emergency communications constituent group (180206622)

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7/27/2019 Emergency Communications Constituent Group (180206622) http://slidepdf.com/reader/full/emergency-communications-constituent-group-180206622 1/26 1 10/17/2013 EDUCAUSE Annual Conference 2013 Mark Katsouros Director of Network Planning, Penn State [email protected] Emergency Communications Constituent Group • ―Two Birds‖  Discussion Mobile ―Killer Apps‖ 

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110/17/2013EDUCAUSE Annual Conference 2013

Mark Katsouros 

Director of Network Planning, Penn State

[email protected]

Emergency CommunicationsConstituent Group

• ―Two Birds‖ • Discussion

• Mobile ―Killer Apps‖ 

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210/17/2013EDUCAUSE Annual Conference 2013

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3

“Seven Things” 

1. Multi- vs. single-modal (SMS/Textmight be the best mode, but it

shouldn’t be the only one.) And all of 

the modes should be controllable from

a single console in order to reduce the

time it takes to initiate a multimodal

notification.

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“Seven Things” 

2. Emergency only vs. casual/other use (No spam! There are plenty of 

other mechanisms for non-emergency

announcements, such as listservs and

websites.)

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“Seven Things” 

3. Templates vs. on-the-fly wordsmithing (There’s no time for a well-thought-out, well-

crafted message during an emergency, so

do that in advance and in the form of pre-

approved templates for ease. This alsoaffords buy-in on the wording from all major 

stakeholders, from Legal to Public Relations

to Risk. Choose an ENS that supports

easily-used templates.)

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“Seven Things” 

4. Text-to-speech-enunciated vs. recorded-speechnotifications (Likewise, trying to record a calm,

cohesive message during an emergency is not a

good idea, and variable scenario specifics, such as

location, prevent you from recording in advance, so

leverage text-to-speech enunciation, which hascome a long way.)

5. Opt-out vs. -in (This is the difference between

having a near-100% subscriber base and a near-zero subscriber base.)

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“Seven Things” 

6. Shibboleth vs. local authentication andauthorization (Single sign on is a must, especially

in the throes of an emergency.)

Replace with:

Policies and Procedures (The technology is the

easy part. Fully developing and documenting your 

ENS policies and procedures, including identifyingwho’s authorized to initiate notifications and who’s

trained in the mechanics of sending them, is

critically important.)

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“Seven Things” 

7. Constant and explicit vs. irregular and “War of the Worlds” testing (Notifiers should literally test at

the start of every shift by sending a test message to

themselves, and those messages should never 

mock a real emergency scenario, just in case they

somehow get distributed by accident.)

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Discussion

 Are there more than seven things, or more important ones than those listed?

What are some of your  lessonslearned?

Mobile ―Killer Apps‖ 

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Free Mobile “Killer Apps”

Everyone Should Have

Emerg.Radio

Free

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Free Mobile “Killer Apps”

Everyone Should Have

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Free Mobile “Killer Apps”

Everyone Should Have

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Free Mobile “Killer Apps”

Everyone Should Have

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Free Mobile “Killer Apps”

Everyone Should Have

10/17/2013EDUCAUSE Annual Conference 2013

F M bil “Kill A ”

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Free Mobile “Killer Apps”

Everyone Should Have

MobileAlert

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F M bil “Kill A ”

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Free Mobile “Killer Apps”

Everyone Should Have

WebMD MobileEmergency health diagnostics

First-aid feature that works w/o

an internet connection – CPR instructions

 – How to put a broken arm in a

sling – Etc.

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F M bil “Kill A ”

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Free Mobile “Killer Apps”

Everyone Should Have

First Aid (by American RedCross)

Step-by-step instructions for 

handling everyday emergenciesInstructional videos

Mostly locally-stored content

Built-in 9-1-1 & EMS callbuttons

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F M bil “Kill A ”

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Free Mobile “Killer Apps”

Everyone Should Have

Hurricane, Earthquake, Wildfire(by American Red Cross)

Suite of disaster-specific apps

Disaster preparednessDisaster tracking

Evacuation routes

Etc.

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F M bil “Kill A ”

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Free Mobile “Killer Apps”

Everyone Should Have

FEMADisaster preparedness

Maps of disaster shelters

Emergency numbersEtc.

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F M bil “Kill A ”

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Free Mobile “Killer Apps”

Everyone Should Have

GotoAIDRuns the full gamut of medical

care—everything from bee stings to

broken bones.

Same for natural disaster 

preparedness—snowstorms,

volcanic eruption, damn failure,

landslides, etc.Morse code translator/transmitter 

No longer free.

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F M bil “Kill A ”

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Free Mobile “Killer Apps”

Everyone Should Have

Emergency Flashlight A flashlight when the real thing

is unavailable

Uses phone’s camera flash. SOS feature

Beware: Prolonged use drains battery.

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F M bil “Kill A ”

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Free Mobile “Killer Apps”

Everyone Should Have

Red Panic ButtonSends panic email & text

message to list of people you

set up.Sends coordinates to

emergency contacts.

Posts to Facebook & Twitter.

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F M bil “Kill A ”

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Free Mobile “Killer Apps”

Everyone Should Have

Disaster ReadinessMore e-book than app.

Contains over 275,000

disaster guides—fromterrorist attacks to chemical

emergencies.

No longer free.

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F M bil “Kill A ”

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Free Mobile “Killer Apps”

Everyone Should Have

Disaster Alert Created by the Pacific Disaster Center.

 Alerts users to every natural disaster & "active hazards"

happening on the Pacific coast.

When traveling, there’s a global view so you can see what

disasters & hazards are happening all over the world.

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Free Mobile “Killer Apps”

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Free Mobile “Killer Apps”

Everyone Should Have

AroundMeSome may not see as

emergency app, but handy

when disaster strikes.Use it to find gas stations,

hospitals, pharmacies, etc,

wherever you are.

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Q&A

Thank you ! 

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