embrace change & be agile
TRANSCRIPT
By:
Prajakta Thakur
Tata Consultancy ServicesMBA, CSM, CSPO, CSP
TCS Internal
Embrace Change & Be Agile
SOURCE: https://www.youtube.com/watch?v=tkpmgOuhR-I
Change is Constant
SOURCE: http://www.slideshare.net/optimaltransformation/collection-of-quotes-from-jack-welch
Forces that Trigger Change: 5Cs
Company
Competition
Customer
Climate
Collaborators
Who wants to Change?
SOURCE: http://acumenglobalpartners.com/wp-content/uploads/2015/06/who-wants-change-.jpg
Resisting Change
Sources of Resistance to Change
Misunderstanding about the need for change
or when the Reason for the Change is Unclear
Fear of the Unknown
Lack of Competence
Connected to the Old Way
Low Trust
Temporary Fad
Not being Consulted
Poor Communication
Change in the Routine
Lack of Benefits and Rewards
SOURCE: http://www.torbenrick.eu
Approach Used in Situation
Facilitation and Support When individuals want to collaborate but are not able to adjust to
change
Education and
CommunicationWhen lack of information and goal clarity exist
When fear of unknown exists
Participation and Involvement When initiators don’t have adequate skills and complete
information to drive change and need support
When resistance power by others can be high and detrimental to
change
Negotiation and Agreement When change has obvious negative implications on individuals
involved
Manipulation and Co-optation When other methods fail or are expensive
Explicit and Implicit Coercion When speed is important
When initiators possess power
Addressing the Resistance to Change
John Kotter’s 8 Step Change Management Model
#1 - Creating the climate for Change
Establish a Sense of Urgency
Form a powerful Guiding Coalition
Create a Vision
Vision
Build Agile Teams:
Empowered and Self Organized
Responsive to Change
Produce Working Software every Iteration
Provide Quality deliverables with reduced
Time to market
Sense of Urgency
‼ Business was not satisfied with results
‼ Time to Market was longer than
expected
‼ Change was rampant and painful
‼ Business could not see the product for
months
Coalition and Stakeholder Buy-in
Creating the climate for Change
Communicate the Vision
Remove Obstacles
Create Short-term Wins
#2 - Engaging & Enabling the Organization
Remove ObstaclesCommunicate the Vision
Engaging & Enabling
Townhalls
Leadership Address
Regular Team Connects
Create Short-term Wins
Successful Pilot Projects can prove to be
great motivators for other teams
Early Adopters can play pivotal role in
becoming agile ambassadors
Dedicated Coaches per Team
Structure and Role Alignment
Learn the Game – Emergent Design
Focus on Engineering Practices
Enabling Distributed Teams
Engineering Practices – Key Steps towards Quality
Continuous
IntegrationSource code
management
Automated
testing
(functional,
regression)
Peer Code
reviewUnit
Testing
Test-driven
development
Code
Refactoring
Setup the foundation to help teams get started
on following Engineering Practices
Teach people Why and How to create a culture to sustain
Cucumber,
Selenium
Effective Collaboration for Distributed Teams
Teleconference, VOIP, Instant Messenger, Video Conference Facilities
Information Radiators
Sustaining the Change
Build on the Change
Anchor the Changes in Corporate Culture
#3 – Building & Sustaining the Change
Agile Reloaded
Sitting Together
Co-located teams, Team Rooms, HDVC
Setups
Organizational Rhythm
Sprint reviews for a portfolio on the same day
one after the other
Portfolio Teams
Create pool of teams working on a portfolio
to manage transition well
1
2
3
Build over Lessons Learnt
One
Team
Team Involvement & Empowerment
Effective Communication - Radiate Info
Fail FAST Recover Fast
Dare to
Share
Peer Reviews , Pair Programming
SME Reviews
Interest Groups
Plan
Just
Enough
Planning few weeks ahead helps
No changes when sprint in progress
Educate
Business
Educate Business along with IT Prioritization
Retrospect
Regularly
Organization wide learning and sharing
Retrospectives with all stakeholders
Rigor Continues
Network - Learn - Share
Glad to take any QuestionsThank You!
References: TCS Account Agile Case Study http://www.kotterinternational.com/the
-8-step-process-for-leading-change/ Images: Google Images
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