraft;

6. Position of the aircraft with reference to some easily defined geographical point;

7. Number of persons on board, number killed, and number seriously injured;

8. Nature of the accident, the weather and the extent of damage to the aircraft, so far as is known;

and

9. A description of any explosives, radioactive materials, or other dangerous articles carried.

1.3.1.5 Participation in the Investigation BSU Flight Operations staff will fully cooperate with FAA, NTSB, and other state investigators in the

investigation of an aircraft accident or incident.

1.4.0 Emergency Notification Procedures BSU Flight Operations staff will comply with all emergency notification procedures listed within the

University Crisis Management Plan.

1.4.1 Notification and Accommodation of Family Members BSU Flight Operations staff should defer all requests for information and family notification to the BSU

Police through the Crisis Management Plan.

NOTE

Psychological support and other assistance will be provided to the crewmembers, passengers, and/or Next-of-Kin of anyone injured or killed in an aircraft accident or incident as per the BSU Crisis

Management Plan.

1.4.2 Notification of University Personnel

BSU Flight Operations staff will follow notification procedures as per the Crisis Management Plan.

However, depending on the situation, Flight Operations staff may notify Department of Aviation Science

staff (on campus) on safety related issues or assistance with an aviation specific emergency situation.

1.4.3 Notification of Insurance Providers

The Director of Operations and Assistant Director are authorized to notify Sutton James Inc-

860.249.8066. Senior BSU Flight Operations staff members are the best resource for aviation specific

information during an emergency.



1.4.4 Statements to the Media BSU Aviation will refer any and all requests for statements from the media to the Division of Marketing

and Communications. The Director of Operations or Assistant Director will coordinate with BSU Police

and the Division of Marketing and Communications—namely its Vice President or Assistant Vice

President/Chief Marketing Officer, who will then handle all media inquiries. Direct all media call to (508)

531-1756.

1.5.0 In-Flight Medical Emergencies

A. If an occupant becomes ill or incapacitated during a flight in a BSU Aviation aircraft, the PIC will

determine if that occupant needs immediate assistance. If medical assistance is needed, the PIC

will declare an emergency and divert to the closest suitable airport.

B. ATC should be used to provide information regarding medical services available at airports

within their area. Pilots should advise ATC of the nature of the medical emergency and ask ATC

to relay requests for medical assistance.

C. The PIC, or capable crewmember, shall notify the Dispatch office as soon as possible. The

Dispatch office will then follow the notification procedures in section 1.1.0, paragraph b.

1.5.1 In-Flight Passenger or Employee Illness

A. If an occupant becomes ill, the PIC will determine who will provide first aid and attend to the

affected individual. One pilot must remain at the flight controls at all times and perform pilot

flying duties.

B. Normally the pilot not flying will attend to the individual. The attending crewmember will assess

the occupant and immediately relay the situation to the PIC. If the PIC determines that an

occupant needs immediate medical assistance, they will divert the aircraft to the closest suitable

airport. Suitability of an airport, military or civilian, will depend on the nature of the illness and

the medical support available.

C. ATC may be able to assist in providing information regarding medical services available at

airports within their area. ATC should be utilized to relay requests for medical assistance to the

airport of intended landing. Advise ATC of the medical emergency and the nature of support

required on landing.

D. An emergency will be declared if the PIC believes that the situation demands priority handling.



E. If a passenger is removed from a University aircraft for medical reasons, a crewmember or other

University employee should accompany the passenger to the hospital. The Chief Instructor shall

be notified as soon as possible.

1.6.0 Accidents / Incidents at the BSU New Bedford Airport Facility

A. If a student, staff, faculty, or guest is injured or becomes seriously ill at the airport, BSU Campus

Police should be called for a medical / police / fire emergency immediately. BSU Police can more

efficiently facilitate assistance and guide appropriate resources to the incident location.

1. 911 dialed from the BSU phone system will go directly to BSU Police at the Bridgewater campus station. Priority will be given to contact BSU Police.

2. 911 dialed from a cell phone at the Aviation Training Center will be routed to a Massachusetts State Police communication center and depending on location and nature of the call, will be transferred to a local 911 center for further assistance.

B. The Director of Operations, Chief Instructor, or Assistant Director shall be notified as soon as

possible per section 1.1.0, paragraph b.



1.7.0 Emergency Telephone Numbers

Contact Name/Email Telephone Number

Emergency Personnel

BSU Campus Police 911 from any BSU phone 508.531.1212

Dartmouth Police 911 from cellular device 508.910.1700

Dartmouth Fire 911 from across road 508.994.6761

New Bedford Police 911 from cellular device 508.991.6300

New Bedford Fire 911 from cellular device 508.991.6124

FAA and Control Facilities

FAA Regional Operations Center

FIRST CALL FOR AIRCRAFT ACCIDENT

404.305.5156

FAA Boston FSDO/BSU Principal Operations Inspector

Aidan Seltsam-Wilps [email protected]

781.238.7518 Office 781.357.7500 Desk 603.759.5321 Cell

NTSB Main Office 202.314.6000

NTSB New England Regional Office

973.334.6420

EWB Airport Manager Scot Servis [email protected]

508.991.6160 Office 508.328.5682 Cell

EWB Control Tower Steve Parsons, Tower Manager [email protected]

508.993.3186 Office

Flight Operations Staff

Director of Operations Loren Herren [email protected]

508.531.1444 Office 774.521.3340 Home 508.326.8656 Cell 774.274.4095 Alt. Cell

Chief Instructor Evan Cushing [email protected]

508.531.1049 Office 508.432.3021 Home 508.517.8705 Cell

Assistant Director of Operations/Safety Officer

Christi Cushing [email protected]

508.531.2034 Office 508.432.3021 Home 774.888.7087 Cell

Business Manager Bill Dyer [email protected] 508.531.2907 Office 508.245.1007 Cell

Flight Training Coordinator/Dispatch

Stephanie Jesse [email protected]

508.531.1476 Office 339.832.0816 Cell

Flight Operations Admin Margie Rivera [email protected]

508.531.1445

University Personnel

Dean’s Office, Ricciardi College of Business

Elizabeth Scarbrough [email protected]

508.531.6151 Office

Dean, Ricciardi College of Business

Elmore Alexander [email protected]

508.531.1931 Office 267.980.4652 Cell

Associate Dean, Ricciardi College of Business

Jeanean Davis-Street [email protected]

508.531.2049 Office 508.212.0272 Cell

mailto:[email protected]














Department Chair, Aviation Science

Mike Farley [email protected]

508.531.2366 Office 508.888.5523 Home 508.737.4859 Cell

Aviation Department Admin Lisa Shaw [email protected]

508.531.1779 Office

BSU Legal Representation via Rubin and Rudman Boston

Deniz Leuenberger, Chief of Staff [email protected]

508.531.6125 Office 508.846.6137 Cell

BSU Emergency Conference Call #

Group ID: 141421 Pin: 8557 866.675.4321

Marketing and Communications, Vice President

Paul Jean [email protected]

508.531.2660 Office 508.830.3357 Home 508.680.6335 Cell

Marketing and Communications, Assistant Vice President/Chief Marketing Officer

Eva Gaffney [email protected]

508.531.1337 Office 508.822.5176 Home 774.218.6569 Cell

Wellness Center/Counseling Services

Weygand Hall, Room 1110 508.531.1331 Office








1.9.0 Aircraft Accident or Incident Emergency Response Checklists

A. The following BSU Aircraft are registered to Bridgewater State University:

1. N41502, Piper PA-34-200 Seneca, Twin-engine, retractable gear, 6 passenger

2. N15894, Piper PA-28R, Single-engine, retractable gear/complex, 4 passenger

3. N56418, Piper PA-28R, Single-engine, retractable gear/complex, 4 passenger

4. N223BW, Cessna 172R, Single-engine, non-complex, 4 passenger








B. Presume anonymous calls regarding threats of sabotage or hostages as genuine. Try to record

the exact words of the caller. Listen for identifiable background noise. Record the name, date,

time and location of the caller.

C. The instructions and checklists located below in this manual will be used by Flight Operations

staff to respond to an aircraft accident of incident.

D. Guidelines:

1. Report all emergencies IMMEDIATELY as per the appropriate checklist.

i. If at all possible, report by the most private means possible.

2. Unless absolute knowledge to the contrary exists, assume all persons on board have

survived and are injured.

3. Do NOT make statements to the media. Direct media calls to the BSU Media Line

508.531.1756.

4. Keep communication lines clear for emergency purposes only.



1.9.1 Flight Crewmember Checklist

Date and Time

Action Completed

Response Action

Assume control and direction of the situation

Relocate all passengers to a safe distance from the aircraft.

Obtain medical assistance if required.

Make no statements to anyone other than the Director of Operations, Chief Instructor, Assistant Director, or BSU Police. Do NOT provide information via social media.

Ensure that the aircraft will not be disturbed.

Attempt to secure the scene from the public.

Obtain photographic documentation of the scene, if able.

Secure statements, names, and addresses of witnesses.

Secure all pertinent documents.



1.9.2 BSU Flight Training Coordinator/On-Duty Dispatcher Checklist

Date and Time Action Completed

Response Action

Get the name, entity, and telephone number, fax number and address of the person calling-in the report.

Try to make certain the caller is not perpetrating a hoax by calling them back. If necessary, verify the entity’s phone number with long distance information. Do not respond to media inquiries and verify the identity of the caller before giving out any information.

Presume anonymous calls regarding threats of sabotage or hostages as genuine. Try to record the exact words of the caller. Listen for identifiable background noise.

Verify BSU aircraft has been dispatched in that region.

Obtain as much information from the caller as possible:

Make and model of aircraft.

Aircraft Registration number.

Location of the accident or occurrence.

Location of passengers, crew if different than accident site.

Medical condition of persons involved.

Names of the health care facilities providing treatment.

Extent of damage to the aircraft.

Whether police, fire, rescue or FAA are en route or on the scene.

Whether other government agencies have been notified. Call the Director of Operations, Assistant Director, or Chief Instructor per section 1.1.0, paragraph b. If unable to contact, use the Dean, Ricciardi College of Business and BSU Police as an alternate contacts. Direct any calls from the media to the BSU Media Line (508) 531-1756.



1.9.3 Senior Flight Operations Staff Checklist (e.g. Director of Operations, Assistant Director, and Chief

Instructor)


Response Action

Senior member available to receive initial notification per section 1.1.0, paragraph b:

Assess whether the accident or occurrence requires activating the complete Emergency Response Plan. Consider possible modifications to this Plan to meet the needs of the situation.

Contact Dean, Ricciardi College of Business, and Aviation Department Personnel.

Instruct Switchboard Operators, BSU Aviation Science Campus Office

and BSU Flight Training Coordinator to direct incoming phone calls

related to the emergency to BSU Police.

Have the FBO who last fueled the aircraft collect a fuel sample.

Inform Flight Operations employees in person, if possible. If expediency

is necessary, inform them via telephone. Do not leave a message other

than for a return call.

Do not inform other flight crews while they are flying. Wait

until they arrive back at the Flight Training Center.

Consider initiating a full stand-down of ground and flight

operations.

Evaluate whether a university flight or maintenance procedure might

have contributed to the cause of the accident.

Evaluate giving employees one of more days off for emotional health.

Assure employees it is not a disciplinary measure but is standard

procedure.

Director of Operations or Assistant Director:

Refer to any applicable university policies.

Notify your aviation insurance broker and field claims office nearest to the accident site.



Consider sending specially trained University representative(s) to the accident site based on the BSU Crisis Management Plan.

Consider using airlines or charters for flight schedules during this time.

Keep legal representative informed on the status of your actions.

Chief Instructor:

Refer to 49 CFR Part 830 http://www.ntsb.gov/report.html

If notification from other than BSU Dispatch verify that aircraft has been dispatched.

Accident Confirmation - Contact FAA Regional Communication Center: 404.305.5156

If the emergency is aircraft related, notify the appropriate authority in the State where the accident occurred. For criminal acts such as sabotage, hostages or a bomb threat, notify the FBI.

Give facts only. Do not elaborate.

Do not speculate or draw your own conclusions.

Follow the guidelines of 49 CFR part 830.

Confirm the passenger/crew manifest. Obtain an accurate list of passengers and crewmembers involved in the accident from the BSU Aviation Dispatch. Verify exact names, employers and contact telephone numbers.

Consult with FAA contact to arrange for preservation of any wreckage.

Ensure that crewmembers involved in the accident or occurrence receive medical evaluations as soon as possible and be sure a physician documents their condition.

Retrieve the following original records, make copies for your own purposes and store the originals in a secure place for future reference or use by the FAA or NTSB:

Weather reports for the airports closest to the location of the occurrence (METARs, terminal forecasts, AIRMETS, SIGMETS, NOTAMS).

All Flight Logs and Operational Risk Assessment form for flight in question.

All personnel and training records for crewmembers involved, including pilot duty and rest records.

All maintenance records, including airframe and engine logs and aircraft maintenance log sheets.

http://www.ntsb.gov/report.html



Advise employees not to discuss the accident with anyone outside the University, including the FAA, NTSB or law enforcement, unless directed to do so by Flight Operations senior staff.

Within the United States, it is within the discretion of the NTSB investigator-in-charge to allow participation in the field investigation by the companies whose employees, functions, activities or products were involved in the accident or incident and who can provide suitable qualified technical personnel to assist in the field investigation (49 CFR Part 831.11).

Dispatch that individual to the accident site. Have that person inform the local law enforcement, FAA, NTSB and your aviation insurance claims specialist that they are on-scene as your company representative.

If permitted by the investigator-in-charge, photograph the damaged aircraft and the scene.



1.9.4 BSU Police - Aviation Related Emergency Checklist


Response Action

Any initial call or report of an aircraft accident or incident that comes to the BSU Campus (any department) should be directed to BSU Police. BSU Police will activate the BSU Crisis Management Plan.

Obtain as much information from the caller as possible:

Make and model of aircraft

Aircraft Registration number “N” number

Location of the accident or occurrence

Location of passengers, crew if different than accident site

Medical condition of persons involved

Names of the health care facilities providing treatment

Extent of damage to the aircraft

Whether police, fire, rescue or FAA are enroute or on the scene

Whether other government agencies have been notified.

BSU Police will contact the BSU Flight Training Coordinator to verify that a BSU aircraft is missing.

New Bedford Flight Training Coordinator – Stephanie Jesse 508.531.1476 / 1445 (alternate extension)

Director of Operations – Loren Herren 508.531.1444 Office / 508.326.8656 Cell / 774.521.3340 Home / Alternate Cell 774.274.4095

Chief Instructor – Evan Cushing 508.531.1049 / 508.517.8705 Cell

Assistant Director of Operations – Christi Cushing 508.531.2034 Office / 774.888.7087 Cell

If BSU Police CANNOT make contact with the Flight Operations Staff and a BSU aircraft accident is confirmed, BSU Police should contact: FAA Regional Communication Center 404.305.5156.

Establish contact with law enforcement/rescue officials at the scene. Maintain communication for the informational Updates.



1.9.5 Senior Executive Checklist (BSU Crisis Team Checklist)


Response Action

Establish contact with BSU Police for information.

Consider activating Crisis Management Plan conference call number.

Ensure the Chief Instructor/ Director has been notified and request a conference call for updated information. BSU Flight Operations staff is the most reliable source for aviation related technical information.

Call the Legal Representative of the Response Team. Inform them of the name and phone number of each Team member notified.

All media statements will be issued through Marketing and Communications.

After consultation/direction with either the Vice President or Assistant Vice President/Chief Marketing Officer of Marketing and Communications, media questions may be answered stating factual information ONLY. There will be no speaking “off the record.”

The University aircraft use policy

Only authorized BSU students and employees are allowed to fly aircraft.

Pilot training is fully approved by the FAA.

BSU Aviation Operates 11 aircraft – model and manufacturer.

Rely on BSU Flight Operations senior staff for aviation specific information.

Any in-house statements for University employees will be managed by the BSU Crisis Team.

The President of the University will notify the Board of Trustees and other University executives deemed necessary.



1.11.0 Emergency Notification / Verification Form

The following form will be used to record as much information as possible when receiving notification of

an aircraft accident or incident.

Reminders

At the Scene: At Home Base:

Care for the injured Notify BSU Police

Protect the wreckage Notify NTSB/FAA

No contact with media No contact with media

Photograph the scene Collect/secure flight crew and maintenance records

Factual information to FAA/NTSB

**The following forms will be made available in the Flight Training

Coordinator’s quick reference guide**



BSU Emergency Notification/ Verification Form Date/Time of Call: Your Name:

Action Items:

1. Caller Information Name:

Title:

Telephone number:

Location:

2. Initial Description • Aircraft location: • Aircraft type: • Brief description of emergency: IMPORTANT: Inform the caller you will need to verify information, and will call them back within five (5) minutes at their location.

3. Verification of Contact • If available, check with the Flight Training Coordinator to see if BSU aircraft may be in the vicinity of the reported accident. • Verify contact information if possible. • Verifier Information - Name: - Title: - Agency Address: - Telephone number:

4. Notify Director, Chief Instructor or Assistant Director of Operations by most expeditious means possible Phone: Office # Cell # Home # Provide all details known

(Continued on next page)



5. Contact initial caller.

Document any further information discussed. Forward information request to Director, Chief Instructor, or Assistant Director of Operations for response.

6. Aircraft Information

• Aircraft Identification Number • Aircraft Type/Color • Time of Incident • Aircraft Damage Description • Other Property Damage • Location • Nearest Airport • Directions/Key Info • Other aircraft involved?

Name and Injury Status Contact Location/ Number A.

B.

C.

D.

E.

8. Rescue Operations / Contacts Telephone:

1. Local Police 2. State Police 3. Fire 4. Ambulance 5. Helicopter 6. Hospital 7. Hospital 8. Other 9. Other



1.12.0 Bomb Threat Form Date/Time of Call or Report: Your Name and Contact #:

Facility or Aircraft Affected:

1. Message (exact language used):

2. Description of Location: • In/Near Hangar Fuel Farm In/Near Aircraft

• In the Parking Lot

• In Mailbox

• Aircraft • Flight Number, To/From

Additional Details.

3. Appearance of Bomb: What does it look like? • Briefcase/carrier/bag/suitcase • Box • Other

4. Motivation: Why are you doing this?

6. Identity: Who are you?

Name: Organization

7. Caller Location: Where are you now?

If possible, use *69 or other call back features to determine the phone number of the caller.



1.13.0 Background Detail Form Circle or Write in as appropriate.

1. Origin of call:

Pay Phone Private Phone

Internal Cell Net/ Car Phone

2. Number dialed by Caller (if known):

3. Caller’s Identity: • Gender

• Approximate Age

4. Voice Characteristics:

Loud High Pitched Raspy Intoxicated Soft Deep Pleasant Other

5. Speech:

Fast Distinct Stutter Slurred Slow Distorted Nasal Other

6. Command of Language:

Excellent

Good

Fair

Poor

Foul

Other

7. Accent:

Local Foreign Regional Other

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