emc® sourceone™ email supervisor 7.2 installation guide

EMC® SourceOne™ EmailSupervisorVersion 7.2

Installation Guide302-002-029

REV 01

Copyright © 2007-2015 EMC Corporation. All rights reserved. Published in USA.

Published October 8, 2015

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2 EMC SourceOne Email Supervisor 7.2 Installation Guide

5

Before You Begin 9

Introduction.................................................................................................. 10Components................................................................................................. 10EMC SourceOne Email Supervisor system architecture.................................. 11Planning considerations................................................................................11

Confirming EMC SourceOne Email Supervisor purpose..................... 11Identifying key players..................................................................... 12Defining monitor objectives............................................................. 12Setting up the Supervisor organization.............................................12Setting up the Reviewer organization............................................... 13Establishing communication............................................................ 13Providing training.............................................................................14Conducting tests.............................................................................. 14

System requirements.................................................................................... 14EMC SourceOne Email Supervisor server host requirements............. 14EMC SourceOne Email Supervisor databases host requirements...... 15EMC SourceOne Email Supervisor Web Application host requirements........................................................................................................ 16EMC SourceOne Email Supervisor Manager host requirements.........17EMC SourceOne Email Supervisor Web Application end user clientrequirements................................................................................... 18

Installation and Configuration 19

Obtaining the software from the EMC Online Support site..............................20Installing and configuring the EMC SourceOne Email Supervisor server anddatabase.......................................................................................................20

Installing the EMC SourceOne Runtime Environment (SRE)............... 20Performing the EMC SourceOne Email Supervisor server and databaseinstallation...................................................................................... 21Configuring the Email Supervisor database...................................... 31Installing the Business Component Extensions................................ 31Configuring the EMC SourceOne Email Supervisor Queue connections........................................................................................................ 33Performing post-installation tasks....................................................35

Installing EMC SourceOne Email Supervisor Manager.................................... 36Installing the EMC SourceOne Email Supervisor Web Application.................. 41Enabling HTTPS............................................................................................. 50Troubleshooting installations........................................................................52

Server components.......................................................................... 52Error creating Service Account.......................................................... 52Error while configuring email account information............................ 52Enabling Email Supervisor BCE logging............................................ 53

Uninstalling EMC SourceOne Email Supervisor.............................................. 53Uninstalling by using the Microsoft Windows uninstall utility........... 53Uninstalling by using ES1_SupervisorSetup.exe...............................54

EMC SourceOne Email Supervisor Web Application URL.................................54

Preface

Chapter 1

Chapter 2

CONTENTS

EMC SourceOne Email Supervisor 7.2 Installation Guide 3

EMC SourceOne Email Supervisor Web Application desktop icons.................55

Updating Email Supervisor 57

Updating overview........................................................................................ 58Supported update scenarios......................................................................... 58Updating the EMC SourceOne Runtime Environment (SRE)............................ 58Updating the EMC SourceOne Email Supervisor server and database............ 58Configuring the custom index directory......................................................... 66Updating EMC SourceOne Email Supervisor Business Component Extensions..................................................................................................................... 66Configuring the EMC SourceOne Email Supervisor Queue connections.......... 67

Registering EMC SourceOne Retrieval servers and EMC EmailXtenderservers.............................................................................................68

Chapter 3

CONTENTS


Preface

As part of an effort to improve its product lines, EMC periodically releases revisions of itssoftware and hardware. Therefore, some functions described in this document might notbe supported by all versions of the software or hardware currently in use. The productrelease notes provide the most up-to-date information about product features.

Contact your EMC technical support professional if a product does not function correctlyor does not function as described in this document.

Note

This document was accurate at publication time. Go to EMC Online Support (https://support.emc.com) to ensure that you are using the latest version of this document.

PurposeThis guide includes information about installing EMC SourceOne Email Supervisor 7.2.

AudienceThis document is intended for use by:

l Installers of the EMC SourceOne Email Supervisor 7.2 product.

l System administrators.

l Mail server administrators.

Revision historyThe following table presents the revision history of this document.

Table 1 Revision history

Revision Date Description

01 October 8, 2015 First release of the EMC SourceOne Email Supervisor 7.2 InstallationGuide.

Related documentationThe EMC SourceOne documentation set includes the following publications:

EMC SourceOne Product Guides

l EMC SourceOne Products Compatibility Guide

l EMC SourceOne Products Security Configuration Guide

EMC SourceOne Email Management

l EMC SourceOne Email Management Installation Guide

l EMC SourceOne Email Management Administration Guide

l EMC SourceOne Email Management Release Notes

l EMC SourceOne Email Management Localized Product Release Notes

l EMC SourceOne Auditing and Reporting Installation and Administration Guide

l EMC SourceOne Management Pack for Microsoft System Center Operations ManagerGuide


https://support.emc.com/

https://support.emc.com/

l EMC SourceOne Search User Guide

l EMC SourceOne Disaster Recovery Solution Guide

EMC SourceOne Discovery Manager

l EMC SourceOne Discovery Manager Installation and Administration Guide

l EMC SourceOne Discovery Manager Desktop User Guide

l EMC SourceOne Discovery Manager Web Application User Guide

l EMC SourceOne Discovery Manager Release Notes

l EMC SourceOne Discovery Manager Localized Product Release Notes

l EMC SourceOne Discovery Manager Desktop Quick Reference Cards

EMC SourceOne for File Systems

l EMC SourceOne for File Systems Installation Guide

l EMC SourceOne for File Systems Administration Guide

l EMC SourceOne for File Systems Release Notes

EMC SourceOne Offline Access

l EMC SourceOne Offline Access Installation and Administration Guide

l EMC SourceOne Offline Access User Guide

l EMC SourceOne Offline Access Release Notes

EMC SourceOne Archiving for Microsoft SharePoint

l EMC SourceOne Archiving for Microsoft SharePoint Installation Guide

l EMC SourceOne Archiving for Microsoft SharePoint Administration Guide

l EMC SourceOne Archiving for Microsoft SharePoint Release Notes

l EMC SourceOne Archiving for Microsoft SharePoint Quick Reference Card

EMC SourceOne for Microsoft SharePoint Storage Management

l EMC SourceOne for Microsoft SharePoint Storage Management Installation Guide

l EMC SourceOne for Microsoft SharePoint Storage Management Administration Guide

l EMC SourceOne for Microsoft SharePoint Storage Management Release Notes

EMC SourceOne Email Supervisor

l EMC SourceOne Email Supervisor Installation Guide

l EMC SourceOne Email Supervisor Administration Guide

l EMC SourceOne Email Supervisor Web Application (Reviewer and Reports) Guide

l EMC SourceOne Email Supervisor Release Notes

Special notice conventions that are used in this documentEMC uses the following conventions for special notices:

NOTICE

Addresses practices that are not related to personal injury.

Note

Presents information that is important, but not hazard-related.

Typographical conventionsEMC uses the following type style conventions in this document:

Preface


Table 2 Style conventions

Bold Used for names of interface elements, such as names of buttons, fields,tab names, and menu paths (what the user specifically selects orclicks)

Italic Used for full titles of publications that are referenced in text

Monospace Used for:

l System code

l System output, such as an error message or script

l Pathnames, file names, prompts, and syntax

l Commands and options

Monospace italic Used for variables

Monospace bold Used for user input

[ ] Square brackets enclose optional values

| Vertical bar indicates alternate selections - the bar means “or”

{ } Braces enclose content that the user must specify, such as x or y or z

... Ellipses indicate non-essential information that is omitted from theexample

Where to get helpEMC support, product, and licensing information can be obtained as follows:

Product informationFor documentation, release notes, software updates, or information about EMC products,go to EMC Online Support at https://support.emc.com.

Technical supportGo to EMC Online Support and click Service Center. Several options for contacting EMCTechnical Support appear on the site. Note that to open a service request, you must havea valid support agreement. Contact your EMC sales representative for details aboutobtaining a valid support agreement or with questions about your account.

Online communitiesGo to EMC Community Network at https://community.emc.com for peer contacts,conversations, and content on product support and solutions. Interactively engage onlinewith customers, partners, and certified professionals for all EMC products.

Your commentsYour suggestions help to improve the accuracy, organization, and overall quality of theuser publications. Send your opinions of this document to [email protected].

Preface


https://support.emc.com

https://community.emc.com

mailto:[email protected]

Preface


CHAPTER 1

Before You Begin

This section includes:

l Introduction.......................................................................................................... 10l Components..........................................................................................................10l EMC SourceOne Email Supervisor system architecture.......................................... 11l Planning considerations........................................................................................11l System requirements............................................................................................ 14

Before You Begin 9

IntroductionEMC SourceOne Email Supervisor allows you to sample messages based on definedpolicies. The messages are then available to go through the review process.

Messages can be reviewed for compliance with NASD/SEC regulations or corporateelectronic communications policies. Messages can then be processed as conforming tothese guidelines or flagged for closer scrutiny. Information about each sampled messageand the actions that a Reviewer performs are stored in a SQL database and kept for aspecified period. After the specified period, the message and the actions that are takenare automatically deleted from the system.

ComponentsEMC SourceOne Email Supervisor includes the following components.

l EMC SourceOne Email Supervisor Server

l EMC SourceOne Email Supervisor Databases

l EMC SourceOne Email Supervisor Manager

l EMC SourceOne Email Supervisor Web Application (Reviewer and Reports)The EMC SourceOne Email Supervisor Web Application typically resides on the EMCSourceOne Email Supervisor Server.

l EMC SourceOne Email Supervisor end user clientsYou can install EMC SourceOne Email Supervisor Manager on EMC SourceOne EmailSupervisor end user clients. EMC SourceOne Email Supervisor end user clients accessthe EMC SourceOne Email Supervisor Web Application by using a supported webbrowser.

Before You Begin


EMC SourceOne Email Supervisor system architectureThis figure shows how the components of the EMC SourceOne Email Supervisor systeminteract with one another and EMC SourceOne.

Figure 1 EMC SourceOne Email Supervisor system architecture

Planning considerationsEMC SourceOne Email Supervisor is a supplementary product that is used with EMCSourceOne Email Management or EMC EmailXtender® to sample indexed messages frommessage stores and present them for review.

Note

EMC SourceOne Email Supervisor can be configured to work with either the EMCSourceOne Email Management message archive or the EMC EmailXtender messagearchive. References to the message archive in this guide focus on the EMC SourceOneEmail Management message archive.

Confirming EMC SourceOne Email Supervisor purposeEnsure that you have identified the reasons for using EMC SourceOne Email Supervisor,such as implementing the application to monitor compliance with external regulations.These external regulations include NASD Rule 3010, other corporate policies, or both.

Before configuring EMC SourceOne Email Supervisor, you must have the expertise withinyour organization to interpret, document, and collaborate with your EMC SourceOneEmail Supervisor implementation team. Confirm that you have the expertise to establish

Before You Begin

EMC SourceOne Email Supervisor system architecture 11

the directives that are described in external regulations or corporate policydocumentation that you intend to monitor.

Identifying key playersEMC SourceOne Email Supervisor requires organized human interaction to produceintended results. You must understand who the key members are in your organizationand train them to perform their respective roles.

Typical members include Administrators, Supervisors, Reviewers, individuals, andfunctional groups within your organization and your organization’s managementstructure.

Defining monitor objectivesTo define what your monitoring objectives are, decide who to monitor and how.

Consider which users should receive a higher level of scrutiny that is based on the higherdegree of risk inherent in the nature of their daily communications. Segmenting yourusers by function to determine the level of monitoring forms the basis for creating ReviewGroups. After you establish how you intend to group users, you can decide which specificBusiness Policies are applied to each Review Group.

When developing Business Policies, you must decide whether you will randomly samplemessages, flag them for certain content, or use a combination of both:

l To randomly sample messages, identify the percentage of messages you want tosample. You must understand the typical messaging traffic for users whose mail youintend to sample. This information can typically be found by working with your emailsystem administrator to obtain statistical information about the volume of mail that isgenerated by groups of users.

l To configure content-based flagging, you must identify the specific information thatyou will flag. For example, consider looking for proprietary content that is being sentoutbound, certain terminology, or abusive language. Consider the specifics of what toflag to develop effective Queries and Lexicons that accomplish your goals with aminimum number of false positives.

l To use a combination of random sampling and content-based flagging, be sure tounderstand lexicon-weighted sampling in EMC SourceOne Email Supervisor, whichhas some unique considerations to achieve expected results. The goal is to present areasonable number of messages for your Reviewers while still achieving yourcompliance objectives.

As part of defining your monitoring goals, consider the following:

l The duration of the sample period.

l The number of days that are allowed for review.

l The domains in your company that are considered internal.

Setting up the Supervisor organizationSupervisors are responsible for interpreting the monitoring objectives for EMC SourceOneEmail Supervisor and configuring the system to meet those objectives. The number ofSupervisors that are required to configure and manage EMC SourceOne Email Supervisoris related to the size of your organization and how you organize the users you intend tomonitor into Review Groups.

In a typical configuration, each Supervisor is responsible for several Review Groups. EachSupervisor can share configurable elements that make up Business Policies in EMCSourceOne Email Supervisor such as Lexicons, Queries, Supervisory Codes, and

Before You Begin


Registered Documents. Therefore, Supervisors should work together as a functional teamto develop, manage, and share common Business Policies or the configurable elementsthat comprise Business Policies where it makes sense to do so.

Setting up the Reviewer organizationAn effective Reviewer organization is the key to meeting compliance and policyadherence objectives.

Consider the following questions when determining the scope of the Reviewerorganization:

l Who are your Reviewers? Are they a separate organization or are they composed ofpeople within your company’s overall organization?

l Are your Reviewers trained or certified in compliance and policy rules?

l How many Reviewers are in the organization?

l How do you intend to organize your Review Groups and balance the workload acrossyour Reviewers?

l How many users should be in each Review Group?

l How many Reviewers do you want to assign to each Review Group and whichReviewer role will they fulfill (standard or escalated)?

l Are the typical number of messages for review that are generated by the users in aReview Group based on:

n The number of messages each Member generates?

n Your sampling and flagging criteria?

l Can each Reviewer reasonably review the expected number of messages?

l Are your Reviewers dedicated full-time to reviewing messages, or do they have otherroles and responsibilities?

l How long does a Reviewer have to review and process a message?

l Who is responsible for communicating with Reviewers who fall behind?

l To whom do Reviewers report compliance or policy violations? What is the method ofcommunication?

By answering these questions beforehand and combining this information with otherconsiderations, you can better predict whether EMC SourceOne Email Supervisor willpresent a manageable number of email messages for each Reviewer to process.

Establishing communicationIt is important to encourage and formalize the means for communication between theSupervisor and Reviewer organizations.

Supervisors and Reviewers should constantly provide feedback to one another. Forexample, if a Reviewer notices that message content is flagged in many messages, yetthe content does not represent a compliance violation, the Reviewer should relay thatinformation to the Supervisor of the Review Group. The Supervisor can then update theEMC SourceOne Email Supervisor configuration to eliminate this issue and communicatethe change to other Supervisors and Reviewers.

It is important to note that a flagged message does not necessarily indicate a policyviolation. It is merely a first step to identify a possible violation. Reviewers must use theirjudgment to make the determination whether the flagged message is indeed a violationof defined external regulations or corporate policies.

Before You Begin

Setting up the Reviewer organization 13

Ultimately, a Supervisor should fine-tune EMC SourceOne Email Supervisor over time sothat most of the messages that are flagged by the system represent compliance or policyviolations.

Providing trainingTo ensure a smooth implementation of EMC SourceOne Email Supervisor to affectedorganizations, schedule targeted training for administrators, Supervisors, your internalhelp desk, and Reviewers.

Also develop communication plans for your entire organization which describe how EMCSourceOne Email Supervisor functions and how its implementation benefits yourorganization.

Conducting testsBefore implementing EMC SourceOne Email Supervisor across your entire organization,conduct tests on a small scale. Small scale tests ensure that the EMC SourceOne EmailSupervisor system is delivering expected results.

System requirementsThis section includes information about hardware, operating system, networkconnectivity, and software requirements for a typical EMC SourceOne Email Supervisorconfiguration.

The EMC SourceOne Products Compatibility Guide includes information about thesupported versions of components.

EMC SourceOne Email Supervisor server host requirementsThis section includes system requirement information for the EMC SourceOne EmailSupervisor server host.

Hardware requirementsEnsure that the hardware that is intended for use is an appropriate size.

Ensure that the disks are configured to appropriate settings.

Operating system requirementsEnsure that a supported operating system version is used.

Network requirementsEnsure the network has a high-speed connection to all components and systems in theconfiguration with sufficient bandwidth to process the expected workload. The networkmust be accessible from EMC SourceOne computers.

Before You Begin


Software requirementsThis section includes information about software requirements for the EMC SourceOneEmail Supervisor server host.

Microsoft Exchange

Ensure a supported version of Microsoft Outlook is installed on the computer withCached Exchange Mode disabled.

IBM Domino

Complete the following steps to configure IBM Domino.

Procedure

1. Install IBM Notes client.

2. Configure the IBM Notes ID as the EMC SourceOne IBM Notes user account.

3. Validate by ensuring that the client can access the mail server.

Microsoft Internet Information Services

Use the following procedure to verify or install the Microsoft Internet Information Services(IIS) Server.

Procedure

1. From the Control Panel, double-click Add or Remove Programs.

2. Click Add/Remove Windows Components.

3. From the Windows Components Wizard, verify that the Internet Information Service(IIS) checkbox is selected. If not, select the checkbox and click Next to install IIS.

4. Ensure that the following roles are installed:

l ASP

l ASP.NET

l ISAPI Extensions

l ISAPI Filters

l Windows Authentication

l IIS Management Compatibility

Microsoft .Net Framework

If not already installed on the EMC SourceOne Email Supervisor Server, install asupported version of Microsoft .NET Framework.

EMC SourceOne Email Supervisor databases host requirementsThis section includes system requirement information for the EMC SourceOne EmailSupervisor databases host.

Hardware requirementsEnsure that the hardware that is intended for use is an appropriate size.

Ensure that the disks are configured to appropriate settings.

Before You Begin

EMC SourceOne Email Supervisor databases host requirements 15


Network requirementsEnsure the network has a high-speed connection to all components and systems in theconfiguration with sufficient bandwidth to process the expected workload. The networkmust be accessible from EMC SourceOne computers.

Software requirementsThis section includes information about software requirements for the EMC SourceOneEmail Supervisor database host.

Microsoft SQL server

Review considerations with your EMC representative to determine the advantages ordisadvantages of selecting specific Microsoft SQL server editions for your deployment.

Authentication mode

Ensure that both Windows Authentication and SQL Authentication are supported.

Use the EMC SourceOne Email Supervisor Installation wizard to configure theauthentication mode for your environment.

EMC SourceOne Email Supervisor Web Application host requirementsThis section includes system requirement information for EMC SourceOne EmailSupervisor Web Application hosts.

Hardware requirementsEnsure that a supported host device is used in a corporate environment.


Network requirementsEnsure that the network has a high-speed connection to all components and systems inthe configuration with sufficient bandwidth to process the expected workload.

Software requirementsThis section includes information about software requirements for the EMC SourceOneEmail Supervisor Web Application host.

Email software requirements

Ensure that a supported version of Microsoft Outlook is installed in a supported MicrosoftExchange environment.

Ensure that a supported version of IBM Notes is installed in a supported IBM Dominoenvironment.

No email client is required for a SMTP mail environment.

Before You Begin


Attachments software requirements

To view an attachment in a native application, install the native application on the host.

Microsoft Visual C++ Redistributable Package

The Microsoft Visual C++ Redistributable Package is automatically installed with the EMCSourceOne Email Supervisor software.

Microsoft .NET Framework Redistributable Package

The Microsoft .NET Framework Redistributable Package can be installed manually orsilently on to client computers. The EMC SourceOne Email Supervisor softwareinstallation validates that a supported version of the package is installed.

Web browsers

Ensure that a supported web browser is used.

Internet Information Services (IIS)

In the Server Manager, enable IIS Management Compatibility by installing IIS MetabaseCompatibility.

EMC SourceOne Email Supervisor Manager host requirementsThis section includes system requirement information for EMC SourceOne EmailSupervisor Manager hosts.




Software requirementsThis section includes information about software requirements for EMC SourceOne EmailSupervisor Manager.





Web browsers


Before You Begin

EMC SourceOne Email Supervisor Manager host requirements 17

EMC SourceOne Email Supervisor Web Application end user client requirementsThis section includes system requirement information for EMC SourceOne EmailSupervisor Web Application end user clients.




Software requirementsThis section includes information about software requirements for EMC SourceOne EmailSupervisor Web Application end user clients.





Web browsers


Attachments software requirements

To view an attachment in a native application, install the native application on the host.

Before You Begin


CHAPTER 2

Installation and Configuration

This section includes information about installing EMC SourceOne Email Supervisor andother configuration tasks. Topics include:

l Obtaining the software from the EMC Online Support site......................................20l Installing and configuring the EMC SourceOne Email Supervisor server and

database...............................................................................................................20l Installing EMC SourceOne Email Supervisor Manager............................................ 36l Installing the EMC SourceOne Email Supervisor Web Application.......................... 41l Enabling HTTPS..................................................................................................... 50l Troubleshooting installations................................................................................52l Uninstalling EMC SourceOne Email Supervisor...................................................... 53l EMC SourceOne Email Supervisor Web Application URL.........................................54l EMC SourceOne Email Supervisor Web Application desktop icons.........................55

Installation and Configuration 19

Obtaining the software from the EMC Online Support siteGo to the EMC Online Support website to download the latest software files for theproduct. The EMC SourceOne Email Supervisor software files are available in theSourceOne Email Supervisor Downloads section on the EMC Online Support site.

The following software executables are available:

l ES1_SupervisorSetup.exe — Includes installation files for:

n EMC SourceOne Email Supervisor Server

n EMC SourceOne Email Supervisor Database

n EMC SourceOne Email Supervisor Manager

n EMC SourceOne Email Supervisor Web Application (Reviewer and Reports)

l ES1_SupervisorBCE.exe — Includes installation files for the BusinessComponent Extension.

l ES1_SRESetup.exe — Includes installation files for the EMC SourceOne RuntimeEnvironment.

The following SQL files are available for EMC SourceOne Email Supervisor:

l MSSQLRun.sql — Creates a EMC SourceOne Email Supervisor runtime database.

l MSSQLConfig.sql — Creates a EMC SourceOne Email Supervisor configurationdatabase.

l MSSQLUpgradeExamRun.sql — Updates the EMC SourceOne Email Supervisorruntime database to a new version of the software.

l MSSQLUpgradeExamConfig.sql — Updates the EMC SourceOne EmailSupervisor configuration database to a new version of the software.

l ES1SupervisorBCEDatabase.sql — Creates a queue database.

Installing and configuring the EMC SourceOne Email Supervisorserver and database

This section includes information about installing and configuring the EMC SourceOneEmail Supervisor server and database.

Installing the EMC SourceOne Runtime Environment (SRE)To install the EMC SourceOne Runtime Environment (SRE) on the EMC SourceOne EmailSupervisor server host, use the following procedure.

Procedure

1. Double-click ES1_SRESetup.exe.

2. In the EMC SourceOne SRE Installation screen, click Next.



Figure 2 EMC SourceOne SRE Installation screen

3. In the Destination Folder screen:

a. Select a destination folder by clicking Change and browsing to the preferred folder,or accept the default setting.

b. Click Next.

4. In the Ready to Install screen:

a. Click Install to start the installation.

b. Click Finish after the installation is complete.

Performing the EMC SourceOne Email Supervisor server and database installationTo install the EMC SourceOne Email Supervisor server and database, use the followingprocedure.

Before you begin

l Ensure that EMC SourceOne Email Supervisor is not installed on the mail server orany server that has EMC SourceOne components already installed.

l Ensure that EMC SourceOne Email Supervisor server is installed on a dedicatedserver.

l Determine whether to use Windows Authentication for the database server. If youplan to use Windows Authentication for the database server, then you must installEMC SourceOne Email Supervisor Manager on the Email Supervisor server.

l Determine whether to install EMC SourceOne Email Supervisor Manager and the EMCSourceOne Email Supervisor Web Application on the EMC SourceOne EmailSupervisor server.

l Validate the installations of any hardware, operating system, and Microsoft SQLcomponents.

l Ensure that a supported version of the EMC SourceOne Email Management softwareis installed, configured, and is working correctly.


Performing the EMC SourceOne Email Supervisor server and database installation 21

l Ensure that the worker host Service Account in ES1 has privileges (dbo) to theSupervisor Queue database.

l Review the EMC SourceOne Email Supervisor Release Notes for the version that you areinstalling.

l Ensure that the EMC SourceOne Runtime Environment is installed.

l Ensure that Internet Information Services (IIS) is installed on the EMC SourceOneEmail Supervisor server and the EMC SourceOne Email Supervisor Web Applicationserver.

l Ensure that the EMC SourceOne Email Supervisor Service Account meets thefollowing requirements:

n The EMC SourceOne Email Supervisor Service Account is part of the group that isselected for the Security Group Name.

Note

You can change this setting from the EMC SourceOne Email Management console,by selecting Application Configuration > Retrieval. When the Retrieval windowappears, input the Security Group Name field.

n For Windows authentication, ensure that the EMC SourceOne Email SupervisorService Account has permission to the Queue database.

n Ensure that the EMC SourceOne Email Supervisor Service Account user is a validdomain user on the system and is the local user.

l Ensure that the EMC SourceOne Email Supervisor Install Account is the same as theEMC SourceOne Email Supervisor Service Account.

l Before you install EMC SourceOne Email Supervisor Manager in environments usingWindows Authentication, ensure that the Install Account has Supervisor databaseprivileges.

l Ensure that the SQL Authentication account has privileges to create databases.

l Ensure that you know the name of the Microsoft SQL server to be used for the EMCSourceOne Email Supervisor database. Microsoft SQL is typically installed on adedicated server.

l Ensure that the SQL administrator username and password are not cached.

l To use the Windows Authentication mode on the SQL server, the EMC SourceOneEmail Supervisor Install Account requires the system administrator privilege for theServer Role.

l Ensure that you know the display name of the administrator email account.

l If the configuration includes IBM Domino, ensure that you know the password for theNotes ID of the IBM Notes client that resides in the install host.

l If the configuration uses a Microsoft Exchange Server, then ensure that you know theMAPI profile that is associated with the display name that is selected during theinstallation. The EMC SourceOne Email Supervisor Service Account creates the MAPIprofile.

l EMC does not support configurations where the EMC SourceOne Email Supervisorserver and database components share a server and the configuration exceeds thefollowing parameters:

n Greater than 3,800 total mailboxes

n 133,000 total messages per day



n Average message size is more than 200 KB including attachments

If a configuration exceeds these parameters, then specify different servers for theEMC SourceOne Email Supervisor server and database components during the EMCSourceOne Email Supervisor setup.

l Determine whether the configuration is to include a Network Load Balancer (NLB). Ifyou are deploying an NLB device in front of one or more instances of the EMCSourceOne Email Supervisor Web Application, then the following additionalconfiguration is necessary.

n Use IIS Manager to disable the ValidateRefererHeader application setting for theEMC SourceOne Email Supervisor Web Application.

The ValidateRefererHeader application setting determines whether the EMCSourceOne Email Supervisor Web Application is to validate that the address URLmatches the HTTP_REFERER HTTP header value. Disable theValidateRefererHeader application setting in a web farm configuration becausethe URL address of the NLB can differ from the address of the servers behind theNLB.

n Before installing the EMC SourceOne Email Supervisor Web Application,determine whether you plan to configure SSL Offloading on the NLB device. If youare planning to enable SSL Offloading on the NLB, then clear the Require SSLcheckbox when installing the EMC SourceOne Email Supervisor Web Application.

Clearing the Require SSL checkbox, causes the EMC SourceOne Email SupervisorWeb Application to disable a validation that ensures all requests are from anencrypted connection. When enabled, the SSL Offloading setting directs the NLBdevice to terminate the SSL connection at the NLB, and pass all requests asunencrypted to the EMC SourceOne Email Supervisor Web Application instances.Passing all requests as unencrypted removes the encryption and decryptionprocessing burden from the web server instances, and also allows advanced NLBfeatures to operate that require deeper inspection of traffic. EMC recommendsthat if you are using SSL Offloading on the NLB, then you ensure that the networkbehind the NLB is secured correctly.

Procedure

1. Log in to the EMC SourceOne Email Supervisor server with local Administrativeprivileges, then double-click ES1_SupervisorSetup.exe.

2. In the Welcome to the InstallShield Wizard for EMC SourceOne Email Supervisorscreen, click Next.



Figure 3 Welcome to the InstallShield Wizard for EMC SourceOne Email Supervisor

3. In the Installation Features screen, perform the following steps.

a. Ensure that at a minimum the following features are selected:

l Serverl Database

If you are installing EMC SourceOne Email Supervisor for the first time, then selectthe EMC SourceOne Email Supervisor server and database features. The EMCSourceOne Email Supervisor server feature is installed on the EMC SourceOneEmail Supervisor server, while the database feature is installed on a Microsoft SQLserver.

Consider the following:

l If you click the down-arrow for each feature the following appears:Figure 4 Installation features options

The installation is the same whether you select This feature will be installed onlocal hard drive or This feature, and all subfeatures, will be installed on localhard drive.

l Select This feature will not be available for any features that you do not want toinstall.

l In the steps that appear in this section, all features are selected. If you selectThis feature will not be available for the Web Application feature then skip thestep that includes the IIS Application Pool Identity and HTTPS Options settingsscreen.



b. To change the default installation folder, click Change and browse to the preferredfolder.

c. Click Next.

Figure 5 Installation Features screen

4. In the Database Server screen, perform the following steps:

a. In the Database Server field, accept the default (local) or click Browse and select aSQL database server.

Note

Ensure that the database name you type is unique.

b. In the Database Name field, type a name for the SQL database or accept thedefault (Supervisor).

c. Select an authentication method:

l Select Windows Authentication to use Windows Authentication to access theSQL database.

l Select SQL Authentication to use SQL Authentication to access the SQLdatabase. If you select SQL Authentication, then specify the following:

n In the Username field, type a valid username.

n In the Password field, type a valid password.

Note

To change the Authentication mode, re-install EMC SourceOne Email Supervisor.

d. Click Next.



Figure 6 Database Server screen

5. In the Email Account Information screen, perform the following steps:

a. Select one of the following options:

l If you select Microsoft Exchange Server, then specify a MAPI Profile. Use theBrowse button, to specify a MAPI Profile.

l If you select IBM Domino Server, then specify an IBM Notes Password. Type avalid password for the default notes ID that is associated with the Notes clientthat was installed in this host.

b. In the Display Name field, click Browse to select the EMC SourceOne EmailSupervisor Administrator.

c. Click Next.

The Installation wizard grants the following local policies:

l Act as part of Operating System

l Adjust Memory Quotas for a process

l Log on as service

l Replace a process-level token to the user on this computer

The Installation wizard grants the following polices:

l Allow Log on Locally

l Log on as a batch job to Everyone on this computer



Figure 7 Email Account Information screen

6. In the Service Account Credentials screen, perform the following steps:

a. In the Domain field, type the name of the domain for the Service Account user.

b. In the User field, type the Service Account username.

c. In the Password field, type the Service Account password.

d. Click Next.



Figure 8 Service Account Credentials screen

The Service Account Credentials screen allows you to specify the Windows ServiceAccount that is used to run EMC SourceOne Email Supervisor components andservices.

7. In the IIS Application Pool Identity and HTTPS Options settings screen, perform thefollowing steps.

Note

If you selected This feature will not be available for the Web Application feature thenskip to the next step.

a. In the Domain field, type the name of a valid domain for the IIS Application PoolIdentity.

b. In the User field, type the username for the Application Pool Identity. The usermust be a valid domain user on this system.

The Installation wizard grants the Replace a process level token policy and theAdjust memory quotas for a process to the user on this computer policy.

c. In the Password field, type the password for the Application Pool Identity.

d. Select or clear Require SSL.

Note

EMC recommends the use of SSL to provide secure access to the EMC SourceOneEmail Supervisor Web Application.

e. Click Next.



Figure 9 IIS Application Pool Identity and HTTPS Options settings screen

Note

You can use the IIS Application Pool Identity to specify the account that is set forSupervisor Application pool.

8. In the Ready to Install the Program screen, click Install.

A Setup Status page displays the installation progress.

Note

If the environment configuration includes an IBM Domino mail server, then completethe IBM Notes configuration before exiting the wizard.



Figure 10 Ready to Install the Program screen

9. In the InstallShield Wizard Complete screen, click Finish.

Figure 11 InstallShield Wizard Completed screen



After you finish

If you selected the Require SSL checkbox in the IIS Application Pool Identity and HTTPSOptions settings screen, then enable HTTPS on the web server, otherwise the site doesnot work correctly.

Configuring the Email Supervisor databaseFollow this procedure to configure the EMC SourceOne Email Supervisor database andvalidate that the queue tables and stored procedures were added to the EMC SourceOneEmail Supervisor Queue database.

Procedure

1. Ensure that the EMC SourceOne Service Account has permission to access the EMCSourceOne Email Supervisor Queue database.

2. Verify that all active EMC SourceOne jobs are stopped.

3. Map the EMC SourceOne Service Account to the following database roles for the EmailSupervisor Queue database:

l db_datareader

l db_datawriter

4. Grant the following permissions for the EMC SourceOne Service Account for the EMCSourceOne Email Supervisor Queue database:

l Connect (default)

l EXECUTE

Installing the Business Component ExtensionsIn EMC SourceOne Email Management, a Business Component Extension (BCE) has beencreated to queue records for EMC SourceOne Email Supervisor to process.

Before you begin

You must install the BCE on all EMC SourceOne Worker servers to queue records for EMCSourceOne Email Supervisor by running the ES1_SupervisorBCE.exe installationfile.

Procedure

1. Ensure that the following file is available for install on the EMC SourceOne Workerserver:

ES1_SupervisorBCE.exeThe ES1_SupervisorBCE.exe provides installation files for the BCE.

2. For the EMC SourceOne Activity database, ensure that the Install Account has thefollowing privileges for the database role:

l db_datareader

l db_datawriter

3. For the Supervisor Queue database, ensure that the Install Account has the followingprivileges for the database role:

l db_datareader


Configuring the Email Supervisor database 31

l db_datawriter

l db_ddladmin

Preparing to install Email Supervisor Business Component ExtensionsPerform this preparation procedure to stop all active jobs using the EMC SourceOneConsole.

Procedure

1. Expand the EMC SourceOne > Organizational Policies node by completing thefollowing steps:

a. Right-click each policy and select Stop.

b. Expand the EMC SourceOne > Operations > Job Management node.

c. Verify that all jobs in the Jobs (Active) view are stopped.

Note

Client requests, such as jobs generated by users performing searches, are alsolisted in this view. These requests can remain in an active state. Users willexperience a service interruption until the systems are running again.

2. Close the EMC SourceOne Console.

3. Close any other open MMC windows.

4. Close the Services window if it is open.

Installing the EMC SourceOne Email Supervisor Business Component ExtensionPerform the following steps to update an existing EMC SourceOne Email ManagementWorker with the EMC SourceOne Email Supervisor Business Component Extension (BCE).

Before you begin

Verify that all active EMC SourceOne jobs are stopped and ensure that theES1_SupervisorBCE.exe file exists on the Worker server.

Procedure

1. On the Worker server, double-click the ES1_SupervisorBCE.exe file.

2. In the EMC SourceOne Email Supervisor Business Component Extensions Installationscreen, click Next.

3. In the Database Input screen, perform the following steps:

a. For the Queue Database Server Name field, accept the default or click Browse tobrowse to the Queue database server.

b. For the Queue Database Name field, type the name of the server where the EMCSourceOne Email Supervisor queue database resides.

c. Click Next.



Figure 12 BCE Database Input Screen

4. In the Ready to Install screen, click Install.

5. In the Installation Completed screen, click Finish.

6. Verify that the SupQ_WORKERNAME table and the following stored procedures arecreated that correspond to the EMC SourceOne Email Management Worker where theBCE is installed:

l AddSupQ_WORKERNAME

l DeleteQueueAfterFail_WORKERNAME

l DeleteSupQ_WORKERNAME

For example, if the Worker server name is E5Worker01, the table and storedprocedures that are created in the Supervisor_Queue database are as follows:

l SupQ_E5Worker01

l AddSupQ_E5Worker01

l DeleteQueueAfterFail_E5Worker01

l DeleteSupQ_E5Worker01

Configuring the EMC SourceOne Email Supervisor Queue connectionsRun the Register Archive Server utility to establish communication between the EMCSourceOne Email Supervisor and EMC SourceOne archives.

The Register Archive Server utility allows you to switch the authentication mode and viewthe list of EMC SourceOne archives that are registered with the Email Supervisor software.For more information, refer to the EMC SourceOne Email Supervisor Administration Guide.

The Register Archive Server utility establishes communication between the following:


Configuring the EMC SourceOne Email Supervisor Queue connections 33

l EMC SourceOne Email Supervisorl EMC SourceOne Servers or EMC EmailXtender servers

Note

When performing an update or a reinstall, after you install the EMC SourceOne EmailSupervisor Server software and connect to an existing EMC SourceOne Email Supervisordatabase, run the Register Archive Server utility again to register servers. When you runthe Register Archive Server utility, use the Service Account that was used when EMCSourceOne Email Supervisor was installed.You can click the View Registered Interfaces button to browse for existing RegisteredArchive Servers.

Figure 13 Registered Archive Server screen

Registering EMC SourceOne Retrieval servers and EMC EmailXtender serversComplete the following steps to register the SourceOne servers.

Before you begin

The default EMC SourceOne Email Supervisor configuration installs the EMC SourceOneEmail Supervisor queue database on the same server as the EMC SourceOne EmailSupervisor databases. Having the EMC SourceOne Email Supervisor queue databases onthe same server as the EMC SourceOne Email Supervisor databases can present aproblem when the EMC SourceOne Email Supervisor databases are taken offline for



maintenance. The problem is that all EMC SourceOne Email Management jobs with anEMC SourceOne Email Supervisor BCE can fail because the jobs cannot communicatewith the EMC SourceOne Email queue database.

To ensure that jobs do not fail, EMC recommends that you move the EMC SourceOneEmail Supervisor queue database to a Microsoft SQL server that follows the samemaintenance schedule as EMC SourceOne Email Management.

Procedure

1. Select Start > All Programs > EMC SourceOne Email Supervisor > Register ArchiveServer.

2. Right-click Run as administrator.

The Register Archive Server dialog box appears when you register the SourceOneEmail Manager server.

3. Select either of the following in the Server Type field:

l EMC EmailXtender 4.x server

l EMC SourceOne Server

4. Specify the Queue Database Connection Mode to determine how EMC SourceOneEmail Supervisor accesses the Queue database.

5. In the Registration Details panel, complete the fields as required.

6. Click Register.

A message appears confirming registration success. If a message indicatesregistration failure:

a. Double-check your archive registration details information.

b. Repeat as needed, or click Close to exit the Register Archive Server utility.

Performing post-installation tasksPerform the following tasks to complete the server and database installation.

Procedure

1. Ensure that EMC SourceOne Email Management is functioning correctly.

2. Restart the EMC SourceOne Email Supervisor filter service and check the event log forerrors.

3. Pause all active jobs on the EMC SourceOne system using the EMC SourceOneConsole.

4. Provide Administrator/Read-All permissions of the mapped folder to either of thefollowing:

l In Microsoft Exchange environments, the Supervisor Service Account.

l In IBM Domino environments, the Domino User that is configured by the RegisterArchive Server tool.

5. Add the Supervisor Business Component Extension (BCE) to the required activitiesusing the EMC SourceOne Console and ensure that Address Rules are first in theBusiness Components List and Email Supervisor BCE is last.

6. Resume all activities using the EMC SourceOne Console.

7. Monitor the event log and database for any issues.


Performing post-installation tasks 35

8. Ensure EMC SourceOne Email Management is running correctly after completing theSupervisor BCE configuration by sending a few test mails and verify that theSupervisor BCE is queuing the archived messages.

9. Verify the entries in the EMC SourceOne Email Supervisor Queue database tables.

10.Ensure that all existing EMC SourceOne Worker Servers that are a part of the EMCSourceOne Email Management system with the Supervisor BCE.

11.On the EMC SourceOne Email Supervisor Server, check the EmailXaminer.ini fileand ensure that the value of MAPIPROFILE exists for the EMC SourceOne EmailSupervisor Service Account.

Installing EMC SourceOne Email Supervisor ManagerYou can install EMC SourceOne Email Supervisor Manager on the EMC SourceOne EmailSupervisor server or on other hosts to allow remote users to manage and configure theapplication. To install EMC SourceOne Email Supervisor Manager on a host other than theEMC SourceOne Email Supervisor server, use the following procedure.

Before you begin


l Ensure that you know the name of the Microsoft SQL server that is used for the EMCSourceOne Email Supervisor database. The Microsoft SQL server is typically installedon a dedicated server on the network.

l If you are planning to use SQL Authentication, then ensure that you know theMicrosoft SQL server domain, username, and password.

l If the configuration uses a Microsoft Exchange server, then ensure that you know theMAPI profile.

l If the configuration uses an IBM Domino server, then ensure that you know the IBMNotes Password.


Procedure

1. Log in as a user with Local Administrator access to the system, then double-clickES1_SupervisorSetup.exe.





3. In the Installation Features screen, perform the following steps:

a. Ensure that only Manager is selected.

If you click the down-arrow for each feature the following appears:Figure 15 Installation features options

The installation is the same whether you select This feature will be installed onlocal hard drive or This feature, and all subfeatures, will be installed on local harddrive.

b. Select This feature will not be available for the Server, Database, and WebApplication features.

c. To change the default installation folder, click Change and browse to the preferredfolder.

d. Click Next.


Installing EMC SourceOne Email Supervisor Manager 37

Figure 16 Installation Features


a. In the Database Server field, accept the default (local) or click Browse to select aSQL database server.


l For the Username field, type a valid username.

Note

Do not use the built in EMC SourceOne Email Supervisor SQL account(ExaminerUser).

l For the Password field, type the valid password for the selected user.


l Select Windows Authentication to use Windows Authentication to access theSQL database.




d. Click Next.



Figure 17 Database Server





b. In the Display Name field, click Browse to select the EMC SourceOne EmailSupervisor Administrator.

c. Click Next.




l Log on as service






Installing EMC SourceOne Email Supervisor Manager 39

Figure 18 Email Account Information screen


A Setup Status page displays the installation progress.

Note


Figure 19 Ready to Install the Program




Figure 20 InstallShield Wizard Completed

8. In the Restart Required page, select one of the following:

l Yes, I want to restart my computer

l No, I will restart my computer later

Note

Restart the system before using EMC SourceOne Email Supervisor.

To troubleshoot any installation errors, you can check the log files that weregenerated during the install process.

The EMC SourceOne Email Supervisor Administration Guide provides more informationabout configuring Supervisors, Business Policies, Review Groups, and otheradministration tasks.

Installing the EMC SourceOne Email Supervisor Web ApplicationYou can install the EMC SourceOne Email Supervisor Web Application on the EMCSourceOne Email Supervisor server or on a separate host. To install the EMC SourceOneEmail Supervisor Web Application on a host other than the EMC SourceOne EmailSupervisor server, use the following procedure.

Before you begin


l The EMC SourceOne Email Supervisor Web Application can be installed on one ormore server or hosts that meet the minimum requirements.


Installing the EMC SourceOne Email Supervisor Web Application 41

l Uninstall any previously deployed desktop (thick) client version of EMC SourceOneEmail Supervisor Reviewer.


l If you are planning to use SQL Authentication then ensure that you know theMicrosoft SQL server domain, username, and password.

l If the configuration uses a Microsoft Exchange server, then ensure that you know theMAPI profile.

l If the configuration uses an IBM Domino server, then ensure that you know the IBMNotes Password.

l Ensure that you know the domain, username, and password of the Service Account.

l Ensure that Internet Information Services (IIS) is installed on the EMC SourceOneEmail Supervisor Web Application server.

l Determine whether the configuration is to include a Network Load Balancer (NLB). Ifyou are deploying an NLB device in front of one or more instances of the EMCSourceOne Email Supervisor Web Application, then the following additionalconfiguration is necessary.

n Use IIS Manager to disable the ValidateRefererHeader application setting for theEMC SourceOne Email Supervisor Web Application.

The ValidateRefererHeader application setting determines whether the EMCSourceOne Email Supervisor Web Application is to validate that the address URLmatches the HTTP_REFERER HTTP header value. Disable theValidateRefererHeader application setting in a web farm configuration becausethe URL address of the NLB can differ from the address of the servers behind theNLB.

n Before installing the EMC SourceOne Email Supervisor Web Application,determine whether you plan to configure SSL Offloading on the NLB device. If youare planning to enable SSL Offloading on the NLB, then clear the Require SSLcheckbox when installing the EMC SourceOne Email Supervisor Web Application.

Clearing the Require SSL checkbox, causes the EMC SourceOne Email SupervisorWeb Application to disable a validation that ensures all requests are from anencrypted connection. When enabled, the SSL Offloading setting directs the NLBdevice to terminate the SSL connection at the NLB, and pass all requests asunencrypted to the EMC SourceOne Email Supervisor Web Application instances.Passing all requests as unencrypted removes the encryption and decryptionprocessing burden from the web server instances, and also allows advanced NLBfeatures to operate that require deeper inspection of traffic. EMC recommendsthat if you are using SSL Offloading on the NLB, then you ensure that the networkbehind the NLB is secured correctly.

Procedure

1. Log in as a user with Local Administrator access to the system.

2. Double-click ES1_SupervisorSetup.exe.






a. Ensure that only Web Application is selected.

If you click the down-arrow for each feature the following appears:Figure 22 Installation features options

The installation is the same whether you select This feature will be installed onlocal hard drive or This feature, and all subfeatures, will be installed on local harddrive.

b. Select This feature will not be available for the Server, Database, and Managerfeatures.

c. Click Next.





a. In the Database Server field, accept the default (local) or click Browse to select aSQL database server.


l For the Username field, type a valid username.

Note

Do not use the built in EMC SourceOne Email Supervisor SQL account(ExaminerUser).

l For the Password field, type the valid password for the selected user.


l Select Windows Authentication to use Windows Authentication to access theSQL database. If you select Windows Authentication, perform the following:

n In the Domain field, type a valid Domain.






d. Click Next.








b. Click Next.




l Log on as service







Figure 25 Email Account Information


a. In the Domain field, type the name of the domain for the Service Account user.

b. In the User field, type the Service Account username.


d. Click Next.



Figure 26 Service Account Credentials screen

The Service Account Credentials screen allows you to specify the Windows ServiceAccount that is used to run EMC SourceOne Email Supervisor components andservices.

8. In the IIS Application Pool Identity and HTTPS Options settings screen, perform thefollowing steps:

a. In the Domain field, type the name of a valid domain for the IIS Application PoolIdentity.

b. In the User field, type the username for the Application Pool Identity. The usermust be a valid domain user on this system.

Note

The Installation wizard grants the Replace a process level token policy and theAdjust memory quotas for a process to the user on this computer policy.



Note


e. Click Next.



Figure 27 IIS Application Pool Identity and HTTPS Options settings screen

Note

You can use the IIS Application Pool Identity to specify the account that is set forSupervisor Application pool.

9. In the Ready to Install page, click Install.

Files are copied to the host and a page displays the progress.

Note





10.In the InstallShield Wizard Complete page, click Finish.

To troubleshoot any installation errors, check the log files that were generated duringthe install process.Figure 29 InstallShield Wizard Completed



After you finish


Enabling HTTPSTo enable HTTPS, use the following procedure.

Procedure

1. Open Server Manager.

2. Expand the Web Server (IIS) node.

3. Right-click Default Website.

4. Click Edit Bindings.

Figure 30 Edit Bindings

5. In the Add Site Binding dialog box, specify the following settings:

l Type: https

l IP address: All Unassigned

l Port: 443

l Host name: <blank>

l SSL certificate: SUPWeb



Figure 31 Add Site Binding

6. Click OK.

7. This step is optional. To enforce https:

a. Click SSL Settings.Figure 32 SSL Settings

b. Click the Require SSL checkbox.Figure 33 Require SSL checkbox


Enabling HTTPS 51

c. Select one of the radio buttons to configure a Client certificates preference.

Troubleshooting installationsThe following log files exist to help diagnose installation errors or failures.

Server componentsDuring installation of the EMC SourceOne Email Supervisor server components or EMCSourceOne Email Supervisor Manager, a file with the name ES1_Supervisor.log isgenerated in the temp folder.

You can use the ES1_Supervisor.log file to:

l Investigate installation errors.

l Trace and troubleshoot installation functions that are called.

l Review the entire log file for specific error information.

Error creating Service AccountUse the following procedures if you receive an Error Creating Service Accounterror when registering the Service Account user on the EMC SourceOne Email Supervisorservices.

Procedure

1. Check the domain and Service Account name in the Service Account Credentialwindow to verify that the information is correct.

2. Click the Back button to verify the Service Account information.

If the information is correct, then check the local policy permissions on the EMCSourceOne Email Supervisor server as follows:

a. Go to Start > Administration Tools > Local Security Policy > Local Policies > UserRights Assignments.

b. In the right pane, look for the Service Account in the following local policies:




l Log on as service

l Replace a process-level token policy

c. If the Service Account permission has not been added to the local policies, thenadd the Service Account permission.

Error while configuring email account informationPerform one of the following tasks if you receive an error while configuring the emailaccount information.

l Check the display name and password.

l Check for the correct Internet mail address in the location document.



Enabling Email Supervisor BCE loggingTo enable EMC SourceOne Email Supervisor BCE logging, use the following procedure.

Procedure

1. Go to Start > Run and type Regedit.

2. Browse to the key:

HKEY_LOCAL_MACHINE\SOFTWARE\EMC\SourceOne\TraceLogs\SupervisorBCE\Settings

3. Ensure that:

l TraceVerbosity is set to 4.

l TraceInfo is set to 1.

l TraceFunc is set to 1.

4. Browse to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\EMC\SourceOne\TraceLogs\SupervisorBCE\Settings\Listeners\EventLog

5. Ensure that Enabled is set to 1.

6. Browse to the key:

HKEY_LOCAL_MACHINE\SOFTWARE\EMC\SourceOne\TraceLogs\SupervisorBCE\Settings\Listeners\File

7. Ensure that the path for SupervisorBCE.log exists.

8. Ensure that Enabled is set to 1.

Uninstalling EMC SourceOne Email SupervisorThe following sections include information about the ways you can uninstall EMCSourceOne Email Supervisor.

Uninstalling by using the Microsoft Windows uninstall utilityTo uninstall EMC SourceOne Email Supervisor by using the Microsoft Windows uninstallutility, use the following procedure.

Note

Uninstalling EMC SourceOne Email Supervisor does not delete the EMC SourceOne EmailSupervisor database and the user that was created on the SQL server.

Procedure

1. Click Start > Control Panel > Programs and Features.

2. Click EMC SourceOne Email Supervisor and click Uninstall.


Enabling Email Supervisor BCE logging 53

After the uninstall completes, the following dialog box appears:

You must restart your system for the configuration changes made to EMC SourceOne Email Supervisor to take effect. Click Yes to restart now or No if you plan to restart later.

3. Click Yes.

Uninstalling by using ES1_SupervisorSetup.exeTo uninstall EMC SourceOne Email Supervisor by using ES1_SupervisorSetup.exe,use the following procedure.

Note

Uninstalling EMC SourceOne Email Supervisor does not delete the EMC SourceOne EmailSupervisor database and the user that was created on the SQL server.

Procedure

1. Double-click ES1_SupervisorSetup.exe.2. In the Welcome to the InstallShield Wizard for EMC SourceOne Email Supervisor

Maintenance screen, click Next.

3. In the Program Maintenance screen, click Next.

4. In the Remove the Program screen, click Remove.

5. In the InstallShield Wizard Completed screen, click Finish.

6. After the uninstall completes, a dialog box with the following appears:


7. Click Yes.

EMC SourceOne Email Supervisor Web Application URLEMC SourceOne Email Supervisor Administrators must communicate the EMC SourceOneEmail Supervisor Web Application URL to any EMC SourceOne Email Supervisor WebApplication end users.

EMC SourceOne Email Supervisor Web Application end users access the interface byusing a web browser. End users must type the EMC SourceOne Email Supervisor WebApplication URL in the web browser address bar.

The format of the URL is as follows:

https://localhost/SupervisorWeb

If an end user only has access to the Reviewer page or wants to go directly to that pagewhen logging in, then the Administrator can provide the following URL:

https://localhost/SupervisorWeb/Reviewer



If an end user only has access to the Reports page or wants to go directly to that pagewhen logging in, then the Administrator can provide the following URL:

https://localhost/SupervisorWeb/Reports

In the URL, localhost is a variable that represents the server name where the EMCSourceOne Email Supervisor Web Application is installed.

EMC SourceOne Email Supervisor Web Application desktop iconsWhen the EMC SourceOne Email Supervisor Web Application is installed the followingdesktop icons are created.

l EMC SourceOne Email Supervisor Reviewer

l EMC SourceOne Email Supervisor Reports


EMC SourceOne Email Supervisor Web Application desktop icons 55

CHAPTER 3

Updating Email Supervisor

This section includes information about updating EMC SourceOne Email Supervisor to thelatest version. Topics include:

l Updating overview................................................................................................ 58l Supported update scenarios................................................................................. 58l Updating the EMC SourceOne Runtime Environment (SRE).................................... 58l Updating the EMC SourceOne Email Supervisor server and database.................... 58l Configuring the custom index directory................................................................. 66l Updating EMC SourceOne Email Supervisor Business Component Extensions....... 66l Configuring the EMC SourceOne Email Supervisor Queue connections.................. 67

Updating Email Supervisor 57

Updating overviewPerform the following steps to update EMC SourceOne Email Supervisor.

Note

The EMC SourceOne Email Supervisor Release Notes include information about the updatepaths that EMC supports.

1. Uninstall any previous versions of the EMC SourceOne Email Supervisor Reviewerdesktop (thick) client from any applicable hosts.

2. Configure the custom index directory.

3. Update the EMC SourceOne Runtime Environment (SRE).

4. Update EMC SourceOne Email Supervisor features, for example, Server, Manager, andWeb Application on the EMC SourceOne Email Supervisor server host.

5. Register all SourceOne servers.

6. Update EMC SourceOne Email Supervisor Business Component Extensions.

7. Update EMC SourceOne Email Supervisor Manager on any applicable hosts.When you update to a new version of EMC SourceOne Email Supervisor Manager,previously installed versions are updated automatically.

Supported update scenariosThis section includes information about supported update scenarios.

The EMC SourceOne Email Supervisor Release Notes include information about the updatepaths that EMC supports.

Updating the EMC SourceOne Runtime Environment (SRE)To update the EMC SourceOne Runtime Environment (SRE) on the EMC SourceOne EmailSupervisor server host, perform the following procedure.

Procedure

1. Double-click ES1_SRESetup.exe.

2. In the EMC SourceOne SRE Installation screen, click Update.

3. In the Ready to Install screen, click Install to start the installation.

4. Click Finish when the installation is complete.

Updating the EMC SourceOne Email Supervisor server anddatabase

Use the following procedure to update the EMC SourceOne Email Supervisor server anddatabase.

Before you begin

l Ensure that you have performed a backup of the existing EMC SourceOne EmailSupervisor system.




l Ensure that a supported version of the EMC SourceOne Email Management softwareis installed, configured, and is working correctly.

l Validate the installations of any hardware, operating system, and Microsoft SQLcomponents.


l If you are planning to use SQL Authentication then ensure that you know theMicrosoft SQL server domain, username, and password.

l If you are using a Microsoft Exchange server, then ensure that you know the MAPIprofile.

l If you are using an IBM Domino server, then ensure that you know the IBM NotesPassword.


l Ensure that you know the Service Account domain, username, and password.

l Ensure that you know the IIS Application Pool Identity domain, username, andpassword.

Procedure

1. Log in to the Email Supervisor server with local Administrative privileges, then double-click the ES1_SupervisorSetup.exe file.


Figure 34 Welcome screen


Updating the EMC SourceOne Email Supervisor server and database 59


a. Select Web Application (Reviewer and Reports) to install the feature, otherwiseclear the checkbox.

b. Click Next.



a. For the Database Server field, type the name of the server where the EmailSupervisor database resides.

b. For the Database Name field, type the name of the Email Supervisor Configurationdatabase.


l Select Windows Authentication to use Windows Authentication to access theSQL database.If you select Windows Authentication, then perform the following:

n In the Domain field, type a valid Domain.



l Select SQL Authentication to use SQL Authentication to access the SQLdatabase.If you select SQL Authentication, then perform the following:





d. Click Next.

A dialog box appears that includes the following:

The database version of EMC SourceOne Email Supervisor is '#.##'. Click OK to perform an upgrade to the latest version.

e. Click OK.



a. Select one of the following:

l If you select Microsoft Exchange Server, then specify a MAPI Profile. Click theBrowse button to specify a MAPI Profile.

l If you select IBM Domino Server, then specify an IBM Notes Password. In theIBM Notes Password field, type a valid password for the default IBM Notes IDassociated with the IBM Notes client that was installed on the host.

b. In the Display Name field, click Browse to select an Email SupervisorAdministrator.

c. Click Next.

Note

The specified user can be different than the user that performs the installation.However, the user must be a valid domain user on this system.



d. If the following message appears:

MAPI profile is changed. You need to pick up an email address again.

a. Click OK.

b. Click Browse.

c. Select an administrator email account display name.

d. Click OK.

e. Click Next.

Figure 37 Email Account Information


a. In the Domain field, type the valid domain name for the Service Account user.

b. In the Username field, type the Service Account username.


d. Click Next.

The Service Account Credentials screen allows you to specify the Windows ServiceAccount that is used to run Email Supervisor components and services.



Figure 38 Service Account Credentials

7. In the IIS Application Pool Identity and HTTPS Options settings screen, perform thefollowing steps:

a. In the Domain field, type the name of a valid domain for the Application PoolIdentity.

b. In the User Name field, type a valid domain username for the Application PoolIdentity.



Note


e. Click Next.



Figure 39 IIS Application Pool Identity and HTTPS Options settings


If the environment configuration includes an IBM Domino mail server, complete theIBM Notes configuration before exiting the wizard.

The following error message may appear when the InstallShield Wizard deletes the oldindex directory:

One or more files in the C:\Indexer folder cannot bedeleted. You should manually delete all files in thisfolder.You can ignore these messages and manually delete the old index directory.





Figure 41 InstallShield Wizard Completed



10.When a dialog box with the following appears, click Yes:


After you finish


Configuring the custom index directoryIf you had previously setup Email Supervisor to use a custom index directory in theMicrosoft SQL Server Management Console, ensure that the CUSTOMINDEXDIR is set to 1.

Note

The CUSTOMINDEXDIR index variable is located in the RT_CONFIG table in the Supervisorruntime database.

Updating EMC SourceOne Email Supervisor Business ComponentExtensions

Use the following procedures to update the Email Supervisor Business ComponentExtensions (BCE) on the worker host.

Procedure

1. For the EMC SourceOne Activity database, ensure that the Install Account has thefollowing privileges for the database role:

l db_datareader

l db_datawriter

2. For the Supervisor Queue database, ensure that the Install Account has the followingprivileges for the database role:

l db_datareader

l db_datawriter

l db_ddladmin

3. Install the Email Supervisor BCE software by double-clicking ES1_SupervisorBCE.exe.

4. In the EMC SourceOne Supervisor Business Component Extensions Update screen,click Update.

5. In the Database Input screen, perform the following steps:

a. In the Queue Database Server Name field, type the name of the server where theEmail Supervisor queue database resides.

b. In the Queue Database Name field, type the name of the Email Supervisor queuedatabase.

c. Click Next.



Figure 42 Database Input screen

6. In the Ready to Install screen, click Install.

7. In the Installation Completed screen, click Finish. It is not necessary to restart theworker host.

Configuring the EMC SourceOne Email Supervisor Queueconnections

Run the Register Archive Server utility to establish communication between the EMCSourceOne Email Supervisor and EMC SourceOne archives.

The Register Archive Server utility allows you to switch the authentication mode and viewthe list of EMC SourceOne archives that are registered with the Email Supervisor software.For more information, refer to the EMC SourceOne Email Supervisor Administration Guide.

The Register Archive Server utility establishes communication between the following:

l EMC SourceOne Email Supervisor

l EMC SourceOne Servers or EMC EmailXtender servers

Note

When performing an update or a reinstall, after you install the EMC SourceOne EmailSupervisor Server software and connect to an existing EMC SourceOne Email Supervisordatabase, run the Register Archive Server utility again to register servers. When you runthe Register Archive Server utility, use the Service Account that was used when EMCSourceOne Email Supervisor was installed.You can click the View Registered Interfaces button to browse for existing RegisteredArchive Servers.


Configuring the EMC SourceOne Email Supervisor Queue connections 67

Figure 43 Registered Archive Server screen

Registering EMC SourceOne Retrieval servers and EMC EmailXtender serversComplete the following steps to register the SourceOne servers.

Before you begin

The default EMC SourceOne Email Supervisor configuration installs the EMC SourceOneEmail Supervisor queue database on the same server as the EMC SourceOne EmailSupervisor databases. Having the EMC SourceOne Email Supervisor queue databases onthe same server as the EMC SourceOne Email Supervisor databases can present aproblem when the EMC SourceOne Email Supervisor databases are taken offline formaintenance. The problem is that all EMC SourceOne Email Management jobs with anEMC SourceOne Email Supervisor BCE can fail because the jobs cannot communicatewith the EMC SourceOne Email queue database.

To ensure that jobs do not fail, EMC recommends that you move the EMC SourceOneEmail Supervisor queue database to a Microsoft SQL server that follows the samemaintenance schedule as EMC SourceOne Email Management.

Procedure

1. Select Start > All Programs > EMC SourceOne Email Supervisor > Register ArchiveServer.

2. Right-click Run as administrator.



The Register Archive Server dialog box appears when you register the SourceOneEmail Manager server.

3. Select either of the following in the Server Type field:

l EMC EmailXtender 4.x server

l EMC SourceOne Server

4. Specify the Queue Database Connection Mode to determine how EMC SourceOneEmail Supervisor accesses the Queue database.

5. In the Registration Details panel, complete the fields as required.

6. Click Register.

A message appears confirming registration success. If a message indicatesregistration failure:

a. Double-check your archive registration details information.

b. Repeat as needed, or click Close to exit the Register Archive Server utility.


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