emergency action plan - san mateo county · emergency action plan ... carlos bolanos ........

SAN MATEO COUNTY

REDWOOD CITY

GOVERNMENT CENTER

EMERGENCY ACTION PLAN

Last Revision

September 30, 2016

IMMEDIATE ACTION RESPONSE: THE BIG FIVE

When an emergency occurs, it is critical that County employees take immediate steps to protect themselves and other people in the building and around the campus. Become familiar with The BIG FIVE and be prepared to perform all assigned emergency responsibilities.

Implementtoisolatepeoplefromtheoutdoorenvironmentandprovidegreaterprotectionfromexternalairbornecontaminantsorwildlife.Closewindowsandairventsandshutdownairconditioning/heatingunits.

Initiateduringanearthquakeorexplosiontoprotectbuildingoccupantsfromflyingandfallingdebris.

Initiateforapotentialthreatofdangerinthesurroundingcommunity.Allconferenceandofficedoorsareclosedandlockedandallpersonsremaininsideuntilotherwisedirected.Operationscontinueasplanned.

Implementforanimmediatethreatofdangertooccupantsofacampusorbuildingandwhenanymovementwillputpeopleinjeopardy.Onceimplemented,nooneisallowedtoenterorexitroomsforanyreasonunlessdirectedbylawenforcement.

Initiatewhenconditionsoutsidethebuildingoroff‐sitearesaferthaninsideoron‐site.RequirestheorderlymovementofpeoplefromCountybuildingstoapre‐determinedassemblyareaoralternatesafelocation.

ACTION DESCRIPTION

SAN MATEO COUNTY GOVERNMENT CENTER EMERGENCY PLAN

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EMERGENCY NOTIFICATION TELEPHONE NUMBERS

Fire Department ........................................................................................................... 9‐911

Police Department ....................................................................................................... 9‐911

Paramedics/Ambulance ............................................................................................... 9‐911

911 Dispatch ................................................................................................. extension 4911

Sheriff Emergency Response Hotline ......................................................... extension 6000

Extension 6000 is staffed from 6:00 am to 6:00 pm (Monday through Friday only)

NON‐EMERGENCY NOTIFICATION TELEPHONE NUMBERS

HOJ Security Check Point ............................................................................ 363‐4511/8264

Sheriff's Patrol Desk .............................................................................................. 363‐4763

Sheriff’s Transportation Desk................................................................................ 363‐4544

Redwood City Fire Dept. ....................................................................................... 780‐7400

Redwood City Police Dept. .................................................................................... 780‐7100

Sheriff’s Area OES ................................................................................................. 363‐4790

Countywide Security Unit ..................................................................................... 363‐4419

Public Works Stationary Engineers ....................................................................... 599‐4444

Risk Manager ...................................... ................................................................. 363‐4387

County Safety Manager ...................... ................................................................. 363‐4613

Safety Concern Reporting SAFE Hotline ................................................................ 599‐7233

24‐HOUR NOTIFICATION TELEPHONE NUMBERS

County Communications ....................................................................................... 363‐4000

DEPARTMENT EMERGENCY RESPONSE TEAM TELEPHONE NUMBERS

Department Emergency Response Coordinator:

Co‐Emergency Response Coordinators:

Evacuation Floor Wardens:


Page | 4

COUNTY GOVERNMENT CENTER EMERGENCY TEAMS

HALL OF JUSTICE AND RECORDS 400 County Center County of San Mateo

EMERGENCY MANAGEMENT TEAM

JOHN MALTBIE 363‐4121 COUNTY MANAGER/DIRECTOR OF OES

DEPUTY COUNTY MANAGER Peggy Jensen ............................................... 363‐4598 PUBLIC INFORMATION OFFICER Michelle Durand .......................................... 363‐4153 COURT EXECUTIVE OFFICER Rodina Catalano .......................................... 261‐5005 COUNTY COUNSEL John Beiers .................................................. 363‐4775 DEPUTY DIRECTOR OF PROBATION Regina Wilson‐Henry ................................... 363‐4271

DEPUTY COUNTY MANAGER Mike Callagy ................................................ 363‐4129 DEPUTY COUNTY MANAGER Reyna Farrales (BEC) ................................... 363‐4130 SHERIFF Carlos Bolanos ............................................ 599‐1662 DISTRICT ATTORNEY Stephen Wagstaffe ..................................... 363‐4752

BUILDING/FLOOR CONTACT NUMBERS

HOJ/Basement Public Safety Dispatch .......................... 363‐4915 Jury Assembly Room ............................ 261‐5286 Café ...................................................... 556‐1033

HOJ/First Floor

County Manager’s Office ..................... 363‐4123 Board Of Supervisor’s Office ................ 363‐4653 Court Clerk’s Office .............................. 261‐5016 Security Check Point ............................ 363‐4511

HOJ/Second Floor Court Executive Office ......................... 261‐5016 Superior Court Rooms 2A‐2M .............. 261‐5016

HOJ/Third Floor

District Attorney’s Office ..................... 363‐4636 DA Victim’s Center ............................... 599‐7479 Sheriff’s Reception ............................... 363‐1536 Sheriff’s Record’s Bureau (24/7) .......... 363‐4525

HOJ/Fourth Floor District Attorney’s Office ..................... 363‐4677 Sheriff’s Transportation/Security ......... 363‐4544 Superior Court Rooms 4A‐4C ............... 261‐5016

HOJ/Fifth Floor Adult Probation .................................... 363‐4244

HOJ/Sixth Floor County Counsel .................................... 363‐4250 Superior Court Room 6A ...................... 261‐5016 Family Court ......................................... 261‐5016


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HOJ/Seventh Floor Superior Court Rooms 7A‐7D ............... 261‐5016 Family Law ADR .................................... 261‐5016

HOJ/Eighth Floor Superior Court Rooms 8A‐8D ............... 261‐5016 Probate Investigations ......................... 261‐5016

COUNTY OFFICE BUILDING (COB 1) 455 County CenterCounty of San Mateo


HUMAN RESOURCES Donna Vaillancourt (BEC) ............................ 353‐4132 COMMUNITY DEVELOPMENT Steve Monowitz .......................................... 363‐1861 OFFICE OF SUSTAINABILITY James Eggemeyer ........................................ 363‐4189

INFORMATION SERVICES Jon Walton .................................................. 599‐1284 PARKS Marlene Finley ............................................ 599‐1394 FACILITIES & OPERATIONS Gary Behrens .............................................. 363‐1875


COB 1/Basement Copy/Mail Services ............................... 363‐1399 Facilities Customer Service Center ...... 363‐4444 Facilities Maintenance ......................... 363‐1870

COB 1/First Floor Revenue Services ................................. 363‐4155 Information Services ............................ 363‐4548

COB 1/Second Floor

Planning and Building........................... 363‐4161

COB 1/Third Floor

Information Services ............................ 363‐4548

COB 1/Fourth Floor Procurement ........................................ 363‐4408 Parks ..................................................... 363‐4020 Office of Sustainability ......................... 363‐4189

COB 1/Fifth Floor

Human Resources Department ............ 363‐4321


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COUNTY OFFICE BUILDING II (COB 2) 555 County CenterCounty of San Mateo


PUBLIC WORKS Jim Porter (BEC) ........................................... 599‐1421 ASSESSOR‐COUNTY CLERK‐RECORDER Mark Church ................................................ 336‐4988 CHILD SUPPORT SERVICES Kim Cagno .................................................... 363‐1917

CONTROLLER Juan Raigoza ................................................ 363‐4853 TAX COLLECTOR‐TREASURER Sandra Arnott .............................................. 599‐1230 OFFICE OF EMERGENCY SERVICES Alma Zamora ............................................... 599‐1295


COB 2/Basement

Stationary Engineers ............................ 363‐1314

COB 2/First Floor Assessor‐County Clerk‐Recorder ......... 363‐4500 Tax Collector‐Treasurer........................ 363‐4580

COB 2/Second Floor

Child Support Services ......................... 366‐8221

COB 2/Third Floor

Assessor‐County Clerk‐Recorder ......... 363‐4500

COB 2/Fourth Floor

Controller’s Office ................................ 363‐4777 Office of Emergency Services .............. 363‐4790 C/CAG ................................................... 599‐1406

COB 2/Fifth Floor

Public Works ........................................ 363‐4100

COB 2/Penthouse

Information Services ............................ 599‐1119


Page | 7

COUNTY COURT BUILDING ANNEX 500 COUNTY CENTER County of San Mateo


COURT EXECUTIVE OFFICER Rodina Catalano .......................................... 261‐5005


Annex/First Floor Main ..................................................... 363‐4300

LAW LIBRARY 710 HAMILTONCounty of San Mateo


BRANCH MANAGER Andrew Gurthet .......................................... 363‐4913


Law Library/First Floor Main ..................................................... 363‐4913


Page | 8

County Command Post At the County Command Post, the County Manager, the Sheriff or designee, Presiding Judge or designee, Fire Department, the County Emergency Management Team, and Building Emergency Managers will

identify issues and actions as appropriate to the situation.

When a building is evacuated:

The County Command Post (CCP) for the Emergency Management Team will be established at one of the following locations:

1. County Command Post: Law Library Parking Lot (Marshall and Winslow Streets)

2. Alternate County Command Post: Maguire Admin (Winslow & Bradford Streets)

3. Alternate County Command Post: Intersection of Allerton and Fuller Streets

If an emergency is declared and the County’s EOC is ACTIVATED, the County’s Emergency Management Team will proceed to either the

Jury Assembly Room ‐ 400 County Center, Basement or the Office of Emergency Services ‐ 555 County Center, 4th Floor.

Hall of Justice400 County

Center

455 County Office

Building

555 County Office

Building

County Parking

Structure

Maguire Facility

300 Bradford

New Maguire Facility

Traffic & Small Claims

500 County Center

County Child Care

Motor Pool Building

CCP 2

Hamilton Street

Winslow Street

Middlefield Road

Mar

shal

l Str

eet

Cou

nty

Cen

ter

Law Library

San Mateo County

Historical Museum

Bro

adw

ay

CCP 1

CCP 3


Emergency Response Coordinator Committee

Table of Contents

EMERGENCY NOTIFICATION TELEPHONE NUMBERS ............................................... 3

Table of Contents ....................................................................................................... 9

I. Purpose and Scope .............................................................................................. 10

II. Roles and Responsibilities ................................................................................... 11

Employees ................................................................................................... 11

Department Emergency Response Teams ................................................... 11

Emergency Response Coordinators ............................................................. 11

Floor Wardens ............................................................................................. 12

County Emergency Management Team ...................................................... 13

Special Roles ................................................................................................ 13

III. Decision‐Making .................................................................................................. 15

IV. Emergency Procedures ........................................................................................ 17

Fire or Smoke ............................................................................................... 18

Bomb Threats .............................................................................................. 20

Hazardous Materials Incident ...................................................................... 23

Earthquake .................................................................................................. 25

Individual Medical Emergencies .................................................................. 26

Violence ....................................................................................................... 28

Utility Disruptions ........................................................................................ 31

V. Evacuation ........................................................................................................... 33



I. Purpose and Scope

Organization, preparedness and Wardenship are vital to maintaining employee and visitor safety within our

buildings, especially during an emergency situation. This plan provides emergency preparedness information

and describes general response activities for emergency incidents.

This plan is required per T8 CCR Section 3220 and covers emergency actions for use in fire, bomb threat,

hazardous materials incident, earthquake, medical emergencies, workplace violence and utility failures.

The information included in this plan is not all‐inclusive, but covers most actions taken during emergencies.

Common sense must prevail when instructions are not available or do not fit your particular needs. If you

have questions regarding a unique situation, contact the County Safety Manager at 363‐4613.

The buildings in the County Government Center Campus have assigned Emergency Response Teams who

assume Wardenship roles and maintain safety during an emergency.

The objectives of this plan are to:

Provide for the health and safety of employees and visitors during emergencies;

Provide procedures for an effective and coordinated response to emergencies;

Comply with local and state laws; and

Serve as guidance for department emergency plans.

The plan covers responsibilities and actions to be taken in the Redwood City County Government Center Campus

including the following buildings:

Hall of Justice (400 County Center)

County Office Building (455 County Center)

County Office Building 2 (555 County Center)

Court Annex (500 County Center)

Law Library (710 Hamilton)



II. Roles and Responsibilities

Employees

All County employees must know their identified Emergency Response Team members on their floor and:

The most direct route to the nearest emergency exit and an alternate emergency exit;

The location and use of the nearest fire extinguisher and emergency alarm;

Proper persons to notify during emergencies;

Procedures to follow during emergencies;

Location of their assembly area.

Employees with limited mobility, or with any condition that may require special assistance during an evacuation,

must make that fact known to the Floor Leader. Employees working with customers that have limited mobility

will assist customers and make the customers’ needs known to the Floor Leader. Areas of Rescue Assistance

will be available for any individual who needs physical assistance from first responders.

Department Emergency Response Teams

A Department Emergency Response Team consists of department Emergency Managers, Emergency Response

Coordinators and assigned Floor Wardens. Each member of the Department Emergency Response Team is

responsible for knowing:

The Emergency Plan;

The physical layout of their area of responsibility;

The location and use of fire alarms and extinguishers;

The location of outdoor assembly areas.

All members of Emergency Response Teams are responsible for ensuring the appointment of temporary

replacements when they will not be available to perform their duties. Any temporary replacements should be

reported immediately to the Department Emergency Response Coordinator.

Emergency Response Coordinators

Emergency Response Coordinators will be assigned by each Department Head and will be responsible for

facilitating department emergency planning and training. Emergency Response Coordinators will coordinate

department specific emergency preparedness planning and annual evacuation drills with Evacuation Floor

Wardens. Emergency Response Coordinators will also work closely with the Sheriff’s Office of Emergency

Services and serve as members of a Countywide Emergency Coordinator Committee.



Following an emergency, Emergency Response Coordinators are required to collect status information

regarding:

The emergency situation;

The safety of all persons in the building;

The current staff roster;

Damage to the building/complex;

Damage to the business operations and/or equipment.

Floor Wardens

Floor Wardens work with the Emergency Response Coordinators to provide instructions and information to

other employees on their assigned floor and to coordinate the safety of their floor population during an

emergency. Floor Wardens are required to:

Assign individual roles and responsibilities for evacuation support for their floor area and coordinate

activities in an emergency;

Assist in safely evacuating employees and members of the public from the area in emergencies or drills;

Ensure that head counts are taken at assembly areas and report of missing persons to the Emergency

Response Coordinator and/or emergency personnel;

Report any evacuation problems in emergencies or drills to the Emergency Response Coordinator;

Update Emergency Evacuation floor plans reflect current interior space plans;

Secure the area;

Additionally, Floor Wardens have the responsibility to:

Identify individuals requiring special assistance who may need evacuation help and remind all employees

needing assistance that if they are on premises during non‐business hours, they must notify County

Communications (363‐4911) of their whereabouts;

Assign employees with a disability a "buddy" and ensure both are trained in evacuation procedures;

Submit written updates to the Emergency Response Coordinator on current team members and

names/locations of any employee with a disability, or when changes occur.

Participate in additional training, such as Building Emergency Response Training (BERT) Certification.

Conduct exercises in department or division‐specific evacuation procedures.



County Emergency Management Team

All Department Heads and assigned members of the Emergency Operations Center (EOC) form the County

Emergency Management Team. In the event of an emergency or threat, Emergency Managers are required to:

Coordinate the activities of their Department Emergency Response Team;

Act as the principal Department Liaison to public safety personnel;

Keep the County Manager or designee informed of the situation;

Ensure that evacuated buildings have been cleared;

Check in at the County Command Post, if activated.

Special Roles

County Manager

The County Manager, by ordinance, is the County Director of Emergency Services. The County Manager is

responsible for the over‐all monitoring of the emergency preparedness program, and for appointing the

County’s Emergency Management Team.

Department Heads

Department Heads are responsible for the overall safety and planning for emergency response procedures.

Department Heads are also responsible for assigning Emergency Response Coordinators, Floor Wardens and

maintaining an active Department Emergency Response Team.

Law Enforcement or Fire Agency

The local law enforcement agency will secure access to the buildings. If law enforcement is unavailable, the

Building Emergency Coordinator is responsible for securing access.

Sheriff’s Office of Emergency Services

The Sheriff’s Office, Office of Emergency Services (OES) is responsible for being a liaison between local

government agencies at the County Command Post; for initiation and operation of the Emergency Operating

Center when activated, and for leading post‐incident debriefings. OES will also facilitate the training and

ongoing development of Emergency Response Coordinators and Floor Wardens.

Presiding Judge, San Mateo County Courts

The Presiding Judge is responsible for developing plans and procedures for the protection of court personnel

and court visitors and the continuation of court services in the event of an emergency. The Presiding Judge will

coordinate plans for evacuation of court personnel and visitors with the County Manager and the Sheriff’s

Office.



County Safety Manager

The County Safety Manager is responsible for providing assistance to the Countywide Emergency Coordinator

Committee and for the revision of this plan.

Department Safety Committees

The Department Safety Committees are responsible for reviewing department emergency response activities

after an event and reporting back to the Emergency Response Team Members.

Public Works Director

The Public Works Director is responsible for the installation and maintenance of building fire alarm and

protection systems.

Public Information Officer (PIO)

The County Public Information Officer will coordinate all media contact. Department Public Information Officers

will work closely with the County PIO.

Building Emergency Coordinator (BEC)

For single‐tenant buildings, the Department Head or their designee is the Building Emergency Coordinator. For

multi‐tenant buildings, a Building Emergency Coordinator (BEC) will be assigned by the County Manager.

Building Emergency Coordinators act as the primary liaison between the tenants and emergency personnel, as

well as may:

Act as the principal Building Liaison to public safety personnel;

Keep the County Manager or designee informed of the situation;

Ensure that evacuated buildings have been cleared;

Communicate re‐entry actions

Check in at the County Command Post, if activated.



III. Decision‐Making

ASSESSING THE SITUATION AND MAKING THE DECISION

Depending on the type and severity of the emergency, the response protocol is a 5‐Step process:

STEP 1: ASSESS THE SITUATION

When a potential emergency is detected, the individual uses his/her judgment concerning investigation and

response. Depending on the type and severity of the emergency, the individual:

Confers with others in the immediate area, Management, Facilities Maintenance and/or

Calls 911 or 9‐911 directly and/or

Pulls the local fire alarm and/or

Calls OES or Risk Management in non‐life threatening situations, when there is time for consultation.

STEP 2: NOTIFY OTHERS OF THE EMERGENCY

Notify a Floor Leader or Emergency Response Coordinator of the incident details.

If the decision is made not to evacuate, Emergency Team members will notify department heads, the

County Manager's Office and Risk Management.

If the decision is made to evacuate, sound the alarm.

STEP 3: EVACUATION (IF ACTIVATED)

Upon activation of the alarm, ALL occupants must immediately evacuate the building.

Floor Wardens will clear floors and common areas and report to the designated assembly area.

(Assembly Area locations are listed at the end of this document.)

The Emergency Manager, Building Emergency Coordinator or Emergency Response Coordinator will

collect incident details, account for staff, call the County Manager's office and/or report to the County

Command Post (CCP).

STEP 4: RE‐ENTRY (IF EVACUATED)

An incident assessment and communication‐strategy will be determined by the Emergency Managers at

the County Command Post.

When the decision is made at the Incident or County Command Post to enter the building, the Building

Emergency Coordinators will locate the Department Emergency Managers (generally the Department

Heads) and report that the all‐clear for re‐entry has been issued.

Each department needs to have a Continuity of Operations Plan (COOP) for alternate work continuation

if re‐entry is not allowed.



STEP 5: POST‐INCIDENT COMMUNICATION

The Building Emergency Coordinators will notify all affected building and campus Facilities Maintenance

and Operations, Emergency Managers, Emergency Response Coordinators, the County Manager’s Office.

Provide a brief summary and any follow‐up instructions, if necessary. OES may issue an SMC Alert

notification and follow‐up instructions, as needed.



IV. Emergency Procedures

Fire or Smoke

Bomb Threat

Hazardous Materials Incident

Earthquake

Individual Medical Emergencies

Violence

Utility Disruptions



Fire or Smoke

Fire in a building can happen any time and can ignite and spread rapidly. Fires are also the most preventable of

emergencies. Fires in buildings can produce extreme heat, toxic gases, and smoke. Most loss of life is directly

attributable to the inhalation of gas and smoke.


When smoke or a fire is detected, the individual uses his/her judgment in determining if the fire can be readily

extinguished or not. ONLY ATTEMPT TO EXTINGUISH A FIRE IN THE INITIAL STAGE OF IGNITION. Depending on

the type and severity of the fire, the individual:

Confers with Management and/or



Calls Risk Management in non‐life threatening situations, when there is time for consultation.


Notify a Floor Leader or Emergency Response Coordinator of the fire incident details.










Command Post (CCP).




When the decision is made to reenter the building, the Emergency Response Coordinators will contact

the Floor Wardens at the assembly area and report that the all‐clear has been granted.

Each department needs to have an alternate plan for work continuation if re‐entry is not allowed.




Notify all affected building and campus Emergency Managers, Emergency Response Coordinators, and

the Office of Emergency Services of the incident. Provide a brief summary and any follow‐up instructions,

if necessary

FIRE SCENE PRIORITIES

Evacuation

Remove anyone who may be in immediate danger from the fire and smoke. Depending on the size and

type of fire, this may involve evacuating a very small area or an entire building. Activate the building

alarm if evacuation is required. Life safety is always the number one priority.

Report the Fire

Dial 9‐911 and report the emergency. Also notify your Emergency Response Coordinator, Fire/Life Safety

Director (Corrections), Floor Leader and department managers.

Confine the Fire

Close off the room / burning area. Most fires start small but can rapidly become out of control. Close

doors and windows in the area to prevent the spread of the fire and smoke to other parts of the building.

Extinguish the Fire

Extinguishing a fire should be your last priority. Attempt it only if the fire is small and you know how to

safely use the fire extinguisher. Before you try to put out the fire, alert the building occupants of the

danger and report the fire by calling 9‐911.

FIRE EXTINGUISHER USE

There are 4 steps for the use of a fire extinguisher. We use the acronym PASS to remember the steps.

P Pull the safety pin.

A Aim the nozzle at the base of the fire

S Squeeze the handle

S Sweep back and forth with the nozzle at the base of the fire



Bomb Threats

The two most common reasons for bomb threats are:

1. The caller has definite knowledge of or believes that an explosive or incendiary device has been or

will be placed and he or she wants to minimize personal injury or property damage (the caller may

be the bomber or just someone who has become aware of such information);

2. The caller wants to create an atmosphere of anxiety and panic, which will disrupt normal work

activities at the reported building.

Almost all bomb threats fall into the second category. However, all threats should be considered legitimate

until the appropriate steps are taken to prove otherwise. The appropriate course of action in cases determined

to be non‐specific is to take no action other than contacting law enforcement.


If you receive a bomb threat by phone, you should follow these steps:

1. Do Not Hang Up

2. Use the bomb threat checklist;

3. Remain calm and keep the caller on the line as long as possible. Ask to have the message repeated;

4. Record the information on the Bomb Threat Checklist;

5. If the caller does not indicate the location of the bomb or the time of possible detonation, you should

ask for this information;

6. Immediately after the caller hangs up, do not hang up or use the line. Report the threat to your

immediate supervisor; he or she will notify the Emergency Management Team.


Notify a member of the Emergency Management Team




Employee should check their areas for unidentified or suspicious items and report anything found to the

Floor Leader or law enforcement

Leave doors and windows open to let a blast wave escape.

Take your briefcase, purse, lunch bag, and other small items that might delay the search.







Command Post (CCP).






o Each department needs to have an alternate plan for work continuation if re‐entry is not allowed.

o If the decision is made not to evacuate, Emergency Team members will notify department heads,

the County Manager's Office and Risk Management.




if necessary.



BOMB THREAT CHECKLIST

Keep a copy of this page under your phone. EXACT WORDING OF THE THREAT:

ASK THE CALLER: a. What can you tell me? b. When is the bomb going to explode? c. Where is it right now? d. What kind of bomb is it? e. What will cause it to explode? f. Did you place the bomb? g. Why? h. What is your address? i. What is your name?

REPORT THREAT IMMEDIATELY TO:

Your supervisor;

Emergency Response Coordinator;

(In some cases) 9‐911. BASIC CALL INFORMATION: Time of threat: Date: Your Name: Position: Phone number where threat was received: THREAT LANGUAGE: Well‐spoken Incoherent Foul Taped

Irrational Message was Read CALLER'S VOICE: Sex: Age: __ Calm __ Nasal __ Angry __ Stutter __ Excited __ Lisp __ Slow __ Raspy __ Rapid __ Deep __ Soft __ Ragged __ Loud __ Clearing Throat __ Laughter __ Deep Breathing __ Crying __ Cracking Voice __ Normal __ Disguised __ Distinct __ Accent __ Slurred __ Familiar If voice is familiar, whom did it sound like? BACKGROUND NOISES: __ Street Noises __ Office Machinery __ Restaurant __ Voices __ Factory Machinery __ Animal Noises __ PA System __ Clear __ Music __ Static __ Household Noises __ Local __ Motor __ Long Distance Other: REMARKS:

Bomb Search: The search needs to be done by persons familiar with the area or facility. The police will help, but they do not have the resources to do it alone.

Do not touch any suspicious object ‐ leave removal and disposal for the bomb squad.

Report the object to your supervisor or Floor Leader.

Use regular phones for communication. Radios and cellular phones can detonate some kinds of bombs.



Hazardous Materials Incident

There is always the possibility of a hazardous materials incident in a County facility. Fortunately, such incidents

are rare and would seldom be of a large scale. Businesses and highways near the Government Center have a

greater chance of having an incident of this type and affecting the local area. Nonetheless, hazardous materials

must be properly handled and their potential to cause injuries taken seriously.


When an unknown or suspicious substance is detected, the individual uses his/her judgment in determining if

the substance can be safely isolated and the area around it secured. Do not handle, open, smell or taste the

substance. The individual then:






Notify a Floor Leader or Emergency Response Coordinator of the emergency incident details.










Command Post (CCP).












if necessary

SHELTER IN PLACE

Should there be an atmospheric or environmental release of chemical, biological or other hazardous material,

a directive to “shelter‐in‐place” may be initiated. In these situations it may be necessary to seek shelter at a

designated location and seal the premises to await further instructions.

WHEN TO INITIATE SHELTER IN PLACE PROCEDURES

When notified to do so by local police or government

When notified through radio, television or other emergency communication systems

When a hazardous chemical has been released

DURING A SHELTER IN PLACE EMERGENCY

1. Activate Shelter in Place procedures

2. Notify Emergency Management and other building Emergency Response Coordinators

3. Notify Facilities or Engineering to deactivate the air handling system(s)

4. Account for staff

5. Move into a central room, if necessary, and seal

6. Forward incoming calls to the central meeting room

7. Wait for further instructions



Earthquake

Earthquakes are frequent in San Mateo County and a significant quake is expected to occur again.

BEFORE THE EARTHQUAKE

Discuss emergency procedures and assignments with your supervisor.

Learn First Aid and CPR and maintain your skills.

Know where flashlights, first aid kits, and other emergency supplies and equipment are located and

know how to use them.

DURING THE EARTHQUAKE

Remember to DUCK, COVER, and HOLD ON

If indoors, stay there! Move away from windows, cabinets, or shelving which may topple, and from

under light fixtures or other high objects which may fall. Get under something (desk, table) or get

something over you (coat, chair).

If outdoors, get into the open away from buildings, trees and power lines.

AFTER THE EARTHQUAKE

1. Check for injured or trapped personnel. Give first aid and attempt to help trapped persons.

2. Account for all persons in your work area. Notify supervisors and emergency team members of any

trapped or missing persons.

3. Check for safety. Check for fire, gas leaks, electrical hazards and dangerous structural conditions.

Fight fires as appropriate. Mark area of special hazards, such as spills or weakened ceilings.

4. Check for security. Secure valuables, documents, and records.

5. If evacuation is ordered or appears appropriate, assist any injured or handicapped persons to leave.

Do not attempt to use elevators. Evacuate to designated assembly areas and check in.

6. Report injuries, damage, and missing persons to your supervisor and floor leader.

7. Prepare to undertake Disaster Service Worker assignments.



Individual Medical Emergencies

Medical emergencies may include either injuries or illness, and involve employees, clients, or visitors. There

should be trained employees at the location or worksite who know first aid and CPR. Prompt intervention by

an individual in first aid procedures can save lives and reduce suffering. Refer to “What to do if someone needs

help” (on the next page) for more information.

When a medical emergency occurs, and the individual can give first aid safely, the priorities are to maintain an

open airway and resuscitate if necessary, to treat serious bleeding, and to treat for shock. If faced with several

injured people, always approach the quietest first (a person who is shouting is at least able to maintain a clear

airway).


When a medical emergency is detected, the individual uses his/her judgment depending upon the victim’s signs

and symptoms that may require urgent medical help. Depending on the type and severity of the emergency,

the individual:

Initiates first aid procedures and calls 911 or 9‐911 directly and/or





Notify a Floor Leader or Emergency Response Coordinator of the incident details.


Notify all affected building and campus Emergency Managers, Emergency Response Coordinators, and the Office

of Emergency Services of the incident. Provide a brief summary and any follow‐up instructions, if necessary.



WHAT TO DO IF SOMEONE NEEDS HELP

Remain calm, and call your local emergency number (9‐911 from a County phone)

Start CPR or rescue breathing (if necessary and if you know the proper technique).

Place a semiconscious or unconscious person in the Recovery Position until the ambulance arrives.

DO NOT move the person, however, if there has been or may have been a neck injury.

RECOGNIZING MEDICAL EMERGENCIES

According to the American College of Emergency Physicians, the following are warning signs of a medical

emergency:

o Bleeding that will not stop

o Breathing problems (difficulty breathing, shortness of breath)

o Change in mental status (such as unusual behavior, confusion, difficulty arousing)

o Chest pain

o Choking

o Coughing up or vomiting blood

o Fainting or loss of consciousness

o Feeling of committing suicide or murder

o Head or spine injury

o Severe or persistent vomiting

o Sudden injury due to a motor vehicle accident, burns or smoke inhalation, near drowning, deep

or large wound, etc.

o Sudden, severe pain anywhere in the body

o Sudden dizziness, weakness, or change in vision

o Swallowing a poisonous substance

o Upper abdominal pain or pressure

First aid by its very nature is often a highly emotional activity. It is important that, after helping at the scene of

an accident, individuals have the chance to discuss what happened, what each one did, and to communication

feelings with family and friends. The County’s EAP Program can assist with post‐emergency debriefing and

grief counseling.



Violence

Acts and/or threats of violence against the life, health, well‐being, family or property of employees in the

workplace or in connection with an employee's conduct of County business by members of the public or other

County employees will not be tolerated. It is important to practice situational awareness at all times. While

workplace violence is very rare, mental preparation for such events can help preserve life.

ASSESS THE SITUATION

When a violent situation arises, the individual uses his/her judgment concerning evacuation depending on the

type and severity of the emergency:

IMMINENT DANGER (Immediate concern about safety of self and/or others, as perceived by the

observer)

1. Get to safety and alert others

2. And/or Call 9‐911 directly

3. And/or Pull the local alarm

NO IMMINENT DANGER (No immediate concern about safety of self and/or others, as perceived by

the observer)

o Use tips for crisis intervention (on the next page)

o Confer with a member of the Emergency Management Team and/or a Manager/Supervisor

and/or the County Manager's Office about the situation and the need to evacuate.

NOTIFY OTHERS OF THE EMERGENCY

Notify a member of the Emergency Management Team

o If the decision is made to initiate Lockdown Procedures, all employees are to:

Secure immediate work area;

Turn off lights, including monitors;

Move to a safe area to reduce visibility;

Await further instructions.

WHEN TO INITIATE LOCKDOWN PROCEDURES

When notified to do so by local police or government

When notified through radio, television or other emergency communication systems

When an intruder, active shooter or another threat is present



HOW TO RESPOND WHEN AN ACTIVE SHOOTER IS IN YOUR VACINITY (U.S. Department of Homeland Security)

1. RUN

Evacuate, calmly and quickly.

Evacuate regardless of whether others agree to follow.

Leave belongings behind.

Help other escape, if possible.

Prevent individuals from entering an area where the active shooter may be.

Follow the instructions of law enforcement.

Call 911 when you are safe.

2. HIDE

Your hiding place should:

Be out of the active shooter’s view.

Provide protection if shots are fired in your direction (i.e. an office with a closed and locked door).

Not trap or restrict your options for movement.

If the active shooter is nearby:

Lock the door.

Blockade the door with heavy furniture.

Silence personal devices.

Turn off any source of noise (i.e. radios, televisions)

Hide behind large items (i.e. cabinets, desks)

Remain quiet.

If evacuation and hiding are not possible:

Remain calm.

Dial 911, if possible, to alert police to the active shooter’s location.

If you cannot speak, leave the line open and allow the dispatcher to listen.

3. FIGHT

As a last resort and when your life is in imminent danger, attempt to disrupt and/or incapacitate the active shooter by:

Acting as aggressively as possible against him/her.

Throwing items and improvising weapons.

Yelling.

Committing to your actions.



Tips for Crisis Prevention

1. Be Empathic

Try not to be judgmental of the person’s feelings. They are real, even if not based on reality, and

must be addressed.

2. Respect the Person and their Personal Space

Stand at least 12 feet to 3 feet from the involved person. Encroaching on personal space tends to

arouse and escalate the emotions of individuals.

3. Be Aware of Body Position

Standing eye to eye, toe‐to‐toe with the person sends a challenging message. Standing one leg

length away and at an angle off to the side is less likely to escalate the situation.

4. Permit Verbal Venting When Possible

Allow the individual to release as much energy as possible by venting verbally.

5. Avoid Overreacting

Remain calm, rational and professional. How you, respond will directly affect the individual.

6. Ignore Challenging Questions

When the person challenges your position, training, policy, etc., re‐direct the individuals attention

to the issue at hand. Answering challenging questions often fuels a power struggle.

How to Handle a Confrontation

1. Stay Calm

If the person senses that you are losing control, it will most likely escalate the situation.

2. Avoid Rushing the Individual

Unless you feel it is the only option, attempting to disarm a person is extremely dangerous.

3. Negotiate

Try negotiating with the person to attempt to de‐escalate the situation.

4. Step Back

Try to negotiate permission to take at least three steps away from the individual. If allowed, the

increased distance reduces both the person's anxiety and accuracy if a weapon is involved.

5. Buy Time

Time is an asset. The longer you can talk to the individual, the less likely they are to use a weapon

or continue an altercation.

6. Caution

Weapons in the workplace create dangerous situations that are best left to law enforcement.



Utility Disruptions

Many County facilities operate 24 hours a day. This continuous use places additional strain on our utility systems

and provides less time for maintenance. Our utilities are also connected to other local facilities which can cause

disruption in our service. Examples of such disruptions are:

Gas leak

Loss of electrical power or malfunction

Major water leak


When a utility disruption is detected the individual uses his/her judgment in determining if the disruption may

be secured or not. Depending on the type and severity of the disruption, the individual:

Confers with the Building Maintenance Coordinator or Management and/or

Calls Facilities Maintenance and Operations at x4444 or (650) 363‐4444.





Notify a Floor Leader or Emergency Response Coordinator of the fire incident details.










Command Post (CCP).












if necessary

THE COUNTY MANAGER’S OFFICE WILL MAKE THE DECISION TO SEND EMPLOYEES HOME.



V. Evacuation

EVACUATION PROCEDURES

Unless instructions at the time differ, evacuation movement is always to the ground floor and OUT. Exit into

the closest/safest stairwell and walk down to the street level, to the pre‐designated outside assembly area.

If a building relocation/evacuation is necessary, ensure that employees follow these established guidelines:

1. Assist members of the public and people with disabilities in exiting. For people with mobility

impairments, evacuate to the designated “Area of Rescue Assistance” and notify the Fire

Department of the location of anyone who needs assistance. If a designated safe area is not

apparent, evacuate to the nearest exit and have a “buddy” notify emergency response

personnel of your location.

2. Secure all sensitive documents and negotiable instruments, if safe to do so.

3. Report to assembly area for head count and wait for further instructions.

ASSEMBLY AREAS

Assembly areas are indicated on the attached diagram, and are listed with the designated area assignments.

At the Assembly Area

Department managers and supervisors will conduct a head count and report any missing

persons to Emergency Response Coordinators. The report should include when and where

missing persons were last seen.

Emergency Response Coordinators will consider sending searchers to find missing persons.

Floor Wardens will report the status to the Department Emergency Management Team. Floor

Wardens will stay at Assembly Areas unless otherwise directed. Department Emergency

Managers are to report to the County Command Post.

Floor Wardens will brief all evacuated employees on the situation and expected re‐entry time

as they get updates from the Building Emergency Coordinator.

Employees who must leave the assembly point must check out with the Floor Leader.

Building Security

Emergency Managers are responsible for ensuring that evacuated buildings have been secured

by the Sheriff's Office, by members of the Emergency Response Team or by designated staff.



Re‐entry Assessment and Communication

Individuals at the County Command Post will assess the situation and make a determination

concerning re‐entry and possible clean‐up. If the decision is made to re‐enter the building,

Emergency Response Coordinators will inform the Floor Wardens that all is clear. Each

department needs to have an alternate plan for work continuation if re‐entry is not allowed.



ASSEMBLY AREA ASSIGNED DEPARTMENTS/BUILDINGS Marker

#1: LAW LIBRARY LOT

SE Corner of Marshall and Winslow

Law Library

#2: OLD COURT HOUSE LOT

SW corner of Marshall and Hamilton

Probation

County Counsel

*Public Safety Communications

#3: COUNTY VIP LOT

SE corner of Marshall and Hamilton

County Manager’s Office

Board of Supervisors

District Attorney

Sheriff’s Office

#4: LATHROP HOUSE LOT

Between Lathrop House and Court

Annex, on County Center

Judges

Bailiffs

Courts

Café

#5: COURT ANNEX PARK

SW corner of Middlefield and County

Center

Traffic Court

Jurors

#6: COUNTY CENTER PROMENADE

Central promenade across from

County Parking Garage

COB 2 (555 County Center)

Motor Pool

*PSC to #2

#7: COUNTY CENTER PROMENADE

NW corner of Employee Parking Lot

COB1 (455 County Center)

*PSC to #2

#8: COUNTY CHILD CARE FACILITY

Front of Child Care Facility

Child Care Center (Our Place)

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